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  • AudioSavings

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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

27 Customer Reviews

Rating 2/10

Do not reccomend this,place

"I bought a boss subwoofer total was $167 the thing sucked so i wanted a refund they are,only return,133 for a 10% refund and stocking fee and also i had to,pay $45 at ups for a shipping fee and they do not refund that. The subwoofer you couldnt,hear sh** out of it i highly recommend to not buy from hear they are a scam"

This review was modified by Celeste-dlove on June 07 2016 12:40:41 PM

Rating 2/10

"This company has VERY aggressive sales policy and an AWFUL customer support. . They will gladly sell you anything and free ship it to you, but wait until you find out that something is wrong with the item that you bought. If you would like to return a defective or just bad quality product, regardless that the circumstances are in your favor, they WILL charge you 10% restocking fee AND in addition CHARGE for shipping that you DID NOT pay when they shipped the product to you initially. Not to mention that you ship back the DEFECTIVE item AT YOUR OWN EXPENSE. Or for replacement of defective items you would wait forever (like some other reviewers have described).
For the reasons above, the reviews of AudioSavings are SO polarized... If you happened to get the chance to receive a good quality product, it is shipped free and you are happy, but God forbid to get a bad Apple and to have to deal with their customer support. They will make you cry...
Oh, and they are in a hurry to cancel the Ebay Transaction, so that you CAN NOT leave them a bad feedback. Beware of the latter. DO NOT AGREE to the offer to cancel Ebay transaction, until you've got ALL you money back.

Rating 2/10

"Purchased a touch screen car stereo (Rockville) brand.Stereo arrived quickly was installed immediately.

Next day radio starts loosing time not completely reseting but slowly losing up to an hour a day. Contacted Audio Savings (seller on amazon) was told to return unit for replacent. I was told I replacement would ship 24hrs after the received the bad unit back. 2 WEEKS later!!!

I receive an automated email that new unit will ship in 24 hours. This was a Thursday by the following Tuesday still no replacement. I call audio savings and am told it shipped on the 12th a week before the automated email. I finally got a decent customer service rep and she gets me an "upgraded" bigger better unit in the mail that day!

I receive the new unit and immediately install the new unit is too big for my opening but I make do. The next morning the time is 2 minutes behind, by lunch 4 minutes by the end of the day 6 minutes. I immediately call and get the same rep she tells me a tech has found a "fix" for the issue. I am put on hold and another rep answers and offers to get me another unit to which I decline then I'm offered a refund if I send back the unit and wait for them to refund after they receive it back.

I don't trust anyone of them to refund my money or take care of this issue so I'm stuck with a car stereo that never has the right time.


Rating 2/10

"Their customer service sucks when it comes into returning equipments. Sure they are pretty quick in shipping out when you first purchase their products, but when it comes to returning. To me this sounds more of an empty promises which is SCAM!! I have been trying to see wheres my product, which I bought pair of rockville speakers in 2014 and in January 2015 one of them blew, they sure did made the deal sound good and easy but sending me an email pre-paid package label. So I send it and than three weeks later all I was getting from them was, your product will be shipped within 24 hours. Your shipping is in process. These words and phrases sure does as empty voices. I bought this through Amazon website. I send them an email to what is going on, and my last stop is to report it to police department as this company is a SCAM. That is where they have put me to go through. I Dont like them, I Dont want to any business with scam company, and for sure I will file a report about this company. "

Rating 10/10

"I ordered a VocoPro karaoke unit through Audiosavings' eBay store on Dec 18th. The unit shipped the same day and arrived on the 23rd. Unfortunately, the karaoke unit powered up but none of the speakers worked (I see this as a problem from VocoPro, the manufacturer of the unit). I called Audiosavings and spoke with one of their customer service representatives. Within minutes, he emailed me a prepaid return label and I sent the unit back. It arrived on the 29th of December, and on the 30th they sent out a new one to me. It arrived a few days later without any problems.
I have to commend Audiosavings for their efficient customer service and unbureaucratic return and exchange process.

