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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2850 South Roosevelt Street Suite 102 Tempe, AZ 85282
    • Contact: sales@autohausaz.com
    • Phone: 1-800-240-4620
    • Customer Support: 1-800-240-4620
    • Business Hours: 8:00am - 4:00pm MSTClosed Sat, Sun
    • Fax: 1-602-276-6716

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.72/10 7.72/10
    Chance of future purchase: Rating 6.85/10 6.85/10
    Shipping & packaging: Rating 6.09/10 6.09/10
    Customer service: Rating 6.47/10 6.47/10
    Return/Replacement policy: Rating 6.50/10 6.50/10

1,981 Customer Reviews

Rating 4/10
2/5
modified review posted

"I had to wit two weeks for my package. Not only that it was damaged when i got it and it was the wrong item. Now i have to wait a month for another one."

modified review Rep reply posted Oct-30-2014

autohauswebstore, AutohausAZ rep has responded

“At AutohausAZ we are committed to getting your auto parts to you as quickly as possible. We can't guarantee same day shipping, but we do guarantee orders submitted by 1pm MST will ship no later than the following business day.
This order was placed and shipped on Friday, September 19, 2014. UPS shows this order was delivered on Thursday, September 25, 2014 at 12:16 P.M. We have contacted the customer to help clarify the issues that were encountered.”


Rating 10/10
5/5
modified review posted

"Always quality products at reasonable prices and delivered on time. What more could we expect?"


Rating 10/10
5/5
modified review posted

"My questions were answered quickly and I received my part quickly"


Rating 10/10
5/5
modified review posted

"Great customer service. Fast shipping. "


Rating 2/10
1/5
modified review posted

"1. Beware of the shipping (UPS Surepost) this is something that is not clear when ordering, it adds a couple days because UPS doesn't deliver it, they drop off at US Post Office adding additional days till delivery and they only try twice before sending it back to AutohausAZ.
2. Also if Autohaus AZ sends you the wrong part (their MISTAKE) they do not honor a refund for the shipping you have to pay the return! Not to mention they require insurance too....
3. VERY POOR CUSTOMER SERVICE Policies!
"

+ Read user comments
modified review Rep reply posted Oct-15-2014

autohauswebstore, AutohausAZ rep has responded

“"ECONOMY SHIPPING OPTIONS: UPS SurePost | UPS Mail Innovations
•BE AWARE: UPS SurePost and UPS MailInnovations are economy shipping options designed to save you money. They DO, however, tend to add an additional 2-5 days to the regular UPS ground delivery time. If you are working on a deadline or need your order quicker, please select a shipping option that is better suited to your time sensitivity.

•Packages are picked up from our warehouse by UPS and delivered directly to your local US post office for the final delivery leg.

•The Post Office will ONLY attempt to deliver your package twice before it gets returned to AutohausAZ (the shipper).

•Deliveries are made Monday through Saturday.

•UPS & USPS will NOT guarantee delivery dates with SurePost or Mail Innovations shipping methods. Again, these are ECONOMY options (NOT speed options)!"”


Rating 10/10
5/5
modified review posted

"I would highly recommend AutohausAZ for all of your car parts needs. The set up of the ordering website pages design is so intuitive that it makes it easy to get all of the associated parts for a project.
They are highly interested in customer satisfaction. They did a fantastic job on a recent order that required special handling. I will be a lifelong patron of their business.
"


Rating 10/10
5/5
modified review posted

"Great service and the lowest prices to be found anywhere on the Internet. Thanks for helping me keep my 30 year-old Mercedes on the road."


Rating 10/10
5/5
modified review posted

"I use AutohausAZ often for Mercedes parts. Good selection, good prices, consistent shipping."


Rating 6/10
3/5
modified review posted

"ups innovations has terrible tracking and takes more time"

modified review Rep reply posted Oct-09-2014

autohauswebstore, AutohausAZ rep has responded

“UPS SurePost | UPS Mail Innovations
BE AWARE: These shipping methods will add 1 or 2 days to the regular UPS ground delivery time. If you are working on a deadline or need your order quicker, please select a shipping option that is better suited to your needs. Shipping time is calculated in business days, the day of pickup is not included in shipping time.
Packages are picked up from our warehouse by UPS and delivered directly to your local US post office for the final delivery leg.
The Post Office will ONLY attempt to deliver your package twice before it gets returned to AutohausAZ (the shipper).
Deliveries are made Monday through Saturday.
UPS & USPS will NOT guarantee delivery dates with SurePost or Mail Innovations shipping methods.”


Rating 10/10
5/5
modified review posted

"It is rare indeed to find a company that actually CARES for their customers .You people there in AZ took the time to get my order right(after two returns) due to the complexity of the order.They say attitude is everything, but that with unbeatable
prices,You are the winners.And br sure i'll be coming back for more
"


Rating 10/10
5/5
modified review posted

"Order was delivered to Australia very quickly and without issues. Very satisfied customer"


Rating 10/10
5/5
modified review posted

"My purchase was delivered in a timely manner and I had some parts that were not needed. The purchase was past 30 days and it was still accepted. "


Rating 10/10
5/5
modified review posted

"Wonderful! Service was courteous and quick. Couldn't be more satisfied!!!! "


Rating 4/10
2/5
modified review posted

"Your Shipping STINKS. I was charged $10.00 for a small package from Arizona to Utah. IT TOOK 10 DAYS. I ordered an Item from CHINA, it took 12 Days and I was charged $4.00. You should let the customer know about this shipping policy, BEFORE ordering."

modified review Rep reply posted Sep-29-2014

autohauswebstore, AutohausAZ rep has responded

“UPS SurePost | UPS Mail Innovations
BE AWARE: These shipping methods will add 1 or 2 days to the regular UPS ground delivery time. If you are working on a deadline or need your order quicker, please select a shipping option that is better suited to your needs. Shipping time is calculated in business days, the day of pickup is not included in shipping time.
Packages are picked up from our warehouse by UPS and delivered directly to your local US post office for the final delivery leg.
The Post Office will ONLY attempt to deliver your package twice before it gets returned to AutohausAZ (the shipper).
Deliveries are made Monday through Saturday.
UPS & USPS will NOT guarantee delivery dates with SurePost or Mail Innovations shipping methods.”


Rating 10/10
5/5
modified review posted

"I will go to AutohausAZ first for all my purchases. Great service, great prices, fantastic product knowledge, why look elsewhere?"


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AutohausAZ is a merchant member
AutohausAZ participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,861 merchant members.