1/5

posted Sep-17-2006

"I purchase 2 pairs of shoes from this store, I notice that I did not received a confirmation email so I contacted them a few hour later via telephone the CS service agent told me 1 of the item was not instock so I told her to cancell my order, she said it could not be cancelled because it was in the box and will be shipped out the following day I ask to speak with there supervisor because I dont need just one item. The supervisor said she would cancel my order a few day later I saw were my account was debited for the cancelled item I call to find out why they had charged my account when I cancelled the order, the cs said the item was already shipped which was a lie since I was told on the day of the purchase that it was still there I got really mad and called my bank and have them chargeback the amount that was charge to my account when the shoes arrived a week later I had the PO RETURN TO SENDER I would not recommend anyone to shop with them."

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1/5

posted Nov-30-2010

"I ordered some boots from Mason Easy Pay (same company, Mason Companies, Inc.). I specified 2 day shipping and was charged $16.95 for it. 2 business days later the status changed from checking credit to "shipping in process". The item wasn't shipped for another 6 days after that. I told them I wanted a refund for the express shipping and they said no, they had to do a credit check first. This was after I explained to them that the credit check status changed to shipping a week earlier. They repeated this twice. Supposedly they're sending me a shipping label to return the boots (they actually decided to lose the sale entirely instead of admitting their mistake and refunding the $16.95 lol). This whole thing was handled by them like morons and I'd hate to imagine how they handle their credit accounts if they can't even ship something properly. I won't be shopping at any of their stores again which includes the following:

Mason Companies, Inc.
Auditions
B.A. Mason
E.T. Wright
K Jordan.Com
K. Jordan
Maryland Square
Mason Direct
Mason Easy-Pay
Mason Shoe Comfort Footwear
Massey's Credit
QB Outlet
Shoemall.com
Wissota Trader "

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1/5

posted Feb-15-2012

"Terrible customer service. Rule number one, do not argue with a customer, make things right and you will keep them. Their catalog is extremely confusing. After three returns and paying for shipping each time, I still have no work boots and have spent enough on shipping. The product is great if you can actually get what you want. "

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