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"I purchased a "Leap Froggie Armchair" (item #4003CH) from www.BabyAge.com on 1/17/07, order number 476935. What arrived on 1/23/07 was a plain white armchair. I called to complain on 1/24/07 at 9am. I was told that the "Froggie" part of the chair was a slipcover that was sold separately for around $20. Nowhere on their site, http://www.babyage.com/products/4003ch_kids_line_leap_froggie_arm_chair.htm?productid=29249, does it say that. My packing slip says "Leap Froggie Armchair" I've gone back to the site and I can not find where to buy this slipcover. The chair in the picture has frogs on it and yellow and blue patterns which is false advertising. I eventually, after calling three times, got to talk to a woman named Matilda. She told me that they were "bending over backwards" by agreeing to send me the slipcover at no charge. That's not true, I purchased a chair with frogs on it all they are doing is sending me what I paid for. The company has flatly refused to send it to me in any expedited way, this problem is their fault and I felt that they needed to make good on their advertising, I should have all of what I bought and it's their responsibility to get it to me in a timely manner. The representative I was transferred to, Matilda, was quite rude to me. She refused to transfer me to her supervisor when she refused to ship the piece they left out of my order in a timely manner. She refused to tell me the name of her supervisor so that I could call back and be transferred from someone else. She also told me I was being irrational, I don't appreciate being insulted and it is not irrational to think that when you purchase something from a company that you should receive the entire item. Then she hung up on me. The customer service policies of this company need o be looked into, it's never a good business practice to insult your customer.
They have now finally updated their web page to reflect that the slipcover does not come with the "Leap Froggie" armchair, but they refuse to change the name of the chair."
"Wow, where has BabyAge been!! I am on my second child and I wish you guys were around during my first. I ordered a Briatx Marathon car seat for my son because of two reasons, Britax is by far the best and safest car seat for any child and two, you had free shipping on the item. I ordered this on a Tuesday and they had it at my door by Thursday morning. My husband was so impressed I even caught him surfing online at BabyAge for more items. Thank you for your service and note that you have found a devoted customer."
"My mother in law purchased a $100 gift certificate for me from babyage.com. I purchased a highchair in June 2005 and when I received it the color on the box looked different from that on the website. I immediately called babyage to see what their return policy was and the customer service rep told me that it was not a problem to send it back unopened and that my original gift certificate would be returned to me as if I had not made a purchase (good for one year from the original purchase date). I considered whether to just keep the item because I found out it would cost me $20 to ship it back but I ultimately decided to return it since it was not what I wanted and use the gift certificate at a later date. I received this confirmation email on 7/15/05:
"Thank you for shopping Babyage.com. Your return Request has Been processed and a credit acount has been created for you, which you can use to buy anything in our online store
Gift Certificate #: 5E9BBB96GC Certificate Amount #: $99.99"
I saved this email and decided to wait until my baby was at a stage where he needed something specific. Last night, May 15, 2006, I decided to use my gift certificate and went to the babyage website to place an order. I was surprised that it would not accept the GC # I was given. When I called this morning I was even more surprised when the customer service rep told me that they had issued me a 90 day credit and it had expired. I explained what I had been told previously and referred to the email which does not list an expiration of any kind. She told me that they did not have to inform me since it was on their website and that they were unwilling to do anything about this. This is very poor business practice and I am very upset that they 1) gave me incorrect information over the phone and 2) Did not communicate clearly to me in their email response that the new gift certificate would be good only for a limited time. If I would have known that this was the case I surely would have placed my order within that time frame to avoid losing the $100 gift certificate and the $20 I spent in shipping. I can only wonder if this may have been done intentionally as most reputable businesses clearly communicate conditions/expirations ON their gift certificates or in this case included in the email. BEWARE of Babyage!!"
"I told them I needed this order (two car seats) for a trip and it was time sensitive. I was promised shipment within two days. They charged my card and did not ship as promised for over a week. I asked why they did not warn me. The Manager of Customer Service, Matilda, said, "Don't you watch the news?" Well apparently PA had a snowstorm that week and that's what delayed them. Somehow she expected me to follow the weather reports from their state (I live in CA) and magically reason out the order was going to be delayed - that's why they didn't bother to warn me! When I complained that they should have warned me and asked for when it actually was going to ship, she hung up on me and cancelled the order without my permission. That's what they consider customer service. Better pray there's nothing wrong with your order or you get to deal with their idea of "customer service."
