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Stores > BJ's Wholesale Club

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  • BJ's Wholesale

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: 0.00/10

21 Customer Reviews

Rating 2/10

"We will never return to BJs; they lost a customer (I am probably just one of many lost customers). We purchased an ITunes gift card, paid BJs $50, but the card was never activated, thus no good and a loss of $50. That level of employee incompetency has dropped me from a loyal customer to a lost customer, and one who will likely convince others to first consider other wholesale club stores such as COSCO or SAMs Club;s before BJs. To think from a marketing standpoint the costs incurred by BJs to (1) bring a customer into the store to sell a membership, and (2) keep a customer just to increase those costs solely as a result of employee incompetency."

This review was modified by caprus on December 29 2015 05:09:14 PM

Rating 10/10

"Save a TON on gas, and they had fair trade coffee at their cafe! They also have great cafe deals (a huge thing of Perdue Chicken fingers for like $4, a hotdog and free soda for 99 cents)... average wholesale prices and savings."

Rating 2/10

"A very poor shopping experience. I rarely clip coupons but this once I did. Half of the items I shopped for were not available. I was told we don't stock everything. I left and went to Sam's to finish. They have lost me. very poor attitude and service and they renewed my membership. Really BJs!"

Rating 2/10

"Terrible experience, will never shop at BJ's again. Returning item was a disaster. Bought online and returned to store. Took manager 15 minutes to respond to get an OK for return. Clerk and rep on phone blatantly laughed at the reason I returned item. Was not given full tax I paid back. Was told on phone that I would receive the non-member surcharge back, but store told me is not refundable."

Rating 2/10

"They should create star debris review options for scumbag companies such as BJ's, because 1 Star just doesn't do them justice.

My sin was to trust bjs.com as one of the sources of my business and I had been giving them daily consistent business and by that, I mean, at least $300 daily. For a short while, it was going almost smoothly. Can't say that everything that arrived was damage free, but things tend to happen when large electronics are being shipped, and I cut them some slack. Then one the day, the dreadful email cancellations as soon as orders are submitted feigning invalid credit card/bank information. It was the same card I placed for all of my other previous orders and nothing had been changed. Of course, I called to verify with my bank at least twice that everything was correct, and they assured me the error was due to the merchant's system. I tried using another card, thinking maybe the glitch is card related, but the same occured. I can't recall the number of times I attempted to correct this with their lame excuse of a customer service, through phone and email. Order was attempted about 10 times, numerous emails, and numerous phone calls. A bunch of monkeys would've figured it out by then. The worst part is that they wouldn't let me know that it will finally not work out and had me waiting for weeks telling me they'll get back to me. Finally, I requested to cancel my membership and get my money back. They couldn't even part ways with me on a high note. It must have taken about 2 months to receive that check back.

Interestingly, another fellow left a review of a similar nature, a testament to the idiocy of whoever runs that company. They are watching business get away from them and it doesn't phase them one bit.

Other than that, their return process is a pain with a delay in processing credit after a damaged item had been returned.

No Avatar

Rating 2/10

" I live a couple blocks from BJ's. I must drive about 5 miles to the other side of the city to go to Costco, but that's what I'll do from now on! Today was 3 out of 4 times that I went there for rotisserie chicken (between 4:30 & 5:30) and the rotisserie was clean and everyone was ready to go home even though the store was open for several more hours. After 6PM Costco still had plenty ready to sell and the rotisserie was still cooking another batch. The guy behind the chicken counter at BJ's said that they sometimes throw out as many as 20 chickens that didn't sell. I told him that Costco makes many different items (chicken salad, chicken Alfredo, etc...) out of the leftover chickens and they are very popular. Guy said BJ's was required by law to throw the chickens away. I don't think the laws are any different on the other side of town.
BJ's had about 12 - 15 cars in the lot; Costco had roughly 5 - 10 times that many (I didn't count but it took 2 or 3 minutes to even find a parking spot).
This is just one of countless hassles I've had with BJ's club #19. I can beat their prices on just about everything by shopping around, especially on the internet. Read the other reviews out there and save yourself the aggravation - GO TO COSTCO instead!!!

Rating 2/10

"Havent been to BJs in years. Today I used a 'free trial membership' coupon. Their prices suck! I left with nothing. WHY would I ever pay for a membership to shop there!? I wouldt shop there even without the required membership.
This was a Saturday afternoon, shouldve been busy...but only about 2 dozen people in there. And the people who were buying, only had a couple of items each, at checkout.
How are they still in business???

This review was modified by notadumbass on July 05 2014 11:02:09 PM

Rating 2/10

"Tried to buy 2 computers online. They didnt accept my credit cards, I tried 3 different bank with absolutely no problems of balance, limit etc. Every time I contacted the customer care they gave me a different reason. I repeated the order about 15 times, which took me about 1.5 weeks. (They dont cancel the order right away, made me wait for a long time for some of the cancellations) In the end someone told me on the phone that they wont be able to sell these products to me. I cancelled my membership at that point and ordered from Amazon. Terrible customer service, and stupid sales representatives."

