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  • BBQGuys.com BBQGuys.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 10920 Coursey Boulevard Baton Rouge, LA
    • Contact: customerservice@shopperschoice.com
    • Phone: 877-743-2269
    • Customer Support: 877-743-2269
    • Business Hours: 7am-7pm Mon-Fri, 9am-3pm Saturday (CST)
    • Fax: 225-296-0808

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.46/10 7.46/10
    Chance of future purchase: Rating 9.07/10 9.07/10
    Shipping & packaging: Rating 8.01/10 8.01/10
    Customer service: Rating 9.34/10 9.34/10
    Return/Replacement policy: Rating 8.24/10 8.24/10

555 Customer Reviews

Rating 10/10
5/5
2016-08-18

"I was thoroughly satisfied with Nina's professionalism and her cheerful attitude. I received a copy of my receipt via email in timely manner as requested. She was very informative about the products I ask her about followed by valuable suggestions. "


Rating 10/10
5/5
2016-08-18

Steal of a deal!

"Great customer service from Stephanie! "


Rating 10/10
5/5
2016-08-11

So far, so good.

"The young lady, Tara, who waited on me was very polite, very knowledgeable, and very helpful. She made it easy to make my purchases and put up gracefully with my questions and changes to my order. If everything else having to do with my order works out as well as this did, it should be a good day for us all. Thanks!"


Rating 10/10
5/5
2016-08-05

"Brandy was an excellent rep and you should do all you can to keep her!!!"


Rating 10/10
5/5
2016-08-05

Good help

"Purchasing a unique item without seeing and touching it leads to a lot doubt. Doug H. at shoppers choice took the 'fear' out.
He answered my questions and most of all assured me that "they and he" would be there if an issue arose. That instilled confidence in the purchase. Thanks to Doug H. and shoppers choice for all their help. Frank Coutts
"


Rating 10/10
5/5
2016-07-29

Love this seller!

"We ordered an entire BBQ outdoor kitchen with BBQGuys. Not only are their prices competitive, but they offer an excellent seclection and one of the most helpful things on the site is that they have BBQ experts rate each product with the pros and cons. You do not get this on a site like Amazon, which I frequent also.

The shipping of these large and heavy items were not only included in the price, but arrived rather quickly and everything was brought to the area I needed by a pallet jack

I did have to make a return. The Customer Service Specialist I talked to was Nita. She was pleasant and helpful and realized that I had never initiated the bonus points program. She linked all my previous orders and so when I bought something to replace the one I had to return, the amount was almost covered. She walked me through the return process and made this annoying task very pleasant. If she is like this with everyone, she deserves a day off!

I would highly recommend BBQ Guys...especially if you are like me with limited knowledge of these particular type of items.
"

This review was modified by lmkeffer on July 29 2016 01:14:57 PM

Rating 10/10
5/5
2016-07-28

great service

"Very helpful in answering questions---they called the manufacturer while I was on the line to get the details I needed."


Rating 8/10
4/5
2016-07-25

Very courteous and knowledgeable

"I was very happy with the performance of the very courteous and knowledgeable salesperson that took care of my order. The ordering process was quick. Order confirmation came back quick. "


Rating 10/10
5/5
2016-07-21

BBQ Online Shopping with Great Support

"I have ordered several things from BBQGuys. Things were shipped promptly, and arrived on time. When I noticed the grill was damaged in transport, I braced myself for a lengthy, painful process of shipping the whole thing back, phone calls, emails etc. Instead, I had one of the best customer support calls. Tara was very professional and friendly, and provided me with helpful, factual info. I ended up not having to send anything anywhere, and the manufacturer shipped me a replacement part."


Rating 10/10
5/5
2016-07-21

Getting ready to Grill

"One of my biggest issues with ordering online is lack of knowledge of the products I am looking at purchasing. But with Stephanie, she had answers to all my questions about the two products I was purchasing for my Grill station. Excellent work thanks

"


Rating 10/10
5/5
2016-07-20

Great service

"Doug H went above and beyond to make sure we received our grille. "


Rating 10/10
5/5
2016-07-19

Excellent Service

"Can't wait to get all of our custom outdoor kitchen components. Really great experience (and pricing) so far.
"


Rating 10/10
5/5
2016-07-19

BBQ guys are VVG

"The team at BBQguys.com are very very good. A solid team and a very pleasant experience. From my initial browsing experience to the delivery of my grill the shopping experience was one of my best ever. Doug in the customer service team was a pleasure and made sure that I got the grill delivered to the house with no outstanding issues. His attention to detail and follow through was outstanding. "


Rating 10/10
5/5
2016-07-15

Great service and price. Nice people!

"This is my second major purchase and I have to say I am more impressed with the people that I have dealt with there than the fact that they had the best prices online!

I will definitely buy more from bbqguys!
"


Rating 10/10
5/5
2016-07-15

Great Advice and Assistance with BBQGuys

"Doug at BBQGuys took me from knowing nothing about grills to a knowledgeable consumer. He had patience and knowledge. Ultimately, I ordered my grill and am delighted!"


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BBQGuys.com is a merchant member
BBQGuys.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,517 merchant members.