5/5

posted Jan-24-2012

"I purchased many Christmas presents from BabyAge for my nieces and nephews ranging in ages from 2-7. I experienced great service and shipping on a personalized Kidkraft lounger, other Kidkraft products, a Fisher Price product and several Melissa & Doug products. I have to say, I was the hit of the Christmas holiday this year thanks to BabyAge."

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1/5

posted Oct-14-2011

"just received my order but is a total disrespect for the presentation of the package. seems that the box had mold or a horrible black dust , full of broken, I can not give a gift with this presentation and the excuse that was a fedex damage is unlikely , the box was clearly open before and sealed with adhesive tape and was then sent from your werehouse, it is clear that babyage shipping label is above the adhesive tape. The funniest thing is that the person who answered the phone told me that I have to pay the return ... okay but I will make sureto report to american express (I bought with my Americam express rewards points)and put a youtube video showing the kind of shipping you do.
I sending some pictures.
And in top of everything the return order said because of a costumer remorse, should be said for sanitary reasons... Very cuestionable costumer service.
Thanks,
"

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5/5

posted Mar-13-2011

"Great price, very fast shipping. Excellent seller.
"

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1/5

posted Jan-12-2011

"I purchased a toy chest from BabyAge. The web site listed the dimensions and said it doubled as a bench for additional seating. The dimensions listed were quite sizable. When I received and assembled the chest I was shocked to see that I could fit very few toys in it, especially anything oddly shaped or slightly larger. The chest was very shallow and narrow. The dimensions listed included the "bench" back and sides. This was very misleading. In addition, only a very small child could use the chest as a bench for seating. I tried to return the product and was told I was simply having "buyer's remorse" and would have to pay for shipping. Return shipping would of course cost about as much as the product itself and was not worth it to return. I even offered to have BabyAge deduct what it cost them to ship it back out of my refund and they refused. I asked to speak with a supervisor and Heather told me my call would be returned in 24-48 hours. Six days later I had to call them back as I had not received a call. While speaking with Melissa the supervisor, she hung up on me. "

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1/5

posted Dec-26-2010

"Terrible customer service. Called babyage four times to speak to a supervisor and still no call back, even though I was told I would be getting a call back three different times On the third call I was told that my name was first on the list for a call back from the supervisor, but no call so when I called back, the following day, I was told that the supervisor left for the day. I have also emailed them three times, still nothing. It seems like if you get your item on time, everything is great, but try contacting them if you have a problem, then you'll know what I'm talking about, and don't say you weren't warned."

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5/5

posted Dec-18-2010

"ordered tadpoles black and white damask crib bedding on dec 13th. babyage was about $20 cheaper then other sites with free shipping. read reviews later about babyage on this site and was worried because of the bad reviews. today is dec 18th and i received my order this am. the bedding was in perfect condition. no complaints about babyage and would order from them again."

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5/5

posted Oct-13-2010

"I just wanted to say that I have ordered numerous Items from BabyAge and have had nothing but perfect service. Everything i have ordered has arrived very fast and in prestine shape. I will continue to shop with them. Their customer service reps are so nice and accomodating. I had placed and irder and it was charged out 2x. They fixedit immediately and credited my credit card that day. Thanks Babyage!!! You guys do a great job!!"

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1/5

posted Sep-29-2010

"I placed my order for a Teamson Kids rocking chair on 7/22/10, and the website stated that it would ship in 2-3 business days. Two weeks later, we still didn't have it, and had received no notification of it being sent, or being on hold...nothing. I sent an email asking about it, and was told that they expected it to ship in the next day or two. Three days later, still nothing. After sending another message, I was informed that the rocking chair was on backorder until 8/30. I assumed they meant 8/30/10, but now I think they meant 8/30/11! A few days into September, I sent another message asking them to either confirm that my order would be shipped in the next few days, or else I wanted it cancelled. I received no response. I sent yet another message asking for the order to be cancelled. Still no response. I finally called on 9/22. The person I spoke to said that she put a cancellation order through, and that I should receive an email confirmation by the end of the next day. That email never came. I called AGAIN, was on hold for 20 minutes, and spoke with someone else who did finally get it cancelled and my PayPal account credited. I will NEVER order anything from BabyAge ever again!"

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1/5

posted Dec-08-2009

"I ordered a Safety 1st car seat. The box came all beat up. The car seat was not even wraped in plastic and was missing the infant head rest. There was also something wrong with the head rest because it was not allowing my baby to keep his head up. Instead it looked like he was looking down with his chin touching his chest. Very uncomfortable. I called to return the item and I would have shopped their site for a different one, had I not received such terrible service. They basically said I could return it for a refund but I had to pay for shipping (which is likely to cost as much as I paid for it) so no refund. The girl said she would have a manager call me in the morning but of course no one called. This company has only nine employees and is only inline so it is likely out of a persons home. SCAM"

This review was modified by gjeancrow on December 30 2009 07:57:31 PM

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1/5

posted Nov-05-2009

"Bought a Highchair for my daughter and never got a tracking number and when I called 3 weeks after my purchase they had no record what so ever on why my product hadn't been shipped.
I had to call the manufacturer directly (which only took me 2 minutes) to find out what they couldn't solve in 4 days
Won't use this store anymore!!"

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