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Full Rating Profile
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
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    Other

    • option not available International Order
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    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 5.50/10 5.50/10
    Shipping & packaging: Rating 6.00/10 6.00/10
    Customer service: Rating 6.00/10 6.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

196 Customer Reviews

Rating 10/10
5/5
modified review posted

"The item was out of stock but I was informed shortly after an inquiry. The Item was shipped as soon as it was available. Customer support is a lost art nowadays and is refreshing to find someone committed to it."


Rating 4/10
2/5
modified review posted

"After one week no sense of when the item will ship, the website states it is "pending".
My experience is that this is back ordered/oversold.
"


Rating 2/10
1/5
modified review posted

"Horrible customer service. Ordered Item over phone and was told it was in stock and should ship same day. Got an emailed receipt for payment in about 5 minutes and that was the last I heard from them. Was told I would get an email when it shipped but never did. Called several times and got only voicemail (during business hours). Two weeks later and item still haden't arrived and I couldn't even get ahold of them to cancel the order. Had to dispute it through my cc company. Also the coupon code from facebook for 10% off was not honored when I called on the phone. Not sure how they stay in business to be honest."


Rating 10/10
5/5
modified review posted

"Needed a cable for an older camera model and found it here. The price and shipping were both reasonable. I ordered it with no problem and it arrived within the stated delivery date. Would use Audiogurus again!"


Rating 10/10
5/5
modified review posted

"Shipping was very fast and the Benq W1080ST projector is awesome!!!"


Rating 8/10
4/5
modified review posted

"Audiogurus was the only vendor showing a brand new model Yamaha A/V receiver in stock, so I ordered from them. A couple of days after it should have shipped, still no email confirmation. I called and was told it was delayed from Yamaha and would ship in a week. With a prompt reply to my email after the week passed, they said it would be about another month before it was available. However, they offered to send a similar Yamaha for the same price even though it cost $50 more. I accepted and they also gave a me a substantial discount on the stand alone WiFi receiver, as the model I was getting did not have WiFi built in. So after some initial fears, I found Audiogurus to be responsive and they shipped promptly. Other than their web site showing an unavailable (not yet released) model as available, I had a good experience with them."


Rating 10/10
5/5
modified review posted

"Amazingly fast shipping, received my order in two days and was cheaper than any where else. Will be purchasing from here again."


Rating 4/10
2/5
modified review posted

"Had to call twice for order status, after two weeks the item I ordered was still not ready to ship. Cancelled the order"


Rating 6/10
3/5
modified review posted

"The item was as described. It took an extremely long time to receive product."


Rating 2/10
1/5
modified review posted

"As far as I can tell, my order still hasn't even shipped and I've not heard a word from Audiogurus that it's been delayed, is out of stock, whatever. There's no way to find the order if you don't sign up as a member of their website prior to placing the order either. I guess I'll have to steal some time from my employer tomorrow to call someone at Audiogurus as they don't have evening customer support via phone either. This is really poor customer service. "


Rating 10/10
5/5
modified review posted

"great price but took some time to ship."


Rating 2/10
1/5
modified review posted

"we have not received the order yet!"


Rating 8/10
4/5
modified review posted

"Pricing was attractive. However communication regarding availability and shipping status was lacking. No email communication whatsoever. Does not look professionally managed."


Rating 2/10
1/5
modified review posted

"Customer service is very poor. Purchased 3 speakers on 3/15/2014 and they have not shipped yet nor have I received and correspondence from customers service. I reachout out to them via phone and got their voicemail and via email, no responses from either.

I will update this review upon them reaching out to me or shipping the purchased items.
"


Rating 2/10
1/5
modified review posted

"Placed an order, never got confirmation of shipping (or any other issues) and then when I finally called them they told me the produt was back-ordered.

Only upside was that the Customer Support person was nice and helpful, but I should've been told more proactively long before I called them.
"


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