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autotoys.com/

Automotive

Rating 9.08/10 101 reviews
(614 lifetime reviews)

9.08/100 (6-month rating)
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All Customer Reviews (614)

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computiv
Rating 2/10 1/5
modified review posted May-04-2010

"A terrible company with a buried product return policy. They shipped a double shipment top me in Hawaii, so a partial product return was to expensive. Their product description was obviously not clear. Then, I found that the speakers for my car were the wrong size. So, I wanted an exchange. They will not exchange or take any returns although by Interstate Commerce (Internet) Laws they are bound by law to do so within 30 days. I am filing a complaint against them as they are mis-stating thieves. You can't even find their address directly on their web site. This is the second time in my internet use history that such a company burned me. The first was in 1996. So, this company is still operating like they are in 1996 and not up to current internet laws."

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modified review posted May-05-2010

autotoys, Autotoys rep has responded

“The first sentence of this review is already a lie and this review is trying to mislead you.

Our policy for returns is not buried. It is clearly displayed (in multiple places)

1. At the point of registration (to place an order) above the submit button, labeled YOU AGREE TO OUR TERMS AND CONDITIONS, ALL SALES ARE FINAL

again

2. At the LAST checkout point. Above the CONFIRM AND SUBMIT ORDER. Again, ALL SALES ARE FINAL.

During these 2 steps, there is a link which reads, by placing an order -you agree to our terms and conditions which links to our terms and conditions. WITHIN the terms and conditions page, it is clearly written between two highlighted lines, all sales are final (well displayed).

NOT BURIED.

It is clearly visible.

*** Why do we have this policy?

1. It keeps our prices as low as possible

2. It lets us sell NEW PRODUCTS, UNOPENED products to you. Not goods people return (other retailers ship you these same returned goods)

- or - opened products MISSING PARTS that customers CLAIM they never opened. This is for your protection. What looks new never is, once is is touched, it is opened. Do you want something someone returned and CLAIMED was never opened or swapped out with defective parts? This is YOUR HARD EARNED MONEY.

3. It allow us to keep out the people looking to trial products, which raises prices for everyone.

** IF A PRODUCT IS DEFECTIVE, does it mean you cannot return it? * NO * If a product is defective, we will HAPPILY AT NO COST TO YOU REPLACE IT WITH THE SAME PRODUCT if it comes with a warranty. So this policy does not apply to defectives.

*** CUSTOMER ERROR, actions could have been taken before sale ***

a. Did the customer order the wrong product for his car? Yes

b. Did he contact us prior to sale before ordering? * NO *. We have multiple tech sources, we pay for database INFORMATION on sizing, product application and we are REAL INSTALLERS working with REAL CARS. We * KNOW * our products.

- Our average response time for our email ticket system is 7 minutes. (www.autotoys.INFO)

We would have been HAPPY to help the customer select the correct product.

c. We sell over 14,000 products.

There are applications for each and every product we sell. We do not sell UNIVERSAL TYPE PRODUCTS. Every car on the market today is different. Each level in a model range is different. If there are any questions, please ask us before purchase.

*** Did the customer receive our terms and conditions before purchase? ***

Yes, as stated, it was posted several times, during the checkout process -in very visible places above the submit button- and the customer agreed to our terms and conditions by clicking the link ( TWICE ). The customer is BOUND to our terms which he agreed to and was well displayed before the sale.

*** How fast did we respond to the customer once he contacted us via email **

IMMEDIATELY.

** YEARS ONLINE

Yes, we have been online since 1994, 16+ Years online. Before AOL had Internet. Our well displayed policy has been the same in all of the 16 PLUS years we have been online.

We look forward to 2011 which will mark our 17th year online.

We here at AUTOTOYS.COM will continue to carry all the hard to find parts, the widest selection of car electronics and accessories, be the first to carry the newest innovate products that cater to smart customers at the best possible prices (SELLING NEW FACTORY SEALED UNOPENED PRODUCTS)”

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RobPu
Rating 2/10 1/5
modified review posted Jun-28-2007

"Never returned any of my emails. Found four numbers online all were disconnected. The phone number listed with PAYPAL is a machine that will not let you leave a message. I paid $1150.00 for a Valor NVG670-WT head unit. Never recieved the unit had to put in a fraud claim with bank to get my money back. Would not do business with dont be fooled by great looking web site and great prices."

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glittersnake
Rating 2/10 1/5
modified review posted Jun-12-2006

"I will never buy from them again. They did not respond to my request to cancel my order, then refused to accept return of UNOPENED product. They ignored my request to cancle for several days. When my product arrived, I requested return authorization and received my "NO" within minutes of submitting my request.
Boo."

