5/5

posted May-23-2012

"I happened on this web site today after having a hard drive problem fixed at Aztec Computer in Springfield, MO. I got a new 500GB external hard drive at Staples on a deep discount. After the discount it cost me $20.00. I could not pass it up. It was formatted for a Mac computer and would not work on my Win XP PC. Staples wanted $60.00 to reformat the drive. The hard drive maker's web site advised how to reformat the drive for a Win PC. The HD would not respond to my PC so I took it to Aztec. I have been dealing with Aztec for over 10 years and have never had any problem with their service or parts. I started building computers when there was no internet and we were dealing with DOS 3.1 and Win 3.0. I have always been on the leading edge of the new things coming out. I got a program that everyone said that would not sell that was Microsoft Word 1.0 and I have never looked back. Anyway at my age I do not build anymore so I left the hard drive at Aztec for 2 hours. They reformatted the HD so it would work with my Win system. The charge was zero. They have done things like this over the years for me that is why I keep coming back to have my computers built and serviced by them. On reading the reviews posted I wanted to write to say that is not the people at Aztec that I have been dealing with for the last 10 years. My computers have 45 years of family history on them and I trust Aztec with that data any day and time of the week.
Respectfully.
Terry Franklin"

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1/5

posted May-21-2012

"Order placed for a part showing two in stock on 04/30/2012. Received an immediate order confirmation/invoice e-mail, thought all was well. The information provided on the order (Customer ID & Order #) never worked on the online Order Status tool, so I had to continually call. I made three different calls over the course of 2 weeks requesting order status/shipping information, was told repeatedly that they were awaiting stock to fulfill my order (regardless of the fact that it still showed available on the website and there was no indication that the order would take longer than normal to fill).

Fast forward to exactly three weeks after the date of the order, I called Aztek Computers at 469-574-0240 and was informed that an e-mail was sent on 05/04/2012 stating that they were not going to be able to fill the order. I obviously never received that e-mail, and it was not mentioned during the previous times I called. The notes the previous CSRs referred to were magically deleted, and they showed "no contact" with me even though I always provided the order number while calling.

Do not order from this company, their website does not know how to accurately track inventory, their CSRs are useless, and the actual customer service skills are severely lacking. Horrible."

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5/5

posted Apr-26-2012

"good job"

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1/5

posted Apr-16-2012

"Never again...Placed order on 13 Feb 2012,received email saying it will take 10-12 days. Another email followed, surprise, surprise - OUT OF STOCK. Finally another email saying sent and Tracking Info will follow. Of course, this never happened. After email requests for this info, and finally phone calls (from Australia), on 22nd Feb, was told that order was processed (again!!).Will get Tracking Info in 24/478 hrs - Never happened. Only after threatening to lodge a complaint with authorities, did I receive an email on 30th March saying that the item had been sent (again!!!) AND with tracking info. I count myself lucky after reading some other reviews, that the item actually arrived on 16th April - some 9 weeks after order was placed. NEVER AGAIN...."

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5/5

posted Mar-23-2012

"It was pretty easy going until I went to the checkout page. I had to re-enter the discounts and info a couple of times because it was so sensitive that if I barely hit a wrong key I had to start all over.
Aside from that I appreciated the price and availability of the item I absolutely needed, and will definitely come back to browse for more stuff when I get mo-money!
The page/store is simple to navigate and is easy to look things up.
Thanks again "

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5/5

posted Mar-20-2012

"very fair price compared to other merchants - hope the product lives up to specs listed on web-site"

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5/5

posted Mar-19-2012

"Wow instant shipping my orders are going from here now"

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1/5

posted Feb-27-2012

"*** Beware of Aztek *** Just went through an unresolved BBB arbitrated dispute with Aztek. They indicated having stock on a part which I ordered and paid for including shipping. When the shipment arrived, I found that I received the wrong (used) part from a third party eBay vendor. Aztek went out and ordered a used part of off eBay and had it delivered to me as if they sent it, They didn't know enough about the part to even order the correct one. They agreed to refund my out-of-pocket costs for their mistakes, but failed to live up to their promise."

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1/5

posted Feb-22-2012

"My experience is the same. They claim to have something in stock but send a note the item is out of stock. Tried cancelling and re-ordering - got the same routine."

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1/5

posted Feb-21-2012

"Without doubt THE WORST company I have ever dealt with. This issue is still not resolved. I still do not have the item that I ordered 2.5 months ago. Details are below.

All of my contact with this company has been through a Sales Executive called Anju Gopi and in the latter stages the manager, Zahid.

12/15/11
I ordered a remote control from Aztek Computers (online). I have my order confirmation that states that shipping will take 5-7 days.

1/5/12
Received an email from Aztek Computers, telling me that my item was out of stock and asking me to be patient.

1/6/12
I received the same "out of stock" email again.

1/10/12
I received an email telling me that my item was on "credit hold" because there was an issue with my credit card. I called the company to give my credit card details again. After doing this I was told that everything had gone through and my item could be shipped.

1/11/12
I received an emailing confirming what I was told on the phone the previous day

1/18/12
Received another email telling me that the item was out of stock and asking me to be patient. I called the company to find out what was going on. Ms. Gopi told me that she would check with the Sales Team and get back to me.

1/23/12
Received an email telling me that they were checking on my order and would get back to me.

1/30/12
Received an email saying that my item was "awaiting tracking information". A few minutes after this, I received another email telling me to disregard the previous email as it was intended for a different customer, but that my order was also "awaiting tracking information". I then emailed the company again to find out what was happening with my order. In the emailed response, I was told that my credit card had gone through successfully, my order had been processed and that I would be emailed tracking information by midnight that night. I did not receive that tracking information.

1/31/12
I emailed again, asking about my item and outlining the inconvenience that this was causing me. Later that day I received an email that simply said "Current Order Status: Shipped". Another email followed, with an apology for the inconvenience caused. It also stated that my item was shipped but they could not provide tracking information, since it was shipped first class. The email said that my item would arrive "next week". It did not arrive.

2/10/12
I emailed the company telling them that I would contact the Better Business Bureau if I did not receive a satisfactory response from them by the end of the day on 2/13/12

2/13/12
I emailed them again, reminding them that I was going to contact the BBB if I did not hear from them by the end of the day. They did not respond, so I called them and insisted on the speaking with the manager. I was told that the manager would call me back. A few minutes later the manager, Zahid, called me. He apologized for the problems I had experienced and told me that my item would definitely arrive by Wednesday (2/15/12)

2/16/12
As the item did not arrive as promised, I called Zahid. He said he would have to call me back in 20 minutes, after he had looked at the details of my order. He did not call back, so after 30 mins, I called him again. He offered to ship another item to me as the first one must have got lost in the mail. I told him that he must send me tracking information this time and that he should refund my shipping costs. He agreed to both of these requests and promised to ship the item the following day. I also asked him to check my shipping address to confirm that he had the right one.

2/21/12
I am still waiting for the tracking information."

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