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Full Rating Profile
    • Address: 420 Ninth Ave (at 34th St).
    • Contact: ord-status@bhphotovideo.com.
    • Phone: 800-294-9336 / 212-502-62
    • Customer Support: 212-502-6237
    • Business Hours: Sunday: 10:00am-6:00pm. Monday through Thursday: 9:00am-7:00pm. Friday: 9:00am-2:00pm DST or -1:00pm
    • Fax: 212-239-7770

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.63/10 5.63/10
    Chance of future purchase: Rating 6.45/10 6.45/10
    Shipping & packaging: Rating 6.38/10 6.38/10
    Customer service: Rating 4.50/10 4.50/10
    Return/Replacement policy: Rating 4.77/10 4.77/10

75,133 Customer Reviews

Rating 10/10
5/5
modified review posted
ResellerRatings.com TOP REVIEWER!

"I have, over the years, made a lot of purchases at B&H, and they have always offered good service. I have had to change orders (before shipment) change the delivery location and even had to do returns. They has always been courteous and helpful. I couldn't possibly give them too high a rating."



Rating 2/10
1/5
modified review posted

"Terrible customer service.
Placed an order, funds were debited from my credit card. Two days later contacted by verification department to correct billing address, did so.
Order still showing as "processing" a week later. During that time I contacted customer service who tell me they can't do anything and direct me to verification department. E-mailed verification department a few times - no response. Cancelled my order.
They are still holding the funds and I have to wait to get a refund. Asked if this can be processed immediately - apparently not, because it is in the hands of another department.
"

modified review This review was modified by NZshopper on August 27 2014 02:57:20 PM

Rating 10/10
5/5
modified review posted

"I have ordered lens and other camera accessories from B&H. They process online orders very promptly. Packaging is excellent. Highly recommended."


No Avatar
Rating 10/10
5/5
modified review posted

"I had made many purchases in the past 5 years from B&H, this is one of my preferred merchants to deal with, great customer service oriented to solve any problems. Fast shipping, great custom clearing rates (as I buy from Canada).

Highly recommended.
"

modified review This review was modified by vbx on August 23 2014 04:51:42 AM

Rating 10/10
5/5
modified review posted

"Ordered a New 24" Samsung Monitor and I am very pleased with the monitor and B&H. Their price was only $10 more than the same monitor refurbed elsewhere. It arrived in 3 days and shipping was free. You just can't beat that! They are now at the top of my list for electronic purchases. Thanks B&H...your the best!"


Rating 10/10
5/5
modified review posted

"I LOVE them. They always come through for me and they have amazing service. And I love their sense of humor. I order from them online. I bought my iPod and my Mac Mini from them. Cheaper than anywhere else, but most important, these guys really care about you and are super honest. Love them!"


Rating 2/10
1/5
modified review posted

"Don't order a PC from these guys, they are just a reseller and should probably stick to photo equipment. They will not refund a PC unless the manufacturer seal is unbroken. I bought a new Samsung 9 lite and it is the worse performing PC I have ever owned. I have had Dell, Toshiba, Sony and Acer. Hands down the worst and I can't return it. Oh well, stick with Amazon on this type of stuff. I went with B&H because they were highly rated with Amazon. "

modified review This review was modified by Con127 on July 27 2014 10:15:38 AM

@RichRolyn's Avatar
Atlanta
Rating 10/10
5/5
modified review posted

"Gr8 service & staff! Have and will continue to shop here!!!"


Rating 8/10
4/5
modified review posted

"Great! Never had had any issues and everything arrived in perfect condition. Shipping was a little on the slow side, but overall good experiences."


Rating 2/10
1/5
modified review posted

"SLOW SLOW SLOW shipping. Orders are now being transferred from UPS to post office taking an additional 2 to 3 days on all my orders. This is the last draw. I'm done with B&H. Found another place, texasmediasystems.com, that is very competitive with B&H. I'll spend my money where it's appreciated from now on."


Rating 10/10
5/5
modified review posted

"Excellent service this is the place to buy photo audio , video and accessories"


Rating 10/10
5/5
modified review posted

"Lightning fast shipping. I ordered a flash card reader on Sunday 6/29, selected the standard, expedited delivery and just received the item on 7/2.
"


Rating 2/10
1/5
modified review posted

"Their online customer service leaves A LOT to be desired. I ordered a set of photo paints from them about a month ago and when these arrived I was greeted by a box of broken glass and spilled red paint. I was very unhappy since I needed these and can't get them locally and now had a huge mess on my hands. I was just glad that none of my photo paper ordered was exposed to the paint. I asked to return just the broken color so I could use the rest but was told I needed to return all. I did so and was told the replacement set would be packaged better. When this arrived I knew before opening the box that we had an issue because you could hear the paints rattling around in a box much too big and not protected in bubble wrap. I opened the box to find the same mess (except orange this time). B & H refuses to give me a partial refund for this debacle and seems really insincere about their mistakes so now I just am waiting for my next set of broken, messy paints in a box of glass shards to arrive. I won't be doing business with them after this."

modified review This review was modified by laurietinberg on June 17 2014 03:46:32 PM

Rating 10/10
5/5
modified review posted

"I have bought from them for a very long time, before internet purchases were available and orders were through the mail. I have never had a problem with their service. I cannot recall any unnecessary delay or other problems with any shipment. I keep coming back because they carry quality products at very competitive prices."

modified review This review was modified by dfisher44 on June 10 2014 05:01:28 PM

Rating 2/10
1/5
modified review posted

"DO NOT PURCHASE SOFTWARE FROM B&H.

I've purchased from B&H a few times over the years. Each time, typically for camera equipment, they've been very good. Pricing is always competitive and shipping is fast.

However, latest purchase was software related. I ended up following a misleading link from Google Shopping results for Adobe Illustrator CS6. I guess I ended up buying Photoshop CS6 instead. I didn't actually realize any of this until the product install screen popped up and I was baffled the Photoshop installer was running.

Long story short, if you buy software and it's the wrong one... and you break that little small plastic seal they will absolutely not refund it. They won't store credit it. They won't charge you an outrageous re-stocking fee (which I would've done). You're sh** out of luck. In my case, $400+ out of luck. It doesn't matter if you didn't install it and didn't register it.

Ironically, I sort-of auto-piloted the order from Google because I saw the B&H logo next to it and trusted it... despite it being lower in the search results. And I certainly own up to the mistake of not catching that I was linked to the wrong Adobe CS6 product. But, I suppose I'm just used to dealing with companies like Costco, Amazon, Newegg, and Zappos... where if they didn't give me the full refund, they would've atleast given me some sort of option to offset the cost. Especially considering I've done business with them in the past and have never returned a single thing.

Lesson learned. Matter of fact, I doubt I'll buy future camera equipment from them either... just because I'm slightly doubtful they'll be as good as the others when things don't go right.
"

modified review This review was modified by ambassadorofkwan on May 25 2014 11:40:22 AM

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