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Great shipping... Terrible customer service
"My order shipped fast and tracking was provided. Problem was with FedEx - they delivered package to wrong address. When I contacted Autoplicity the next day to see what they suggested I do or to hopefully have them contact FedEx since shippers usually have more info - the customer service agent immediately snapped "there's nothing we can do since it shows delivered." No sorry for your trouble or suggestions as to what to do - just an immediate "it's not our problem." I asked again if I should contact FedEx and was told "I don't know. There's nothing we can do about it". Once Autoplicity has your money and ships it they don't care anymore. FedEx is trying to locate it but the fact that Autoplicity was so blatantly rude means even if I get refunded by the shipping company I'll reorder from somewhere else. Once they have their cash the customer isn't a priority anymore I guess. "
"Very good price on the part"
"It was easy to find what I needed and I was able to get it done in less than 5 minutes"
"Fast and quick return with great customer service.After notification of return and credit.Was able to re-order .Recieved a notification that was shipped "
"Product was easy to find and affordable. I will absolutely buy all my parts from here."
Good Parts at a Great Price
"I was looking for a part that the local auto parts store quoted me. I found it on Autoplicity for a fraction of the price. The shipping was also very quick. Thanks!"
"I loved the experience great price great product couldnt be any happier."
Easy Find Easy Buy
"After calling around to buy a part for our vehicle we were able to find it at a MUCH CHEAPER price including delivery on this website. Will use them again when looking for parts!"
"I ordered the part on Saturday night and wasn't expecting it to be shipped out till Monday or Tuesday and got an email that it shipped out on Sunday. Very efficient!"
"I placed an order for something which they claimed to have 20 of and than get an email saying it would be shipped from the manufacture. I checked with the manufacture and they said they don't have any in stock and don't know when they'll be made.I sent autoplicity an email asking them to explain and was told they cancelled the order and then I called autoplicity and was told it's an error on their website but yet their inventory increased by 1 after my order was cancelled. Don't believe the fake positive reviews shop elsewhere. "
Speedy customer service
"Ordered weather tech floor mats shipped the next day and should be here within 2 days. Spoke with customer service who were helpful and intelligent "
"Quick and fast . Great service, very nice people to deal with and will be getting more of my business from here on out. A plus from my team "
"So far so good. Found my product quickly and it shipped very fast as well. I am very satisfied at this point."
HORRIBLE CUSTOMER SERVICE, NEVER AGAIN!
"I placed an order and paid almost an extra $30 for two-day shipping, here I am three days later and I have not received the part I needed, mind you I have no vehicle while waiting for the part. Now I called for an update and was told my part had not even let the warehouse, was told two more days. Worst experience ever, you do not get what you paid for. Now lets hope the part actually comes in on time. "
Horrible customer service
"I placed my order to ship 2nd day air, they shipped regular ground and would not do anything to help. They hung up on me 4 times while i was waiting to speak with the manager. I never did get to speak with the manager. They would not reship nor reimburse for the air charges.I will never buy from again and suggest you do not either."