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152 reviews 
posted Feb-25-2009 “Hello Mr Gabriele,
Thank you for taking a moment to post a review on your experience with Atbatt.com. There were a few points that you mentioned that really concerned me, so I took the liberty in reviewing your order to determine the best course of action.
Please allow me to address these points so that I know I have provided you the correct information to your concerns and comments.
1. Brokerage Fees to Canada- unfortunately this is something that is out of our control, as FedEx assigns brokers tot he delivery of your item(s). In many cases these fees can be quite high once the total the brokerage, customs, duties, and taxes. As we do not know the exact amount of these fees, we do provide the following information on the shipping option that you requested:
"Customs Charges and Brokerage fees WILL be applied and can reach upwards of $50. We are not responsible for any brokerage, duties, taxes nor delays by Customs, as these are not related to the shipping of your order."
We also do offer a faster service to Canada via FedEx where the majority of these fees are included in the shipping cost. While there is a Free Trade agreement in place- it only applies to items that are manufactured in the US. In this case, the batteries that you purchased did not fall under that agreement.
2. I truly apologize for the receipt of the defective battery after paying such high fees. As we are not the manufacturer, it is not possible for us to test each battery before shipping. While the manufacturers do have quality control testing in place, it is still possible to get a defective item here and there.
Although these specific things are out of our control, what is in our control is the way that we handle our customers in these situations. While our return policy is clear and is provided at the time of ordering:
http://www.atbatt.com/return_policy.asp
There are those situations that must be handles outside of these guidelines.
Although I have found that your return was handled in accordance to our Return Policy, I also find that we could have done more to assist you with the expenses that you obtained because of the defective battery issue. I see that the replacement was sent to you as a "replacement value" and therefor should not have accrued further fees. As a courtesy, I have refunded $38.00 to your credit card- $18 for your return shipping, and $20 towards the brokerage fees that you paid.
Again, thank you for taking the time to post a review on your experience with AtBatt.com. This information helps us evaluate our process and service in order to improve and benefit our customers.
Thank you for helping us improve!
Denise Friedman
Customer Service Manager
At Battery Company
877-528-2288
”
posted Apr-24-2009 “Hello Valued Customer,
I am sorry to hear that your experience with us was less than satisfactory. We really try to meet all of our customers' needs, as we are in this for the long haul and know that repeat customers are vital to our business. If you would like to contact me to discuss this further, I am here from 7 AM to 5 PM PST.
Best regards,
Ariane Workman
Customer Service Manager
877-528-2288 x112 ”
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![Share](javascript:share_rating({"review_body":"I was impressed with the fast shipment provided. The battery works great. Thanks. ","link":"http:\/\/www.resellerratings.com\/store\/AtBatt\/comment\/431796#comment431796","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AtBatt.jpg","store_name":"AtBatt.com","username":"bcordan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast and very well shipped, plus best price of free. I put my work address in for shipping and had no problem. The notebook battery fits well and works perfectly after conditioning. When I get a 2nd battery I will purchase it from them without hesitation. Perhaps wait for it to be on sale again though.","link":"http:\/\/www.resellerratings.com\/store\/AtBatt\/comment\/422026#comment422026","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AtBatt.jpg","store_name":"AtBatt.com","username":"3Dginsu","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recieved 2 $89.00(American funds) laptop batteries in short order via courier here in Canada and had to pay additional $80.00 upon delivery for shipping of which i was totally unaware of.Apparently a border issue ( free trade? ya .... right )<br>One of the batteries was dead,right out of the package and had to be sent back right away . My issue with Attbatt was , the batteries should have been quality controlled at the source ( at THEIR facilty) prior to shipping thereby not even bringing to light who is goinbg to pay for shipping a second time back to them , then back to me ! after a few rather \u0022heated emails\u0022 to them on my behalf i recieved the new battery last friday in good order and no shipping charges were charged to me as was in the prior shipment . I am still out $18.00 for the shipping charges to Attbatt for when i shipped it back to them.