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Worst bra I have EVER owned.!!!
"A friend recommend this store for a bra. I went into the store where my aunt and I were greeted and sized(Very incorrectly). Once we got the size right we both quickly tried on and bought to bras each because there was a buy one get one sale so why not huh lol well, turns out the "sale" didnt include the ones we picked even though it was clearly marked. Once we have bought the items and get maybe a week of wear out of them the straps begin to stretch or something because no f**king matter what you do the starps literally never stay on your shoulders!!! I have never been so annoyed that I could take off my bra in public just to get the worthless thing off!!!! AND OF COURSE you can NOT return them to save your damn life!! I hate this store, how they're still open is a mystery to me!!! "
Bait and Switch
"I went in to the store and founds lots of things I loved. Staff was friendly and helpful, talked up the merchandise and showed a bunch of pieces they own and even helped my husband feel welcome when he came in with me. I let them talk me into a store card because I had a sizable purchase and the benefits were worth it. More than half the things I bought did not live out the year. The shoes started falling apart after a couple of uses, clothes stretched out and/or pilled like crazy. I bought this beautiful ombré skirt that was perfect for summer events and only got to wear it once . I washed it according to the directions, cold/delicate, and the blue dye bled all over the white. I tried to bring it back a week or 2 after purchase and was told by numerous people that it wasn't returnable as is. Spent an hour on the phone with customer service to be told the same thing. I tool it to a dry cleaner to see if it was salvageable and was told it would be like "shoveling sand against the tide" as it was clearly a defect in the dyeing process. Needless to say that card was canceled and I will never shop there again. Definitely a disparity between cost and quality."
Return Policy is Deceptive/Dishonest
"I ordered several items of clothing on Avenue.com. I ended up returning some of the items for various reasons. One of the items I returned was not accepted for return and I received a phone call indicating that I could pay $8.95 ("plus tax") to have the item sent back or I could choose to "have it donated". I asked the Representative to what organization the item would be donated and she could not tell me. I also asked what the "plus tax" was for (what was the basis for additional taxes) and she couldn't explain that either. This company is engaging in very questionable and dishonest practices regarding their return policies and I will never do business with them again. They treat their customers as if they don't need them, so I will take my business to companies who value their customers."
Awful, awful, awful
"I went to my local store in williamsville, NY and had the WORST experience ever. I bought my friend a shirt and pants for her birthday that she had wanted. Unfortunately, they didn't fit her, so I tried to return or exchange them. The lady at the counter was rude right from the start. She ripped the bag out of my hand and dumped the clothes on the counter. She unfolded them and looked at the receipt. She kept looking at me and at the clothes. There was a piece of hair on the pants and she said, "if this is the condition you keep your clothes, it's a good thing I don't have to wear them". I was shocked by what she said. She told me because of the condition of the pants(with 1 piece of hair, that I pulled off), she was unable to return them. She rolled up the clothes and put them in the bag. I looked at her and said, "these clothes are trash anyways and I'll be burning them". She then said, "our clothes have more class than you'll ever have". As I walked out, I said loud enough for the whole store to hear me, "this store is nothing but a joke". As I walked out the door, another customer was entering and I told her about my experience. Needless to say, she turned around and walked away. I will never return to that store again. Rudest employees I've ever come in contact with. I wouldn't recommend anyone going there. "
Horrid Customer Service
"I have been shopping at Avenue for a couple of years now. Most of my purchases are done online and I have them shipped to the store. I place orders every month and have spent thousands. In my opinion, the quality is pretty good. They also typically have good sales going on. Two weeks ago, I placed an order for a couple of tops. Sizing can definitely be hit or miss. Concerning this particular order, one top fit and the other was very tight (they were the same size so definitely proof of the hit or miss). The tight shirt was a black 3/4 lace up tee. I had the shipping receipt and original tag but the tag had been removed from the top because I have a bad habit of assuming something is going to fit. Now, in the past, this has not been an issue. The staff at my local store was always really sweet and understanding. They knew me by name and even stopped asking for ID when I would pick up orders. However, they had a change of staff some time last year and the new women are always abrupt and never make an effort to remember me. They take a really long time to check out customers and pull orders. They constantly claim my shipment isn't there when it is. And they just act rude and like everything is an inconvenience. I