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Thier tables are not Teak!
"On May 19, 2013 I placed an order with BBQ Guys that totaled 1679.43. Part of that order was for a "Primo Ceramic Charcoal Smoker Grill On Teak Table - Oval Junior"! Guess what guys, less than 4 years later that Teak table turns out not to be Teak at all and is rotting. I know wood. I know Teak. This may have been "Teak Oiled" but it isn't Teak. I've had to buy some Burmese Teak and mill replacement parts for those that are rotting but buyer beware, this table is not teak at all. Teak doesn't rot!"
Giving me the round around on a return. The item was defective
"Do not buy from these ppl. It has literally been a month since I Initiated a request for a return on a defective product. I've been told Fedex would pick up the item, 3 days later, no pick up. When I called, them claimed Fedex did make an attempt. Thats a lie! I have motion activated cameras! Not to mention my wife/I have been home! What makes it worst is that they ignore my emails. I have to call just to get them to do anything. Even then its a bunch of empty promises. Out $300 now for a month. Will NEVER do business with this company again, and I recommend no one els"
Great service! Free parts!!
"Purchased a Blaze grill a couple of years ago from Shoppers Choice (BBQ Guys brick and mortar store). It came set up for LP but included natural gas conversion orifices in case I wanted to convert. Recently moved and can't locate the conversion parts. I called customer service and Stevie (I think) arranged to have a new set shipped to me immediately and at no charge! Who does that anymore? Not many. Thanks, Shopper's Choice!"
Worst online retail experience in my life.
"Let me preface this story. I have been shopping for a grill for quite some time. I have never purchased or heard about bbqguys.com before. I located , what at the time i thought was, a great deal on an open box tec grill for over $3,000.This grill gets delivered and it is inoperational. All the glass is shattered, it was dangerous to be nearby because the shards of glass could cut.I contacted bbqguys.com immediately and I told them about the inoperable condition of the bbq. I was advised a NEW replacement would be shipped out the following day. I thought to myself , wow what a great company. But little did I know...After this I sent in pictures and called to confirm they received the pictures. They confirmed delivery and I asked if these pictures were sufficient. I was advised yes these were sufficient and I'll be receiving a call after the pictures were reviewed but I should be getting my new grill soon.Next day, here we go, representative calls me and says nope no new grill for you. I said I don't understand I was advised by 2 reps that I would get a new grill you sent me damaged dangerous unit. She said rest assured she will check the calls and if this was told to me by an OSR( I guess this is the job title of the customer service reps?) Then i would ABSOLUTELY get a brand new tec grill.Low and behold I receive another call stating that everything I said was true but too bad it's not fair to their company so I will not get my new grill.Literally an adult supervisor used the terms not fair. I stated that I was lied to by 3 representatives and if this is the type of shady business practices they practice? End of story I have no new grill, no refund , and the supervisor told me to have my attorney contact their attorney.I wish I read a truthful story about the foul business practices of this despicable organization so I could've saved thousands of dollars and stress. Please be safe people this organization is deceptive and has no qualms about lying and misleading their consumers "
Terrible customer service
"My wife ordered a part for Christmas and gave it to me. It had auto-filled in the adapter, which was the wrong one, and they refused to trade (I would have pd the shipping) because it was past 45 days...usually Christmas gifts are ordered in advance. "
CUSTOMER SERVICE IS HORRIBLE
"I would never recommend this company. The customer service is rude and uninterested in pleasing the customer. The shipping company they use is atrocious and they make excuses for their poor service. I am completely 100% dissatisfied with their service. I still have not received the grill I ordered, so I hope their products are better than their service."
