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Store Rating and Reviews BabyAge

Homepage: http://babyage.com
Overall Customer Satisfaction Rating  
Six-Month Rating: 2.50 / 10
Six-Month Reviews: 4
Lifetime Reviews: 65

   


Lifetime Rating: 2.58 / 10
All Stores Avg.: 8.07
6.88 Pricing of Products and Services
1.88 Likelihood of Future Purchases
3.75 Shipping and Packaging
3.13 Customer Service
0.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 65 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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 BabyAge Customer Reviews
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Reviews 1 - 15 of 65
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Very Satisfied
Reviewer: LilyPadGardener
Click Here to See the Profile for LilyPadGardener

6/9/09 10:56 PM
I had a very good experience with them. Prices are cheap, shipping is fast. From the looks of it they seemed to a large operation. But from the reviews, I'm amazed to see a 0 rating for the last 3 months.  
It's just mind boggling. In any case, got a little play area kitchen for my youngest daughter. She loves it!  
shipment came as expected and no complaints.

Very Dissatisfied
Reviewer: crowe1130
Click Here to See the Profile for crowe1130

5/31/09 6:55 AM
Store listed item as wrong color on website. To their credit, they offered to take the item back and refund all fees, including shipping. Unfortunately, I never did receive a full refund. They swear they processed the full amount back ($120), but only $90 ever made it back onto my credit card.  
 
I wouldn't shop with them again.

Very Dissatisfied
Reviewer: happyne
Click Here to See the Profile for happyne

2/27/09 12:50 PM
Order placed Feb 11th, no shipment, no contact after almost 2 weeks. Had to cancel order. Very bad experience. Not recommended.

Very Dissatisfied
Reviewer: cc91428
Click Here to See the Profile for cc91428

9/15/08 2:52 PM
I ordered a car seat on Amazon which was being sold through Baby Age. The price was low, so I called to confirm that it was the actual car seat as stated on the site and that the price was correct. I was told that it was the car seat and the price was correct as stated on the website. I received a confirmation email which stated that I had ordered a car seat. Three days later I receive a shipping confirmation from Baby Age stating that they shipped a car seat COVER. I called both Amazon and Baby Age, both passed the blame onto the other. I was also contacted by the supervisor who told me it was not their responsibility that the product was listed wrong. I go the run around all day. I do not recommend buying from them as they have terrible customer service. I have worked in retail for several years and we would not treat our customers as they do. We believe that the customer is always right and we take responsibility for our mistakes, especially the obvious ones. The same supervisor told me he knew of the mistake, but why did he not contact Amazon and why did they not contact the customers if they knew of this obvious error? No truth in advertising and false advertising.

Very Dissatisfied
Reviewer: lisads
Click Here to See the Profile for lisads

8/7/08 6:25 PM
I am WARNING anyone who is considering placing an order with this so called business. STOP, go to another site. This company states on their website to cancel an order you must try and do so within an hour of placing an order. I tried to do this within 10 minutes of placing order. It apparently was after hours and nobody was their to accept my cancellation. I tried to do by email also which has the time it was sent. This was also not accepted. I then refused the package and was sent an email that stated they were charging me a $10.00 refusal charge as well as debiting $40.00 for UPS shipping charges. What a joke. This company should be investigated and shut down. I repeat DO NOT ORDER FROM THEM!!!

Very Dissatisfied
Reviewer: nobedhead
Click Here to See the Profile for nobedhead

6/29/08 1:00 PM
I purchased a safety gate from this company. The item arrived missing pieces. It was a unit that they had taken pieces out to satisfy other customers. I knew this by the way it was taped. This was also the last one. This item should have never been shipped. I don't think they understand what Safety, Priority or Customer Service means. I dealt with customer service and a customer service senior supervisor. If you are reading this, don't waste your time. Even the owner would not call me back. Someone had to rectify this issue. I called Mr. Jack Kiefer, and left a message explaining my situation and I requested a phone call back to help keep me as a customer....no call back. Can you believe it. So, if you want to go the extra mile and contact the owner here is his phone and extension. Mr Jack Kiefer, 570-706-2450 ext 4201. Tell Jack I said hello! The company is a joke!

Somewhat Satisfied
Reviewer: PhreakZilla
User Rating: 
Click Here to See the Profile for PhreakZilla

5/12/08 11:44 AM
Took them four days from the time I placed the order until they shipped it. Item arrived about 5 days later. Other than that, a good experience.

Very Satisfied
Reviewer: The Merg
Click Here to See the Profile for The Merg

12/27/07 8:10 AM
Ordered a Melissa & Doug Drawing Easel through Amazon.com on 12/02. The item shipped on 12/03 and was delivered on 12/04 via UPS. The item was as expected and in good condition. No complaints here.

