Ordered a leather recliner online. Was listed as "shipping in 4 to 6 weeks." This, it turns out means it ships from the factory in 4 to 6 weeks to a company who then forwards it to a local delivery company who may take still more time before delivery. (I still have not received this product, although my credit card was charged on April 15. I was sent an email from BJs member-care with a tracking number. Later i was told that this number was only to track the shipment to another warehouse. But in any case, this number according to Sam at customer care on the telephone, was incorrect, but he couldn't sort out the problem. He said he'd call back but didn't. I had similar experiences with other BJ's customer care people subsequently. Finally I was referred to the delivery company who informed me that the chair had been sent by mistake to Montana. They would try to get a new shipment. Why should it be the responsibility of the delivery company? A letter of complaint to the President of the company, Laura Sens, has still received no response some 10 days later. Here are BJs faults as I see them:  
 
"Shipping in 4 to 6 weeks" is deceptive. At the least it should be glossed: "delivery may take four weeks (or whatever) more."  
 
Customer service people should at a minimum make the return calls that they have volunteered to make. Further, they should be be more knowledgeable or have the means, at least, to track purchases.  
 
Credit cards should not be charged until the item is delivered.  
 
Senior management (i.e., the company president) should be responsible to all consumer complaints--not personally, but through it's agency. As of May 28 I do not have the chair I ordered on March 28, and I have no idea when, if ever, I might get it.

This review was modified by its author, dhwsmith, on 5/31/09 2:11 PM.

I ordered a laptop from them on black friday, which was a nice deal. for some reason, they rejected my credit card and then they canceled my order without even informing me. Luckily, I got the email for cancellation within hour, and the deal was still available , so I went ahead and ordered the same laptop again, but with different credit card.  
I don't know , but for some reason, my debit card didn't go through your security check , although I gave all the correct informations.  
But, the worst part is on BJs, who canceled my order without even informing me.  
I order this product on black friday, it was on a deal, and this time I was informed after 3 days ,that my order has not be made through. I am ready to give a different credit card # and I am also ready to talk with my debit card company. But, what is bad is on BJs part, who has not given me any time to do this. If I place an order with you and if for some reason there was a problem, you should have given me a atleast a day time, so that I can make some arrangements. But no, BJs has not done like that.Cause of BJs deal, I didn't order laptop from any other website. I was hoping for this laptop. and BJs has ruin my all happiness.  
 
To make thing even worse, when I called customer service center, they gave me some other phone number and asked me to call that phone and when I called that number , they gave me another phone number and this chain went on till I made 4-5 long calls, with waiting time on each call.  
But, no one was ready to help me.They say I have to order the laptop again, and the deal has gone, which means , I have to pay more money now , which is just a bu*****t .  
 
The whole process have given me the worst experience I ever had in online dealing with any website/company and I am utterly disappointed with the way the things were dealt without giving me any etc time for making things correct.