Rating 2/10

"I have been a member with Bj's for two years. Was a very committed Costco member, but we moved and the Costco is an hour away. Bj's is about 15mins away. Bj's always only has one cashier opened and the rest our do it your self service. I hate those, the few times I use them they always have problems with accepting the bar code and I have to wait anyways for a employee to come over to help. I refuse to use the self check out now and wait in line with two kids with over 5 people in front of me at the only cashier opened.
I'm a rewards member, and it takes 4-6 weeks for the rewards debit card. I waited 6 weeks. Today it is the first of the 7th week. I contacted them through there online live assistance, (which is just has bad has them not having any cashiers in the store) anyways I verified my address and was told the reward department has to investigate of why I didn't receive my rewards (which was apparently sent out in March) after they investigate we will now receive our rewards debit card in 6-8 weeks!!?!
Most likely when the card expires, I will pass right by Bj's and drive right to Costco, where they actually have cashiers at checkout and I have no problems with customer satisfaction.

This review was modified by Pharmerswife on April 15 2013 09:06:46 AM

Rating 2/10

"Recently returned an item that i had purchased on-line at bjs.com and was told that i could only make the return by mail and only after i received a return authorization number from customer service. When i received this number i was told that i would only have 10 days to make the return by mail and that the return would be rejected if received after the 10 day period. I told my wife to mail the return (we paid for the postage) which she did but failed to get a tracking number. Bjs said they could only give me a credit adjustment with a tracking number----i told them that i could give them a copy of the postal receipt to no avail. Well at the end of the 10 day period they rejected my return ($13 amount) and that was it. I have a feeling that the return was received and they sat on it until the 10 day period expired. As of right now i do not have the returned item or a credit adjustment from bjs.
I have been a loyal bjs member for many years and they are not willing to treat as such in this matter. Their return policies are very bad and i will never buy anything from them on-line again and when my membership expires i will not renew and will probably sign up with costco who i hear has a much better return policy.

Rating 2/10

"I ordered the "Step2 Real Projects Workshop" for my son on the 15th. This was suppose to be his big Christmas present and he is 3 yrs old. It was not sent till the 20th and this pushed the initial FedEx delivery from the 22nd to the 27th and will now be late for Christmas.

It was suppose to be 3-5 day shipping according to the product description and was not cheap ($20 shipping).
Just thought this is ridiculous and even though I ordered on a Saturday, it should not have taken a total of 12 days to arrive for 3-5 day shipping.

*They also blocked my negative review on the product page. Never returned any emails to customercare@bjs.com to resolve the issue! Very sleazy company. Glad I belong to Costco and they don't have these in our area.

Rating 10/10

"Value for money for a big family...sign in to their mebership for exclusive offers & coupons"

+ Read user comments

Rating 2/10
ResellerRatings.com TOP REVIEWER!

"Specifically BJS.COM, their online retail branch. AVOID. They are typically slow to ship. They do typically include shipping charges in the displayed price, and as of the latter half of 2012 they are using FEDEX Ground. The problem with them is their cavalier attitude to packing for shipment. Experience now has demonstrated to me that their routine packing is no packing at all. They will simply toss whatever you ordered in a cardboard box and slap on a label. That's IT. No peanuts. No crumpled brown paper. NOTHING. The straw that broke this particular camel's back was a camera and memory combo offer. It arrived, as I said, in a box without any filler at all. Consequently, the memory card, which was originally TAPED onto the camera box in its small plastic holder had come loose and popped open. So the MicroSD memory card was flying around in the cardboard box LOOSE. At first, I didn't even see it, but finally found it under one of the flaps in the bottom of the box. Needless to say, this is inexcusable, careless, and customer-hostile. Writing to them to complain elicited the most preposterous excuse you could imagine, which included the notion that their packaging is "economical" to hold down costs. So okay... You throw a multi-hundred dollar camera and memory loose in a box, which is practically inviting shipping damage and a return, and that's somehow economical? Clearly, the idiots that are in charge of this dismal operation don't get it. Avoid them. Well, at least avoid them for anything breakable. If you're buying bath towels at a good price, they might manage to get that right. But if history is any guide, they'll probably throw them in a Glad garbage bag, tape it up, slap a label on it and send it off. I don't trust them at all. You shouldn't either."

Rating 2/10

"Stupid customer service at tire center. Either they lie or their system to look up old tire purchase transactions are from ice age. Stay away from purchasing tires from bjs. Their service is pathetic. You need to have original receipt to have tires rotated. Costco is a breeze compared to these idiots."

+ Read user comments

Rating 2/10

"BJ's had a price error and refused to honor the price. I'd understand if the price difference was large, say hundreds of dollars on an appliance but in this case it was small, something the company could have easily took a small deduction of their profit on. But that was their choice and its understandable. My main concern though was that on email, they called the error an inventory problem saying it was out of stock. When I called, they admitted it was a price error and said that BJ's does not keep a live inventory meaning that on any product they can oversell by hundreds of units and would have to cancel hundreds of orders. This really swung me to not ever getting a BJ's membership again because a large part of my shopping is done online."

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