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"The website looked a bit shady to me compared to other sites so I decided to check resellerratings to see what was going on with them.
It seemed like they were a good company to work with so I went ahead and placed an order for a video card.
I didn't receive confirmation of my order until the next night, and didn't see anything about my order status on their website, even though I had an order number given to me via e-mail.
I felt a bit lost, so I went ahead and gave them a call. After one or two minutes I got a hold of someone with rather broken english, but that wasn't a problem for me to deal with. The problem was that they told me they did not have my video card in stock, and that they would have it the next week, on a Monday.
I don't understand how they could let me order something that they did not have in stock. Typically these retailers don't list anything on their website unless they actually have stock of the item.
Another thing that bugged me was that a friend ordered the same thing, but got a different ETA (Wednesday instead of Monday). I was puzzled at this, because it seems like no-one knew when they were going to get a shipment in.
I asked that my order be canceled and they were glad to do it. Very similar to another user where they said, "Yes," then promptly hung up on me without notice.
I didn't enjoy their website, their status of ordering, and especially their customer service. Never again Atacom.
There are much better retailers to choose from, why try out the shady ones?"
"First, shame on me for not doing enough homework on this company.
I ordered on thier web page $1300. worth of gear. This included a Lian Li aluminum case number pc-601. I waited till my order got here the next week, and suprise, no case. I called the company and talked to Jacky, he seems to be in charge of stuff there. He said, oh give it a few more days. It is coming from another state. Ok, another week later, still no case. I called again and this time talked to some woman, whom I had a hard time understanding with her accent. She hangs up on me. I call again and ask to talk to Jacky, he says, oh, we don't have that case any more, sorry. Thus we talk and I stupidly accept another case, this one arrives a few days later. Somehow, I mistakenly ordered a 32 bit processor and mobo instead of 64 bit, still not sure how this worked since I am possitive I clicked on the 64 bit version, but invoice says no. The hard drive came in bubble wrap and inside a ESD bag, no paperwork at all. All boxes had been previously opened. I am looking into legal matters.
"Deceptive website and horrible customer experience. The item I ordered from them is listed on their website with no indication that it is out of stock. However, after waiting nearly two weeks from the order date, I was finally informed by a very terse email that the item was out of stock with no expected fulfillment date. Wish I had checked this site first before ordering from them!"
"Extremely deceptive selling practice. Sells items that are NOT in-stock and do not notify customers of the lack of inventory. When called to confirm order status, was told that it would arrive next week (twice, in 2 weeks). After 3 weeks of no show, I finally received an e-mail stating that there is NO ETA on the item. Buyers beware!!! Do not buy from them."
"This was my first purchase from Atacom. I was kinda excited when I saw the cheap prices. I purchased an ECS AGP 64MB DDR card, and I received the package on time. For a device such as a video card, there was insufficient packaging. And that's not all, the anti-static bag holding the video card has a seal which was TORN! I was very disappointed. I did test it, and it worked. But I don't know how much I can trust this company anymore. I would purchase from here only if I was desperate."
"I ordered a motherboard and a fan grill from this site on the 24th of march. Today on march 28th I finally called them to see if it had shipped. They proceed to inform me that they do not have the item (motherboard) in stock but they've been on the phone with the manufactuer to try to get me one. During the time between my initial purchase and 28th they raised the price of the motherboard. They are selling a product they don't have and a product they know they won't get. The operator tried to offer me a similar model. I refused, accused them of bait and switch fraud and canceled my order."
"They charged my card and attempted a bait and switch telling me what I order was unavailable due to a typo - conveiently enough, this typo was around for 2 weeks before I ordered and has not been changed since. Avoid at all costs."
"I ordered a rare memory module for an older computer system. I was shipped something similar, but not compatible. Now I can't contact them, their fax number is an answering machine, and I've gotten no responses to my emails.
I'm going to refuse the charge on my credit card and remember never to shop here, again."
This review was modified by moswald on February 03 2005 06:42:20 PM
"I used to think Atacom was a good company, but that was five years ago. I don't know what happened in that time frame, but what kind of company shows items in stock on their website when they KNOW they don't have any? Atacom. Atacom caused me to pay a lot more on a product that had a skyrocketing price because they kept me on the hook for TWO WEEKS telling me they would ship me my product, then blamed it on the manufacturer that they wouldn't get any more in, saying the manufacturer wanted them to bundle a video card with another video card or they couldn't sell it. That's funny, ZipZoomFly got more of the same card in stock today and didn't require anyone to bundle anything. Liars, cheaters, can't speak english, STAY FAR AWAY."