always get the feeling they don't like me because I place so many online orders and they don't like dealing with it. I went to return the top yesterday and at first, the woman rolls her eyes at me and says she can't return it because the tag is disconnected. She keeps unfolding the top, holding it up to look at it, and folding it back up on the counter...acting annoyed and saying she is sorry but can only let me exchange. I explain that I purchased it on my Avenue card and ask if it can please be credited on there because I don't have time to look around. She keeps saying no, sighing impatiently at me, and rolling her eyes. Then she has her manager look at it and she says it was a final sale so I can't return it at all. It wasn't by the way and I try to reiterate this. The first woman then says again that she will let me exchange only. I then ask for a merchandise credit so I can look for something at a later date. I get the same huffing and puffing and she says, with hesitation, she doesn't think she can do that. Then she points out some discoloration and asks what it is. I said it wasn't there before and it looks like dust (I'm guessing from the messy counter she has been dragging it back and forth across). She tries to wipe it with her fingers and then says she can't accept it at all because she would have to damage it out! Over dust from their own counter?! I'm furious at this point. In front of the whole store, she implies that I am trying to return the top after wearing it. Of course, this is absolutely not true. Out of all that I have spent, I've only returned a few things and it was always because of a bad fit and the items were never worn. I was so offended and appalled, I stormed out of the store. I did call the customer service line to complain but I'm still waiting to hear back from their corporate office. My guess is that they won't care one bit."
What A Experience
"I should have left when I entered the Rivergate Store and asked to use the restroom and they said they didn't have one. A display of jewelry was in the wrong place and the manager said someone put it in the wrong place and wouldn't honor the sale price. The two employees that were working on yesterday, I would recommend receive additional training in working with the public. Thankfully, there are other options to shop. "
Horrible return and customer service! HORRIBLE! Gave one star because you can't give none.
" I ordered 2 pair of identical shorts, but in 2 different sizes, because I wasn't sure which would fit, to be delivered to the store. When I picked them up and stated my plan to try them on there and return the ones I didn't want you'd have though I threatened to blow the place up. I was told by the salesgirl (who I think is the manager) that I could return them by shipping them free of charge. So I took them home. The first pair fit so I didn't even open the package of the other ones. When I looked online for return instructions, it said there was an 8.95 return fee. So I went back to the store to return the shorts and once again, by a different salesgirl, was told I could return them free. So, after being told this twice, I believed it. Stupid, stupid me. I get an email a couple days ago showing my return, minus the 8.95. I was livid. I tried to click on the customer service line to complain but it wouldn't take my info. I tried 4 different times on 2 different devices. I finally called. I explained everything and was told they'd have to look into it and decide if I could be refunded the money. SERIOUSLY? This agent is supposed to call me when they decide if I can get my money back. I'm not holding my breath. THEN, today I get an email that my order is ready to be picked up. So somehow the customer service person. Screwed up and they sent the order again! And charged my credit card again!!! Now, if I dont't pick them up and they are returned will I be charged 8.95 again? And X 2??? It shouldn't be so hard to buy and return a friggin pair of shorts. "
Terrible Return Policy
"Buy carefully! If you do have to return, make sure you do it within their 60 day policy. I waited to0 long to return several items from an order. However, given that the clothes were never worn, still had tags attached and were in the original plastic bags, I returned anyway expecting store credit. Every other retailer gives credit in these situations. Not Avenue! Not only did they refuse to give credit, they made me pay to return my items to my self. I spoke with multiple customer service agents who all promised to help and I never heard back from a single person. After 4 weeks of arguing, I agreed to pay the return shipping just to end the nightmare. Then they told me they couldn't ship my items back because my credit card was denied. I was so angry I told them to donate the items to charity. I immediately called my bank and my card was fine. They told me that Avenue never tried to run my credit card. I have no idea what they were doing, but I will never shop there again. "
60 day return policy with a receipt is a RIP off
"I had a funeral Feb 28 and spent $500 on clothing that day. I am disabled and couldn't get there within 60 days happens to be 3 days late and they want to give me store credit for half of what I paid for it. Not even a store credit for the amount the receipt clearly states I paid. Worst company policy ever. Lost this customer. Manager didn't care it was 63 days since purchased. Left message with Paula Sawyer supposedly corporate offices."