Note that the review below mine from auntieem06 on 2/5/07 states a very similar experience from Matilda. Rude behavior followed by hanging up on the customer.
Check the reviews. Look at their LOW lifetime rating. Then seriously reconsider whether they are ever worth ordering from. I wish I looked into them before I ordered."
This review was modified by madoka_ on February 21 2007 01:04:08 PM
"I bought a baby crib mattress from BabyAge.com. They shipped it via UPS, but it arrived damaged. I informed the seller and they filed a claim with UPS. After UPS investigate the issue, they decided that it was damaged during shipment. Here is when it starts becoming interesting. UPS shipped the item back to them. I follow all these events from the UPS tracking numbers. I called BabyAge to ask them send me a new one. They told me that UPS rejected their claim and I should soon be receiving the mattress from UPS. I told them what I saw in the UPS tracking. But they simply said "no". Anyways I waited for a few days and I saw that the mattress got delivered to them. I called again. They said "They don't have it!" I told them that I should rather believe UPS than BabyAge. They did not like my choice of who was to believe and rather rudely they refused to solve the problem. At the end I disputed the credit card transaction and got my money back! Apparently the credit card company has also believed UPS! :) Although BabyAge has lower prices, they suck at customer service and do what ever it takes to turn their return policy to their advantage. Even if it takes to lie! Tsk, tsk, tsk...
"I ordered a Britax Marathon car seat (Onyx color) that seemed like a great deal. However, it is now April 3 and I still DO NOT have the car seat. Baby Age has been stringing me along with talk that the shipment is coming, the shipment is late, the shipment is coming, and now 'the Onyx seat is not in the shipment'. I'm not in a great rush, but this is ridiculous. They shouldn't advertise a product that they are not capable of delivering."
"Do not buy from this shady people. They ship open and reseal items. I ordered a car seat and graco swing on Weekend and decided to cancel car seat on moday morning, they told me it was already shipped and I will have to return using my shipping means and later found they it was picked up by ups 7:00pm on that day.
To my surprise I found both the boxes shipped on manufacture packaging in re-taped condition outside my door and no packing slip. When I opened the graco swing found the packing slip. Now since the car seat was already resealed I called and complained (they told me they open it sometimes to put packing slip) and also asked RMA no for car seat. Shipped it ups and waited for my credit. They sent me a store credit saying I opened the items. These people are crooks and purposely resealed both of my items since they knew I will return car seat. I will definately write this to attorney general and BBB. They do not return any emails once you have a return or exchange."
"I originally purchased a jogging stroller which didn't work for my children. Even though unused, BabyAge.com would only give me a store credit. After 90 days this credit completely expires. Customer service did not respond to the phone or e-mails, and I had to call the order line. Once I had a live body on the line, they would do absolutely nothing to help me out with the expired credit.
Overall, they are cheap, but it was not worth it, since they ended up in pocketing over $100 of my money due to the awful customer return policy...buyer beware!"
"I would stay away from purchasing at this store. I returned an unopened car seat as required in the instructions and was not given a refund, but a store credit. Now I tried to use the credit, and they said my credit had expired. When I received the credit, there was no expiration date. Customer service said there was nothing that could be done. I will never shop here again."
