1/5

posted Apr-06-2005

"BH promissed that I'd receive my order in 40 days or less. Well, today are 81 days form purchasing and haven't received yet. I tried to cancel yesterday and was told that was impossible.

I do not recomend this shop."

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1/5

posted Apr-08-2005

"I bougth my camera and acessories in 28 - January - 2005, they give 30-40 days for delivery... but.. they SHIP the package on 28/FEB!!! 30 days for shipping... I'm waiting since 28/jan and NOTHING here. Try to talk with them and wait 30 min on the 0800. My friends that can talk to then in 0800 hear VARIOUS history... they say that the cam is shipped, and another day the camera still in Miami...

Do you believe in this store?? I'm NOT! BHPHOTOVIDEO NEVERMORE!!!"

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5/5

posted Mar-16-2005

"My experience with this company was stellar. I ordered a Canon Digital Rebel XT kit (in black) and a Sandisk Ultra II CF memory card on Sunday, 3/13/05. Received a tracking number on 3/14/05, received the package on Wednesday, 3/16/05 using the cheapest trackable shipping option...UPS 3-Day.

Unlike many other vendors that couldn't seem to give a firm ship date on this hot item, or stock levels that bounced daily, the B&H website said it was in stock and it shipped the first business day after my order was placed. The products arrived well-packaged and in perfect, new condition.

I chose B&H primarily for the reviews I have read here along with other feedback on digital photography forums. I would definately stay away from the "grey market" dealers or the unethical "you've gotta buy all these accessories to get the camera at that price" dealers that seem to populate the NY area.

I also know that B&H stands behind what they sell and provide excellent customer service.

Thanks B&H, I'll be ordering from you again."

This review was modified by SuperSync on March 27 2005 07:12:12 PM

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1/5

posted Sep-16-2008

"Wow i may be the only truly negative reviewer of B&H but they truly disappointed me in every which way. I recieved a camera as a gift. It was nice but i had my heart set on the Canon IS870 already. So I tried to exchange the original camera using my credit card#. I had let B&H know ahead of time what i wanted to do. I called back to make sure it would be sent to my house, just in case. Few days later, guess what? not only was the gift giver's card charge pending but so was mine! Forward a few days, I recieve my UPS tracking #. Hmm can you guess where the camera was shipped to? Yup! You got it, to the gift giver's address. Lucky UPS only ships m-f or else that would've been a nice gift. So i not only called UPS cuz I've lost all faith in B&H but i also called UPS to stop shipment. Next day i receive a phone call, gift giver asked why his credit card was CHARGED for the exchange..gah..nooo. So I had to explain the situation. Then I check my credit card statement, I too, was charged. Call B&H for explanation. "It was a mistake". Ehh to me, a mistake is equal to one mistake. Three mistakes? is beyond just a simple mistake, FUBAR perhaps.Blah blah blah we will send you camera by tomorrow cuz i talked to the fellow early enough in the morning. Next day arrives..no camera in sight. Again i call B&H, but i swear i shipped the camera attitude..If the fellow was so sincere, why send it UPS and not next day Fed Ex?
After all the hassle and phone calls wasted and awkward explanations..all I get is free shipping. That worth the trouble to all the other readers?"

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1/5

posted Jan-17-2009

"I am more than dissatisfied with B&H Photo Video on December 28th. I ordered over $2000.00 worth of gear, paid for 3-5 day shipping, and it is now January 18th. I would never have bought the particular gear that I did if I didn't need it for gigs. I've now missed out on 3 major paying opportunities. I ended up ordering the other $6k in camera accessories from Amazon.com 2 days ago, and everything has been shipped and estimated arrival time is tomorrow. I understand that the items I ordered from BH were out of stock, but it said 7-14 business days to get it/process it. It's been 3 solid weeks, and I have 1 of my 5 items. 2 others have been at the store ''Processing" for 6 -7 days now. The other 2 items STILL HAVEN'T GOTTEN TO B&H. I've never left negative feedback for anyone EVER, but this is absolutely ridiculous. I've left 2 emails, one 4 or 5 days ago, and the other earlier today. I've called twice, and both times I was told that the store was closed and there was no opportunity to leave a message. I'm still waiting for a response on my 'feedback email/customer service'. Amazon should never outsource a professional pro shop. "