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beanman
Rating 2/10 1/5
modified review posted May-01-2006

"Please, take it from me and buy your products elsewhere if you want them within 20 days of order placement. I placed an order on the morning of April 25 and it is still in "processing" as of May 1. Email sent to them unanswered, no phone number to call. Heck, I may have just been ripped off. Their lack of service is not because their prices are better, I subsequently found the same products at lower prices. Again, if you need your order in a timely fashion, look elsewhere. I purchased an amp and subs from 2 other places and they were shipped out within 48 hours. "

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suzitillman
Rating 10/10 5/5
modified review posted Sep-04-2008

"Autotoys should be commended. Customer service still means something to them. I have shopped around and their prices can't be beaten. They even offer coupons on top of the great savings they already offer. My orders are always processed and shipped promptly. Most recently, their customer service department was helpful in assisting me with getting an item returned, which they said the'd replace. I'll continue to do business with them in the future. "

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Randy223
Rating 2/10 1/5
modified review posted Jun-11-2010

"This is a warning to all considering transacting online purchases through Autotoys. Their web site popped up after I Googled Plexus Plastic Protectant, a product I was looking to purchase. (I have several motorcycles and cars, so I typically purchase this product by the 12-can case.)

I usually make online purchases only from trusted vendors. But in this case, I noted Autotoy’s “low price” claim so made my purchase to save a few bucks ($14.95 per can compared to $15.99 per can at Amazon). Note: They describe themselves as a “very high discount merchant” which in my experience was a lie.

In retrospect, I should have followed the old rule of “buyer beware” as I learned this product is sold in both 7-ounce and 13-ounce containers. A price of $14.95 would indeed be a low price for the 13-ounce can but a very high price for the 7-ounce. Bottom line, when the product was delivered, I learned I had purchased 12-cans of very expensive 7-ounce containers of Plexus (total purchase price of $174.90).

Hardly what should be expected from someone making a “very high discount” claim. Kind of like Wal-Mart “always low prices” claim being changed to “always low prices except when they’re really high prices.” Clearly, you can’t trust anything printed on Autotoys web site.

To be fair, the fine print of their product description did point out the container size. Still, their promise of a “low price” and self description as a “very high discount merchant” caused me to let my guard down and make a purchase.

My real problem with Autotoys was the follow-up experience. Assuming I’d purchased from a reputable retailer, I went to their web site to locate their customer service telephone number and obtain a return authorization. I expected this was a sleazy outfit when I discovered no telephone number was listed. A white page search for Autotoys or Sound Conceptions in Fort Lee NJ also proved fruitless. A thorough review of Autotoy's fine print made clear the following:

1) Copious terms and conditions
2) If you wish to communicate with them, email is the only option.
3) A declaration that “all sales are final”
4) In “very rare circumstances” returns are allowed but with outrageous restocking fees
5) Numerous fine print details that basically say if anything goes wrong they aren’t responsible.

In other words, they are not a customer friendly outfit. If you are comfortable with dealing with such people, buy all means make a purchase. But if you are accustomed to dealing with reputable and upfront retailers, DO NOT PURCHASE PRODUCT FROM AUTOTOYS.

Again, the rule of buyer beware applies with this outfit. Over the past decade, I’ve made hundreds of online purchase and I’ve never before experienced such a difficult retailer. I tried their email route of “customer service” and it was a very unpleasant experience. You almost feel like you need to take a shower after dealing with these folks.

From what I’ve seen on the resellerratings.com web site, it is likely someone from Autotoys will post a retort to this post. Regardless of any possible follow-up explanation or claim, they are not an upfront customer friendly operation. Again, buyer beware!"

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modified review posted Jun-11-2010

autotoys, Autotoys rep has responded

“Lets skip the paragraphs of text and break this down to the FACTS:

Customers claims we were NOT UPFRONT.

Facts:

1. We were UPFRONT with the SIZE of the product.

As a matter of FACT, the size of the product, 7 oz can is posted in the FIRST LINE of the description of the product. POSTED AS *** 7 OZ can*** , please note; THE CUSTOMER **ADMITS** to this **FACT** it was WITHIN THE PRODUCT DESCRIPTION WHEN HE BOUGHT IT. It was not some information hidden somewhere in small print, somewhere low low in the description. It was in the FIRST LINE OF TEXT and the *CUSTOMER KNOWS THIS*

2. The product was CLEARLY posted with ACTUAL product. a PICTURE of a 7 oz can.

3. We were upfront with the order. He was shipped EXACTLY what he ordered, several cans in the EXACT amount in 7 oz cans.

4. We are UPFRONT with out terms. Our terms are POSTED ON EVERY PAGE of our storefront. It is posted and LINKED to when you REGISTER and again ON THE LAST PAGE OF CHECKOUT. Very UPFRONT. Linked and posted to the customer.
Not hidden, in PLAIN view and highlighted.

5. If you do a google PRODUCT search on a 7 oz product plexus, the AVERAGE SELLING PRICE is around $12.00 - NOT FAR OFF FROM OUR PRICE!

FACT!! JC WHITNEY a BIGGER ORGANIZATION sells it for MORE than we sell it, a 7 OZ can JUST LIKE WE WERE UPFRONT with OUR product, 7 oz can,

JC WHITNEY SELLS FOR $14.99 - We sell it CHEAPER.
We are CHEAPER. JCWHITNEY a more established organization, MORE EXPENSIVE for the SAME 7oz can!

