We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: Support@authenticwatchstore.com
    • Phone: 855-205-8463
    • Customer Support: 855-205-8463
    • Business Hours: 10-6
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.53/10 8.53/10
    Chance of future purchase: Rating 6.18/10 6.18/10
    Shipping & packaging: Rating 5.31/10 5.31/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 4.69/10 4.69/10

999 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great customer service. I will buy from them again."


Rating 4/10
2/5
modified review posted

"I was not at all pleased with the fact that I was required to go down to the UPS depot and drag my 5month old daughter down there with me and than wait in line for almost an hour to claim my purchase simply because you, the retailer, would not respond to the requests of UPS to add my apartment number to the shopping label. Nor would you, the retailer, answer my calls. It was extremely inconvenient for me which had your company properly addressed the package I wouldn't have had to go through. Thank you for the aggravation I didn't need."

modified review Rep reply posted Sep-15-2014

maxAuthentic, Authentic Watch Store rep has responded

“The signature is for the buyers own protection and we are trying to reach the customer to resolve the issue.”


Rating 10/10
5/5
modified review posted

"It was exactly what I ordered and on time."


Rating 10/10
5/5
modified review posted

"Although all ntransactions were done throu8gh internet, everything turned out fine. The product purchased was exactly as described at the advertized price. The package was delivered via UPS on the day that was promised in excellent conditions. The watch was packaged very well. Very satisfied."


Rating 8/10
4/5
modified review posted

"*Update Sept. 8. After placing the original review, these individuals called me and appeared willing to work with me. I wish this would have happened in the beginning but the customer service response is promising.

I had intended to order five watches for my groomsmen. The website said they had them in stock both when I initially made my selection as well as when I completed the checkout. Come to find out, they only had one watch in stock. Someone called me and told me of the situation. The representative was not able to assure me that the products would come in before the wedding and was not willing to assist/compensate in anyway for not being able to deliver the service and product they claimed online. I have yet to receive any notification on the order and it still has not shipped. Be prepared to have to roll the dice with these guys...
"

+ Read user comments

Rating 2/10
1/5
modified review posted

"On a Friday, I ordered a Movado watch for a special party. I was assured in writing that it would ship 2-Day Air that day, for an extra charge.

On Monday, they changed my order status to ship that day, so of course the watch did not arrive in time.

I returned for a refund and they deducted over $55 from my refund for their foolish mistake. In addition, I also paid for the return shipping.

Never again.

John in Minnesota




"

modified review Rep reply posted Sep-08-2014

maxAuthentic, Authentic Watch Store rep has responded

“We can not ship out the order until the payment clears. We offered to refund everything besides the shipping. The customer was not satisfied with that resolution.”


Rating 10/10
5/5
modified review posted

"Quick shipping! Watch was perfect. "


Rating 10/10
5/5
modified review posted

"quick service and a savings of over 60%. what's not to love about this place"


Rating 10/10
5/5
modified review posted

"I am extremely satisfied with the purchase I made from your website. Not only did they take extra security measures to ensure that I indeed was the cardholder, but the watch was expedited quickly and efficiently. Most importantly, the price was spectacular for the value of the watch I purchased, I would definitely order from your site in the future. "


Rating 10/10
5/5
modified review posted

"Love the watch. Seller made every effort to make sure I was happy with the product and the transaction."

modified review Rep reply posted Sep-05-2014

maxAuthentic, Authentic Watch Store rep has responded

“resolved the issue. The customer said they will change the feedback.”


Rating 10/10
5/5
modified review posted

"I had a problem with my order but it was resolved immediately. Received excellent customer service. "


Rating 8/10
4/5
modified review posted

"Watch came on time and was as expected. The only thing i didn't get is the authenticity certificate"


Rating 10/10
5/5
modified review posted

"The watch looks great. No problems. No complaints. The watch I ordered at a very good price. Thank you"


Rating 10/10
5/5
modified review posted

"They did what I needed them to do, that's good enough for me"


Rating 10/10
5/5
modified review posted

"I was skeptic but they delivered. My Hammy was around $200 less than jomashop! Watch was brand new, everything went well with the order. "


Authentic Watch Store is a Merchant Member! Learn more

Authentic Watch Store is a merchant member
Authentic Watch Store participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,848 merchant members.