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1/5

posted Apr-07-2005

"Based on reputation of B&H, I decided to place my first order there on January 4th, 2005. As I live in Brazil, I purchased thought its website and chose “Brazil Special” as the shipping method. I was told that the delivery would take 30-40 days to be completed. In other words, I would expect receiving my order until February 14th. Actually, it was shipped on January 21st and since February 11th I have been contacting B&H by phone so as to track my order.

Unfortunately, whenever I called B&H I received weird information, sometimes contradictory, and a different excuse to explain the unexpected delay. They were not helpful because they never told me the truth. In my case, they did not meet any deadlines. I have been waiting for almost 100 days and nothing has been done yet. They prefer to blame others instead of trying to solve the problem.

I have never received a response from B&H, despite having sent a fax and many e-mails. They seem to ignore me all the time. Therefore, I decided to cancel the order on March 30th and I am still waiting to have all my money back. I am really afraid of being deceived by B&H.

I am deeply disappointed with this store. I can not believe this is happening to me. It is not fair. This experience is an absolute nightmare. I demand an immediate solution to my case. Probably, I will never purchase at B&H again.
"

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1/5

posted Aug-17-2010

"I had the misfortune of selecting BH Photo for a purchase that was time sensitive and important to me. I had been debating upgrading my DSLR and finally decided to make a purchase, of course, I had put off the purchase to the last possible moment as I was not unhappy with my current camera but was interested in the newer model's upgraded features and file size.

I ordered a new Pentax Kx with next day delivery from BH. Since I would likely be unavailable to receive delivery any later than that. Unfortunately BH took it upon themselves to cancel the order because the area code on my phone did not match the area code of the shipping address (ever hear of cell phones Henry?). While I can understand a merchant's concern about credit card fraud, I had listed my home address, as well as the shipping address on the order form. Since I had paid for the next day shipping, I would assume that anyone with a modicum of intelligence might figure that the delivery time was of some import to me. So rather than calling and verifying my information, they chose to cancel.

When I called to inquire about the order and the reason for the cancellation (their email had indicated that I had cancelled the order), the representative was not at all helpful, in fact he bordered on being rude.

I am unlikely to make any further purchases from this company, and would suggest others take care before making a time sensitive purchase.

Henry, please don't bother to post your pablum in response to this, your customer service is less than satisfactory.

UPDATE: Though asked not to, Henry chose to respond to this unsatisfactory rating without bothering to address any of the cited facts that were the core of my dissatisfaction. My review was neither condescending nor personal it merely indicated that BH was unable to perform in a reasonable manner, and having done so failed to take responsibility for its failure and did so in a manner bordering on rudeness, much like the response. I did order the product from a competitor and though they are bothered by the same sort of fraud that all merchants must encounter, they took the trouble to phone me on the number I provided, the same number I provided BH, and determine that mine was a legitimate order. Henry, be a man, admit that your company erred badly and apologize with a bit of sincerity

"

This review was modified by sdmbrown on August 20 2010 01:07:08 PM

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1/5

posted Apr-05-2005

"Ordered January 5th, international shipping to Brazil. Today is April 5th and I haven't received my order. That it 90 days. The websites says 30-40 days to international orders. They have been Lying to me about my order status for about 2 months... Now I want to cancel the order but they don't want to give the money back. Each day a different excuse. Yesterday they told me that I have to wait for 30 more days to cancel my order becouse of an insurance. Today I called again and they told me that they must talk to the manager and he wan't available. That's it, lots of excuses and lies, that's B&H."

