36,421 stores
1,204,129 reviews
5678 shoppers online now
Our WeeElite Program recognizes excellence in customer satisfaction. To display the ResellerRatings Elite badge, companies must meet stringent ratings standards, and they must subscribe to the ResellerRatings Merchant Member program to actively participate in resolving customer issues at ResellerRatings.
Minimum 8.00 lifetime rating, 50 minimum lifetime customer reviews or Minimum 8.00 six month rating, 25 minimum customer reviews in past six months.
* Any rating below 8.00 disqualifies a merchant for Elite.
ResellerRatings Elite is not a guarantee or a warranty that you will receive excellent service, but companies that qualify for ResellerRatings Elite have the highest customer satisfaction ratings of any companies listed on our site.
If you see the ResellerRatings Elite badge on a website that does not appear to qualify, please let us know.
71 reviews 
posted Sep-24-2007 “The product manufacturer provides all item descriptions and they say this one was 100%
accurate. We shipped the exact item ordered, but were happy to offer return for refund if unhappy for any reason - including, as in this case, you got confused and bought the wrong thing.
We wish we made money on returns, but it isn't true. The small fee, $1.50 on $10 item, is there to discourage kids and pranksters from mass ordering and mass returns as a joke and covers less than 10% of actual shipping labor, packing and restock costs - we pay 90% of cost. We lose at least $10-$15 on each return, but we want to help our customers. We wish it was appreciated by this one.
”
posted Sep-12-2007 “We sent this customer the exact item ordered and advertised and he knows it. It is a technical product and this customer wants to do some very technical automated script programing. The manufacturer provided a programing manual, but some previous programing knowledge is required to do what the customer wants. This is like buying a car, then getting mad because you don't know how to drive. Lack of drive knowledge, does not make the car defective or falsely advertised. Additionally, like all responsible sellers, we are happy to accept returns during the first 30 days and offered that. This customer waited well beyond that to contact us. ”
posted Aug-28-2007 “This is an unusual feedback. As the buyer stated, this was a keyboard from Target. Target sold the keyboard on Amazon who sold it to this customer. Amazon or Target should have helped their customer but apparently had a no return policy. We did not have anything to do with this sale and never sold this keyboard to anyone. When the frustrated buyer called us (she also saw us selling it on Amazon), we offered to try and fix it for her if she sent it to us - just to be nice. We are shocked she would leave us negative feedback for trying to help her on something we did not even sell. She must think our offer to help meant we were somehow involved in the transaction. Apparently, no good deed goes unpunished .”
posted Sep-07-2007 “Actually, we shipped the exact item this buyer ordered promptly, in perfect shape at the lowest cost in the United States - in other words - perfect service. When she contacted us saying she got the wrong item, we carefully researched, and found that the correct item was shipped and received, but we told her we were happy to (and did) issue an RMA for return for refund. At this point, she got really angry, saying she could never make a purchase mistake and that we were lying (we were not). Then she made a lot of threats including this feedback if we did give her a free product. We don't give in to blackmail or scam artists and will be reporting this one.”
Share your shopping experience,
write a review!
Follow us & win cool gear: 
Full Rating Profile
Visa / Mastercard
American Express
Discover
COD
Check
Standard Next Day
International
2-3 Day Delivery
Require User Registration
Guaranteed Security
International Order
posted Sep-19-2007 
This review was modified by 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I ordered a digital camera from ANTOnline. They sent me a different (and much cheaper) item, and will not replace it with the camera I originally ordered. They also charge a 15 percent \u0022restocking fee\u0022 on all refunds, even if the returned item is still in its original unopened packaging. They cannot be reached by phone, and have ignored my repeated requests for help via email.<br><br>This company is officially known as Atlanta Network Technologies and is based in Atlanta, Georgia.<br><br>If you have similar problems with ANTOnline you should file a complaint with the Atlanta Better Business Bureau at:<br>http:\/\/www.atlanta.bbb.org\/complaintsearch.html<br><br>You can also contact the Georgia Attorney General\u0027s Office at:<br><br>Office of the Attorney General<br>40 Capitol Square, SW<br>Atlanta, Ga 30334<br>(404) 656-3300<br><br>See www.antonlinesucks.com for more stories from dissatisfied customers.<br><br>And if your friends are shopping for electronic components, please warn them about ANTOnline.","link":"http:\/\/www.resellerratings.com\/store\/Atlanta_Network_Technologies\/comment\/335518#comment335518","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atlanta_Network_Technologies.jpg","store_name":"ANTOnline \/ Atlanta Network Technologies","username":"kd5bdq","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BUYER BEWARE! DO NOT DO BUSINESS WITH THIS COMPANY! They sold a product that was advertised falsely (it said it was for Windows XP, but the Supervoice 2.2 software that came with the modem is not) and will not take the responsibility for it. After dealing directly with the manufacture (Creative sent me a 164+ page document to weed through), I can not get the product to work and they (ANTOnline) will not take it back for a refund. Both take the \u0022not my problem\u0022 attitude! I asked ANTOnline for a return\/refund, but they refused. In the end, I paid money in good faith for a product that I cannot use. BUYER BEWARE!