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![Share](javascript:share_rating({"review_body":"Placed order for an infant carseat. After 10 days later, received terse cancellation e-mail with no explanation.","link":"http:\/\/www.resellerratings.com\/store\/BabyAge\/comment\/296129#comment296129","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BabyAge.jpg","store_name":"BabyAge","username":"fstrife","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow, where has BabyAge been!! I am on my second child and I wish you guys were around during my first. I ordered a Briatx Marathon car seat for my son because of two reasons, Britax is by far the best and safest car seat for any child and two, you had free shipping on the item. I ordered this on a Tuesday and they had it at my door by Thursday morning. My husband was so impressed I even caught him surfing online at BabyAge for more items. Thank you for your service and note that you have found a devoted customer.","link":"http:\/\/www.resellerratings.com\/store\/BabyAge\/comment\/247891#comment247891","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BabyAge.jpg","store_name":"BabyAge","username":"kckc44","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My mother in law purchased a $100 gift certificate for me from babyage.com. I purchased a highchair in June 2005 and when I received it the color on the box looked different from that on the website. I immediately called babyage to see what their return policy was and the customer service rep told me that it was not a problem to send it back unopened and that my original gift certificate would be returned to me as if I had not made a purchase (good for one year from the original purchase date). I considered whether to just keep the item because I found out it would cost me $20 to ship it back but I ultimately decided to return it since it was not what I wanted and use the gift certificate at a later date. I received this confirmation email on 7\/15\/05:<br><br>\u0022Thank you for shopping Babyage.com.<br>Your return Request has Been processed and a credit acount has been created for you, which you can use to buy anything in our online store<br><br>Gift Certificate #: 5E9BBB96GC<br>Certificate Amount #: $99.99\u0022<br><br>I saved this email and decided to wait until my baby was at a stage where he needed something specific. Last night, May 15, 2006, I decided to use my gift certificate and went to the babyage website to place an order. I was surprised that it would not accept the GC # I was given. When I called this morning I was even more surprised when the customer service rep told me that they had issued me a 90 day credit and it had expired. I explained what I had been told previously and referred to the email which does not list an expiration of any kind. She told me that they did not have to inform me since it was on their website and that they were unwilling to do anything about this. This is very poor business practice and I am very upset that they 1) gave me incorrect information over the phone and 2) Did not communicate clearly to me in their email response that the new gift certificate would be good only for a limited time. If I would have known that this was the case I surely would have placed my order within that time frame to avoid losing the $100 gift certificate and the $20 I spent in shipping. I can only wonder if this may have been done intentionally as most reputable businesses clearly communicate conditions\/expirations ON their gift certificates or in this case included in the email. BEWARE of Babyage!!","link":"http:\/\/www.resellerratings.com\/store\/BabyAge\/comment\/259211#comment259211","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BabyAge.jpg","store_name":"BabyAge","username":"scrapnl8","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I told them I needed this order (two car seats) for a trip and it was time sensitive. I was promised shipment within two days. They charged my card and did not ship as promised for over a week. I asked why they did not warn me. The Manager of Customer Service, Matilda, said, \u0022Don\u0027t you watch the news?\u0022 Well apparently PA had a snowstorm that week and that\u0027s what delayed them. Somehow she expected me to follow the weather reports from their state (I live in CA) and magically reason out the order was going to be delayed - that\u0027s why they didn\u0027t bother to warn me! When I complained that they should have warned me and asked for when it actually was going to ship, she hung up on me and cancelled the order without my permission. That\u0027s what they consider customer service. Better pray there\u0027s nothing wrong with your order or you get to deal with their idea of \u0022customer service.\u0022 <br><br>Note that the review below mine from auntieem06 on 2\/5\/07 states a very similar experience from Matilda. Rude behavior followed by hanging up on the customer.<br><br>Check the reviews. Look at their LOW lifetime rating. Then seriously reconsider whether they are ever worth ordering from. I wish I looked into them before I ordered.","link":"http:\/\/www.resellerratings.com\/store\/BabyAge\/comment\/302514#comment302514","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BabyAge.jpg","store_name":"BabyAge","username":"madoka_","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a baby crib mattress from BabyAge.com. They shipped it via UPS, but it arrived damaged. I informed the seller and they filed a claim with UPS. After UPS investigate the issue, they decided that it was damaged during shipment. Here is when it starts becoming interesting. UPS shipped the item back to them. I follow all these events from the UPS tracking numbers. I called BabyAge to ask them send me a new one. They told me that UPS rejected their claim and I should soon be receiving the mattress from UPS. I told them what I saw in the UPS tracking. But they simply said \u0022no\u0022. Anyways I waited for a few days and I saw that the mattress got delivered to them. I called again. They said <br>\u0022They don\u0027t have it!