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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 4.90/10 189 reviews

    4.90 / 100
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    Audiogurus is a merchant member
    Audiogurus participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,875 merchant members.
  • Audiogurus contact information

    • Address: n/a
    • Contact: store@audiogurus.com
    • Phone: n/a
    • Customer Support: 877-246-5427
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 4.58/10 4.58/10
    Shipping & packaging: Rating 4.00/10 4.00/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

All 189 Customer Reviews

Rating 4/10
2/5
modified review posted

"Had to call twice for order status, after two weeks the item I ordered was still not ready to ship. Cancelled the order"




Rating 6/10
3/5
modified review posted

"The item was as described. It took an extremely long time to receive product."


Rating 2/10
1/5
modified review posted

"As far as I can tell, my order still hasn't even shipped and I've not heard a word from Audiogurus that it's been delayed, is out of stock, whatever. There's no way to find the order if you don't sign up as a member of their website prior to placing the order either. I guess I'll have to steal some time from my employer tomorrow to call someone at Audiogurus as they don't have evening customer support via phone either. This is really poor customer service. "


Rating 10/10
5/5
modified review posted

"great price but took some time to ship."


Rating 2/10
1/5
modified review posted

"we have not received the order yet!"


Rating 8/10
4/5
modified review posted

"Pricing was attractive. However communication regarding availability and shipping status was lacking. No email communication whatsoever. Does not look professionally managed."


Rating 2/10
1/5
modified review posted

"Customer service is very poor. Purchased 3 speakers on 3/15/2014 and they have not shipped yet nor have I received and correspondence from customers service. I reachout out to them via phone and got their voicemail and via email, no responses from either.

I will update this review upon them reaching out to me or shipping the purchased items.
"


Rating 2/10
1/5
modified review posted

"Placed an order, never got confirmation of shipping (or any other issues) and then when I finally called them they told me the produt was back-ordered.

Only upside was that the Customer Support person was nice and helpful, but I should've been told more proactively long before I called them.
"


Rating 10/10
5/5
modified review posted

"Prompt delivery, item as described no issues whatsoever"


Rating 10/10
5/5
modified review posted

"I am extremely happy with Audiogurus. I read a number of unfavorable reviews about them and they are nonsense. I did my transaction over the phone, which I highly recommend, and the communication, follow-up, and information I needed was perfect.

Believe me, I shopped around and Audiogurus are worth doing business with. I saved more than $1,000 on a Yamaha and Klipsch package. Everything was brand new straight from the manufacturer. The big box and online electronic stores could not come close to the price and service I recieved.
"


Rating 4/10
2/5
modified review posted

"2 weeks after the order was placed still do not have the speakers. Very difficult to get through the phone. and no updates provided neither via email or their website account login"


Rating 10/10
5/5
modified review posted

"I have ordered 2 LS265 and one LS255 and 2 65RT. All of them were shipped ontime. When I had questions about the product, I could reach out the sales and they could answer me all my questions. Excellent customer service, awesome price point compared to Amazon and Crutchfield. I will certainly go for all my audio needs."


Rating 2/10
1/5
modified review posted

"Very dissatisfied with the service and communication from Audiogurus. I purchased 6 volume controls and choose UPS 2nd Day air. A week later still no product. I had to call and find out where it was. Whats the point of offering expedited shipping if you can't deliver on that? I don't want to hear why you couldn't deliver. That's not my problem. Point is, don't offer something you can't deliver on. That's bad business. Will not shop here again and recommend no else does either. "


Rating 2/10
1/5
modified review posted

"Product has still not been received. Maybe think about sending survey after product has been shipped and received . . . "


Rating 4/10
2/5
modified review posted

"Shipping extremely slow.....the survey came before the product. Over a week and have not received the item."