<br>Overall i am satisfied that they made good on the order and did NOT continue to penalize me for their mismanagement. The only sour point that remains in my mind, is the fact that i had to get upset for them to pay for their own mistake ! Ill chalk the initial $80.00 uninformed shipping charge ...and the subsequent $18.00 return shipping charge ( total $98.00) up to \u0022educational fees\u0022<br>This site should be renamed as \u0022caveat emptor \u0022<br>its a very clever idea which will hopefully help to restore my faith in online shopping .<br>","link":"http:\/\/www.resellerratings.com\/store\/AtBatt\/comment\/441728#comment441728","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AtBatt.jpg","store_name":"AtBatt.com","username":"razr25","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They sell dead batteries and will not refund your shipping. WATCH OUT!!! I purchased a battery for a laptop. They did not notify me when it shipped. I had to send several emails and call about the status. Then when it did show up it was defective. I had to pay to ship it back. When I called they said I would get a full refund. I did not. I was charged $9 for a DEAD BATTERY. WHAT A RIPOFF!! When I called to complain they were rude as well. DON\u0022T BUY FROM THESE PEOPLE THEY RIP YOU OFF!!!!","link":"http:\/\/www.resellerratings.com\/store\/AtBatt\/comment\/247973#comment247973","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AtBatt.jpg","store_name":"AtBatt.com","username":"lisystems","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"nice site, easy to use, had item I wanted in stock, good variety of shipping options.","link":"http:\/\/www.resellerratings.com\/store\/AtBatt\/comment\/432651#comment432651","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AtBatt.jpg","store_name":"AtBatt.com","username":"blcleveland","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very disapointed with Atbatt.Com service. It is impossible to get them to e-mail you an invoice after placing an order with them. There same day shipping promise falls through on a regular basis. There prices are fair and the selection and options are acceptable. However the numerous problems I have had with service issues and the time spent resolving them have exceeded any cost saving I might have enjoyed. I will only order from them if I can not find an alternate supplier.","link":"http:\/\/www.resellerratings.com\/store\/AtBatt\/comment\/459972#comment459972","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AtBatt.jpg","store_name":"AtBatt.com","username":"JDuralia","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a high capacity ups battery.<br>I received a normal capacity battery.<br>Battery was AP-1290F2 (#22550) vs AP-1270F2 (#21692) sent<br>Ground Shipping time was 6 days (Calif.- Fla) Rec. 5\/15\/12<br>I emailed them on the 15th and they called on the 16th and will send out a premailer at no cost to me in 3 days. <br>I am so used to shoddy service that I was in shock.<br>Will use AtBatt.com for future purchases.","link":"http:\/\/www.resellerratings.com\/store\/AtBatt\/comment\/1543804#comment1543804","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AtBatt.jpg","store_name":"AtBatt.com","username":"Larhome2","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I searched the web and found that you had the best price on the battery. Customer service was very helpful and knowledgeable. The order was completed without any problems. Thanks!","link":"http:\/\/www.resellerratings.com\/store\/AtBatt\/comment\/598069#comment598069","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AtBatt.jpg","store_name":"AtBatt.com","username":"rmaple976","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was the first time that I have dealt with atbatt and I feel it will be the very last time if they continue to package \u0022HAZMAT\u0022 material as they did for me. I purchased two small 12volt Lead Acid batteries and I am VERY dissatisfied at their packaging method. The batteries arrived in an oversized box allowing both batteries to shift end-to-end and from side-to-side. All the terminals of both batteries were bent and damaged. I needed these batteries for an electric chairlift for a handicap person and the old batteries needed to be replaced ASAP or I would have returned the batteries and shopped elsewhere!! All I can say is ~~~~ BUYERS BEWARE of atbatt!!!","link":"http:\/\/www.resellerratings.com\/store\/AtBatt\/comment\/436093#comment436093","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AtBatt.jpg","store_name":"AtBatt.com","username":"1dpk","rating":"1"}, "single");){kind=link}
"I purchased a battery for my ups surge protector/battery backup unit, and when it arrived, I just installed the replacement battery, and the unit worked fine, I will definately order again from this website, Sincerely, Don Palmer, Cape Coral, Fl"