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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2850 South Roosevelt Street Suite 102 Tempe, AZ 85282
    • Contact: sales@autohausaz.com
    • Phone: 1-800-240-4620
    • Customer Support: 1-800-240-4620
    • Business Hours: 8:00am - 4:00pm MSTClosed Sat, Sun
    • Fax: 1-602-276-6716

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.61/10 7.61/10
    Chance of future purchase: Rating 6.25/10 6.25/10
    Shipping & packaging: Rating 5.45/10 5.45/10
    Customer service: Rating 5.63/10 5.63/10
    Return/Replacement policy: Rating 5.50/10 5.50/10

1,989 Customer Reviews

Rating 2/10
1/5
modified review posted

"I had an issue with my order arriving much later than estimated. Because of this, I had to order my parts locally and return the parts I ordered from AutohausAZ back to them. I requested a return and provided them with my reason for return. Their response was basically "we fullfilled your order, we have no control over how long UPS takes to ship". Most online stores I deal with offer to pay for return shipping. Not AutohausAZ. Most online stores I deal with don't charge a bogus "restocking fee" Not AutohausAZ.

To top it off, this is the second time AutohausAZ has burned me like this. I will never do business with them again.
"

modified review Rep reply posted Nov-18-2014

autohauswebstore, AutohausAZ rep has responded

“At AutohausAZ we are committed to getting your auto parts to you as quickly as possible. We can't guarantee same day shipping, but we do guarantee orders submitted by 1pm MST will ship no later than the following business day. This order was placed on Monday, October 27, 2014 at 10:28pm. This would result in either shipping Tuesday (same day) or Wednesday (next day).
The order was processed on Tuesday, October 28th and shipped on Wednesday October 29th.
UPS Ground shipping may take up to 5-7 business days. UPS shows this order was delivered on Tuesday, November 4, 2014 at 2:24pm, four business days from the date shipped.
All parts (excluding cores) returned for reasons other than warranty or shipping error will be subject to a chargeback of any applicable free or discounted shipping charges granted on the original order.
If you have any questions about shipping methods or expected delivery times, please contact our Customer Service team before placing your order. Call 800-240-4620 in the US (602-276-9402 outside the US) or email us at shipping@autohausaz.com .”


Rating 10/10
5/5
modified review posted

"It was a pleasure dealing with autohausaz. They went
the extra mile to help with the parts I needed. I will definitely buy from them again and recommend them to my friends.
"


Rating 10/10
5/5
modified review posted

"Quick shipping, well packaged. Correct part. I'm very satisfied and will shop here again. "


Rating 10/10
5/5
modified review posted

"Best source for classic Mercedes parts!"


Rating 10/10
5/5
modified review posted

"As always great prices and love the fact they have a will call pick up"


Rating 10/10
5/5
modified review posted

"Great service, best prices on BMW parts, I've bought from them several times and I always get the best service, highly recommended."


Rating 10/10
5/5
modified review posted

"Simply outstanding in every way, from the great prices to the excellent service and knowledge of the staff. I got an awesome deal on shipping which meant I got my parts faster and cheaper than the local BMW dealership could manage. "


Rating 10/10
5/5
modified review posted

"Been shopping at Autohausaz for a number of years and they have been a great business to work with and they have fantastic customer service."


Rating 4/10
2/5
modified review posted

"I had to wit two weeks for my package. Not only that it was damaged when i got it and it was the wrong item. Now i have to wait a month for another one."

modified review Rep reply posted Oct-30-2014

autohauswebstore, AutohausAZ rep has responded

“At AutohausAZ we are committed to getting your auto parts to you as quickly as possible. We can't guarantee same day shipping, but we do guarantee orders submitted by 1pm MST will ship no later than the following business day.
This order was placed and shipped on Friday, September 19, 2014. UPS shows this order was delivered on Thursday, September 25, 2014 at 12:16 P.M. We have contacted the customer to help clarify the issues that were encountered.”


Rating 10/10
5/5
modified review posted

"Always quality products at reasonable prices and delivered on time. What more could we expect?"


Rating 10/10
5/5
modified review posted

"My questions were answered quickly and I received my part quickly"


Rating 10/10
5/5
modified review posted

"Great customer service. Fast shipping. "


Rating 2/10
1/5
modified review posted

"1. Beware of the shipping (UPS Surepost) this is something that is not clear when ordering, it adds a couple days because UPS doesn't deliver it, they drop off at US Post Office adding additional days till delivery and they only try twice before sending it back to AutohausAZ.
2. Also if Autohaus AZ sends you the wrong part (their MISTAKE) they do not honor a refund for the shipping you have to pay the return! Not to mention they require insurance too....
3. VERY POOR CUSTOMER SERVICE Policies!
"

+ Read user comments
modified review Rep reply posted Oct-15-2014

autohauswebstore, AutohausAZ rep has responded

“"ECONOMY SHIPPING OPTIONS: UPS SurePost | UPS Mail Innovations
•BE AWARE: UPS SurePost and UPS MailInnovations are economy shipping options designed to save you money. They DO, however, tend to add an additional 2-5 days to the regular UPS ground delivery time. If you are working on a deadline or need your order quicker, please select a shipping option that is better suited to your time sensitivity.

•Packages are picked up from our warehouse by UPS and delivered directly to your local US post office for the final delivery leg.

•The Post Office will ONLY attempt to deliver your package twice before it gets returned to AutohausAZ (the shipper).

•Deliveries are made Monday through Saturday.

•UPS & USPS will NOT guarantee delivery dates with SurePost or Mail Innovations shipping methods. Again, these are ECONOMY options (NOT speed options)!"”


Rating 10/10
5/5
modified review posted

"I would highly recommend AutohausAZ for all of your car parts needs. The set up of the ordering website pages design is so intuitive that it makes it easy to get all of the associated parts for a project.
They are highly interested in customer satisfaction. They did a fantastic job on a recent order that required special handling. I will be a lifelong patron of their business.
"


Rating 10/10
5/5
modified review posted

"Great service and the lowest prices to be found anywhere on the Internet. Thanks for helping me keep my 30 year-old Mercedes on the road."


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AutohausAZ is a merchant member
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