Computer Hardware & Software
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"After many calls and emails I finally got them to take back the product that were shipped to me even thought I emailed them right after my order to change the order quantity. The only reason I changed the order quantity was because their website went down after I ordered which delayed shipping 3 days. Entirely unacceptable. On top of everything they are charging me a 15% restocking fee for products that i told them to start with that i didnt want. F- Aweful experience. will NEVER deal with again."
"Don't purchase anything from these guys. They won't stand behind it. They have a D- rating with the Better Business Bureau, and that was before my complaint. I wish I had of checked first.I purchases an external hard drive enclosure. It smoked my hard drive and they won't take it back unless I pay the return shipping. They want a 15% restocking fee too. Maybe that's why I received a defective enclosure. Someone else sent it back as defective and they restocked. They should be paying for replacing my hard drive and data recovery not charging me for return shipping and a 15% restocking fee."
"So ordered this item on Sunday... Never received the conformation e-mail. Tried to look up the order on the web page no luck as they don't update their web page but once a day not until 7pm PST. Called them around 9am PST on Monday. They said that the order is there and they will be shipping it TODAY and all of a sudden the conformation e-mail comes in right after i speak with them he also told me to expect a shipping e-mail by the end of the day as the product is already being shipped. After 7pm i finally saw the order pop up on the website without any shipping info. Needless to say i never received the shipping conformation e-mail that day. Which prompted me to finally go ahead and start researching these guys. After i red all the negative post here about them i became concerned. Tuesday morning i call them up again. They said oh.. the item has been shipped we will get you the tracking number later today. I receive a tracking number e-mail towards the end of the day. Try the number and it's not valid. Called them up again they said oh the item hasn't been actually shipped yet it will be shipped today. Woke up in the morning on Wednesday plugged in the number and was relived that the item HAS been shipped and its on its way here. Now i don't mind a bit of the delay but what i do mind is they KEEP YOU IN THE DARK and THEY LIE about things. That is the biggest red flag i can get from a reseller. If you going to shop these guys be careful considering that i got of pretty easy. Still waiting for the package though, will see what kind of condition that will be when it arrives. Item arrived ok. But considering the dishonesty i will not shop with theese guys again."
"I placed an order over their website on march 19. I got an error in the checkout process, and was not sure if the order went through. After waiting a week with no confirmation, I sent an email requesting one. No reply. After waiting 2 over two weeks, it seemed like I was not getting it. So I sent a 2nd email reiterating that If my order was still in the system, to cancel it. I ordered the flash drive off a different site, and received it the day after my ATAcom flashdrive. I requested a return, no reply.Due to Excessively long shipping times, lack of communication, and overall abominable customer service, I will never shop here again.I'm sorry newegg, I should have just bought it from you in the firstplace."
"I purchased a Lian Li case, and had issues getting the credit card charged for this issue. In addition, I have spoken to three people from the company, one via e-mail, and two via phone. I have yet to speak to ANYONE, who can speak GOOD English, and am annoyed by this, when it comes to ANY company. In addition, they told me that the order shipped Friday, but there is still no tracking information. I went to check the order status this morning, but the web site is DOWN, and has been for over an hour. Now, after reading these reviews, I am getting a bit concerned about the status of this order. I purchased every computer part, with the exception of the case, from Newegg. They didn't have the case in stock, so I looked elsewhere. I saw it, for like 15 dollars cheaper, at ATACOM, and thought I would go with them. Now, I'm starting to feel very uneasy about receiving thsi order, or what the condition will be of the case when it does arrive."
"This was my first purchase from Atacom. I was kinda excited when I saw the cheap prices. I purchased an ECS AGP 64MB DDR card, and I received the package on time. For a device such as a video card, there was insufficient packaging. And that's not all, the anti-static bag holding the video card has a seal which was TORN! I was very disappointed. I did test it, and it worked. But I don't know how much I can trust this company anymore. I would purchase from here only if I was desperate."
"Very nice seller ... good products delivered fast.awesome products for my customer system :)"
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