AutohausAZ Reviews - autohausaz.com Ratings at ResellerRatings

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autohausaz.com

Automotive

Rating 9.58/10 1,455 reviews

9.58/100
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AutohausAZ participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,986 merchant members.
 

All Customer Reviews (1,464)


Rating 10/10 5/5
modified review posted Jun-12-2013

"excellent product, price and service"

Rating 10/10 5/5
modified review posted Jun-12-2013

"Fast delivery, good quality parts. "

Rating 4/10 2/5
modified review posted Jun-12-2013

"I have been a long time customer but have to admit my disappointment in unexplained shipping delays on two recent orders. I am finding that the parts are shipped twice causing a 4 to 5 day wait time BEFORE the item is even shipped. Total time has been 6 or more days. Also I have to say that communication with their customer service has not been customer friendly . They do NOT go the extra mile to explain or make up for the delays. And I have to say ,that I was mislead by there responses or two ocassions. In a sentence- I am finding other sources now that ship faster and have better on site or in warehouse availability for my parts. I tried Autohaus one more time thinking the first delay was not normal- but twice in a row- slow service again. In comparison to other sources I am not pleased with Autohaus. I have also had two billing problems with credit card charges with them lately that took me time to straighten out and credits and core charge refunds were unreasonably delayed causing me extra expense on my account"

modified review reply posted Jun-13-2013

autohauswebstore, AutohausAZ rep has responded

“Orders submitted before 1pm MST (EXCLUDING weekends and holidays) ship either the same day or the following business day.

We can't guarantee same day shipping, but we do guarantee orders submitted by 1pm MST will ship no later than the following business day. This order was placed after 1pm on 6/10/13 and shipped on 6/12/13.

Ground shipping may take up to 5-7 business days, regardless of your proximity to Arizona, because some parts may ship directly from a manufacturer or importer but, this order was delivered today, 6/13/13.

The previous order was placed after 1pm on 5/6/13 and shipped on 5/8/13 with a delivery date of 5/9/13. When the customer requested to downgrade the shipping method, the refund for the difference was done same day. The core return for this order was refunded on 5/13/13, after it was received.

These orders were shipped and delivered on time for the shipping method selected.”

Rating 10/10 5/5
modified review posted Jun-12-2013

"This was my first time using AutohausAZ and I am thrilled. The website was easy to use, parts were listed and described accurately and my shipment came FAST! Why didn't I use them before? I will now! "

Rating 10/10 5/5
modified review posted Jun-11-2013

"I have placed many orders with AutoHausAZ over the years and have always been very pleased with their descriptions, prices and deliveries. I recommend them to friends and family at every opportunity."

Rating 10/10 5/5
modified review posted Jun-11-2013

"A pleasure to do deal with....Excellent company, good communications and quick delivery"

Rating 10/10 5/5
modified review posted Jun-11-2013

"Everything was received as ordered and has been installed and is in good working condition."

Rating 10/10 5/5
modified review posted Jun-11-2013

"I was very happy with AutohauzAZ and will definitely do business with this company again."

Rating 10/10 5/5
modified review posted Jun-10-2013

"I never thought it was a good idea to buy parts through the internet. AutohausAZ make me a believer.
Great Costumer service, price, quality of the parts and expedient delivery.
Highest marks."

Rating 10/10 5/5
modified review posted Jun-09-2013

"AutohausAZ consistently has the parts I require, at very easonable pricing. The orders are packaged promptly, and I am given every choice as to shipping method.
The parts are high quality, have fit every time, and make repairs on my kids cars much more affordable than buying from the local dealer."

Rating 10/10 5/5
modified review posted Jun-08-2013

"This was the first time I have ordered from you.Everything was easy to find.I found everything I needed to fix my Mercedes 190D.You have the best prices around.I could't belive it.I will be back to buy parts from you again. THANKS."

Rating 10/10 5/5
modified review posted Jun-08-2013

"Very pleased with AutohausAZ. I was able to get the order two days before the delivery date. Great web site, service and prices. Additional orders will be placed with them for sure.
Product was great and fitted as expected"

Rating 10/10 5/5
modified review posted Jun-08-2013

"Several years ago I purchased autohausAZ because from the first time found what I needed. The prices are very good, the description of each product makes buying is more accurate, provides a wide variety of brands and parts. Finally, the purchase process is fast, the customer service response is incredible"

Rating 10/10 5/5
modified review posted Jun-06-2013

"I really like this company. They inform you of what you're buying (i.e. OEM, Manufacturer history, etc.) and their prices are incredible! Way better than most other sites out there. Buy from them, you won't regret it."

Rating 4/10 2/5
modified review posted Jun-05-2013

"I thought I was purchasing Audi and VW branded parts. This was not the case. Aftermarket parts were supplied.

I guess I just didn't read the fine print."

 
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