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Minimum 8.00 lifetime rating, 50 minimum lifetime customer reviews or Minimum 8.00 six month rating, 25 minimum customer reviews in past six months.
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1,136 reviews
"I ordered a HAMILTON Men's Khaki Navy Frogman Watch (H77716533) on 6/11 and received it today, 6/12, 1pm at my office. I recorded the opening of the package and my initial inspection. I was quite happy and immediately wore the watch. Less than 5 hours later I notice that the hour counter (a white dial within the main black dial) was no longer connected to its axel. It was loose and there was metal exposed in the background. Ashford's customer service was closed. I contacted an agent on using the Chat function on the website. He said he cannot help and instructed me to send an email to customerservice@ashford.com . I sent an email explaining what happened with photo attached. I am extremely disappointed I received a defective watch. I only wore it in my office and the most activity I had was typing and walking. I admit that I have concerns about the watches authenticity since I have only had a similar experience with a fake panerai I bought in Greenhill Mall in Manila. I hope they repond quickly and make this right. I will keep you posted."