I purchased a catalytic converter from this company and I understand that the picture shouldn't be used to determine the part I was getting. Unfortunately, this time it did make a difference. The picture that was showing the part that I was ordering showed the complete part I needed (picture this: down pipe to flex pipe attached to the cat). What I received was JUST the cat converter. If the picture showed JUST the cat, then I would've moved on to the next correct part.
Since it was "partially" my mistake, I returned the part and purchased the correct part. The return process is a nightmare! You have to request and RMA, which can take a couple of days. I then had to pay for a box because they stated NOT to send it back without the RMA number on the box and I cannot write or tape up the original box. In addition to that, if I used USPS, I had to pay for a delivery confirmation and a return confirmation which cost about $7.00 more on top of regular shipping.
I was told on several occasions that I would get my restocking fee waived (noted on the account) and when I finally received my refund (MINUS THE SHIPPING AND HANDLINg) the restocking fee was taken out. I had to call and get the restocking fee back. Waste of my time since the time on hold was wayyyyy long!
Next time I will definitely by from a local parts store to save me this trouble in the future.
After I purchased the correct part from autopartswarehouse, that will be my last time ordering from them.