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"Complete lack of customer service.I ordered a laptop last Friday. Today is Tuesday and it still had not even been charged to my card. I called one number multiple times and was disconnected. Called the second number and got ahold of somebody. He tells me they 'cannot verify my billing address'.I ask him what is the problem, he cannot explain it. I confirm that they have the correct address. It's a normal VISA card, issued by my bank for my checking account. He asks for the telephone number on the back. Says he will call to verify it--whatever that is supposed to accomplish. Calls me back saying they won't give out customer information--DUH. What kind of company calls my local bank and asks the teller answering the phone for personal information? Years of ordering from the likes of Newegg, Amazon, eBay, as well as smaller companies and this has never come up.I ask what I'm supposed to do. He acts like I'm asking in moonspeak. I say fine, cancel the order and I will take my money elsewhere.Now I'm left more than a little concerned that they undoubtedly retain my personal information in their database, and I could not trust them less. Seems highly suspect."
"I was going to write a really negative review about axiontech, but after calling the person that works there and sorting things outI realized that the axiontech lacks communication and organization.1. Axiontech has two numbers on their website. If you call one number, you will not get a response.2. Emails through axiontech.com are not read3. A shipped item, will still show as "Packed" in the item tracking on the siteHowever, orders are shipped the same day they are received which is good. If axiontech ever decided to get organized, they could become a good site for tech gear. Until then, axiontech is not as good as its sister Directron and not nearly as good as newegg.com."
"This is the second computer I have purchased. I was so happy with the first, I went back and got another or the same style. I paid with PayPal this time, and I ordered the computer on a Friday and did not get any feedback from AxionTech.com until Tuesday. The phone numbers are a joke and the email, well lets just say I am still waiting for a response other than a computer generated one. The other time I had used my credit card and the next morning I was notified the computer had been shipped. It was difficult to know what to do since I was unable to reach anyone. Otherwise, the product was great, so much so that I ordered another one. Just wish there was some sort of Customer Service available. "
"In spite of all these stellar reviews I had a costly bad experience with Axiontech. They sent me defective DDR memory modules so I got an RMA# and I returned them by USPS from at local supermarket annex mail station (bad idea! A real Post Office Fedex and UPS will provide detailed receipt to verify returns). After weeks of waiting and several calls to CS Axiontech claimed they never received them. Funny that I've never had anything else get lost in the mail as far back as I can remember. So I'm out $160 bucks +S&H and their CS rep told me (in spite of my history of purchases with Axiontech) that I was OUT OF LUCK. "
"I received first quality products at an excellent price, reasonable shipping charges, will be happy to shop here again."
"Great Company fast service will buy again.Keep up the good work guys."
"I've made several orders from Axion Tech. They've been a stellar retailer. Good products, good prices, fast shipping. I don't really dig their website, but it's functional enough to get around. "
"Excellent service and price! Best prices I could find on the web for the two Antec Skeleton cases I needed and I got them in hurry. I'll definitely be back. Highly recommended."
"ordered the pc p+c 750watt refurb....shipped fast and worked fine..."
"I placed an order for 2 CD\DVD drives the order was filled and shipped very quickly and arrived also very fast in quality shipping packaging, in good order and was just as ordered. I am going to be a customer and also tell all to use this site to get products that are of good pricing and on time. Thanks for doing such a good job. Keep it up,"
"I ordered a motherboard, processor and memory as a combo deal. The price was good, the quality was as expected and it arrived in a timely manner. I wouldn't hesitate to deal with them again."
"Although I hadn't heard of the company, I decided to go ahead and try ordering a logitech headset from them. I was very happy with my order. It arrived on time as a gift for Christmas and I ordered it the week of Christmas. It was in perfect, new condition and the customer service at Axiontech was very nice and helpful. I would order here again and advise others considering ordering from there to do so."
"Although skeptical about the quality of the product when ordering due to the low price, I was very satisfied with the SATA cable that I received as it was of very high quality. "
"Well, the customer service representative that told me my stuff was out of stock was extremely nice and helpful. They helped me get the cheapest price for my RAM and Case, so they didn't gip me out of my money.These people are friendly, responsive, and treat their customers as people, not order#5099128938293432834."
"I was pleased to find AxionTech still in business and with competetive pricing for the graphics card I wanted. I have bought components in the past, as far back as eight years ago. I will again. Very pleased with service."
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