Sports & Outdoors
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"I got a $60 pair of sunglasses on steepandcheap (a great deal) but they sent me not only the wrong color but the wrong model. I emailed them twice asking if I could exchange it for the correct one and they never emailed back. I got an RMA to return them but first emailed to ask if I had to pay return shipping, since they screwed up the order. Of course, never heard back. So here I stand having to pay shipping both ways, out $14, through no fault of my own. I have ordered many things from backcountry, steepandcheap, and chainlove in the past, and have always gotten the correct items and quickly. The first time I have to use customer service and they turn into a big disappointment and make me wish they had a good customer service department like Amazon or Zappos. I can't give them 1 star overall, so I throw in an extra one for all the good deals and fast shipping I have had in the past."
"Backcountry has a ton of gear at great prices. However, if you need something fast, don't order from them. Twice now I've attempted to get an item shipped to me within a week before a trip. I've paid the high price for expedited shipping and both times got the item 5-10 days later. That's right, not the two, as promised. There was an excuse each time that somehow cleared them of having to refund my next day shipping cost. I'd order from them again, but I'll never trust them with expediting an order. To their credit, there is a rep available for chat help 24hrs a day."
"Awesome store warranty and return policy! Absolutely stellar selection and super fast free shipping. What else can you ask for in an online retailer? A+ backcountry!"
"I ordered a laptop backpack (Timbuk2 Q) from Backcountry, and I'm totally happy. The price was $30 cheaper than Amazon (!!), and not only that, in addition to their regular free shipping on orders over a certain amount, they were offering free 2-day shipping at the time I ordered. It arrived in perfect condition in 2 days. Totally happy with my purchase, and very happy with this company. The two other places that had this backpack for the same price were rated very low, like 2 stars. I've never ordered from Backcountry before, but glad I gave them a try."
"I purchased 4 Pinarello bikes (one over $6000.00) and another $3K in gear in the last six months. That's right; I purchased over 10K in six months. Guess what happened when I tried to return one pair of bib shorts with tags still on and a Capo jacket whose zipper broke on the 2nd ride. They sent me the same box back with the same items with a note that I was too late to return or exchange the items in question. That's right. No Returns for me!DO NOT BUT from Backcountry.com, Competitivecyclist.com, or Realcyclist.com. All are affiliated. John Berry DVM"
"I ordered a bike from HucknRoll. They sent me confirmation, billed my credit card, then sent me an email 2 days later telling me they were out of stock. One problem is Visa does not allow merchants to charge a customer before shipment. Despite them claiming "we'd be happy to hook you up to the best of our ability", I was given the option to refund my account or instead spend another $2000 to purchase a different bike instead. The whole time, the service rep wanted to just refund me, rather than answer questions or "hook [me] up". I will never purchase from Hucknroll, Backcountry, Realcyclist, or their other affiliates again."
"Good prices. Very quick service. Great products. Would definitely use again. "
"Been buying here since about 07. Spent way more than i probably should have throughout the years and always have an excellent experience. I've done some returns without problem. They've even price matched a couple of things over the years using chat. I rank backcountry up there with Amazon in terms of customer service and shipping speed. My go to store when i need gear!"
"They are awesome easy to order great products and lifetime warranty can you really ask for more! I bought a coat over 3 months ago and have not worn it due to it being a little uncomfortable around the cuffs...returned it with no questions asked! I only buy my northface product from them due to the great selection and A+ customer service!"
"Great company... they have a "Unlimited Return Policy: they guarantee complete satisfaction and an unlimited lifetime warranty." which is AMAZING. I ordered a couple jackets and ski pants from them, free shipping to my door in 2 days. Highly recommended."
"They have a great selection on North Face products. The site is easy to use and they had a special promo for free shipping on orders of $50+. Shipping was very fast - I received my package within 3 business days!"
"Charged my credit card (not just freezed the amount) only to inform right after that the item is not in stock. On the product page the item was listed as "in stock" for a few days afterwards. Waiting for refund for 6 days already."
"I've ordered Marmot sleeping bag from Backcountry. The price was very attractive, customer service helpful and my overall impression is very positive. This is my second purchase from Backcountry and both were shipped and delivered in a prompt way. Thank you guys. "
"The gold standard of online gear E-tailers. Super FAST shipping, Huge selection of goods, and very competitive prices. They also have the best return policy bar none- so if it doesnt fit or work out with your gear they will make it right by giving refunds or exchanges No Questions asked."
"Fine as advertised. Seems to be the main or sole online U.S. retailer for some foreign brands. Decent prices, although usually not the lowest. Of course you know their prices before you order. "
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