Computer Hardware & Software
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"Complete lack of customer service.I ordered a laptop last Friday. Today is Tuesday and it still had not even been charged to my card. I called one number multiple times and was disconnected. Called the second number and got ahold of somebody. He tells me they 'cannot verify my billing address'.I ask him what is the problem, he cannot explain it. I confirm that they have the correct address. It's a normal VISA card, issued by my bank for my checking account. He asks for the telephone number on the back. Says he will call to verify it--whatever that is supposed to accomplish. Calls me back saying they won't give out customer information--DUH. What kind of company calls my local bank and asks the teller answering the phone for personal information? Years of ordering from the likes of Newegg, Amazon, eBay, as well as smaller companies and this has never come up.I ask what I'm supposed to do. He acts like I'm asking in moonspeak. I say fine, cancel the order and I will take my money elsewhere.Now I'm left more than a little concerned that they undoubtedly retain my personal information in their database, and I could not trust them less. Seems highly suspect."
"I was going to write a really negative review about axiontech, but after calling the person that works there and sorting things outI realized that the axiontech lacks communication and organization.1. Axiontech has two numbers on their website. If you call one number, you will not get a response.2. Emails through axiontech.com are not read3. A shipped item, will still show as "Packed" in the item tracking on the siteHowever, orders are shipped the same day they are received which is good. If axiontech ever decided to get organized, they could become a good site for tech gear. Until then, axiontech is not as good as its sister Directron and not nearly as good as newegg.com."
"This is the second computer I have purchased. I was so happy with the first, I went back and got another or the same style. I paid with PayPal this time, and I ordered the computer on a Friday and did not get any feedback from AxionTech.com until Tuesday. The phone numbers are a joke and the email, well lets just say I am still waiting for a response other than a computer generated one. The other time I had used my credit card and the next morning I was notified the computer had been shipped. It was difficult to know what to do since I was unable to reach anyone. Otherwise, the product was great, so much so that I ordered another one. Just wish there was some sort of Customer Service available. "
"In spite of all these stellar reviews I had a costly bad experience with Axiontech. They sent me defective DDR memory modules so I got an RMA# and I returned them by USPS from at local supermarket annex mail station (bad idea! A real Post Office Fedex and UPS will provide detailed receipt to verify returns). After weeks of waiting and several calls to CS Axiontech claimed they never received them. Funny that I've never had anything else get lost in the mail as far back as I can remember. So I'm out $160 bucks +S&H and their CS rep told me (in spite of my history of purchases with Axiontech) that I was OUT OF LUCK. "
"Very professional business. Super fast shipping and excellent comunication.THANK YOU"
"There is not an Invoice Number displayed. There is an Order Number, which I entered.I bought two PCI Ethernet cards from this company.Describe me as a technically advanced home user. I was very happy with the price and service.I am an internet customer."
"Web Site is good, prices are fair and shipping is great - but communication was non-existent. I received no order or delivery confirmation. Not even a thank you."
"Shipped same day, very fast no hassle, got tracking number right away, product was as expected and at my door just 2 days later."
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