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"VERY pleased! Their prices match pricewatch.com, they were out of stock on my RAM I had ordered and they emailed me with a cell # to call. The man who answered was very plesant and offered me better RAM for the same cost. My order arrived on time and in perfect condition. Will do business with them again and again... "
"Had a few problems with the inital order (I forgot to add something before I completed the online transaction) and my order was ammended within 10 minutes of emailing Customer support. Also had a stock problem with another item I ordered I was offered a VERY good deal on a alternative upgraded product !!"
"I ordered a Motherboard and processor from this company. One of the main reasons I chose them was price, but also was the fact that they are one of the few online retailers that offer APO shipping. They were fast in delivery and all items were included with no problems"
"i was a little worried reading the summaries here.... Then when i rec'd an email stating there was a problem with my order i really started to worry. I spoke with a Sorin in Sales/Service. I tell you, he put the service back into customer service. Long story short, my p4 1.9ghz wasnt avail (oem), so they were UPGRADING me to retail box version..then shipped it 3-day select, and followed up with a personal email as promised.
It's the little things that make the biggest difference. I will Most definately order from them again.
"i am happy with bzboys because i got my motherboard combo on time they told me its gona be 8 days and it was 8 day.. i have been buying soo many stuff on the internet that this is want of the few companies that offers you tracking on your order"
"8/29 Placed an order for a Thermaltake Aluminum case on 8/24. Price was WELL below all other resellers. After 4 days my case had not shipped and I came here and posted a complaint on what I perceived was the runaround I was being given by customer service.Turns out the runaround I was getting was from Thermaltake. 8/30 Today I received an email from Sam, the owner of the company explaining the problems with mine and others orders for the Thermaltake Case.He offered that if I keep my order with them they will give me free shipping and the case at cost. Also my next order at cost also. I asked for his permission to post his email to me and am waiting for his reply. I think that him personally responding to my problem helps to strengthen his credibility in wanting to improve their customer service and to get repeat business. I definitely see it as a plus to get MY repeat business. If I can come here to complain about an unhappy situation with a business I also must be willing to come here and openly share what is being done to resolve my complaint and ultimately the final satisfactory resolution. If I can condemn in public I must be willing to praise in public as well. Will post his email when given his permission and will update as this process moves along.
His email to me and others :
Date: Friday, August 30, 2002 12:00:04 PM Subject: Open Apology - ThermalTake Case order XXXXX
Dear Customers
In Last 2 weeks we have received over 120 orders for new Thermlatake Cases over our website We had not stocked the products, but as per arrangements with Thermaltake directly, those orders were to be shipped from their warehouses. We had many orders for Next Day/Second day etc, who paid for the services but never received the products. Initially we thought that there may be just delivery problem with UPS or FED-EX Upon contacting them we got run-around. They had not shipped any orders yet as they were waiting for shipment We have been telling our customers that Cases were in stock - as we were notified by Thermaltake - and / or they were shipped - as we were notified by Thermaltake
As owner, I assume responsibility for this and offer following , besides my apology 1. We continue the order until Thermaltake can ship the order - We will absorb UPS ground shipping and also SEND THE CASE at our cost 2. Cancel the order Regardless of what you select, we are sorry this order has not gone smoothly and up to your satisfaction. Do understand, it was not intentional. To make it up, allow us to offer next order at cost. On your next order, please mention this order number and code"This order at cost as per Sam" , and we will readjust the prices and ship you the order at cost. Again, your satisfaction is important to us , and we invite you to remain our satisfied customer
- Thanks Sam MicroX
Tell you what...From my view this speaks chapters about Sam's and Bzboyz.com integrity.I had a problem and they went above and beyond what I expected them to do to resolve my problem. I would not hesitate to buy from them again OR to recommend them to others."
