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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 8.80/10 1,817 reviews

    8.80 / 100
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    AutohausAZ is a merchant member
    AutohausAZ participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,877 merchant members.
  • AutohausAZ contact information

    • Address: 2850 South Roosevelt Street Suite 102 Tempe, AZ 85282
    • Contact: sales@autohausaz.com
    • Phone: 1-800-240-4620
    • Customer Support: 1-800-240-4620
    • Business Hours: 8:00am - 4:00pm MSTClosed Sat, Sun
    • Fax: 1-602-276-6716

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 8.30/10 8.30/10
    Chance of future purchase: Rating 8.75/10 8.75/10
    Shipping & packaging: Rating 8.20/10 8.20/10
    Customer service: Rating 8.24/10 8.24/10
    Return/Replacement policy: Rating 8.33/10 8.33/10

All 1,826 Customer Reviews

Rating 10/105/5
modified review posted

"Prompt shipping faster than expected."



Rating 10/105/5
modified review posted

"I have used AutohausAZ extensively for significant repairs to an e28, and most recently, an e24. While not always the lowest price, I cannot remember a backorder, even on more obscure parts! Pricing IS always very competitive, and the brand choice is always more extensive than other options, online. Customer Service, online support, and delivery time to Georgia, are all exceptional. AutohausAZ is my first choice when needing parts."

Rating 10/105/5
modified review posted

"AutohausAZ had the part I needed at an affordable price. Their website is easy to navigate to find the part you need and the checkout process is simple. I had the part in my hand in about a week, at a price cheaper than I could buy it locally. I highly recommend AutohausAZ to anyone looking for genuine Volkswagen parts. "

Rating 10/105/5
modified review posted

"I've purchased replacement parts for my 1987 Porsche 911 from Pelican Parts, KO Performance, Parts Geek etc. And over the years, they've become less interested in customer retention. While the team at AutohausAZ is just the opposite.

Overall else, I need to know who the delivering parts carrier will be. Neither Pelican or KO Performance offers their customers the option of selecting the parts carrier, but AutohausAZ does. And since AutohausAZ allows me to choose from either USPS or UPS, they are now my preferred parts supplier.
"

Rating 4/102/5
modified review posted

"My order arrived in a box that looked like it had been run over and was covered in tape. I could see my parts hanging out of the box. I called AutohausAZ to let them know and they replied that this happens. One of small parts had some damage but was still usable. I know UPS is more to blame but the items could have been better packed. I will not use them again. "

modified review reply posted Apr-14-2014

autohauswebstore, AutohausAZ rep has responded

“We have contacted the customer to resolve this issue.”

Rating 10/105/5
modified review posted

"great seller. quality products at great prices. keep it up autohausAZ"

Rating 10/105/5
modified review posted

"Second time I order from them and they're pretty much my go to guys for my Mercedes wagon."

Rating 2/101/5
modified review posted

"Ordered part 3/18, part shipped 3/19, part arrived 3/31. I live 10 miles away from you in Chandler, AZ. You have no local pickup. 12 days for shipping is unacceptable. You should state if choosing the UPS Mail Innovations method, delivery times will exceed 10 days. I would have paid for a slightly higher shipping method if I would have known this. Having to drive my gas guzzling truck this entire time, instead of my BMW, and the fact of having a bad part has cost me enough to question ordering from AutohausAZ again. The part I received has the alignment mark "triangle" stamped 90 degrees off clockwise on the top of this cap. If this cap is screwed on to the expansion tank with alignment marks aligned, the cap will not be seated, or locked into place properly. The cost of this item is not worth my time returning. I bought a new OEM from Chapman BMW in Tempe. "

modified review reply posted Apr-09-2014

autohauswebstore, AutohausAZ rep has responded

“UPS SurePost | UPS Mail Innovations

BE AWARE: These shipping methods will add 1 or 2 days to the regular UPS ground delivery time. If you are working on a deadline or need your order quicker, please select a shipping option that is better suited to your needs. Shipping time is calculated in business days, the day of pickup is not included in shipping time.

Packages are picked up from our warehouse by UPS and delivered directly to your local US post office for the final delivery leg.

This order was shipped and delivered on time for the shipping method selected.”

Rating 10/105/5
modified review posted

"Timely delivery, great phone support, professional service, and superb prices."

Rating 10/105/5
modified review posted

"Always a pleasure ordering my auto parts from AutohausAZ "

Rating 10/105/5
modified review posted

"I have purchased numerous items in the past few years for both my cars
Always found the parts to be of excellent quality and very well priced. The items have been shipped and arrived in time expected.
"

Rating 10/105/5
modified review posted

"Perfect customer service! "

Rating 2/101/5
modified review posted

"First of all one of my order item water pump pulley has a chip/broken.
Second the shipping was not on schedule and was late it was supposed to deliver on 3/29 but end up on the 3/31. I had my car full apart and ready for the new part but it was a disappointing.
3rd sent an email out request for a RA returning the defected item and still have not heard anything back from AutohausAZ.
4th I think I will not recommend this to my friends, family for poor services.

"

modified review reply posted Apr-02-2014

autohauswebstore, AutohausAZ rep has responded

“We have responded the customer directly to resolve the issue.”

Rating 10/105/5
modified review posted

"I have ordered from AutohausAZ for the past 3 years & I have no complaints just praise. Great durable OEM parts & great prices. The only time I would shop anywhere else is if AutohausAZ did not have what I needed. I have & will continue to recommend them to many others. Autohaus rocks!!! Ed from Spring Hill, TN"

Rating 10/105/5
modified review posted

"What can I say. I have spent close to $2000 on parts for my 1991 Mercedes W126. Autohaus prices are unbeatable. Very fast delivery and great customer support. I have recommended this Company to many people and will continually use Autohaus in the future."