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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Authentic Watch

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: Support@authenticwatchstore.com
    • Phone: 855-205-8463
    • Customer Support: 855-205-8463
    • Business Hours: 10-6
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: Rating 4.58/10 4.58/10
    Shipping & packaging: Rating 5.42/10 5.42/10
    Customer service: Rating 4.58/10 4.58/10
    Return/Replacement policy: Rating 5.83/10 5.83/10

1,115 Customer Reviews

Rating 2/10
1/5

"22 days after my credit card was charged I still have not received my order, they do not respond to any customer service questions. The absolute worst service I have ever seen. It should be called Larry, Moe and Curley Watches, although I think that is a cut to the 3, they would do much better"


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Verified Customer
Rating 8/10
4/5

"the shipping is quite fast"


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Verified Customer
Rating 2/10
1/5

"I cancelled my order the day after I placed it and they told me they would issue a credit. When I checked online a week later it said it had shipped. I called and they told me to return it when it arrived and then they would issue me a credit. Three weeks later and no watch and no credit.
I called again and miraculously they found the watch hadn't been shipped and they had a problem with the refund three weeks before and they would reissue it that day. I finally got my refund after threatening.
"


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Verified Customer
Rating 2/10
1/5

"There are a few problems, 1st one is when I ordered there was a promo code for $10 dollars off and the final receipt did not reflect the discount, I called and talk to a customer Rep and was told they would adjust the charge to the Credit card, never happened, sent an email 4 days later to address that problem and still have not heard back from them. 2nd problem is after 7 days the watch is still not here. I guess I can not complain about the customer service since it doesn't exist"


Rating 10/10
5/5

"Customer service was superb, the watches were delivered promptly and well packaged."


Rating 10/10
5/5

"Great service and fast delivery. I received my package in a few days after I ordered it, and the goods were in perfect condition."


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Verified Customer
Rating 10/10
5/5

"Good price. Quick delivery. Very satisfied. "


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Verified Customer
Rating 10/10
5/5

"Ordered the watch and it was shipped out the same day and looks great!"


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Verified Customer
Rating 2/10
1/5

"The watch I ordered just showed up and it's broken. The time hands are bent and do not allow it to move.

This needs to be fixed ASAP.
"


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Verified Customer
Rating 8/10
4/5

"Very helpful and emailed promptly. Followed up to make sure I was happy with the item and service. "


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Verified Customer
Rating 10/10
5/5

"the overall experience was great and the watch is just perfect. thank you very much the reasonably priced watch. I already had a friend buy a watch from the Authentic Watch Store.... I will be buying more watches from you... thanks again."


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Verified Customer
Rating 10/10
5/5

"A great experience! For sure I'll be a faithfull customer of your store!"


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Verified Customer
Rating 10/10
5/5

"Very reasonable pricing and quick delivery."


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Verified Customer
Rating 8/10
4/5

"Great Pricing and Prompt Shipping ... Horrible Communication ... Pointless of them having a phone number because the after hours message is permanently turned on during normal business hours. Condition of watch box was rough and full of stickers. Guess cannot be perfect due to hefty discount off MSRP."


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Verified Customer
Rating 10/10
5/5

"delivered much more quickly than I expected. AAA experience."


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Authentic Watch Store is a Merchant Member! Learn more

Authentic Watch Store is a merchant member
Authentic Watch Store participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,848 merchant members.