<br><br>AGAIN, BUYER BEWARE! What this company said in its reply is absolutely NOT true. It is, however, reflective of how they will treat YOU, if\/when you are lulled into buying a product from them and have an issue with the product. I received this item from them on 8\/10\/2007 and requested a return\/refund on 8\/25\/2007 (15 days), which was well within their so-called 30=day money back guarantee! This product came with software Supervoice 2.2) that said it was for window XP, but I found out that it is not. You have to buy different upgraded software software for windows XP. I have many years computer experience. I even mentioned the problem to an IT person at my company and one at Fry\u0027s Electronics and they both said there was an issue and they would return the product. Any other product (card with software) I have bought to install on a computer has installed with the software or the seller was responsible enough to gladly take it back.<br>This seller (ANTOnline) is not responsible. They made the analogy about buying a car and not knowing how to drive. This is a good analogy for their business practice. Buying a business and not knowing how to run it. <br>I will be elevating this under consumer protection very soon, if I do not get a refund from them. If I do (or do not), I\u0027ll repost the outcome. AGAIN, I SAY BUYER BEWARE!","link":"http:\/\/www.resellerratings.com\/store\/Atlanta_Network_Technologies\/comment\/334354#comment334354","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atlanta_Network_Technologies.jpg","store_name":"ANTOnline \/ Atlanta Network Technologies","username":"wrcoleman","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This store shipped a keyboard bought on Amazon that was sold through Target.com. When the keyboard turned out to be defective, neither Target nor Amazon would acknowledge that they had responsibility for accepting it back. It took 6 calls to Target before I got someone who \u0022found\u0022 an email address for the company that they said was the reseller: Antonline.com.<br><br>Antonline.com did respond to my email but won\u0027t refund shipping charges or even pay to have the item returned to them, so I am out shipping TO ME and shipping TO THEM on an item that was a gift. <br><br>When I complained they sent a standard \u0022this is what we don\u0027t do\u0022 form that all such companies hide behind in order to avoid actual responsibility for their own products.<br><br>A completely unethical company. Beware of buying from Amazon through such resellers.<br><br>Customer Response to Company Response:<br><br>Really a stunning response from this company. Both Target and Amazon said that Antonline was the original seller and responsible for customer service. Amazon\u0027s policy to to pay for shipping on defective items from resellers. Not to mention lousy customer service even if they\u0027re not bound by Amazon\u0027s rules. Also this resellers contention:<br><br>\u0022We did not have anything to do with this sale and never sold this keyboard to anyone. When the frustrated buyer called us (she also saw us selling it on Amazon), we offered to try and fix it for her if she sent it to us - just to be nice. We are shocked she would leave us negative feedback for trying to help her on something we did not even sell. She must think our offer to help meant we were somehow involved in the transaction. Apparently, no good deed goes unpunished .\u0022<br><br> . . . is a lie. I\u0027ve read other responses from this company and apparently their tactic is to pretend that everyone is responsible for their problem products but them. <br><br>Antonline was a reseller on Amazon, they sold the product, I have two emails from them acknowledging that they sold me the item, but refusing to pay shipping on a defective item. They even sent me a return address that acknowledges this:<br><br>Atlanta Network Technologies<br>Attn: Returns Department<br>RMA # (Amazon Order Number)<br>33 Mansell Court<br>Roswell Georgia 30076<br><br>Note the \u0022RMA # (Amazon Order Number)<br><br>They did NOT offer to repair this product as claimed and I never called them. Oh, and I\u0027m not a woman. <br><br>Also note that they claim that they never sold this keyboard to anyone, but then in the next line, say, \u0022she also saw us selling it on Amazon\u0022! And the item is not listed as Antonline on Amazon, it was listed as coming from Target, it took some digging to discover who the actual reseller was, something I think Antonline depends on with these collaboration with Target and Amazon. They can sell a product and ultimately have no responsibility for customer service so it\u0027s a win for them with no consequences unless someone tracks them down. Avoid Them!<br><br>Joel","link":"http:\/\/www.resellerratings.com\/store\/Atlanta_Network_Technologies\/comment\/237991#comment237991","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atlanta_Network_Technologies.jpg","store_name":"ANTOnline \/ Atlanta Network Technologies","username":"joeldm","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ANTOnline are full of CR@P. I bought a \u0022Abit AB9 QuadGT LGA775 Intel Core 2 Duo\/Quad Processor Support Motherboard\u0022 they delivered a $20 AMD Cheap old AM2 motherboard. They would not answer emails or call me back. As I bought it through their Amazon store , Amazon forced them to send RMA and refunded my money. ....