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Full Rating Profile
BBQGuys.comCoupons
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 10920 Coursey Boulevard Baton Rouge, LA
    • Contact: customerservice@shopperschoice.com
    • Phone: 877-743-2269
    • Customer Support: 877-743-2269
    • Business Hours: 7am-7pm Mon-Fri, 9am-3pm Saturday (CST)
    • Fax: 225-296-0808

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.50/10 8.50/10
    Chance of future purchase: Rating 9.63/10 9.63/10
    Shipping & packaging: Rating 9.12/10 9.12/10
    Customer service: Rating 9.87/10 9.87/10
    Return/Replacement policy: Rating 9.69/10 9.69/10

23 Customer Reviews

Rating 10/10
5/5
modified review posted

"Had an issue with a damaged product. They took are of it IMMEDIATELY!! I was very happy and I just recently submitted another order. One happy repeat customer!"


Rating 10/10
5/5
modified review posted

"Paige was great, she listened and made my return and purchase easy and quick, its great when you get someone that knows what they are doing, she is great."


Rating 10/10
5/5
modified review posted

"Fantastic, can't say enough Katie was great in helping me get my order in. The grill came to me in great shape and when I came back to place a second order they helped me get the best value for my money. I will most certainly recommend BBQGuys to all my friends and family."


Rating 10/10
5/5
modified review posted

"The experience I had when ordering from the barbecue guy an Evo which is a $3500 round flat grill was an excellent service and experience I've had in a long time. The sales person that I spoke was not only helpful but very concerned about making sure I got what I want to she's an outstanding person and A great salesperson. She's not only a sales person she's a great representative of your company people like this are not easy to fine she Is great and there was a Another company contacting me to buy the evo from them and I decided to go with barbecue guys because of the sales person that I worked with"


Rating 10/10
5/5
modified review posted

"Nita was very helpful on the phone answering my questions. The order process was quick. I'm looking forward to receiving my new grill!"


Rating 10/10
5/5
modified review posted

"Very responsive and friendly service. They go over and above to make sure you have a great experience or to resolve any issues."


Rating 10/10
5/5
modified review posted

"Great customer service! The product was damaged. We sent some pictures back to them. The respond was very quick and they kept intouch with us along the process to make sure that we satisfied. Thank you for all your help Kimberly!"


Rating 10/10
5/5
modified review posted

"I had a very pleasant experience dealing with the BBQGuys. They personally assisted me getting set up with the right components for my new outdoor kitchen. Will shop with them again!"


Rating 10/10
5/5
modified review posted

"Great customer service! Thanks Paige!"


Rating 10/10
5/5
modified review posted

"Just ordered a Primo Ceramic Grill from BBQGuys and the process couldn't have been easier. The rep I spoke with (Paige) was so knowledgeable and helpful. She answered my many questions with ease. Much appreciated her guidance and assistance. "


Rating 10/10
5/5
modified review posted

"I dealt with "Nita" Online Sales and Order Fulfillment Specialist and after a lot of shopping around, Nita gave me the best price and the best customer service PERIOD!
I am very satisfied and will be a customer for life.
Thank you!
SC- NY
"


Rating 10/10
5/5
modified review posted

"Katie,

Thank you so much for your assistance and more importantly than that, your follow through...that was the most impressive part of this customer service experience.

You should let your team know I was very impressed with your service, follow through and the overall experience you provided to me.

Thank you

"


Rating 10/10
5/5
modified review posted

"to early to tell on some of those questions"


Rating 10/10
5/5
modified review posted

"My experience with Paige was A+. She was cordial, pleasant and informative. A great rep!
Thank you.
John
"


Rating 10/10
5/5
modified review posted

"Been working with BBQGuys for about three weeks as I endeavor to build an outdoor kitchen. Everyone in customer service is not only friendly and helpful but knows the smallest details about outdoor kitchens. They're BBQ nerds for sure (and I appreciate it!). I ordered the Lion Premium 32-inch and can't wait to fire it up! Shane, my rep, was beyond helpful and even saved me money on top of the discounts already offered. Great experience overall."


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