Rating 10/10

"I ordered 2 pair of DT770 250 ohm headphones. Audio Savings had the best deal out there. I saved $60 by buying from them.

The phones arrived promptly via FEDEX.

The had great customer service. I had to contact them several times by phone. They were courteous and informative.

Rating 10/10

"I ordered a Rockville Speaker and had a problem with Bluetooth. They paid to have it returned and fixed it. I didn't think the 2nd sounded as good as the first and once again they paid to have it returned and sent me a new one. I can't imagine that they made anything after paying 5 Fed Ex charges for something that wasn't their fault. Great customer service! Wouldn't hesitate to recommend them and I have on DJ Facebook sites.


Rating 2/10

"They suck ! I wrote them this about a Yamaha PSR S950 workstation keyboard i bought of them last January 13,2014 with a full year warranty on ebay !
Dear audiosavings,

Yes I bought this keyboard of you’s last January ! Right after I bought the keyboard ! I played it about 5 times about 5 minutes each time and no problems ! Then I was hit by a car ! And had not touched the keyboard till this past week ! Cause it took me awhile to heal up ! Well the keyboard was put back in its box so it would not get dusty or anything ! And it has sat in my music room which the room temperature is perfect and no damage or that can happen to any of my instruments ! Well finally I have brought this keyboard back out and have started playing music again ! I was told that this keyboard was new and was returned cause it was a christmas gift ! That the people had bought the wrong one ! Well now when I turn the keyboard on and play for a bit , it shuts itself off ! And I know it has a automatic shut off on it ! Well I have turned that off .Whats my warranty Yamaha PSR S950 Please let me know Item number 301045497033 Thankyou
And they replied to me in a email with this !
Dear dawn9396,

Please call Yamaha directly at 714-522-9000. They will replace the unit for you.
If I can be of any further assistance please let me know!
David N.
Customer Service Specialist
AudioSavings Inc
Well i called Yamaha and they have no Knowledge of Audio Savings getting a hold of them ! And now have emailed them after about 10 times now they stopped replying to me and wont even answer me back ! Now i have the keyboard at some guys house who is suppose to be a authorized repairman for them ! And i seen his work room ! My keyboard is mint and now wonder when i get it back if it will be scratched up !And i warned the guy he better not scratch it in case i decide to sell it down the road, it will lose some of it's value if scratched or that ! And he goes i will do my best and try not to scratch it! Man they told me Yamaha would replace it and they lied !


Rating 2/10

"Buyer beware, customer service has been absolutely horrible to deal with. I bought two different receivers (Rockville RPA6000 and Technical Pro RX504) both listed as new, both were defective. Both were returned to Audiosavings for a credit card refund. I was told my refund was complete and given an authorization number. Now Audiosavings cannot locate the returned power cord and they will not refund my purchase. I’ve been told, they are still trying to locate the returned power cord. After many phone calls and emails (emails to customer service were never responded to) I still have not been refunded. Absolutely ridiculous that the returned power cord which they lost is holding up my refund. What an absolute joke. It has been over two months and still no refund. I would very strongly advise that you buy from a reputable company, NOT Audiosavings."

Rating 10/10

"This company is A+
They are not sitting around waiting for your phone calls, they deal with hundreds of customers a day, give them a break.
They offer the best price you can get or will match it, and if you think shipping doesn't make mistakes, think again. (IT HAPPENS, GET OVER IT). If you think there rough! try US customs, they ripe open the box throw out the packing then toss it back in the box to be shipped out of country (NICE)
I have dealt with them about 12 times and have spent thousands of dollars with them and have saved 35% or more and yes I had a Peavey DOA amp shipped to me, box was never opened so it was the factory screw up. Now they open every box and make sure it is working at no extra charge. Other companies would tell you to contact the factory (Good luck on that one).
Have a little more patience when you call them it will make for a nicer day and remember how you treat them is how they will treat you. You are not dealing with the owner but a person who has limits at what he can do for you.
I live in Belize and have not been asked to say this but dealing over the internet has showed me there are allot of dicks out there but just as many nice people to deal with. Audio savings is one of them.