\u0022 I told them that I should rather believe UPS than BabyAge. They did not like my choice of who was to believe and rather rudely they refused to solve the problem. At the end I disputed the credit card transaction and got my money back! Apparently the credit card company has also believed UPS! :) Although BabyAge has lower prices, they suck at customer service and do what ever it takes to turn their return policy to their advantage. Even if it takes to lie! Tsk, tsk, tsk...<br><br>","link":"http:\/\/www.resellerratings.com\/store\/BabyAge\/comment\/263878#comment263878","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BabyAge.jpg","store_name":"BabyAge","username":"kustuntas","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Britax Marathon car seat (Onyx color) that seemed like a great deal. However, it is now April 3 and I still DO NOT have the car seat. Baby Age has been stringing me along with talk that the shipment is coming, the shipment is late, the shipment is coming, and now \u0027the Onyx seat is not in the shipment\u0027. I\u0027m not in a great rush, but this is ridiculous. They shouldn\u0027t advertise a product that they are not capable of delivering.","link":"http:\/\/www.resellerratings.com\/store\/BabyAge\/comment\/309427#comment309427","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BabyAge.jpg","store_name":"BabyAge","username":"maybe42","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Do not buy from this shady people. They ship open and reseal items. I ordered a car seat and graco swing on Weekend and decided to cancel car seat on moday morning, they told me it was already shipped and I will have to return using my shipping means and later found they it was picked up by ups 7:00pm on that day. <br><br>To my surprise I found both the boxes shipped on manufacture packaging in re-taped condition outside my door and no packing slip. When I opened the graco swing found the packing slip. Now since the car seat was already resealed I called and complained (they told me they open it sometimes to put packing slip) and also asked RMA no for car seat. Shipped it ups and waited for my credit. They sent me a store credit saying I opened the items. These people are crooks and purposely resealed both of my items since they knew I will return car seat. I will definately write this to attorney general and BBB. They do not return any emails once you have a return or exchange.","link":"http:\/\/www.resellerratings.com\/store\/BabyAge\/comment\/243317#comment243317","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BabyAge.jpg","store_name":"BabyAge","username":"vikas3576","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I originally purchased a jogging stroller which didn\u0027t work for my children. Even though unused, BabyAge.com would only give me a store credit. After 90 days this credit completely expires. Customer service did not respond to the phone or e-mails, and I had to call the order line. Once I had a live body on the line, they would do absolutely nothing to help me out with the expired credit.<br><br>Overall, they are cheap, but it was not worth it, since they ended up in pocketing over $100 of my money due to the awful customer return policy...buyer beware!","link":"http:\/\/www.resellerratings.com\/store\/BabyAge\/comment\/278350#comment278350","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BabyAge.jpg","store_name":"BabyAge","username":"mcsimpso","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I would stay away from purchasing at this store. I returned an unopened car seat as required in the instructions and was not given a refund, but a store credit. Now I tried to use the credit, and they said my credit had expired. When I received the credit, there was no expiration date. Customer service said there was nothing that could be done. I will never shop here again.","link":"http:\/\/www.resellerratings.com\/store\/BabyAge\/comment\/274570#comment274570","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BabyAge.jpg","store_name":"BabyAge","username":"rdp519","rating":"1"}, "single");){kind=link}
"I purchased a "Leap Froggie Armchair" (item #4003CH) from www.BabyAge.com on 1/17/07, order number 476935. What arrived on 1/23/07 was a plain white armchair. I called to complain on 1/24/07 at 9am. I was told that the "Froggie" part of the chair was a slipcover that was sold separately for around $20. Nowhere on their site, http://www.babyage.com/products/4003ch_kids_line_leap_froggie_arm_chair.htm?productid=29249, does it say that. My packing slip says "Leap Froggie Armchair" I've gone back to the site and I can not find where to buy this slipcover. The chair in the picture has frogs on it and yellow and blue patterns which is false advertising. I eventually, after calling three times, got to talk to a woman named Matilda. She told me that they were "bending over backwards" by agreeing to send me the slipcover at no charge. That's not true, I purchased a chair with frogs on it all they are doing is sending me what I paid for. The company has flatly refused to send it to me in any expedited way, this problem is their fault and I felt that they needed to make good on their advertising, I should have all of what I bought and it's their responsibility to get it to me in a timely manner. The representative I was transferred to, Matilda, was quite rude to me. She refused to transfer me to her supervisor when she refused to ship the piece they left out of my order in a timely manner. She refused to tell me the name of her supervisor so that I could call back and be transferred from someone else. She also told me I was being irrational, I don't appreciate being insulted and it is not irrational to think that when you purchase something from a company that you should receive the entire item. Then she hung up on me. The customer service policies of this company need o be looked into, it's never a good business practice to insult your customer.
They have now finally updated their web page to reflect that the slipcover does not come with the "Leap Froggie" armchair, but they refuse to change the name of the chair."