Apparel & Jewelry
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"Terrible. Worst online shopping experience EVER. Bought a watch from them. Broken out of the box. Company gave me the run around about a replacement. Finally got them to work with me and now they are trying to say that I damaged the watch. DO NOT TRUST THESE GUYS. My credit card company fraud dept is now investigating them. Dont waste your money."
"I bought a Tag from Authentic Watches a really long time ago - in 2005, to be precise. That said, I decided to leave a review for them today on account of some EXCELLENT customer service I received from them recently (a special shout-out to customer service agent Bella).Here's the story. Back in 2005, when I bought the watch, the entire buying process went off without a hitch. I got a great watch at a great price, and shipping was really quick too. Overall I was really satisfied with my experience. Recently, about 4-5 weeks ago, the watch in question was stolen from my home during a move. The thief took the watch, the invoice and the certificate of authenticity along with him. To even have the remotest chance of recovering my watch, I needed the serial number of the watch - and thanks to the documents the thief took with him, I didn't have this info. So with almost no hopes for an answer, I wrote to the sales team at Authentic Watches to see if they had this info somewhere on file. Remember, I bought this watch from them over SEVEN years ago! To my surprise, customer service agent Bella responded within 12 hours with the serial number of my watch. Unbelievable! I cant imagine getting this level of service, and at this speed, even from a brick-and-mortar store! Long story short, given how quickly I noticed that my watch was missing, and was able to provide the police with the required info (thanks to Authentic Watches), we were able to recover my watch from the thief. Yay!Given my experience above, I thought I should leave Authentic Watches a super-positive review - because they not only deserve it, but they actually earned it."
"Would never buy from them again. This company has no clue about customer service. There return and shipping policies are unclear making it difficult for anyone to actually know what they have agreed to."
"Very much enjoyed my experience with Authentic Watches. They had the watch I was looking for and the price was better than I found elsewhere. The product arrived in the time expected and was in the original packaging and new as advertised. I will look to them first when purchasing a watch in the future."
"Very quickly and at the lowest price! Next time I again will choose this store."
"Took a chance to buy from an expensive watch from them. Completely regret it. Rude and brash customer service when I called to return the watch. Quoted me 20% restocking fee (their website says 10%) because I removed a tag that said "do not remove" that I thought was from the manufacturer, but later found out was from Authenticwatches (there was no indication that it was from Authenticwatches since there was no marking. I would've kept it on to be safe, but their website says "if you are not completely satisfied with a purchased item, you may return it within 30 calendar days").The manager, named Peter, justified his combative tone by saying he's a very realistic and straight forward person. Great, you can be like that to your suppliers and your employees, but some advice from another businessman: Don't talk to your customers like that.To consumers: Watch out. This company does not genuinely care about customer service. I suggest they change their wording, which currently says "our main concern at AuthenticWatches.com is to provide prompt and quality customer service", which is completely disingenuousAlso, if you decide to buy from them, read the fine print to their return policy very carefully. It's written in a way (I suspect) to confuse the customer.It's a classic ploy:The return policy starts by saying "If you are not completely satisfied with a purchased item, you may return it within 30 calendar days", which makes the return seem flexible.But if you read past the long first paragraph and go into the second paragraph, buried and obscured within the block of text is the note that in order to return the item without incurring an additional 10% restocking fee (an additional $180 dollars in my case), the condition is that "tags and protective stickers have not been removed""
"Amazing price with free overnight shipping. Very happy with the ease of buying my watch. Thanks guys!"
"I'd be more than happy to give a good review for good service. But I also won't hesitate to give a bad review for bad service. Fortunately, I had a really good experience with AuthenticWatches. I ordered an Oris BC3 Sportsman and the watch arrived next day. This is coast to coast (California to New Jersey). I would recommend them if you're looking to save some money. Now there is one warning I will give: They are not an authorized dealer for Oris so if my watch is defective, I can't rate the repair service. I'm new to buying middle-higher end watches, so I didn't know that if you buy from a non authorized dealer, you don't get the manufacturer's warranty. This isn't the case with electronic products. Anyway, to make up for that fact...Authenticwatches offers a 3 year warranty (which is actually 1 year longer than Oris' 2 year warranty). They say that their service is better or just as good as manufacturer's service but hopefully I won't have to experience that. If the buying experience is an indication, then I'm not worried."
"100% happy!! Beautiful Tag Heur watch for almost half the retail price :) plus they delivered it fast (within a week) and that was from the US all the way to Australia. Perfect condition, couldn't ask for more.At one point I enquired about the waranty by email and I got a quick response on the same day- great customer service!Would definately buy from them again!"
"AWESOME! Bought a brand new TAG Heuer limited edition and love it. Best price and had it the next day. "
"Hello! I am very lazy and didn't like write a lot of words. In the general: I live in Russia, Omsk. I bought Tag Heuer Silverstone, which i cant find a long time in different real shops, from authenticwatches.com. My package comes in 2 week. It is fast enough for delivering from USA to Russia. I payd custom duties 30% of price and nevertheless I am very happy because whole cost is cheap enough due to authenticwatches.com's discount. I'll continue buying at this shop that is the same precise and comfortable like a swiss watch. "
"I BOUGHT A TAG WATCH FROM THESE GUYS AND I AM VERY HAPPY WITH IT.IT ARRIVED 6 DAYS LATER FROM THE USA TO SYDNEY AUSTRALIA,WHICH IS A VERY QUICK TIMEFRAME.DURING THAT TIME I RECEIVED ABOUT 3 EMAILS CONFIRMING AND UPDATING ME ABOUT MY PURCHASE.SO OVERALL I WOULD LIKE TO SAY IT WAS A PROFESSIONAL JOB ON THERE BEHALF.THE ACTUAL WATCH WAS A TAG HEUR CARRERA AND THE PRICE WAS UNDER $2600 WHICH INCLUDING SHIPPING.MY LOCAL SHOPPING CENTER HAS THE SAME WATCH FOR $3990 AND THE TAG OUTLET IN THE CITY CHARGES $4300 FOR THE EXACT SAME WATCH.IF I HAVE THE CHANCE I WILL DEFINATELY BY ANOTHER WATCH FROM THEM AGAIN WITH CONFIDENCE"
"Excellent prices, very responsive on e-mail requests, very effective in handling and shipping. I do not understand why they do not accept foreign credit cards except Amex issued ones. Also wires from abroad are penalised. It is a pity because this procedure makes it very difficult to buy when you do not live in the US, even when the delivery address is a US one. I consider these obstacles as unnecessary and not professional. "
"This is the 2nd time i have purchased a watch from Authentic Watches. Again they were easy to deal with, transaction went through and the watch arrived within 4 business days..Why can't everything work this easily??? Great Job..Thank You"
"Excellent seller. Super Quick Shipping. Pleasure to do business with."
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