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Store InformationStore Info
Full Rating Profile
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    • Address: n/a
    • Contact: Support@authenticwatchstore.com
    • Phone: 855-205-8463
    • Customer Support: 855-205-8463
    • Business Hours: 10-6
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.42/10 8.42/10
    Chance of future purchase: Rating 6.97/10 6.97/10
    Shipping & packaging: Rating 6.41/10 6.41/10
    Customer service: Rating 6.41/10 6.41/10
    Return/Replacement policy: Rating 6.82/10 6.82/10

1,040 Customer Reviews

Rating 8/10
4/5
modified review posted

"They took longer to ship than stated in advertisement."


Rating 10/10
5/5
modified review posted

"I had a pretty bad experience ordering online as they had a glitch in their system. Though there is no control over that it happens from time to time. Max, one of the customer service managers called me and left mea message to make it up to me for the incidence. He called multiethnic days and stayed persistent. I know making those calls are not easy to do, especially to an angry customer. I am very pleased and satisfied with his persistence on getting a hold of me to accommodate me for the issue and for that I have respect for. Thank you for making sure your customer's stay satisfied. I tried to put 5 stars but won't let me change it. "


Rating 10/10
5/5
modified review posted

"Easy to order and fast delivery!"


Rating 10/10
5/5
modified review posted

"FOLLOW UP MESSAGE - I just received a phone call from Authentic Watch Store.COM. They have agreed to refund my money. I am now very satisfied with the outcome and I appreciate this company standing behind what they offer on their website. I will consider buying from them again because they took the time to settle this issue with me in a favorable and reputable way. "


Rating 10/10
5/5
modified review posted

"Quick shipping, item just as described. Best price available online"


Rating 10/10
5/5
modified review posted

"Quick delivery, great price, and item was exactly as promised! Very pleased!"


Rating 10/10
5/5
modified review posted

"Everything went smooth, as communicated up front and as expected. Would shop from again."


Rating 10/10
5/5
modified review posted

"I searched online for a specific Citizen watch and found it at Authentic Watch Store! I am so happy. It is beautiful and it shipped great with all the materials and case etc. I plan on purchasing a watch from this website for my husband for Xmas. Thank you !!!"


Rating 10/10
5/5
modified review posted

"If I had a satisfying experience. WITH THIS COMPANY.
despite being my first order. to my order. I did not realize that I did not see the data sheet of the clock. and it was not until after the order shipped. I saw the two watches that I liked, did not have at the bottom of the cover screw or bolt.
and they were just putting pressure seal and cover.
but seeing this error. send an email. which accelerated to cancel my order. by the company without cheating or restocking fees. because they had not yet sent.
and this house acted professionally cancel my order. so I explained to them.
and this is good, because another house, maybe not my cancellation would have been interested in weather. and would have to be sought OTRS legal ways to do so. but for them it was more important that they knew it was not what I wanted to purchase and canceled.
if thoroughly recommend this house for seriousness.
and I make a recommendation. exposure watches your website. showing not only the main summit. that is, cover art.
but also at the bottom. to see how each client and decide whether to just near the lower eyelid. or screw. or screws. JORGE G.
"


Rating 10/10
5/5
modified review posted

"Great product and wonderful price!"


Rating 10/10
5/5
modified review posted

"Item arrived as described, with all original booklets, tags and box. Price was awesome (hundreds lower than anywhere else) and item shipped quickly."


Rating 8/10
4/5
modified review posted

"Watch got here quickly and was packaged nicely. Looks great, however it needs to be re-sized and charged. Wanted to wear it right away but I need to get these things done first."


Rating 4/10
2/5
modified review posted

"Had to cancel order. Purchased watch as gift, item listed in stock. Order status had not changed within a couple days, so I contacted store and was told that it was a mistake, it was not in stock, they would have to special order it and would send it to me "when they received it." As this was a gift not knowing when to expect the watch was not acceptable. The only positive is that they credited my account very quickly."

modified review Rep reply posted Oct-29-2014

maxAuthentic, Authentic Watch Store rep has responded

“This customer was contacted and they said that they will change the review to a more positive one since we are resolving the issue.”


Rating 10/10
5/5
modified review posted

"Delivered quickly and intact."


Rating 10/10
5/5
modified review posted

"I am a first time buyer from your store. I was impressed with the speedy response and delivery. I will be a future customer. Thanks for a quality product. "


Authentic Watch Store is a Merchant Member! Learn more

Authentic Watch Store is a merchant member
Authentic Watch Store participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,909 merchant members.