Stinky jeans returned for no refund
"I bought black jeans in two sizes since I was buying online. The jeans arrived quickly but smelled like burned rubber. I washed the pair that fit best, thinking the smell would dissipate. The jeans faded about three shades and still smelled awful. I left the laundered jeans hanging where I could let in fresh air for over a week but it was no use. I returned both pairs of jeans. Avenue charged shipping both ways and gave me a partial refund on the unwashed jeans. They told me the washed jeans were damaged and they would donate them to charity!First and last purchase from this retail ripoff!"
HORRIBLE EXPERIENCE--A SCAM!
"Their return policy is such a scam! I bought shoes thinking they were returnable, because it says clearance items (16.99 and under) are not returnable. I thought I was good with my shoes being way more than $16.99. But, then there's some 88 cents rule that also means not returnable, which I didn't know about as I was ordering my shoes! SO, the shoes I bought were too large and I had to return them. Then, the return is rejected because of this lame 88 cents rule! THEN, they tell me the shoes are OUTLET shoes. When I bought them, it didn't say outlet, clearance, or there's an 88 cents rule. A TOTAL SCAM! DON'T buy from these guys ever. They'll find a way to reject your return. AWFUL PEOPLE. "
Misrepresentation - THINK TWICE BEFORE SHOPPING HERE
"Does not even deserve a one star. I shop almost exclusively on line and this business, is you want to call it that is by far the most sub standard of any I have ever dealt with. It is clear they deliberately do not make the return policy for sale/clearance items clear and they are REDICULOUS! Items ending in .98, .99 and under 9.99 GIVE ME A BREAK!"
Wish there were 0 stars to give
"This company used to be wonderful! I have been shopping with them for 20+ years, loved their shoes and lingerie. $1000s spent, a closet with 50+ shoes because I love them so much. The past few years have really gone downhill, but lately the customer service has far surpassed the merchandise in disappointment. In the past, when there was a problem (EVEN IF THE ITEM HAD BEEN WORN!) customer service took care of things. About 10 years ago I had a bra from Avenue that had little metal decorations, which after being washed a few times, started rusting! Customer service asked for a photo, and sent me new bras of a different type. Six months ago I bought a few bras. In my "rotation" that means they have been worn maybe 10 times each. Now the underwires are poking through, in two different places on each. I know underwires break sometimes and poke through, but never after 10 wearings and handwashing. Upon closer look, I can see that the ends of the underwire are NOT blunt and/or coated, but are sharp wire on the end, like a knife. SO bad it caused a cut on my skin in one case. Of course, I contacted customer service, and received a canned response, "We accept returns within 60 days and in unworn condition." Of course it's been worn. After back and forth a number of times, nothing but the same stupid response. I have contacted CPSC now. Then a few weeks ago I returned some jeans to the store, purchased online. The lady, a snooty manager, said "these have been worn" because I had taken the tags off with the intention of wearing them! Yes, for about 1/2 hour while I was getting ready, upon which time I decided the rise was so long I couldn't stand the fit dragging in the crotch! She said I can't wear them and return them, to which I replied, if I can't wear them, how can I know if they FIT???? It's not like I wore them out to dinner! She then said she'd "make an exception, but not in the future". No problem, I won't be back, ever. Customer service used to come first at this store, now they act like we are doing them a favor. Back to Lane Bryant for me!"
Bad customer service
"I tried to return an item I bought online for exchange. After 3 week of not hearing anything from them, I finally heard back from them with a phone call. They said my item was rejected for a refund or exchange because of pet hair. I don't even own a pet. Tags were still on the item. Numerous calls and asking to speak to a manager or supervisor, when I was told there was no manager, have yielded no results. I was told I could pay for return shipping to me or they will donate the item to charity, Horrible customer service. I will never buy from them again."
Terrible! Do not buy from Avenue!
"Horrible company! I bought $171 worth of shoes and they were all too big. I returned them all and they charged me $87 in shipping and therefore I only received 1/2 of my money back. Ridiculous total rip off "