"I started ordering a new Alesis dm10x drumkit on March 25th. Then I was told they would be closed 2 days for Easter and closed for Passover. THEN I was told no shipping for a few days because of a warehouse relocation...they conveniently shipped it on April 11th after accepting payment on April 4th!!! THEN, when it arrived on April 16th, it was just the drum module..NO DRUMS! AND THE MODULE WAS REFURBISHED NOT NEW!!! This was the response I got on April 17th...
"We apologize for the inconvenience this issue has caused. It looks like we received a module only from Alesis that pertains to a warranty exchange for a customer that is actually expecting it and it was added to inventory as a complete item. This data entry error created a new listing which is the one that you purchased. We spoke with Alesis and unfortunately they do not have the item available anymore as it was a close out. We will schedule fed ex to pick up this item within the next 24-48 hours under call tag # 997029450325515. Please let us know once Fed EX picks up this item and we will process your FULL refund immediately."
Guess what... THEY CANCELLED THE CALL TAG! I had to call Fed Ex and get a new one. Nobody EVER called me about my order. I called NUMEROUS times and most of the time noone ever picks up. You stay on hold til the phone goes dead on their end. THIS IS THE WORST COMPANY I'VE EVER DEALT WITH. P.S., I got an email today that says my refund has been processed. April 25th.

So timeline is as follows. order Mar. 25, Re-order Mar. 27(Paypal), Payment accepted April 4, Marked as shipped April 11, ACTUALLY SHIPPED April 12, Arrived April 16, apology by them with call tag April 17, Call tag cancelled by them April 18, I issue call tag April 22, they recieve box on April 24. Refund processed on April 25. They advertise same day or next day shipping... just follow the time line folks!!! March 25th order and an April 25th refund. They wasted my time for a WHOLE MONTH selling me a refurbished kit they never even had. Horrible customer service center. Thank the BBB for fast refunds. I never recieved the drumset, I have to order another kit from somewhere else...YOU HAVE BEEN WARNED!

OH, and I bet the guy waiting on this equipment "warranty exchange" is pretty pissed also... He waited ATLEAST a month to get it back... sad."

"HORRIBLE place to buy from.... no customer service whatsover. you cannot reach anybody on the phone or through live chat. takes 2 weeks to ship when they say 1-2 days. bullshit. do not reccomend this company"

"i placed my order on Thursday the 28th{3-28-2013} and they STILL have not shipped it out as of today Wednesday the 10th[4-10-2013}. everytime i call them,they say it will be shipped within 24hrs! and this is comeing from the manager! they did take my money out of my account within 12 mins though!!! very upset and i don't think they should even be able to be rated! i rate them with a BIG -5 customer service is no good and i have been on hold for a total of almost 4hrs out of 3 days!"

"DO NOT BUY FROM THESE GUYS, BEWARE! I placed an order through amazon and audiosavings was the the seller. The item should have been to me already and I started to wonder what was gonig on. I contacted Amazon and they contacted audiosavings who did not even send the item on the date when it should have already been to me. Luckily Amazon has protection against clowns likes this and they were able to refund me my money and cancel the order. DO YOURSELF A FAVOR AND PAY A COUPLE MORE BUCKS AND BUY FROM A REPUTABLE DEALER AND NOT THESE GOOFBALLS! I WOULDN'T RECOMMEND THEM TO ANYONE!"

"I was asked last minute to do audio for a wedding on the 4th of July, 2012. So that day, 12 days prior to the event, I immediately ordered a set of self-powered PA speakers and was attracted by AudioSavings' 'Same-Day shipping'. I received an order confirmation right away; however, I didn't get a shipping notice until 6 days later, at which time FedEx advised it would not deliver the package until the 5th; 13 days later. I called AudioSavings cust service and I was absolutely assured it would be there on the 3rd; however calling FedEx on the 3rd I was advised directly from FedEx that it wouldn't arrive until the 5th. I had to call FedEx and refuse the package in transit, and have Visa fraud dept reverse the charge, and pay through the nose from a local rental.
Advised to steer clear of this company."

"Got screwed by these guys. They have very misleading advertising on some of their products. They described their Cadence CST1 tweeters as being of high quality and great volume. Not the case, probably the worst tweeters I've ever come across. Seller did not want to issue a refund. They were also very rude when I communicated with them. They clearly do not value their customers.

Thanks for wasting my time and stealing my money. I see that they also have 9 BBB claims against them. DO NOT BUY!"

"I got screwed by these guys. They said they had something in stock took my money and never shipped it. They don't reply to repeated emails. Buy from these guys at your own risk...you've been warned!"

"I did have some issues with a car stereo, I got an email from Jose@Audiosavings.com and the problem was resolved very nicely and professionally. In the pass I got my JVC home stereo from them too and a few more electronic items, great products and excellent customer service, looking forward to keep doing business with AudioSavings.
Thanks Jose’
"

"This stumbled-upon seller was a great find--mostly because they had the lowest possible price anywhere in the whole market (with free shipping and full manufacturer warranty).

However... they're listed as a seller that "Ships items quickly" on eBay, and that wasn't true in my case; unlike the previous poster, my item was shipped a good five days after order/payment. This may seem insignificant in normal situations, but it was very worrisome for three-ish reasons:

1) at the time, I was going to be out of town by the estimated delivery date,

2) the item value was *not* cheap and very much needed in a time-sensitive way, and

3) FedEx was the chosen carrier.

I've had massive problems before with FedEx folk being ubertarded, so I did what I could to curtail errors and prep for an interception. Calling ahead, I found out a signature was mandatory, therefore, I asked the rep to hold the package at the local facility the day it arrived so that it could be shipped when I was ready to receive it. Specific dates and times were given, and details were triple-confirmed; I was assured that they'd make the first delivery to my place the day *after* I returned. (NOTE: If this package failed three times in delivery, it would be returned, and thus cost me even more money and time for another shipping attempt from the seller--if that was even possible.)

While out of town, I monitored everything via the provided tracking number, and all seemed to be going swimmingly (online) by the time the package reached the local facility. A last obsessive check before my return trip revealed that there were no further tracking updates, so one would think it logical to conclude that the package was sitting there, safe... unmoved.

But no.

When I got home, I saw THREE missed attempt stickers from FedEx posted on my door. The last sticker was left *thirty minutes* before I had arrived. WTF.

It took a good (outraged) twenty minutes of maneuvering with the FedEx rep to get it delivered one final time the NEXT DAY, but it should never have come to that in the first place.

Again, this may all seem trivial--or not even the fault of the seller... but the length of time it took FedEx to knock on my door with the package in hand (sans delay) was the SAME amount of time it took for AudioSavings to get around to shipping my purchase.

These days, I make it a point to not hold such sellers to their advertised "word" unless they have a well-known track record, i.e., when everyone and their mother praises their purported greatness. I'd never heard of the company before until I saw their eBay listings and then checked around, which told me very little, almost next to nothing. So based on their name, site, wares, and their not quite 100% feedback rating, they seemed to be solid discount resellers that you want to hit up only if you want to save on a huge chunk of change. This is not to say that the quality of the item I bought was crap--it's actually pure awesome for b-stock, but it never occurred to me that a "savings" for audio gear was the *absolute most* that I could expect from a seller called AudioSavings.

Go figure.

Recommended only if money saved means more than time lost."

"I've ordered from Audiosavings on multiple occasions and they've always been great on prices and shipping. They usually ship in around 24hrs after you order and i've gotten all of my stuff within 4 days except for once but that was because of FedEx (apparently they couldn't find my house...) I would recommend them to anyone looking for a great price on car audio gear of any kind."