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"I have been a Professional Photographer since 1989 and have seen a lot of photography related business come and go but Backdrop Outlet has been a rock in this industry. I have been using the for over 20 years going back to there days in Chicago.I recently ordered from them there new Titanium Cloth because I have primarily been a Muslin user but I hated the wrinkles and on there site i saw it claimed it was "Wrinkle Free" to be honest I was quite skeptical of this. When I picked from there excessively large selection I ended up going with the 8x8 size because I wanted the width and height enough to shoot a full grown adult. I placed this order on a Monday and got a shipping confirmation 2 days later on that Wed which was very fast! Normally in the Backdrop industry it takes some time to produce your piece.When the order was delivered I was pleasantly surprised how great this material was! It is pretty much entirely Wrinkle Free and the printing on it was perfect. I love this backdrop, now if I can get some clients to shoot this on it will be even better :). Overall I enjoy dealing with this company!"
"I started shopping here back when I started my business back 2011 and haven't looked back since. While my business grew I have continued to shop with Backdrop Outlet for all my studios needs and they have always delivered and been very honest about everything. There sale prices let me keep my shoots and scenes at reasonable prices so I can keep a leg up on my competition. I have ordered so many of there different products you would think my garage studio is a Backdrop Outlet showroom LOL! I like shopping here and will continue to for the all my business needs."
"Thanks so much Backdrop Outlet for taking care of your customers and helping my business succeed. I will only order from the Backdrop Outlet as long as they are in business, I have seen smaller backdrop companies popping up everywhere, and they don't have the same feel as I get from the Backdrop Outlet. Their selection was endless. awesome designs, tons of color and pattern choices, and the employees were so helpful and patient. They are 100% my new go-to and i plan on sending everyone else their way!! I have to say that I LOVE the backdrop outlet! The customer service there is AMAZING! Every time I call to order a background, I am greeted by a very kind receptionist, and a very "willing to help" customer service center! I have to say this is THE ONLY BACKDROP SUPPLIER I DO NOT HAVE A COMPLAINT ABOUT! I have two full service studios located in California and North Carolina, shipping has always been on time as promised, and the quality of the Backdrop Outlet's products CAN NOT BE BEAT! I am a Happy Photographer, with Happy Clients who love there images, because of the creative backgrounds that the Backdrop outlet carries. I have a very high volume customer base and have been so excited to work with this company since I always have a need by date. "
"I have ordered about 6 times from Backdrop Outlet, and I started my Photography business back in 2011. Back then I had a vey small budget for props and studio accessories luckily I found Backdrop Outlet and they have great products at low prices. I have a hard time on daily basis resisting there email offers but for the good of my marriage and my checking account I resist LOL.. Overall though I love ordering here and always have great experiences. I have about 6 of there Titanium Cloths which I LOVE!!!! and a bunch of there props. One tip of advice though that I learned the hard way was that the props are seasonal and only offered for a limited time so when you see a prop you like ORDER IT because there is a chance you will never see it again. I also love there rompers and they are one size fit all but I wish they came in size but the colors are so cute and $12 is such a great price for the them. I also use there Facebook page all the time because when I shoot a cute image I upload it up there and if they decide to use the image on there site you get a store credit:) My last order was entirely store credit which freaking ROCKS!! Overall as you can tell I enjoy Backdrop Outlet and there items. "
"What a horrible experience this place has been. I called and spoke to someone who told me that it took three days after my order to make and ship my item. 2 weeks later they finally shipped it, however I canceled a second order because they were taking so long. It's been close to a month later and I still don't have the charge credited on my card. AVOID this place like the plague!"
"DO NOT DO BUSINESS WITH BACKDROP OUTLET! I ORDERED OVER $100 WORTH OF BACKGROUNDS FROM THEM IN AUGUST, NEVER RECEIVED IT. EMAILED THEM IN OCTOBER AND THEY SAID THAT THEY WILL SEND MY REQUEST FOR A REFUND TO ACCOUNTING. IT IS NOW DECEMBER AND I HAD SEND ANOTHER EMAIL IN NOVEMBER! AND NEVER GOT A RESPONSE!!!"
"Backdrop outlet is great I have ordered 3 times from they and always have good expierences . My most recent order which I just received today I got on Wed and just placed the the order Sunday night. Which is great because I only choose standard shipping. As for quailty, I have ordered a wide variety of there backdrops and have always been happy with it because the amount you get for what you spend is impressive. I had a popped stick on one of my diamond cloths and they were quick to fix the issue. In closing I really enjoy there products and will recommend them to others. Thanks backdrop."
"I get the daily special emails and, of courses, the prices are great for their sales. However the shipping charges are RIDULOUS! I placed an order on 10/12... It's now 11/11 and I have yet to receive my shipment after paying over $29 in shipping! I contacted customer service several times with no response. It wasn't until I threaded to report them to the attorney general that I got an email from a customer service rep saying my order shipped two days prior. My order status still to this day says 'in process' and I have not gotten my items. I have not been able to reach them once again. I beg you.... Shop elsewhere from a company who is more reputable! Horrible experience!"