6. Our terms are ALL SALES ARE FINAL. This allows us to KEEP OUR PRICES LOW. * Other Customers * will not be penalized for other people's mistakes. These terms (posted at registration and at checkout, and on the invoice)

7. We were willing to waive the terms all sales are final and offer a return, WITH RESTOCKING FEE (which was denied by the customer)

- Should we offer a no restocking fee process? No.
A: No, we do not believe so. This raises prices for OTHER customers because of OTHER peoples indecisions and mistakes and we will NOT penalize innocent customers in that way. It will also make it like the wild west without rules, people will just make orders with NO REGARD or REMORSE because there are no penalties involved. Rules are there for a reason.

We did NOTHING wrong with this order. We were UPFRONT with it. We POSTED it as a 7oz bottle and described it as such. It was PICTURED as a 7 oz bottle. We have OTHER merchants in google products selling close to our price OR MORE than our price.

- No PHONE #. That is correct. But the customer's EMAIL was answered WITHIN MINUTES. This is how we handled everything because we TICKET it and we are able to track each and every step. SUPER SUPER SUPER QUICK REPLY. No delay in communication.

And these are the facts.


”

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hazey999
Rating 2/10 1/5
modified review posted Jun-12-2002

"BE VERY careful before ordering from this company. It is stated someplace on their website, but it is not obvious that ALL SALES ARE FINAL.
After placing an order, you are given entre to their support site, where the real horror stories reside. I purchased an oem-compatible cd
changer, that did not work, and I am just now in the process of getting the converter replaced. It is difficult to get an RA (RMA) from these
people, and there is a processing fee involved ($4-$15) depending on the total on the original invoice. There are 15 pages of Return Agreement babble.

"

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cpeek
Rating 10/10 5/5
modified review posted Sep-06-2008

"Ordered on a Thursday evening, items shipped on Friday afternoon and received one day earlier than expected.

Good customer service, email communication was prompt and accurate, overall great experience."

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tseward77
Rating 2/10 1/5
modified review posted Apr-06-2011

"I am writing this review because autotoys.com has not resolved their mistake. I purchased a cable from them and paid extra to have shipped UPS 3 Day Select as I will be out of town as of Friday. They shipped me the wrong item, it was not even close to what I ordered. I understand that mistakes happen. I submitted a support ticket with a picture of the cable they sent. All I received was a one line email in return stating that they would ship the correct cable today (this was yesterday). I did not receive an email with an updated tracking and there is no cable here today. I went on their site and the ticket is closed. I attempted to call the company but was referred back to the website and was unable to leave a voicemail due to their box being full. I received an extra piece of paper in the box asking for me to recommend them. I'm sure they do not make a ton of errors based upon the rating on this site but in this issue their customer service stinks. Hopefully this will get someone's attention there.

Response to COmpany:
1. An apology would have been appreciate instead of one sentence responses without any information.
2. How would I know there is an updated tracking number on the website when I received no follow up email? Your lame customer service rep could have included this in maybe a second sentence?
3. Despite being told that the cable would ship yesterday, based upon your tracking number it has not shipped yet.

You fail on this one. You can protest all you want but your customer service stinks."

modified review This review was modified by tseward77 on April 06 2011 03:15:14 PM
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modified review posted Apr-06-2011

autotoys, Autotoys rep has responded

“Although we try to be perfect, in reality, no one really is. And human mistakes will happen.

There was an issue with this order.

Calling: "email", as stated in bold on our invoice is the Primary form of communication with us, we respond QUICKLY and around the clock, and to "every email" . Every single email this customer sent us was responded very quickly to, some within minutes, some as quickly as 60 seconds. It works, because we respond to "every email" and very quickly, almost instantaneously. We answer "all" emails, and unlike other companies, we do so quickly. With smart-phones and internet connectivity being more commonplace, we believe email is the quickest way to communicate, rather than having you be on hold for 20 mins. Would you rather be on hold for 20 mins or more with a company or a company that answers your email within 60 seconds.

When the customer contacted us, and told us a improper cable was shipped, we replaced the order at no cost, with a new package, with the right cable to the customer with no further effort needed from the customer.

This was all done and shipped within 24 hrs of the customer notifying us of a problem.

The customer could have, and can also LOG IN to see all tracking #s, which includes the "new" corrected order tracking # and the original tracking #.”

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DJBOOTYCALL
Rating 4/10 2/5
modified review posted Apr-13-2006

"I wish I would have read the comments prior to ordering. It took them 10 days to "process" my order and the expected delivery status is 2 weeks after the order was placed. I know in this age of technology we expect instant gratification, however, before you dismiss me as an impatient retail nightmare, read on. The two weeks is not what hacked me off (even though all the other parts for my installation are sitting in my garage waiting even though several of the were ordered later). The scary thing is that after 9 days of no confirmation or no package, when I tried to find out what happened I got no where on the website. All the links to contact someone are invalid. The "orders only" phone number has been disconnected and there is no way to contact a real person. The only information I had relative to my purchase I got from PayPal. Incidently, they charged my credit card the day after I placed the order, even though it took them 10 days to "process" it. I thought for sure I had been had. Luckily it wasn't a high dollar purchase. In fact, I was looking for a way to cancel my purchase, (which I never found) when I received the email saying my order had finally been processed. Hope when it gets her it is in good shape."

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