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Stores > Authentic Watch Store

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  • Authentic Watch Authentic Watch Store Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: Support@authenticwatchstore.com
    • Phone: 855-205-8463
    • Customer Support: 855-205-8463
    • Business Hours: 10-6
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: 0.00/10

1,125 Customer Reviews

Rating 4/10
2/5
2016-07-28

Return/exchange policy is horrible

"Just bought a $3k Breitling the sale went fine but something is wrong with the clasp
I set an email to try an exchange or just repair it and I got a VM saying as soon as it's worn once you can't return How could I know if there was a problem prior to trying it on

This was 5 days after receipt

I guess I should have checked on Yelp prior to the order
"

This review was modified by Waylone65 on July 28 2016 04:19:24 PM

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Verified Customer
Rating 10/10
5/5
2015-11-13

"There was a defect in the watch crystal from the manufacturer. They sent me a return label that day and had a new watch delivered to me promptly."

This review was modified by dmjamison1989 on November 16 2015 04:00:01 PM

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Verified Customer
Rating 10/10
5/5
2015-10-21

"Love the watch, delivery took 5 days longer than estimated.
Paid with paypal.
Contacted them about 4 times about changing the order and they responded within a few hours or the next business day on the weekend.
"


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Verified Customer
Rating 10/10
5/5
2015-09-24

"great experience, super fast shipping and really authentic watch. I was looking for the watch everywhere and found it there. I was so glad to find the shop."


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Verified Customer
Rating 10/10
5/5
2015-09-01

"Quick delivery and great Merchandise! That's hard to beat; Extreamily Pleased:::"


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Verified Customer
Rating 10/10
5/5
2015-08-12

"Fast and exactly the product I was expecting "


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Verified Customer
Rating 10/10
5/5
2015-08-11

"On time n I got what I expected"


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Verified Customer
Rating 10/10
5/5
2015-08-10

"Great price and good delivery. Exactly as promised. "


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Verified Customer
Rating 10/10
5/5
2015-08-03

"Very good experience throughout. "


Rating 2/10
1/5
2015-07-15

"On 7-14-15, I ordered a Longines Conquest watch ( L36604766 ) from the Authentic Watch Store which was supposedly in stock. On 7-15-15 I received a call from a company representative indicating that when personnel proceeded to pull the watch from inventory, it was discovered that there was in fact, no such watch. The company agent did inform me that other somewhat similar watches were available in a comparable price range. I searched further on the site and did find comparable watches, but alas, for several hundreds of dollars more. However, lest the reader be led astray by his own musings, allow me to emphatically state that I am certain this was not an example of bait and switch or incompetence. It was just an honest mistake made by a highly reputable company."

This review was modified by drjcj111 on January 27 2016 01:51:08 PM

Rating 2/10
1/5
2015-06-23

"22 days after my credit card was charged I still have not received my order, they do not respond to any customer service questions. The absolute worst service I have ever seen. It should be called Larry, Moe and Curley Watches, although I think that is a cut to the 3, they would do much better"


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Verified Customer
Rating 8/10
4/5
2015-06-21

"the shipping is quite fast"


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Verified Customer
Rating 2/10
1/5
2015-06-15

"I cancelled my order the day after I placed it and they told me they would issue a credit. When I checked online a week later it said it had shipped. I called and they told me to return it when it arrived and then they would issue me a credit. Three weeks later and no watch and no credit.
I called again and miraculously they found the watch hadn't been shipped and they had a problem with the refund three weeks before and they would reissue it that day. I finally got my refund after threatening.
"


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Verified Customer
Rating 2/10
1/5
2015-06-07

"There are a few problems, 1st one is when I ordered there was a promo code for $10 dollars off and the final receipt did not reflect the discount, I called and talk to a customer Rep and was told they would adjust the charge to the Credit card, never happened, sent an email 4 days later to address that problem and still have not heard back from them. 2nd problem is after 7 days the watch is still not here. I guess I can not complain about the customer service since it doesn't exist"

This review was modified by usa2150 on January 27 2016 10:28:00 AM

Rating 10/10
5/5
2015-06-03

"Customer service was superb, the watches were delivered promptly and well packaged."


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Authentic Watch Store is a merchant member
Authentic Watch Store participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,514 merchant members.