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Full Rating Profile
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: 0.00/10

4 Customer Reviews

Rating 10/10
modified review posted

"I purchased $5,000 worth of grill related supplies from Erin at BBQGuys.com. From the beginning she was patient, helpful, and extremely knowledgeable about grills and accessories. Making such a large purchase is stressful and she made me feel at ease. I was impressed and thankful for her willingness to provide me with extremely competitive pricing and excellent customer service!"

modified review This review was modified by alevenbaum-89691 on September 18 2014 12:36:29 PM

Rating 8/10
modified review posted

"I received the wrong grill yesterday.
Initially they weren't willing to assist.
I wrote their customer service department and instantly they started working with Kamado Joe to resolve the situation. They are air freighting the correct grill and throwing in some extras.
So far so good!

modified review This review was modified by tuttut97 on October 04 2013 08:47:19 AM

Rating 10/10
modified review posted

"This company stand behind their customers!! I ordered a 30" Lynx grill from BBQGuys.com in Dec. 2011. They contacted me very quickly on the order status and shipping date. The grill arrived by UPS freight with the box punctured and pallet dropped. I immediately contacted BBQGuys 800 number and was placed in contact with Erika who instantly told me what to do and ordered me a new grill. The next one arrived by R&L freight damaged by a forklift that dented the grill. I called Erika(my buddy by now) who got them to take this one back and ordered me a third grill. Erika said the third time will be the charm, and she was right. The newest grill arrived by R&L freight in January 2012 in perfect condition. The Lynx grill is a extremely well made grill that is of professional quality. It is made in the USA of all stainless steel and has a lot of heat.

Both BBQGuys and Lynx were great to deal with during this purchase. The only problems were the freight transport companies. The delivery drivers were very professional but someone behind the scenes were careless.

Rating 10/10
modified review posted
ResellerRatings.com TOP REVIEWER!

"These guys rock. I have bought 2 grills from them"

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