Very Dissatisfied
Reviewer: melodvm
Click Here to See the Profile for melodvm

12/24/07 7:30 AM
Horrible customer service and deceptive business practices. Said product was shipped as confirmed by email. Was charged on the day I ordered. Information transmitted to FedEx. As of Dec 24, product never shipped, FedEx never received. Sent 5 emails to them with no reponse and phone hold time was excessive after 20+ min on hold. Still waiting for response.

Very Dissatisfied
Reviewer: abi38
Click Here to See the Profile for abi38

12/14/07 4:18 PM
I order the Little Tikes 8x8 Bouncer on 12/7 as a Christmas present. When I placed the order it was shown in stock and shipped within 72 hours. I called 3 days later because it still has not shipped, and was told they just received some and should be shipped soon. 2 more days later I called and was told the item is in back ordered. They will not do any expedite shipping even if the item comes in later. Even as I was told the item is back ordered, it is still showing in stock in their web page. I canceled my order, and found out they already charged my credit card, even they do not have it in stock for shipping. Horrible customer service.

Very Dissatisfied
Reviewer: chefdoc
Click Here to See the Profile for chefdoc

7/17/07 1:49 PM
I bought a peg perego aria twin stroller through babyage. After many months of problems I contacted Peg Perego and found out that Babyage is an unauthorized dealer. Because they are unauthorized the warranty is null and void. Nowhere on their website does it say that if you buy a stroller through them you are forfeiting your warranty. A sales rep for Babyage agreed that there is no way for the customer to know they are buying from an unauthorized site. In fact, their website states to contact the manufacturer if you have problems outside the 30 day money back guarantee period. Also of note, the BBB revoked their membership 1-2 years back because of Babyage's inability to resolve customer complaints.

Very Dissatisfied
Reviewer: pcheri1
Click Here to See the Profile for pcheri1

5/9/07 10:53 AM
Absolutely the worst customer service we have ever recieved. We ordered a car seat in Feb 2007, 8wks later we did not hear anything so we contacted the site and was informed that the item was on back-order and our options would be to wait or order a different seat. We opted to wait. another 6wks later we hadnt heard anything so we called again and was informed the shipment was again delayed and our order was canceled without our knowledge/consent. although our money was refunded, we had just waited over 3 months for nothing. All of our interactions with customer service were also horrible.

Very Dissatisfied
Reviewer: acyinks
User Rating: 
Click Here to See the Profile for acyinks

4/5/07 10:43 PM
My wife ordered a Britax Marathon car seat on the Feb 16th and as of Mar 28 the story was "It should ship any day now." Well since they charged my credit card on Feb 17th they should have shipped it no later than the 18th. This is a very poor company and I urge anyone thinking of buying from them to look elsewhere. You will find the same deal (maybe a little more) but you will get the stuff you order before your child is ready for college. We said to heck with it an paid $20 more and ordered from another company and canceled this order.

Very Dissatisfied
Reviewer: maybe42
User Rating: 
Click Here to See the Profile for maybe42

4/3/07 10:44 AM
I ordered a Britax Marathon car seat (Onyx color) that seemed like a great deal. However, it is now April 3 and I still DO NOT have the car seat. Baby Age has been stringing me along with talk that the shipment is coming, the shipment is late, the shipment is coming, and now 'the Onyx seat is not in the shipment'. I'm not in a great rush, but this is ridiculous. They shouldn't advertise a product that they are not capable of delivering.

Very Dissatisfied
Reviewer: madoka
User Rating: 
Click Here to See the Profile for madoka

2/21/07 3:02 PM
I told them I needed this order (two car seats) for a trip and it was time sensitive. I was promised shipment within two days. They charged my card and did not ship as promised for over a week. I asked why they did not warn me. The Manager of Customer Service, Matilda, said, "Don't you watch the news?" Well apparently PA had a snowstorm that week and that's what delayed them. Somehow she expected me to follow the weather reports from their state (I live in CA) and magically reason out the order was going to be delayed - that's why they didn't bother to warn me! When I complained that they should have warned me and asked for when it actually was going to ship, she hung up on me and cancelled the order without my permission. That's what they consider customer service. Better pray there's nothing wrong with your order or you get to deal with their idea of "customer service."  
 
Note that the review below mine from auntieem06 on 2/5/07 states a very similar experience from Matilda. Rude behavior followed by hanging up on the customer.  
 
Check the reviews. Look at their LOW lifetime rating. Then seriously reconsider whether they are ever worth ordering from. I wish I looked into them before I ordered.

This review was modified by its author, madoka, on 2/21/07 3:04 PM.

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