"Loooove shopping here!They have the greatest deals on all the products I need to keep my studio fresh. I shoot a diverse clientele ranging from babies to seniors.They have really helped my business because of the versatility of their products. I love their posh cloth collection. I had originally found them at a tradeshow, and I am so glad that I did!!I always recommend them to all of my photography friends."
"I placed two orders for a muslin backdrops on May 3, 2012 and May 27, 2012. I have sent about 17 emails to Backdrop Outlet about these orders. I have only received a long list of excuses /lies. from their customer service people. It is now October 21, 2012 - 5 months latter and I have not received either muslin. I believe that they have no intention of ever shipping these muslin backdrops nor making a refund. I would advise people to never do business with this sorry excuse for a company. As others have reported, Backdrop Outlet is eager to take your money but do not want to send you the product. "
"I started using them when I started my Photography Business back in 2008 after my previous profession was over after the economy tanked. I was looking for a good supplier for Backdrops and Props who was also affordable. They are way more than affordable there prices are KILLER my biggest problem is that I am tempted numerous times a week to buy more with there weekly sales. I have never had a major problem in my 4 year history with them and the one time my Diamond Cloth pocket ripped open because a client tripped over it I called in and spoke with Jon and he replaced it for me with out a problem even though it was 11 months old. I found out that all there products have a 1 year product warranty. Regardless of that I am extremely happy with all of my orders from them and as long as business stays strong, I will stay a loyal customer because without them when I was starting out with there low prices and selection I am not sure what I would have done. Thanks for everything Backdrop Outlet."
"DO NOT BUY FROM THEM!!!Horrible customer service! I gave this vendor a second shot and they STILL messed up and took weeks to send my order with one item still missing. I will pay more for my products next time because from a reputable vendor at least I will receive my product. The first time I ordered from them I waited MONTHS and by that time I had already completed over half of the shoots I had planned to utilize the backdrops on and it took forever to receive a refund!! Do not buy from this seller, they do not have the customer service or enough service people to complete the orders that they are taking. Perhaps they should scale back on the "mid day dashes" and take care of the customers that are STILL waiting instead of overloading themselves even more and taking MORE business in."
"I placed my first order with backdrop outlet last month for my upcoming back to school sessions. I ended up order the fantasy cloth because it was in my budget and I only needed these type of backdrops for one shoot. I placed my order on a Thursday night and chose standard shipping. I ended up receiving my order on the following Monday which was very surprising because of fast it was. I used my 2 fantasy cloth and all though cheap ended up doing the job needed I am going to some other backdrops for the upcoming holiday season. Overall good experience. Also in my order was a coupon for $20 off my next purchase of $100 or more! I will for sure put that to good use."
"I placed my first order through Backdrop Outlet a few weeks ago and am pleased with the experience. There is a great selection of items at a very reasonable price. While there was originally an issue with shipping (international order) I was contacted by Backdrop Outlet and everything was sorted out and shipped.Overall I am very pleased with the service from this merchant, while there was a small problem, they stepped up and corrected the issue immediately. I will definitely be doing business with them again."
"When I started using BDO they were awesome. Now they do good to ship your order within 3-6 months. I ordered 3 backdrops about a month ago. The shipping has been slow with BDO lately so I was surprised to see the backdrops show up within a week. But there was a problem.... I got two in the mail. Looked up my account to see when I would get the 3rd...it's showing it was shipped with the 2 I got. I called and talked to a man 2 1/2 weeks ago. Was told the order shipped seperate and I would recieve a tracking number in my inbox by the end of the day. Heard NOTHING. Called again today and talked to a woman who promised to call me back with a tracking number by the end of the day. Still nothing. I'm worried I'm not going to get this backdrop and they don't seem to want to refund my money. I ordered a hat in the spring and after 4 months I called for a refund. Was told they couldn't refund me because it had "just shipped out". When I got the hat it was postmarked several days after I was told it was shipped. I believe they had just ignored my order and if I hadn't called I would have never got the hat. I have one more gift certificate for this company and after it's redeemed I will not be wasting my time with BDO. I will pay a few dollars more to ensure I receive my merch. I've ordered a LOT from them, but I'm over the poor customer service. If I treated my clients this way I would be out of business...Update 8/24/2012: A few days ago I got an email from Eric at BDO offering me an apology and a free backdrop for my troubles. I emailed him back today. I asked him about the backdrop I'm missing. He says he will send me the free backdrop and the one I'm missing together. I will update again when they arrive. Update 9/18/2012: My other backdrop and my free one finally arrived last week. I'm very pleased with both of them and can't wait to put them to use.Update 10/18/2012: When I spoke with Eric via email a few weeks ago he asked me to change the star rating on this review. He said if I would do that when the drops arrived he would send me a $25 gift certificate. I felt kind of bad doing that because they honestly don't deserve a good rating due to the fact that so many clients seem to be having problems getting their orders, but $25 is $25, right? Well, I never got that gift certificate, so I decided to change the star rating back to what it should be. I hope that instead of trying to buy people's loyalty BDO will start just giving the client what they say they will. That's all we want...."
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