Rating 2/10

"Purchased an item from audiosavings via ebay.

item was clearly listed as NEW. was an "open box sale", but it was stated that this was only because the cardboard box had a few scratches on it. the item was assured to be in NEW condition.

as soon as it arrived (with a hidden deliver fee) i opened it, saw the box was worn, scratched. inside, i saw the device and everything inside had obviously been opened, taken out, used, abused...

in fact, the device showed signs, had scratches and marks to appear that it has been taken apart and put back together.

the item does not even work. at all. no power light. it just makes crackling noises and messed up the rest of my equipment when i plugged it in!

worst is, after the hidden delivery fee, this broken item cost more than a brand new, off the shelf, sealed box exact same item off the shelf....

i recommend no one do business with audio savings inc. these guys belong in jail.

Rating 2/10

"I purchased a pair of Rockville ASM5's around Xmas. EXCELLENT little speaker. Liked it so much I bought two more pair. A few weeks ago a friend walked up to the speaker to change the volume and a static charge KILLED the right channel speaker. Light still comes on the right speaker, left speaker works just fine. The next day I connected the other pair and guess what - static killed the right speaker AGAIN. The speakers that blew came in the same Rockville branded box. I haven't had any kind of trouble with the first set . . . kind of coincidental that the two that died came from the same run of speakers don't you think?

I've tried to get ahold of the dealer - AudioSavings - and haven't heard a word. I don't even want warranty work done (I live in Canada), just instructions on how to change the fuse.

SO . . . I will NEVER buy or recommend any Rockville products OR anything from AudioSavings. I discovered that not getting a response from AudioSavings is pretty much par for the course. You'd think that in this day and age of instant information people in business would care a little bit more about their conduct - especially in this new on-line world we live in.


Oh ya - THERE IS NO WARRANTY COVERAGE IN CANADA. Buyer beware - read ALL the fine print.

Too bad - couldn't give them a -10


Gee - go figure. I did receive a reply from someone at Rockville - a contract worker, not a customer service rep - as they ignored my post(s).
- They will replace the speakers (actually have a warranty in Canada - at least in my case as I've used the power of the internet to have them contact me.) if I send them back for replacement.
- As I had told them it isn't cost effective for me to send the units back and they still gave me an RMA with a ten day expiry.
- All I need is a schematic or even a picture of the board with the fuse visible and I can change the fuse (if that's the problem) myself as I do know how to solder.
- NO REPLY BACK when I explained AGAIN that sending the units back wasn't going to happen. Obviously they think that they have solved the problem by contacting me.


I'm out almost $300 CDN and one way or another I WILL get satisfaction.
BTW - I've never seen a rating of less than 1 before but AudioSavings does.

Rating 2/10

"They took 6 weeks to investigate lost delivery - did not respond to 3 email requests for stautus update. Customer service promised call backs on two separate occasions and then did not respond. Customer Service would provide their name for follow up, but when I called back to talk to that person, somehow they were always busy and we had to go through the whole issue again. When I finally voiced my displeasure with their lack of service and poor response time they immediately (within 15 minutes) sent email that the claim for lost delivery was denied - AND then sent email asking WHY I would give them negative feedback!"

