1/5

posted Feb-05-2012

"Stay clear. Delivered wrong goods and do not answer calls or email, raised dispute with credit card company."

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1/5

posted Jan-02-2012

"Terrible...never ever purchase from BHM. I ordered a golf bag for my husband Jan 2011 and it is now Jan 2012 and I have not received the bag. I inquired about shipment in March, June and Oct and was put off each time. I was informed today by BHM, I had not paid for the bag. When I said I was going to call my credit card company and dispute the charge..their response was
"too bad, credit card company will do nothing, it's been over six months". Since my last inquiry was in Oct, 2011, my CC company reimbursed me immediately. I am thinking of calling the attorney generals office. This is fraud to keep peoples money for 6 months and then say too bad."

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1/5

posted Nov-03-2011

"Horrible. I placed an order online and the only communication I got was an automatically generated order confirmation. The product webpage said it normally ships in 24-48 hours, and would arrive in 7-10 business days. I checked my account on their site a week later, and the order didn't even show up. I sent an online inquiry. No response. A few days later I sent another online inquiry. Again, no response. Since they only have customer service hours by phone from 12-5 on weekdays, it is difficult for me to call them while I am at work. When I finally was able to, the person was very short with me. He said "it was cancelled." He said it shows that on the order. He apparently didn't believe me when I stated it doesn't show up at all. And he said he replied stating it was cancelled. He never gave a reason for the cancellation, but the product is still available on their site and listed as in stock. "

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1/5

posted Sep-20-2011

"Sent the wrong item, and now refuses to correct their mistake. Will answer the phone and put you on hold but not come back. Does not return phone calls and now does not answer when I call. DO NOT DO BUSINESS WITH THIS COMPANY !!!!!"

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1/5

posted Sep-09-2011

"This is the worst internet experience EVER. I bought a Sun Mountain Speed Cart and it came damaged because it was not packed in Manuf. packaging. It was also the wrong color. I have spent 7 weeks trying to get an RMA to return and was not able to. I had to go to Sun Mountain and they took care of the repair and even paid the shipping (great company). This AHOLE hung up on me when I tried to get my return. He never responds to email and it will take 20 calls to get through. NEVER EVER buy from this guy. BTW, this is my first ever negative rating as i always give a fair chance to settle problems"

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1/5

posted Aug-24-2011

"DO NOT UNDER ANY circumstances accept a job from this business. I worked for Brian for a week. I did not get paid; when I quit I got called lazy and a piece of *hit, a punk, I got told to 'go *uck myself, need I continue? He also overcharges credit cards and i will be notifying the correct division of the government to report that."

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1/5

posted Aug-18-2011

"Free shipping over $75 dollars is a hoax on two items. You will get one and they will charge you whatever they want for shipping without telling you and then never answer their phone! Their response to my inquiry was, grammar and punctuation exact, "We only Charged your for the shoes!!". Two exclamation points? Is Hector yelling at me about their incapabilities? Would have been nice to know I wasn't getting what I was ordering and overcharged for shipping! Thanks Hector Gomez of BHM!"

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2/5

posted Aug-13-2011

"I agree with "eagle111" in some cases regarding BHM and then have to disagree with the others! I ordered a set of TopFlite XL-7000 clubs for my son over the phone! The salesman said that they could not send clubs to an address that was not listed on my charge card so I had to call VISA and add his address to the account! This, actually, is a very good thing and I told them so! Then I made a mistake in the address when placing the order and called the Customer Service and it sounded like the man was talking in a tin can on speakerphone! I told him my dilemma and he... like eagle111 said... told me to re-order a second set and that he was in the process of cancelling the first order even as we spoke! Not so!!! I received an email that TWO sets had been ordered! (Again... a very QUICK order time had it not been that they ordered TWO sets!)I emailed them right back and said to cancel the first set and that I would expect an email verifying that! Nope! Both sets were sent to my son! Follow up emails and calls went ignored and I kept getting the "The store is currently closed. Our hours are so-and-so to 6:00 p.m. CDT!" This was at 3 o'clock or so! I even called on a Wednesday and was told that they could not do anything about it until the next Monday! AGGGHHHH!!! In their favor, they DID require me to change the address for VISA, they DID send me a speedy confirmation email that it had been ordered, approved, and shipped! They just never cancelled it even AFTER I sent the email 10 minutes after receiving the first email to the CORRECT email address listed if there were any changes to be made and an hour or so before they even SHIPPED it! Follow-up customer service was very poor or non-existant!! I left messages with phone numbers AND email addresses! We were fortunate in that my son found someone who bought the clubs down there! So... good luck! "

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1/5

posted Jul-25-2011

"I ordered an Exleys Breakmaster from BHM and paid $64.99 for overnight shipping. It has been 3 days and no delivery. They do not answer phone nor return email inquiries. "

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1/5

posted Jul-20-2011

"Very poor service and has a lack of customer satisfaction. Forget emailing or even calling for inquiring about products you purchased because it seems neither of those services exist for this company. How they remain in business is beyond me."

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