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1/5

posted Mar-30-2004

"It only took them only 3 days for the transaction to appear on my credit card statement on 04Mar04. I complied with their requests to email the front and back of my credit card and even did this several times for good measure in case they didn't receive it the first time. They did not appear to read any incoming emails and did not respond to my numerous emails requesting for clarification as I kept getting requests to send copies of my credit card which I immediately complied with. After exactly 1 month they emailed to say that my order was cancelled and that the credit to my credit card would be refunded within 7 to 10 days."

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1/5

posted Feb-04-2009

"In past years, service from B&H has been exemplary, but the company's shipping times have grown increasingly lengthy. On my last order of an in-stock item, B&H took five days to get the item into the hands of UPS. I would think a company would try to keep customers instead of driving them toward other merchants. Certainly, B&H had a lower price than most of its competitors, but in hindsight, I made a mistake attempting to save $25 on a $1,400 lens and regret purchasing from B&H.
_________________________________________________
Amendment as of February 8, 2009:

Since B&H posted most of its email to me, I think fair disclosure mandates that I post the omitted last paragraph of B&H's email along with my response:

B&H: "Under the circumstances perhaps " Customer Satisfaction: Very Dissatisfied (1 of 5)" is a little harsh and you'd consider modifying it?"

Response:

I have received your request that I modify the rating I placed on resellerratings.com. Thank you for your note. I appreciate your response and applaud you for working in a job that must be quite frustrating. As a clarification, it appears to me—upon a review of the UPS website—that the item in question was shipped on Wednesday, not Tuesday as you suggest. While only a minor misstatement, it is nonetheless significant to me because a Tuesday shipment, coupled with the selected 3-day shipping option, would have allowed receipt of the item on Friday, prior to my trip to your City for photographing the Westminster. The Wednesday shipping pushes delivery until Monday and necessitates my use of a rental lens.

I also applaud your efforts to deter credit card fraud and identity theft. These efforts were apparently still underway on Tuesday, four days after I placed the order, when your company telephoned me to confirm that the delivery address was, in fact, my address. I do not work in your industry and have limited knowledge of the steps you (or your insurance carrier or bank, if relevant) deem prudent to deter credit card fraud and identity theft. As an outsider, however, it occurs to me that needed phone calls could have been placed on Sunday or Monday, rather than delayed until Tuesday. Indeed, such calls could have been placed on Friday afternoon or Saturday, but for B&H’s election not to operate during those times. But more to the point, and again as an outsider, I note that you have ready access to my order history, at least since the time that I registered with B&H earlier last month. I respectfully suggest to you that the successful and fraud-free execution of an order placed four weeks prior, by the same buyer, using the same credit card, and shipping to the same address, is a fact that should streamline the verification process.

I appreciate your contact with the B&H verification department manager. Perhaps you can access a transcript of the live chat I conducted with your customer service department on Tuesday. Knowledge that an order placed Friday was still languishing in B&H’s hands on Tuesday, four days later, was not limited to the verification department.

On a final note, my rating of “very unsatisfied” is based upon the gap between your company’s performance and my expectations for an online transaction executed in 2009. I recognize that other buyers may have different expectations and that other buyers might receive their in-stock B&H purchase sooner than the ten days in which I will—with luck—receive mine. I also recognize B&H’s unfettered right to set its own hours, its own policies, and its own procedures. I do that myself in my own business and, frankly, if anyone dropped by my office to visit me after 3:00 p.m., they will be disappointed. If a client must see me in the late afternoon, that client will be very unsatisfied with the poor service. I have chosen, however, to set my hours in a way that is convenient for me. Your company has done the same. We diverge, however, in the extent to which we are willing to provide an explanation for poor service and offer that as a substitute for actually providing good service.

I hear your comments about knowledgeable sales staff, but I am not sure how that touches the issue of a simple purchase transaction not unlike dropping coins into a vending machine. I pay money; B&H delivers merchandise. A ten-day gap between these two events leaves me very unsatisfied with the experience. It’s telling that you don’t appreciate that.
"

This review was modified by aussiedoggie on February 08 2009 07:00:32 AM

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