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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: Support@authenticwatchstore.com
    • Phone: 855-205-8463
    • Customer Support: 855-205-8463
    • Business Hours: 10-6
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.55/10 8.55/10
    Chance of future purchase: Rating 5.66/10 5.66/10
    Shipping & packaging: Rating 5.29/10 5.29/10
    Customer service: Rating 4.67/10 4.67/10
    Return/Replacement policy: Rating 4.75/10 4.75/10

1,008 Customer Reviews

Rating 10/10
5/5
modified review posted

"Excellent seller with great watch selection and incredible pricing. I could not be happier with my Tissot. Highly recommended online dealer. "


Rating 10/10
5/5
modified review posted

"I worked with Michelle on most matters relating to my recent Tissot purchase, and found her to be polite, professional and courteous. She went out of her way to ensure a quick delivery of my order!



"


Rating 2/10
1/5
modified review posted

"Absolutely horrible customer service, stay away. My white Nixon watch band turned yellow, they emailed a promise to refund or exchange so I sent them old watch. Five weeks later they sent me same old watch back which cost me $15 to return. Numerous emails and calls to no avail."

modified review Rep reply posted Sep-24-2014

maxAuthentic, Authentic Watch Store rep has responded

“The customer wore the watch for over 2 months. It was sent back to us but it was not repairable and the damage to the item after wear and tear was not covered by the warranty. We sent it back to the buyer at our own expense. Additionally in a effort to keep the customer satisfied we offered to refund 1/2 of the total cost of the item and he would be able to keep the merchandise. More than that would be unreasonable.”


Rating 8/10
4/5
modified review posted

"Shipping was tough. The seller not receive my address correct from Paypal which was required and after sitting home all day I had to go to UPS and wait another hour to pick it up.

The watch is beautiful tho and the staff did work with me to help get all of my issues resolved.
"


Rating 10/10
5/5
modified review posted

"took a little longer to confirm that I had hoped, but overall great"


Rating 10/10
5/5
modified review posted

"Great service and great product. Very satisfied with the whole experience. I will definitely buy from Authentic Watch Store again."


Rating 10/10
5/5
modified review posted

"Great experience! So far the watch is exactly what I expected. The price was better than anywhere else. "


Rating 10/10
5/5
modified review posted

"I changed my review ,but there seems to be an issue with understanding the issue at hand. I will place the next order,.I will look forward your new sevrice."


Rating 10/10
5/5
modified review posted

"Great customer service. I will buy from them again."


Rating 4/10
2/5
modified review posted

"I was not at all pleased with the fact that I was required to go down to the UPS depot and drag my 5month old daughter down there with me and than wait in line for almost an hour to claim my purchase simply because you, the retailer, would not respond to the requests of UPS to add my apartment number to the shopping label. Nor would you, the retailer, answer my calls. It was extremely inconvenient for me which had your company properly addressed the package I wouldn't have had to go through. Thank you for the aggravation I didn't need."

modified review Rep reply posted Sep-15-2014

maxAuthentic, Authentic Watch Store rep has responded

“The signature is for the buyers own protection and we are trying to reach the customer to resolve the issue.”


Rating 10/10
5/5
modified review posted

"It was exactly what I ordered and on time."


Rating 10/10
5/5
modified review posted

"Although all ntransactions were done throu8gh internet, everything turned out fine. The product purchased was exactly as described at the advertized price. The package was delivered via UPS on the day that was promised in excellent conditions. The watch was packaged very well. Very satisfied."


Rating 8/10
4/5
modified review posted

"*Update Sept. 8. After placing the original review, these individuals called me and appeared willing to work with me. I wish this would have happened in the beginning but the customer service response is promising.

I had intended to order five watches for my groomsmen. The website said they had them in stock both when I initially made my selection as well as when I completed the checkout. Come to find out, they only had one watch in stock. Someone called me and told me of the situation. The representative was not able to assure me that the products would come in before the wedding and was not willing to assist/compensate in anyway for not being able to deliver the service and product they claimed online. I have yet to receive any notification on the order and it still has not shipped. Be prepared to have to roll the dice with these guys...
"

+ Read user comments

Rating 2/10
1/5
modified review posted

"On a Friday, I ordered a Movado watch for a special party. I was assured in writing that it would ship 2-Day Air that day, for an extra charge.

On Monday, they changed my order status to ship that day, so of course the watch did not arrive in time.

I returned for a refund and they deducted over $55 from my refund for their foolish mistake. In addition, I also paid for the return shipping.

Never again.

John in Minnesota




"

modified review Rep reply posted Sep-08-2014

maxAuthentic, Authentic Watch Store rep has responded

“We can not ship out the order until the payment clears. We offered to refund everything besides the shipping. The customer was not satisfied with that resolution.”


Rating 10/10
5/5
modified review posted

"Quick shipping! Watch was perfect. "


Authentic Watch Store is a Merchant Member! Learn more

Authentic Watch Store is a merchant member
Authentic Watch Store participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,842 merchant members.