Above and Beyond expectations
"On 12/16, as part of our Kamado Joe classic purchase, we received a free Joetisserie ($249.00 value). Unfortunately, it came out of the box with a tiny break that wouldn't allow for the timer to hook on the piece. Therefore, I phoned customer service and left a message, next day they requested pictures of the issue and the box with serial number. I submitted them the same day and they received everything they required on the 18th. I was told I would be getting a new Joetisserie within a couple of weeks because of the holidays and backorder. Bummer, I had planned to use it for Xmas eve...oh well....However, yesterday morning I was nicely surprised with the new one (no need to send the old one) and today, I received a set of BBQ tools from these guys also. Thank you! I just can't believe how quick the turned around was. We are talking only 4 days including weekend!It is easy to provide good customer service when things go well, but it is when things do not go as expected that true customer service shows. Specially during the holidays! Thanks "guys"! You really made my Xmas!Claudio M.Albuquerque, NM "
Completely crap grill! What a waste of $3300!!! :-(
"Not only did ShoppersChoice fail to ask me what type of gas I had, and sent me the wrong regulator, but then they shipped me a grill with missing parts!!! For $3300 you'd think they had quality checks in place! And to top it off, they said Sedona by Lynx is 'top quality'... NOT!!!"
Amazing service of my Alfresco Grill
"I posted a good review for the BBQ guys after Shawn in customer service told me they would take the $5200 grill back and replace it with a new 1. Today I got an e-mail from Shawn saying they will take it back as long as the grill has never been turned on. He knew the grill was turned on ! time. That's how I figured out it was natural gas not propane. Nothing worse than being lied to and he lied. "
Nita and Grill Accessories
"Nita helped me with my purchases of accessories to our new built-in grill. She answered all my questions and when she wasn't sure about one of them, she put me briefly on hold and got the answer."
Awesome Customer Service!
"The customer service representative I worked with did an amazing job! Doug worked for several hours with his team to make sure I was able to apply multiple gift cards my wife and I had received as wedding gifts to our order. He followed up over the phone and via email throughout the day. Truly a great example for how customer service should be handled at every company. Thanks Doug and BBQ guys!"
Doug Was Great
"I ordered a gas burner and two stainless steel door sets with Doug's help. He guided me through the process and gave me much more information about my order, backorder item and delivery than if I had just ordered on-line. My confirmation e-mail came through as we were wrapping up the phone call. Doug was very polite, knowledgeable and professional. A pleasure!"
Tried to sell damaged grill as new
"My grill arrived damaged with dents on the right front door and the left table. The frame also had broken welds on both the left and right pieces. I called BBQGuys customer service and was told this was Weber's problem. Due to there being more than 3 items damaged and over $250 worth of damage, Weber tried to get me to send it back to BBQGuys. I pleaded that I didn't want to have to pack that up and go through the hassle of shipping so they made an exception and are shipping me the parts. The problem now is that I have to wait over a month for the frame parts.Upon closer inspection to the box the grill came in, I found packing tape inside the Weber box that was put there to to repair the damage to the box. The only way to put tape at this location in the box is to remove the entire grill and repack it because there is heavy duty thick cardboard that the grill sits on inside the box. This would have been done by either BBQGuys or their shipper, RL carriers. Seeing how the rotisserie and grill cover were stretch wrapped to the top of the grill box, I doubt the shipper removed the grill to repair and hide damage to the box as the rotisserie and grill cover would have been wrapped in BBQguys' warehouse and this was still in place. This tells me that BBQGuys intentionally or incompetently send me a damaged grill and tried to pose it as new.With this lack of integrity, I would not ever purchase from these guys again. I am lucky Weber stepped up and did the right thing or I might have been out even more than having to wait a month to use my grill."
"I wanted to take a moment and express my sincere thanks for the outstanding customer provided by Doug H. Doug truly demonstrates outstanding customer service and has a very caring attitude. I am in sales myself and Doug is a great example of a professional sales person. Doug had taken the time to understand my needs and then offer appropriate solutions in a very timely manner. Again outstanding job by Doug HGary"
Happy with my order
"I found Nita at Shoppers Choice to be very helpful in ordering my outdoor kitchen selections."