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Rating 2/10

"First, I ordered a Rockford Fosgate T1D412 subwoffer and enclosure that was "built just for the sub" via a call to audiosavings sales support. (I'd provide a link to the listing, but it seems to have been removed from their website...) I was told that i'd be able to split the payment on two different cards; I gave the represenative the first card number and it billed the entire amount to that card. With that being said, the experience goes in a downward spiral from here. I recieve the sub and box, to my relief everything is undamaged. After unpackaging everything, setting up the wiring, etc. I'm ready to put the sub in the box. I do so and the cutout for the sub is probably 1/2 inch or more too small for it to fit. I proceed to call audiosavings sales support and explain the situation to their rep. He then asks me for a picture to prove that this is true. I sent him the picture and call back, the same rep answers. He tells me that he has to ask a manager to send me a new box..... Really? Seeing as i work in a call center I said okay and tried to remain patient with the situation. I sent the picture (Tue, Oct 22, 2013, 11:37am), called back several mins after (Reached the same rep, so they couldn't have been too busy) and he told me then that he had to consult with his manager. I did not recieve a response from this rep until (Wed, Oct 23, 2013, 8:50am) all that this email said was "Thanks Kevin, ive contacted my manger and will get back with you ASAP." (Exact message, i did not modify any text). Finally, on (Thurs, Oct 24, 2013, 4:01pm) the same rep responds with "I will set you up with a return, and give you a refund on that item." (Again, that is the exact message he sent). Long story short I resolved the issue with the the encolsure on my own. I had to sand around the cutout for about 45mins until the sub fit into it. Audiosavings.com has demonstrated more than a few good reasons as to why i'll never recommend anyone purchase items from them. I know it doesn't matter much to them but at least a review will make me feel as though somebody from audiosavings has listened and might actually give two preverbial shits about horrible customer service.

+ Read user comments

Rating 2/10

"Let's start at the beginning...

Wednesday, Oct. 2nd

I hit their site knowing what I wanted and that I had to beat the 1pm deadline so it would be shipped that day and I'd have it Thursday since I live in NY. This was important because I was leaving Thursday evening at 7pm for 4 days. After finding everything I wanted, I filled out the personal information and took the option of paying via Paypal. After 4 different attempts at re-placing the order, it failed each time to take me to Paypal and showed the final order cost as "TBD" no matter what I did.

I called the company and after waiting a while got someone on the phone. I explained the above (needed the order out TODAY) and the issue I had been having. He assured me he could run it back to the warehouse and get it out on time. I went over everything on the screen with him and, he sent me a Paypal invoice which I paid within 2 minutes. I felt relieved this was done.

Got a call from someone female at Audio Savings saying there was a problem... whoever took my order forgot to charge me sales tax (I am in NY) and that the order never went out due to their screwup. Wonderful!! I explained my predicament to the woman about not being home for 4 days and that I didn't want the product sitting on my front stoop that entire time. I then explained to her I'd arrange to have a friend come to my house and pick it up on Friday. I gave her my credit card info to bill me for the tax I wasn't charged.

I called my installer who lives over a half an hour away from me and arranged to leave the keys to my vehicle asking him to please pick up the packages so they didn't sit outside. He would then proceed to remove the old and install the new equipment in my car.

Friday, Oct. 3rd

My installer drove to my house, pulled out the old equipment from my truck and would return later to install everything.

My installer called me to inform me that FedX had been to my house but... they left a note that a signature was required to receive the package!!! Now, when I told the girl at 5:15pm two days before that I was concerned about the package sitting out front, why in the hell did she not inform me it would be coming signature required????

Furious (putting it mildly) with my work truck that I needed Monday morning ripped apart, I drove back down from New Jersey to pick up the package from FedX so it could be installed and I could actually work Monday morning. I then proceeded to drop the box at my house and drive back to NJ to rejoin my wife at the hospital.

Saturday, Oct. 4th

The installer showed up at my house and... my phone rang at 8:02am. It was my installer informing me that they DID NOT include the mounting kit I CLEARLY included in my original order with the guy on the phone. Now I know why when the girl called back she said, "The good news is your order total is lower than you were quoted, the bad news is you weren't charged tax."

Let's do some math now... I saved $39 ordering from them vs. my normal channel. It cost me $40 in gas to drive back from NJ to pick up stereo at Fedx and had to pay my installer $75 for coming out to my house even though he could not install the stereo.

$39 - ($40 + $75) leaves me in the hole for $76 not even considering the 5hrs I spent driving back and forth from NJ.

I am absolutely horrified at this entire ordeal! My original plan was to order from Sonix Electronix as I've done before but they were cheaper and closer.

I wrote them this email three nights ago and have yet to get a response from them. As far as I am concerned these people are clowns.

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