They advertized the Garmin GPS as brand new. I got it in a generic white box which was partially torn. The padding inside the box was newspaper. The apartment number wasn't even on the box. USPS had to find it's mine out of 60 appartments in our building. After I got it, nothing looked right. So I called Garmin to ask if this item had been registered before with them. They said it was registered 6 months ago. So it was a refurb unit. So I emailed BaitnHook. They said they will refund me the money and also the shipping back cost. After I sent it back, I got the money but not the money I sent on shipping. Can't trust these guys.