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Stores > B&H Photo-Video
  • B&H Photo-Video B&H Photo-Video Elite Status
    • ADDRESS
      420 9th Ave
      New York, NY US
      10001
      Note: This is a local storefront
    •  
    • BUSINESS HOURS
      Sunday: 10:00am-6:00pm. Monday through Thursday: 9:00am-7:00pm. Friday: 9:00am-2:00pm DST or -1:00pm
      GENERAL PHONE
      800-294-9336 / 212-502-62
      FAX
      212-239-7770
    • SUPPORT EMAIL
      cs@bhphoto.com
      SUPPORT PHONE
      212-502-6237

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.18/10 8.18/10
    Chance of future purchase: Rating 6.17/10 6.17/10
    Shipping & packaging: Rating 7.12/10 7.12/10
    Customer service: Rating 5.21/10 5.21/10
    Return/Replacement policy: Rating 5.50/10 5.50/10
Voice your opinion! Review B&H Photo-Video by clicking a star below.
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Verified Customer
Rating 4/10
2/5
2017-08-20

"I placed a $4000 order earlier today and would have ordered a filter with it but a search within your website indicated you didn't have the item. Just on a hunch I googled the item from outside the website and it came right up. Now I'm getting slower delivery than if I had combined the order. "

Rep reply posted Aug-21-2017

A rep from B&H Photo-Video, henryp, has responded

“Thank you for your order and this feedback. We regret your dissatisfaction. I am sorry you had any difficulty locating this clear B+W filter on our site. -- Henry Posner / B&H Photo-Video”


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Verified Customer
Rating 10/10
5/5
2017-08-20

"Purchased B&H gift card on line. Very easy and quick."


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Verified Customer
Rating 10/10
5/5
2017-08-20

I just love this store

"The site is incredibly useful and easy to use - there's a ton of information here and the people who work here are awesome. I've never had a bad experience at B&H."


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Verified Customer
Rating 10/10
5/5
2017-08-20

Great Source for Ayone Interested in Photography

"Great prices, fast and free shipping for most purchases, reasonable return policy-- saved money from both Amazon and the Nikon website!!"


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Verified Customer
Rating 10/10
5/5
2017-08-20

Smooth

"Very great, super smooth, and the cart is smart and remembered our items over about a week of shopping... "


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Verified Customer
Rating 10/10
5/5
2017-08-20

What I really really want

"Been looking for a good mic for some time. The offer was great and the sound will be awesome."


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Verified Customer
Rating 10/10
5/5
2017-08-20

top service

"Great and easy service thru your on line attention and ease of finding my requested items. B & H Photo is my number one choice for all my photo and computer needs. Keep up the good work."


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Verified Customer
Rating 10/10
5/5
2017-08-20

Slick internet

"You were closed when I filled out my order and told me to come back later. Later I got an email, clicked on a few obvious buttons and I was done. Very easy. Slick.

Thanks for handling my order so well.
"


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Verified Customer
Rating 10/10
5/5
2017-08-20

Purchase RRS very small tripod and camera plate

"Very straight forward purchase. Really Right Stuff tripod has the size and stability I need for micro photography."


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Verified Customer
Rating 10/10
5/5
2017-08-20

Julio

"Julio gave me excellent advice re humvee vest.
That's the reason I also purchased tdy cfast card
"


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Verified Customer
Rating 10/10
5/5
2017-08-20

30 Years of Great Service

"Love working with you and your experts!"


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Verified Customer
Rating 4/10
2/5
2017-08-20

no student discount/ chat didn't work

"took time to upload documents to qualify for a student discount, but wasn't given a discount anyway. when I tried to use online chat to ask, the customer response field didn't work ... had to keep clicking in the field after each letter typed.
disappointing. will probably try Adorama next time.
"

Rep reply posted Aug-21-2017

A rep from B&H Photo-Video, henryp, has responded

“Thank you for your order and this feedback. We regret your dissatisfaction. You can discuss the status of your application via edumembership@bhphoto.com. -- Henry Posner / B&H Photo-Video”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-20

Always The Best!

"Thanks again B&H! Got what I needed and can't wait to use the items."


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Verified Customer
Rating 10/10
5/5
2017-08-20

Easy

"Easy search for my needed product, easy payment, free shipping. Overall good experience."


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Verified Customer
Rating 10/10
5/5
2017-08-20

As expected

"Web - Navigation, page organization and layout that's easy on the eyes, system reliability (no unplanned downtime afa my experience goes), smooth check out process

Service - good service when I called.

Returns - fair return policies and straightforward processes

Used merchandise - I can find good stuff here most times.

In general, You are successful for obvious good reasons. Please don't change. Cheers,
Ken
"


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