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Store Rating and Reviews Autotoys / Sound Conceptions

Homepage: http://www.autotoys.com/
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 6.88 / 10
Six-Month Reviews: 8
Lifetime Reviews: 72

   


Lifetime Rating: 6.39 / 10
All Stores Avg.: 8.07
7.50 Pricing of Products and Services
6.56 Likelihood of Future Purchases
4.69 Shipping and Packaging
5.42 Customer Service
2.50 Return or Replacement
Show Reviews Read all 72 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
177 MAIN ST  
FORT LEE NJ  
http://www.autotoys.com
customer support email:
www.autotoys.com - See www.autotoys.INFO for conta
phone:

customer support:
www.autotoys.com - See ww
business hours (est):

FAX:


Autotoys / Sound Conceptions Advertisement
 Autotoys / Sound Conceptions Customer Reviews
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Reviews 1 - 15 of 68
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Very Satisfied
Reviewer: schinitz
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6/22/09 9:52 PM
Autotoys had exactly and everything that I needed to make my electronic hookup to my stock truck stereo easy and painless.

Neither Satisfied Nor Dissatisfied
Reviewer: ram8109
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6/20/09 3:34 PM
This was he fist time I had bought any item from autotoys it took awhile to get here and they do take the money first then ship later and I do mean later like two days later the product was ok with the exception that the highs didn't work on the amp and shipping being a bit steep for something under 1.5 lbs I would recommend if you had no hurry for the article your looking for and didn't mind paying a hefty price for shipping or dindnt mind something dindt worked I worked around it . :)

Very Dissatisfied
Reviewer: PIZZADOC
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4/30/09 9:45 PM
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH . ORDER PLACED AT 3PM 4/09. MONEY IMMEDIATELY RELEASED FROM PAYPAL. NO WAY TO FINDOUT ANY THING UNTIL I COMPLAINED VIA EMAIL, SINCE NO WAY TO TALK TO A HUMAN. NOW I FIND OUT THAT IT TOOK 8 DAYS TO SHIP EVEN THOUGH ITEMS MARKED AS IN STOCK. IF YOU ARE CONTEMPLATING BUYING ANY THING FROM THIS STORE, I WOULD ENCOURAGE YOU TO SHOP ELSE WHERE. I HAVE NOTIFIED PAYPAL AND CONSUMERS REPORT ABOUT THE POOR MANAGEMENT AND CUSTOMER SERVICE OF THIS COMPANY .

Very Satisfied
Reviewer: cMitch
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4/2/09 8:58 PM
This order took quite a while to get completed as I had to open up three tickets before all was completed. But as of this writing the product has been received and all is correct on the account. It would be better if a telephone contact could be made but they will respond if you are just patient. I understand that something must be saccrificed to get the good products at such good prices.Costs must be cut somewhere and telephone staff is expensive. Good Job guys. Thanks for being Honest with me.

Very Satisfied
Reviewer: Leo 29
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3/18/09 7:43 PM
Except for the shipping rate being High from UPS, I was extremly happy item # 88002020 Buick Regal Pocket. It was recieved in excellent condition and earlier then what it was scheduled. If there is ever a need for another hard to find part I will definitly come back to Autotoys.

Very Satisfied
Reviewer: marcusbryant111
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2/24/09 4:41 PM
Good company. Very prompt and easy to deal with.

Very Dissatisfied
Reviewer: dapplegate
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2/19/09 10:59 AM
I ordered an HD Radio Kit on 2/11/09 I checked the status of the order on 2/16/09 and found out it had not shipped yet. I emailed them on 2/16/09 to find out whay it had not shipped. On 2/17/09 they responded that thye did not have the item and i could contiue with the order or cancel it. I responded immeditaly to cancel the order. Autotoys the took my order and placed it into backorder. I went on line and checked and they had already charged my credit card.  
 
I looked further into this on Autotoys website under thier terms and conditions it states that they will not charge your card until it ships. WHAT A LIE. Secondly it says that they will gladly refund and cancell your order if they do not have the product to ship. ANOTHER LIE.  
 
I have already filed a complaint with my credit card company.  
 
DO NOT TRUST OR BUY ANYTHING FROM THIS COMPANY.  
they have even had thier phone turned off, and i noticed on one of thier web pages that they are trying to sell the AUTOTOYS.COM website for $1,500,000. What a joke

Very Satisfied
Reviewer: mkdale
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1/20/09 12:09 PM
prompt, accurate fulfillment. Good price.

Very Dissatisfied
Reviewer: cmbrennan
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12/30/08 9:00 PM
BEWARE OF THIS COMPANY!!! I purchased a stereo/navigation system from them on Dec 5th because according to their website, it was in stock. I got an email two days later from someone at the company stating they no longer had it in stock and could either ship me something else or cancel the order. I responded asking them to cancel the order and I found the navigation system elsewhere and for cheaper. A week before Christmas I checked my credit card statement and noticed that Autotoys.com had charged my credit card for the $1300 stereo I asked them to cancel. I logged into their website and found that the item was listed as "backordered", not cancelled. I have emailed them three times through their website AND I AGAIN emailed the person who had emailed me about the item being out of stock , as there is no way to call them or speak to someone, and they have not responded to any of my emails. Meanwhile, the charge is still on my credit card statement gaining interest and the item is still listed as backordered. I had to cancel my credit card so I can dispute the charge and the credit card company can investigate. DO NOT BUY FROM THEM!!!!!!