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posted Oct-25-2005 
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![Share](javascript:share_rating({"review_body":"First, shame on me for not doing enough homework on this company. <br><br>I ordered on thier web page $1300. worth of gear. This included a Lian Li aluminum case number pc-601. I waited till my order got here the next week, and suprise, no case. I called the company and talked to Jacky, he seems to be in charge of stuff there. He said, oh give it a few more days. It is coming from another state. Ok, another week later, still no case. I called again and this time talked to some woman, whom I had a hard time understanding with her accent. She hangs up on me. I call again and ask to talk to Jacky, he says, oh, we don\u0027t have that case any more, sorry. Thus we talk and I stupidly accept another case, this one arrives a few days later. Somehow, I mistakenly ordered a 32 bit processor and mobo instead of 64 bit, still not sure how this worked since I am possitive I clicked on the 64 bit version, but invoice says no. The hard drive came in bubble wrap and inside a ESD bag, no paperwork at all. All boxes had been previously opened. I am looking into legal matters.<br><br>Yes, extremely unhappy.","link":"http:\/\/www.resellerratings.com\/store\/Atacom\/comment\/132099#comment132099","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atacom.jpg","store_name":"Atacom","username":"Tecknowolf","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Deceptive website and horrible customer experience. The item I ordered from them is listed on their website with no indication that it is out of stock. However, after waiting nearly two weeks from the order date, I was finally informed by a very terse email that the item was out of stock with no expected fulfillment date. Wish I had checked this site first before ordering from them!","link":"http:\/\/www.resellerratings.com\/store\/Atacom\/comment\/226582#comment226582","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atacom.jpg","store_name":"Atacom","username":"petersky","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Extremely deceptive selling practice. Sells items that are NOT in-stock and do not notify customers of the lack of inventory. When called to confirm order status, was told that it would arrive next week (twice, in 2 weeks). After 3 weeks of no show, I finally received an e-mail stating that there is NO ETA on the item. Buyers beware!!! Do not buy from them.","link":"http:\/\/www.resellerratings.com\/store\/Atacom\/comment\/226445#comment226445","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atacom.jpg","store_name":"Atacom","username":"atseng","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was my first purchase from Atacom. I was kinda excited when I saw the cheap prices. I purchased an ECS AGP 64MB DDR card, and I received the package on time. For a device such as a video card, there was insufficient packaging. And that\u0027s not all, the anti-static bag holding the video card has a seal which was TORN! I was very disappointed. I did test it, and it worked. But I don\u0027t know how much I can trust this company anymore. I would purchase from here only if I was desperate.","link":"http:\/\/www.resellerratings.com\/store\/Atacom\/comment\/100924#comment100924","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atacom.jpg","store_name":"Atacom","username":"l4c_1","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a motherboard and a fan grill from this site on the 24th of march. Today on march 28th I finally called them to see if it had shipped. They proceed to inform me that they do not have the item (motherboard) in stock but they\u0027ve been on the phone with the manufactuer to try to get me one. During the time between my initial purchase and 28th they raised the price of the motherboard. They are selling a product they don\u0027t have and a product they know they won\u0027t get. The operator tried to offer me a similar model. I refused, accused them of bait and switch fraud and canceled my order.","link":"http:\/\/www.resellerratings.com\/store\/Atacom\/comment\/251985#comment251985","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atacom.jpg","store_name":"Atacom","username":"sickboi","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They charged my card and attempted a bait and switch telling me what I order was unavailable due to a typo - conveiently enough, this typo was around for 2 weeks before I ordered and has not been changed since. Avoid at all costs.","link":"http:\/\/www.resellerratings.com\/store\/Atacom\/comment\/225271#comment225271","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atacom.jpg","store_name":"Atacom","username":"MDV","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a rare memory module for an older computer system. I was shipped something similar, but not compatible. Now I can\u0027t contact them, their fax number is an answering machine, and I\u0027ve gotten no responses to my emails.<br><br>I\u0027m going to refuse the charge on my credit card and remember never to shop here, again.","link":"http:\/\/www.resellerratings.com\/store\/Atacom\/comment\/184919#comment184919","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atacom.jpg","store_name":"Atacom","username":"moswald","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I used to think Atacom was a good company, but that was five years ago. I don\u0027t know what happened in that time frame, but what kind of company shows items in stock on their website when they KNOW they don\u0027t have any? Atacom. Atacom caused me to pay a lot more on a product that had a skyrocketing price because they kept me on the hook for TWO WEEKS telling me they would ship me my product, then blamed it on the manufacturer that they wouldn\u0027t get any more in, saying the manufacturer wanted them to bundle a video card with another video card or they couldn\u0027t sell it. That\u0027s funny, ZipZoomFly got more of the same card in stock today and didn\u0027t require anyone to bundle anything. Liars, cheaters, can\u0027t speak english, STAY FAR AWAY.","link":"http:\/\/www.resellerratings.com\/store\/Atacom\/comment\/226788#comment226788","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atacom.jpg","store_name":"Atacom","username":"StankCheeze","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very bad customer service....sent wrong intem and will not work with me to get me the right one...<br><br>WILL NEVER BUY FROM AGAIN AND DONT RECOMMEND ANYONE to USE THEIR SERVICE NO MATTER HOW GOOD OF A DEAL YOUR GETTING","link":"http:\/\/www.resellerratings.com\/store\/Atacom\/comment\/126145#comment126145","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Atacom.jpg","store_name":"Atacom","username":"Hades25","rating":"1"}, "single");){kind=link}
"The website looked a bit shady to me compared to other sites so I decided to check resellerratings to see what was going on with them.
It seemed like they were a good company to work with so I went ahead and placed an order for a video card.
I didn't receive confirmation of my order until the next night, and didn't see anything about my order status on their website, even though I had an order number given to me via e-mail.
I felt a bit lost, so I went ahead and gave them a call. After one or two minutes I got a hold of someone with rather broken english, but that wasn't a problem for me to deal with. The problem was that they told me they did not have my video card in stock, and that they would have it the next week, on a Monday.
I don't understand how they could let me order something that they did not have in stock. Typically these retailers don't list anything on their website unless they actually have stock of the item.
Another thing that bugged me was that a friend ordered the same thing, but got a different ETA (Wednesday instead of Monday). I was puzzled at this, because it seems like no-one knew when they were going to get a shipment in.
I asked that my order be canceled and they were glad to do it. Very similar to another user where they said, "Yes," then promptly hung up on me without notice.
I didn't enjoy their website, their status of ordering, and especially their customer service. Never again Atacom.
There are much better retailers to choose from, why try out the shady ones?"