This review was modified by skydiverjeff on September 03 2002 08:37:49 PM
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![Share](javascript:share_rating({"review_body":"VERY pleased! Their prices match pricewatch.com, they were out of stock on my RAM I had ordered and they emailed me with a cell # to call. The man who answered was very plesant and offered me better RAM for the same cost. My order arrived on time and in perfect condition. Will do business with them again and again...<br>","link":"http:\/\/www.resellerratings.com\/store\/BZBoyz\/comment\/41245#comment41245","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BZBoyz.jpg","store_name":"BZBoyz","username":"mkjohnson5","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Had a few problems with the inital order (I forgot to add something before I completed the online transaction) and my order was ammended within 10 minutes of emailing Customer support. Also had a stock problem with another item I ordered I was offered a VERY good deal on a alternative upgraded product !!","link":"http:\/\/www.resellerratings.com\/store\/BZBoyz\/comment\/41494#comment41494","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BZBoyz.jpg","store_name":"BZBoyz","username":"Sizzle","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Motherboard and processor from this company. One of the main reasons I chose them was price, but also was the fact that they are one of the few online retailers that offer APO shipping.<br>They were fast in delivery and all items were included with no problems","link":"http:\/\/www.resellerratings.com\/store\/BZBoyz\/comment\/41511#comment41511","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BZBoyz.jpg","store_name":"BZBoyz","username":"kitchnsnk","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered MOBO, CPU and fan. Everything went very smoothly. Would definitely buy from them again as prices were outstanding.","link":"http:\/\/www.resellerratings.com\/store\/BZBoyz\/comment\/41580#comment41580","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BZBoyz.jpg","store_name":"BZBoyz","username":"sproulfan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is what eBusiness is about.<br>COMMUNICATION WITH THE CUSTOMER!<br>I will be back to this company.","link":"http:\/\/www.resellerratings.com\/store\/BZBoyz\/comment\/41590#comment41590","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BZBoyz.jpg","store_name":"BZBoyz","username":"keifere","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i was a little worried reading the summaries here.... Then when i rec\u0027d an email stating there was a problem with my order i really started to worry. I spoke with a Sorin in Sales\/Service. I tell you, he put the service back into customer service. Long story short, my p4 1.9ghz wasnt avail (oem), so they were UPGRADING me to retail box version..then shipped it 3-day select, and followed up with a personal email as promised.<br><br>It\u0027s the little things that make the biggest difference. I will Most definately order from them again.<br><br>\u0027g\u0027<br>","link":"http:\/\/www.resellerratings.com\/store\/BZBoyz\/comment\/42218#comment42218","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BZBoyz.jpg","store_name":"BZBoyz","username":"gutternuts","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i am happy with bzboys because i got my motherboard combo on time they told me its gona be 8 days and it was 8 day.. i have been buying soo many stuff on the internet that this is want of the few companies that offers you tracking on your order","link":"http:\/\/www.resellerratings.com\/store\/BZBoyz\/comment\/42442#comment42442","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BZBoyz.jpg","store_name":"BZBoyz","username":"pmblatino","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"8\/29<br>Placed an order for a Thermaltake Aluminum case on 8\/24. Price was WELL below all other resellers. After 4 days my case had not shipped and I came here and posted a complaint on what I perceived was the runaround I was being given by customer service.Turns out the runaround I was getting was from Thermaltake.<br>8\/30<br>Today I received an email from Sam, the owner of the company explaining the problems with mine and others orders for the Thermaltake Case.He offered that if I keep my order with them they will give me free shipping and the case at cost. Also my next order at cost also. I asked for his permission to post his email to me and am waiting for his reply. <br>I think that him personally responding to my problem helps to strengthen his credibility in wanting to improve their customer service and to get repeat business. I definitely see it as a plus to get MY repeat business. If I can come here to complain about an unhappy situation with a business I also must be willing to come here and openly share what is being done to resolve my complaint and ultimately the final satisfactory resolution. If I can condemn in public I must be willing to praise in public as well. Will post his email when given his permission and will update as this process moves along.<br><br>His email to me and others :<br><br>Date: Friday, August 30, 2002 12:00:04 PM<br>Subject: Open Apology - ThermalTake Case order XXXXX<br> <br>Dear Customers<br><br>In Last 2 weeks we have received over 120 orders for new Thermlatake Cases over our website<br>We had not stocked the products, but as per arrangements with Thermaltake directly, those orders were to be shipped from their warehouses.<br>We had many orders for Next Day\/Second day etc, who paid for the services but never received the products. <br>Initially we thought that there may be just delivery problem with UPS or FED-EX<br>Upon contacting them we got run-around.<br>They had not shipped any orders yet as they were waiting for shipment<br>We have been telling our customers that Cases were in stock - as we were notified by Thermaltake - and \/ or they were shipped - as we were notified by Thermaltake<br><br>As owner, I assume responsibility for this and offer following , besides my apology<br>1. We continue the order until Thermaltake can ship the order - We will absorb UPS ground shipping and also SEND THE CASE at our cost<br>2. Cancel the order<br>Regardless of what you select, we are sorry this order has not gone smoothly and up to your satisfaction. Do understand, it was not intentional. To make it up, allow us to offer next order at cost. On your next order, please mention this order number and code\u0022This order at cost as per Sam\u0022 , and we will readjust the prices and ship you the order at cost. Again, your satisfaction is important to us , and we invite you to remain our satisfied customer <br><br>- Thanks Sam<br>MicroX<br><br><br>Tell you what...From my view this speaks chapters about Sam\u0027s and Bzboyz.com integrity.I had a problem and they went above and beyond what I expected them to do to resolve my problem. I would not hesitate to buy from them again OR to recommend them to others.","link":"http:\/\/www.resellerratings.com\/store\/BZBoyz\/comment\/50723#comment50723","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BZBoyz.jpg","store_name":"BZBoyz","username":"skydiverjeff","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"bought an athlon xp 1600+ and mobo package, arrived quickly and in good shape. would buy from again.","link":"http:\/\/www.resellerratings.com\/store\/BZBoyz\/comment\/51311#comment51311","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BZBoyz.jpg","store_name":"BZBoyz","username":"reinhard1987","rating":"5"}, "single");){kind=link}
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