Very Satisfied
Reviewer: tdog999
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12/28/08 7:29 PM
great online seller. I received my order quickly and everything came as described. thank you.

Very Satisfied
Reviewer: tlyons4
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12/12/08 10:07 AM
Very satisfied with the product and service. No problems whatsoever. They have great prices, easy ordering, and fast delivery. Plus - the install package is complete with everything you need for the install. You don't get 'nickled and dimed' into having to buy additional items at inflated prices.

Very Satisfied
Reviewer: jlipsey1
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12/7/08 7:39 PM
Item was received prompty and was just as described.

Very Dissatisfied
Reviewer: osokona
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11/5/08 10:09 PM
These guys are the WORST ever online business I have ever dealt with. And I have been buying online since the invention of ecommerce. Stay as far away from these guys as possible.  
 
Do not listen to the few satisfied customers. If you buy from these guys you are going to regret it.  
 
Support is non-existent except for a two word reply to pages of complains dirfecting you to an upside down forum on their site.  
 
I have had it. I bought a video interface from them. I just throught it in the trash and shopping for a replacement somewhere else.  
 
The unit was plain with no brand name, no model, no FCC ID (wonder if it is even legal for them to be selling this). And they want you to be cruising on their forum looking for help.  
 
No phone support ever. Even the phone number they have for ordering products is disconnected.  
 
Well, I was warned. I read some reviews on them before ordering and just ignored them. Don't make the same mistake I did.

Reseller Reply    
Posted by
11/6/08 5:22 PM
Thank you for your review for the product you purchased from autotoys.com - you are the FIRST customer to complain about the information provided with the product you purchased.  
 
Our primary support is through email, this is printed on your invoice. Email is best because we can QUICKLY see the history of all comments and reply VERY QUICKLY  
 
We also responded to all of your emails within a hr or less. VERY FAST. This is the best way to communicated since all our replies and yours are tracked.  
 
I am sorry you even answering your emails as quickly as we did, sometimes within minutes, you did not feel it was fast enough.  
 
The product you purchased is PLUG AND PLAY. It is a no nonsense easy to install unit. Even the wires on the unit are LABELED with EASY TO UNDERSTAND terms. It is labeled, 12volt accessory (power), ground, parking brake and video 1. These are the most basic terms used for 12 volt installations. The other connections are a Y harness, it simply Y in (plug and play).  
 
You could have asked us more questions via email (which we would have responded to you very quickly) but you choose not to.  
 
Of course everyone has their own experience level working in cars, and if you cannot understand 12 volt accessory (which is power), ground and parking brake, we would highly suggest that you see a professional installer.  
 
This information was also posted in our forums, and as a matter of FACT, when you wrote us in an email, we responded almost IMMEDIATELY with a LINK to the DIRECT THREAD. There was NO SEARCHING through the forums for the info. You asked for it, we responded quickly and gave you a direct link to the forum post with a URL.  
 
All the information was there. And of course, you could have emailed us again for help with specific questions about anything you had a question about and again, like all previous emails you sent to us, we would have responded quickly and directly to your email.  
 
I am sorry you are not satisfied but everyone has their own comfort level for what they can accomplish with the knowledge they know, and as always, if you do not understand the info, we will always recommend a professional installer.  
 
 
 

Autotoys / Sound Conceptions
autotoys

Neither Satisfied Nor Dissatisfied
Reviewer: xruling
Click Here to See the Profile for xruling

10/10/08 7:45 AM
Very pleasant experience. Autotoys helped find the right product for my car (within an hour of sending email on a Sunday night - fast!). Gave me a free shipping coupon. New product arrived in perfect condition. Unfortunately, the product, DICE i-MazdaR does not work as advertised for a 2003 Mazda 6S and now I'm stuck with it.

This review was modified by its author, xruling, on 10/20/08 12:54 PM.

Reseller Reply    
Posted by
10/21/08 7:49 PM
Thank you for shopping autotoys.com and for your kind words.  
 
For 2004 and older vehicles, Mazda did not connect a joint on the circuit board of the radio. To use an aux or ipod adapter we sell or do not sell, a fix must be completed.  
 
You can find information on this at  
 
http://www.autotoys.info/forum/showthread.php?t=5899  
 
If you unable or unwilling to perform the fix above, we can take the product back as per our terms and conditions listed on our site. You can email us at www.autotoys.info for further assistance.  
 
 

Autotoys / Sound Conceptions
autotoys

Very Satisfied
Reviewer: lite2
Click Here to See the Profile for lite2

10/5/08 4:50 AM
This was EXACTLY what I wanted and got it at the best price to be found. Of course not too many places are selling the setup. Autotoys answered all my Questions before and after the sale within a day. Will come back the next time, and the prices on other car electronics are amazing, already told my friends.

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