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RatingsRating
Store InformationStore Info
Full Rating Profile
Auto Parts WarCoupons
  • Auto Parts Ware

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 17150 South Margay Avenue
    • Contact: customerservice@autopartswarehouse.com
    • Phone: 1-800-913-6119
    • Customer Support: 1-800-913-6119
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.47/10 7.47/10
    Chance of future purchase: Rating 6.88/10 6.88/10
    Shipping & packaging: Rating 6.96/10 6.96/10
    Customer service: Rating 6.57/10 6.57/10
    Return/Replacement policy: Rating 5.39/10 5.39/10

74,843 Customer Reviews

Rating 4/10
2/5
modified review posted

"I had to return items that I purchased and the process is confusing and costly. Had I know this prior to buying I would have gone somewhere else.
The order was placed on the phone with a sales person and I would have expected him to raise a question before selling me the incorrect parts.
"


Rating 10/10
5/5
modified review posted

"[This review submitted by mistake -- need to remove]"

modified review Rep reply posted Apr-29-2015

autopartswarehouse.com, Auto Parts Warehouse rep has responded

“Dear Valued Customer,

Good day to you. First of all, thank you for visiting our website, www.autopartswarehouse.com.

This is to acknowledge receipt of the feedback that you submitted. You stated that “you ordered online and you provided your VIN #”. Please be guided that we do not have facilities on our website where you can input your VIN # other than the Year, Make, Model, Sub-model and engine size. Furthermore, the Order Information: #967315 does not exist in our system.

In lieu with the above, please provide the following information in order for us to properly assist you.

Part number:
Order number:
Email address:
Contact numbers:
Company name on your billing statement that charged you:
Transaction ID (only if payment is made via PayPal):
The total amount billed (only if payment is made via PayPal):

If you still need further assistance from us, you may contact our Customer Advocate Team at 11-800-913-6027, wait for the prompt dial 8 followed by the extension 9919 or simply reply to this email.

Sincerely,

Raul Flaga
Customer Advocate”


Rating 10/10
5/5
modified review posted

"Very helpful and received parts when they said they should be delivered


"


Rating 2/10
1/5
modified review posted

"I have ordered from Auto Parts Warehouse in the past. Just received a promotional email from APW for 20% off and free shipping on orders over $50. Since I need brakes for an '09 Vibe I went to the site to order. I selected the product and went checkout and a footnote notified me the brand I was purchasing did not qualify for the 20% off. I went back to the email. No asterisk on the 20% but I read the tiny print at the bottom which says certain manufacturers don't allow the discount AND there was a link to the companies excluded from the 20%. I clicked on the link and was SHOCKED to see a list of companies that went on and on and on. It would have been simpler to list the companies that were included in the 20%!! I am not sure if that was done there would even be a list. This "bait" email advertising is wrong!! I just became a 'once upon a time' customer."


Rating 10/10
5/5
modified review posted

"very satisfied with every-thing...person that i talked with was great...explained every-thing...order was received within the time he told me...will order again when needed..thank you for being so friendly and nice to work with!!!!!
"


Rating 10/10
5/5
modified review posted

"everything I've got from them has fit just right and the prices r good and I get the parts fast"


Rating 10/10
5/5
modified review posted

"Your parts fit up great & always courteous on the phone."


Rating 2/10
1/5
modified review posted

"I hand delivered my old alternator to the address that my new alternator came from. I still have not been credited my core charge. ?????"


Rating 10/10
5/5
modified review posted

"Customer service was excellent. The delivery was even faster than the estimated time quoted. The part fit up and installed flawlessly."


Rating 4/10
2/5
modified review posted

"We were told by our sales rep at Herb Chambers that we could order our Weather Tech mats from your company & save lots of money. Claude gave us the site & tel. # to order them as he was in the middle of something. When we called, we were told that it was a misprint & they would not honor the price of $60.00 for the mats we wanted. The man we spike to asked a supervisor for a discount & we only got 10% off the pruchase price so it cost us a lot more that what your site represented to us online, which is not a good business practice. We won't be using your company again. "


Rating 6/10
3/5
modified review posted

"The wrong parts arrived. parts were for a different model car."


Rating 10/10
5/5
modified review posted

"Very good customer service"


Rating 4/10
2/5
modified review posted

"The order take lied to me about the core return. 2nd it took way to long to get the core deposit back. bottom line only 2 stars and that's because it arrived rather quickly."


Rating 10/10
5/5
modified review posted

"Everything came as expected. Perfect condition!"


Rating 10/10
5/5
modified review posted

"I received my parts in a timely manner and they were the correct ones "


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Auto Parts Warehouse is a merchant member
Auto Parts Warehouse participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,838 merchant members.