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  • BBQGuys.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 10920 Coursey Boulevard Baton Rouge, LA
    • Contact: customerservice@shopperschoice.com
    • Phone: 877-743-2269
    • Customer Support: 877-743-2269
    • Business Hours: 7am-7pm Mon-Fri, 9am-3pm Saturday (CST)
    • Fax: 225-296-0808

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.23/10 7.23/10
    Chance of future purchase: Rating 8.56/10 8.56/10
    Shipping & packaging: Rating 7.41/10 7.41/10
    Customer service: Rating 8.78/10 8.78/10
    Return/Replacement policy: Rating 6.54/10 6.54/10

565 Customer Reviews

Rating 2/10
1/5
2016-10-10

Completely crap grill! What a waste of $3300!!! :-(

"Not only did ShoppersChoice fail to ask me what type of gas I had, and sent me the wrong regulator, but then they shipped me a grill with missing parts!!! For $3300 you'd think they had quality checks in place! And to top it off, they said Sedona by Lynx is 'top quality'... NOT!!!"

This review was modified by veryunhappy2016 on October 10 2016 12:49:40 PM


Rating 2/10
1/5
2016-10-04

Amazing service of my Alfresco Grill

"I posted a good review for the BBQ guys after Shawn in customer service told me they would take the $5200 grill back and replace it with a new 1. Today I got an e-mail from Shawn saying they will take it back as long as the grill has never been turned on. He knew the grill was turned on ! time. That's how I figured out it was natural gas not propane. Nothing worse than being lied to and he lied. "

This review was modified by timevely on October 06 2016 08:31:23 AM

Rating 10/10
5/5
2016-10-04

Nita and Grill Accessories

"Nita helped me with my purchases of accessories to our new built-in grill. She answered all my questions and when she wasn't sure about one of them, she put me briefly on hold and got the answer."


Rating 10/10
5/5
2016-09-28

Awesome Customer Service!

"The customer service representative I worked with did an amazing job! Doug worked for several hours with his team to make sure I was able to apply multiple gift cards my wife and I had received as wedding gifts to our order. He followed up over the phone and via email throughout the day. Truly a great example for how customer service should be handled at every company. Thanks Doug and BBQ guys!"


Rating 10/10
5/5
2016-09-20

Doug Was Great

"I ordered a gas burner and two stainless steel door sets with Doug's help. He guided me through the process and gave me much more information about my order, backorder item and delivery than if I had just ordered on-line. My confirmation e-mail came through as we were wrapping up the phone call. Doug was very polite, knowledgeable and professional. A pleasure!"


Rating 2/10
1/5
2016-09-16

Tried to sell damaged grill as new

"My grill arrived damaged with dents on the right front door and the left table. The frame also had broken welds on both the left and right pieces. I called BBQGuys customer service and was told this was Weber's problem. Due to there being more than 3 items damaged and over $250 worth of damage, Weber tried to get me to send it back to BBQGuys. I pleaded that I didn't want to have to pack that up and go through the hassle of shipping so they made an exception and are shipping me the parts. The problem now is that I have to wait over a month for the frame parts.

Upon closer inspection to the box the grill came in, I found packing tape inside the Weber box that was put there to to repair the damage to the box. The only way to put tape at this location in the box is to remove the entire grill and repack it because there is heavy duty thick cardboard that the grill sits on inside the box. This would have been done by either BBQGuys or their shipper, RL carriers. Seeing how the rotisserie and grill cover were stretch wrapped to the top of the grill box, I doubt the shipper removed the grill to repair and hide damage to the box as the rotisserie and grill cover would have been wrapped in BBQguys' warehouse and this was still in place. This tells me that BBQGuys intentionally or incompetently send me a damaged grill and tried to pose it as new.

With this lack of integrity, I would not ever purchase from these guys again. I am lucky Weber stepped up and did the right thing or I might have been out even more than having to wait a month to use my grill.
"

This review was modified by FEChariot on September 16 2016 09:47:05 AM

Rating 10/10
5/5
2016-09-15

outdoor kitchen

"I wanted to take a moment and express my sincere thanks for the outstanding customer provided by Doug H. Doug truly demonstrates outstanding customer service and has a very caring attitude. I am in sales myself and Doug is a great example of a professional sales person. Doug had taken the time to understand my needs and then offer appropriate solutions in a very timely manner. Again outstanding job by Doug H

Gary
"


Rating 10/10
5/5
2016-09-13

Happy with my order

"I found Nita at Shoppers Choice to be very helpful in ordering my outdoor kitchen selections."


Rating 10/10
5/5
2016-08-30

First timer!

"First time experience was a great one, thank you BBQ Guys and ShoppersChoice!"


Rating 10/10
5/5
2016-08-22

First Class Customer Service!

"i had a fairly complicated transaction and Nita was nothing but helpful. She was genuinely interested in helping me and was very kind throughout the process. Although I couldn't see her, I know she had a smile on her face during my time on the phone with her. Competitors should take note of the customer service provided by the BBQGuys.com"


Rating 10/10
5/5
2016-08-18

"I was thoroughly satisfied with Nina's professionalism and her cheerful attitude. I received a copy of my receipt via email in timely manner as requested. She was very informative about the products I ask her about followed by valuable suggestions. "


Rating 10/10
5/5
2016-08-18

Steal of a deal!

"Great customer service from Stephanie! "


Rating 10/10
5/5
2016-08-11

So far, so good.

"The young lady, Tara, who waited on me was very polite, very knowledgeable, and very helpful. She made it easy to make my purchases and put up gracefully with my questions and changes to my order. If everything else having to do with my order works out as well as this did, it should be a good day for us all. Thanks!"


Rating 10/10
5/5
2016-08-05

"Brandy was an excellent rep and you should do all you can to keep her!!!"


Rating 10/10
5/5
2016-08-05

Good help

"Purchasing a unique item without seeing and touching it leads to a lot doubt. Doug H. at shoppers choice took the 'fear' out.
He answered my questions and most of all assured me that "they and he" would be there if an issue arose. That instilled confidence in the purchase. Thanks to Doug H. and shoppers choice for all their help. Frank Coutts
"


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