<br><br>Still No call back... Their customer service said I had to pay shipping and 15% restocking... <br><br>Do not believe rating they have listed lots of positive ratings , 2 months ago they were 3.0 now they are 9.0 <br><br>ANTOnline use Bait n Switch and are not worth wasting your time with.... <br>","link":"http:\/\/www.resellerratings.com\/store\/Atlanta_Network_Technologies\/comment\/335006#comment335006","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atlanta_Network_Technologies.jpg","store_name":"ANTOnline \/ Atlanta Network Technologies","username":"oztambo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a surveillance camera from these people, paid for it, and received only part of the order. No instructions and no way to mount the camera. When I complained, they told me to send the camera, along with an RMA #, to DPSI in California. Later they said they never had given me an RMA #, nor told me to send it to DPSI, even though I still have the emails they sent to me about this. Now I have no camera, they have my money, and I have nothing! They robbed me, out and out. Then they lied to me and the BBB. <br>My advice? Never do business with these crooks.<br>You may be the next one to suffer a loss.","link":"http:\/\/www.resellerratings.com\/store\/Atlanta_Network_Technologies\/comment\/627261#comment627261","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atlanta_Network_Technologies.jpg","store_name":"ANTOnline \/ Atlanta Network Technologies","username":"lowilli","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I order through the Buy.com marketplace. I ordered the DVI-I dual-link to HDMI Male adpater and received the DVI-D Dual-link to HDMI Female adapter. When I looked at their site, the product description does not match their buy.com posting and even disagrees with the specs they list. The Specs are for the correct product, but the description is for the incorrect one I was sent. When I called, they said they will not do an exchange nor can they guarantee me they would resend the correct product. They \u0027have no way to check what\u0027s in their warehouses\u0027 as they have 9. If I order product A and pay for product A I expect to receive product A, not B and then be told they can\u0027t even tell me why the error was made or if they even have product A. I may even receive the wrong one again if I reorder. That\u0027s customer service?! I will never do business with them again. If they cannot handle a small, cheap $10.00 part, I wouldn\u0027t trust them with a larger order. All my AVS business (as well as family and friends will be from anotehr vendor). ","link":"http:\/\/www.resellerratings.com\/store\/Atlanta_Network_Technologies\/comment\/439747#comment439747","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atlanta_Network_Technologies.jpg","store_name":"ANTOnline \/ Atlanta Network Technologies","username":"asmolenski","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I found ANTONline through AMAZON. They had the cheapest price from a reputable site I could find. The reviews were mixed online but the low price outweighed these risks despite the relatively high shipping charges. ANTOnline shipped quickly, however they delivered the wrong memory for my server. After several attempts I was able to contact customer service. They would not take the order number I provided, the would not take any other information or attempt to rectify the issue. Their only solution is RMA, then after several days perhaps issue a refund less shipping and restocking fees. <br><br>I am disappointed in this lack of service. ","link":"http:\/\/www.resellerratings.com\/store\/Atlanta_Network_Technologies\/comment\/454451#comment454451","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atlanta_Network_Technologies.jpg","store_name":"ANTOnline \/ Atlanta Network Technologies","username":"wookiefeet","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Despite extensive description of the item on the Amazon\u2019s page, wrong item was sent. Customer support is awful!!! VERY unfriendly and confrontational! The woman CSR belongs working for a city welfare office where her talents would most certainly be welcomed as a definitive ball-buster! Rude, accusational, and anything but customer oriented!<br><br>They boast about that \u201c\u2026like everything in life, 1% of people are unhappy - no matter how hard you try to help.\u201d They did not try \u201chard\u201d to help. When I contacted them about my order containing potentially wrong item, not because I placed a wrong order \u2013 but because they screwed up, the CSR told me to wait for the package, open it and see what they shipped. When I tried to ask for if the shipping charges will be refunded, she told me to take it up with Amazon, because that is who \u201cI paid\u201d! <br><br>Their replies are insulting and insinuate that it is the customer who is at fault for ANTOline\u2019s mistake! <br><br>Will never consider purchasing anything from this reseller, even with potentially lower price. The run around and horrible customer service is just not worth the headache. <br>","link":"http:\/\/www.resellerratings.com\/store\/Atlanta_Network_Technologies\/comment\/333626#comment333626","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atlanta_Network_Technologies.jpg","store_name":"ANTOnline \/ Atlanta Network Technologies","username":"levster","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great product. Great price. Very fast shipping too. I would highly recommend this product and seller to anyone.","link":"http:\/\/www.resellerratings.com\/store\/Atlanta_Network_Technologies\/comment\/330120#comment330120","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atlanta_Network_Technologies.jpg","store_name":"ANTOnline \/ Atlanta Network Technologies","username":"gwlashier","rating":"5"}, "single");){kind=link}
"Horrible experience. They sent me the wrong monitors and then made me pay all return shipping charges (about $30) before I could get a refund. Customer service was horrible with minimal contact and confusing interaction. REFUND TOOK 70 DAYS. Pitiful experience from a pitiful company. Overall rating: F-"