4/5

posted Dec-21-2011

"I ordered two pairs of Zumreed Dreams Hybrid Speaker Headphones from AudioCubes, and I am happy with my purchase. I admit I was slightly disappointed by the fact that despite my order being shipped out late, I had to be the one to email customer service to get the full story. Next time, I hope they email me first to let me know what's going on! Otherwise, they were quick with responding, polite, and I am happy with my purchase. Thanks!"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Nov-23-2011

"This is a review based on my purchase of the new Audio Technica ATH-A900x from Audio Cubes.

They have excellent customer service and responded quickly to my e-mails. Shipping, even from Japan to Southern California, USA, was an easy and fast affair. I found out about them through the Head-fi.org site, and couldn't have been happier with my purchase. I will definitely be shopping there again."

comment! report?

Is this review?… Helpful Cool Share

4/5

posted Sep-15-2011

"Ordered a AT-HPP5N but instead I got the case that comes free with the ATH-ANC7,(Does not have netting and logo says AT noise cancelling) (Refer Image - http://www.audio-technica.com/cgi-bin/dump_file.pl?file=http://www.audio-technica.com/cms/resource_library/product_images/1996902b619f64ba/orig/ath_anc7_access.jpg ) I feel cheated that I paid $60 USD but did not get what I ordered and something that was probably from a refurbished headphone

Received the below clarification from AudioCubes

That is the HPP5N, which is the unit that comes with ANC7. As there is no AT-HPP5N unit from Audio-Technica but an item that we have sourced for customers who needed a case just like AT-HPP5. However, the HPP5 is discontinued and the only case available and similar to HPP5 is the case for ANC7. The case for ANC7 is not free and is not a spare unit but has to be ordered as spare part from Audio-Technica. You did pay for what you received. We have also updated our website to indicate this so there is no confusion. Please let us know if you have any other questions.
"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Aug-08-2011

"Bloody hell, the shipping was fast for my item, 4 days to dubai, that's a world record for such a cheap shipping fee, my only problem was how long it took to ship, but a week and is fine by me.

Fantastic service, most likely will be my future headphone destination."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Jul-07-2011

"Have been a AudioCubes' customer for a while now since they started a long time ago. When the recession hit during the period I bought a pair of Mix-Style headphones and it took 7 days for the item to ship. Wasn't in a hurry so that wasn't a big problem. Recently just got a new order in for the new Mix-Style headphones and received it in 5 days. I think like many companies they had some trouble, but I know I will get the products I ordered, so I usually plan ahead - since their products are so unique anyway. Seeing so many negative reviews I figured I should say something that their service is just fine! Good people running the business, stuff coming from overseas in Japan so it will take some time - have checked out their NYC store and that place is dope too!"

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Jan-11-2011

"I ordered a Digital Harinezumi 2++ camera in July. I received it, broken, in September. It was sent in a box much too large for it with no paper or packing foam to keep it from moving around inside.

I sent it back and was told I would receive a replacement.

It has been almost six months since my initial order and, despite numerous calls and emails to AC, I have yet to receive a new camera or get my money back.

Under no circumstances should anyone deal with this company. I only wish I'd found the other reviews here before placing an order with them. The single worst shopping experience I have ever had."

This review was modified by garblor on January 11 2011 08:45:21 AM

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Dec-08-2010

"I ordered replacement pads for my headphones on the November 18 and was notified that the order was "processing". On November 21, having not heard from Audio Cubes I then asked if the item had been shipped. On November 23rd they said it would be shipped the following week as they are waiting for the order to come in.On December 2nd I again asked what was happening and requested they cancel the order.Audio Cubes then told me that this item ships with a lead time of 2 weeks and that my order was canceled and was refunded as requested. On Dec 3rd I asked for the refund details and as at today's date Dec 12 they have not responded. I have now opened a dispute with Paypal against them. Their communication is very poor. Why wasn't I told there was a lead time before ordering the goods? I wouldn't recommend Audio Cubes at all. Audio Cubes your customer service leaves a lot to be desired."

This review was modified by Blackjackal on December 08 2010 04:23:52 AM

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Nov-09-2010

"---Their customer service and shipping times are so horrible-

Ordered on the 21/10, payment cleared on the 23/10, and then the item kept on processing till 09/11. That's 17 days til the item was even packaged and shipped out.

Their email responder doesn't even have any ability to confirm things, the first response i got was "I am forwarding your email to our operation manager to have him take a look and expedite the order processing ASAP." Seriously, if you don't have the ability to help the customer don't do the job. Clearly this is an Audio Cubes management problem.

Secondly I never receive ANY email from the so called operation manager. I'm an disappointed, frustrated and annoyed at the long processing time and lack of customer support.

---If possible do not shop at audio cubes unless you can bare to wait the looooooooong processing time---"

comment! report?

Is this review?… Helpful Cool Share

2/5

posted Nov-05-2010

"I gave the order in October 1st and shipping date was October 23rd. I had waited for 22 days after giving the order. This is unacceptable but they send the items anyway."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Nov-04-2010

"Buyer beware - extremely slow processing times as noted in previous reviews - Ordered a set of Audio Technica Headphones 17th-Oct - shipped 2nd Nov
This Item was marked as in Stock"

comment! report?

Is this review?… Helpful Cool Share