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RatingsRating
Store InformationStore Info
Full Rating Profile
BBQGuys.comCoupons
  • BBQGuys.com BBQGuys.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 10920 Coursey Boulevard Baton Rouge, LA
    • Contact: customerservice@shopperschoice.com
    • Phone: 877-743-2269
    • Customer Support: 877-743-2269
    • Business Hours: 7am-7pm Mon-Fri, 9am-3pm Saturday (CST)
    • Fax: 225-296-0808

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.14/10 8.14/10
    Chance of future purchase: Rating 9.50/10 9.50/10
    Shipping & packaging: Rating 9.11/10 9.11/10
    Customer service: Rating 9.85/10 9.85/10
    Return/Replacement policy: Rating 9.26/10 9.26/10

314 Customer Reviews

Rating 8/10
4/5
modified review posted

"Very friendly. Helpful, willing to work on discounts."


Rating 10/10
5/5
modified review posted

"I was very satisfied with my shopping experience with BBQGuys.com, in particular, with Katie. I made my order over the phone and Katie provided guidance and advice, and pointed out that the grill I wanted had a requirement I was unaware of when building an outdoor island, it was extremely helpful. If you are building an outdoor island or just need to buy a grill, I highly recommend BBQGuys.com"


Rating 10/10
5/5
modified review posted

"Great seller! Top notch customer service. Product as described and shipping/packaging very professional. Highly recommend!"


Rating 10/10
5/5
modified review posted

"Great service. They worked with me on price to ensure I got the best possible value"


Rating 10/10
5/5
modified review posted

"The vaporizer panels on my AOG grill failed during the warranty period. The customer service department responded quickly and replaced the defective parts under the terms of the warranty. The service was excellent and they kept in contact via email until the parts were received.

I will do business with them again.
"


Rating 10/10
5/5
modified review posted

"SERVICE PEOPLE WERE GREAT... ANSWERED ALL QUESTIONS PROFESSIONALLY AND PATIENTLY. CAN'T WAIT TO RECEIVE OUR GRILL."


Rating 10/10
5/5
modified review posted

"Great products and an abundance of options. Both times I've called in they were very helpful and educated me on their product knowledge. Everything was explained and made the process easy. I will continue to shop this site as I work through my outdoor projects."


Rating 10/10
5/5
modified review posted

"The agent I was dealing with was so personable and knowledgeable. I felt like I could really trust him. I spent more than I planned on, but after talking to him I actually felt good about it. I could tell he knew what he was talking about. "


Rating 10/10
5/5
modified review posted

"During the whole purchase the expertise and patience the bbq guys showed was awesome. Being a contractor I have dealt with a lot of retailers but these great people stand out! The company stand behind their product, know their product, and show outstanding customer service. I worked with Logan who was so helpful at anything I needed. He knew the product with no question and was also advisable of what was best for me. He was not concerned with making a big sale but providing me with what I meed. That speaks a lot. In all honesty this is the best company I have ever dealt with. "


Rating 10/10
5/5
modified review posted

"Like the array of selection and the product detail/review on the website. Chef Tony videos are entertaining and helpful. "


Rating 10/10
5/5
modified review posted

"Super quick and easy! Loagn checked to be sure the item I wanted was in stock, (it was). very polite taking my info. Boom! in and out in out.
Thank you!
"


Rating 10/10
5/5
modified review posted

"Dominic was very helpful and answered all of my product and delivery questions."


Rating 8/10
4/5
modified review posted

"I'M writting to say how pleased that: Nita was my order taker person,as she was a blessing to visit with & get my order taken care of 4,my BBQ GRILLE!"


Rating 10/10
5/5
modified review posted

"Logan was extremely helpful and answered all of my questions with professionalism and expertise."


Rating 2/10
1/5
modified review posted

"I made an exchange of the BBQ grill. The representative Logan promised me to waive the return shipping charges since I purchased a new grill. After I returned and I was still charge with the return freight. It was a total bait and switch scam! "


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BBQGuys.com is a Merchant Member! Learn more

BBQGuys.com is a merchant member
BBQGuys.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,838 merchant members.