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AshbySolutions.com Store Rating and Reviews AshbySolutions.com

Homepage: http://music.ashbysolutions.com Shop Now at AshbySolutions.com

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Overall Customer Satisfaction Rating  
Six-Month Rating: 10.00 / 10
Write a Review
Six-Month Reviews: 7
Lifetime Reviews: 40

   


Lifetime Rating: 10.00 / 10
All Stores Avg.: 8.22
6.43 Pricing of Products and Services
9.64 Likelihood of Future Purchases
10.00 Shipping and Packaging
10.00 Customer Service
0.00 Return or Replacement
Show Reviews Read all 40 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
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Visa / Mastercard
American Express
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Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
1833 West State Road  
Ashby, MA 01431 USA
customer support email:
info@ashbysolutions.com
phone:
978-386-7389
customer support:
978-386-7389
business hours (est):
Mon-Fri 9:00AM - 7:00PM EST  
Sat 10:00AM - 5PM EST  
Closed Sun

FAX: 978-386-7389



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 AshbySolutions.com Customer Reviews
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Reviews 1 - 15 of 40
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Very Satisfied
Reviewer: alec.z
Click Here to See the Profile for alec.z

6/28/10 2:16 PM
I purchased a Ventilator leslie simulator (and pedal) from Ashby Solutions -- dealt directly w/ proprietor Bruce Wahler -- he's extremely knowledgeable & friendly (and honest about what he does or doesn't have in stock etc.). Would definitely buy from there again!

Very Satisfied
Reviewer: jerrymac50
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6/20/10 2:36 PM
AshbySolutions get a 10 from me. After I emailed what I needed Bruce the owner called me. He was very helpful. I ordered a foot pedal for my Ventilator since there the only ones who build them.  
I told Bruce I had a gig on a certain date and he assured me it would arrive in time. It did and it works GREAT. Thanks Bruce

Very Satisfied
Reviewer: bluestogo
Click Here to See the Profile for bluestogo

6/15/10 6:52 PM
I really like working with Bruce at Ashby Solutions. He is honest, offers great stuff at reasonable prices, and offers valuable advice. If Ashby Solutions has what I want, I get it from them.

Very Satisfied
Reviewer: Martoon
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6/14/10 7:29 PM
The best sales experience I've had in over 30 years of buying and selling music equipment! Bruce is professional, knowledgeable and trustworthy. I only wish that he sold more lines. All of my purchases would be through him. My THANKS to a most worthy retailer!

Very Satisfied
Reviewer: aplourde
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6/13/10 12:45 PM
Great service and conscientious communication. I was informed about each step all the way through. Product was everything i had hoped for and can't say enough about the service.

Very Satisfied
Reviewer: obdave
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6/12/10 7:53 PM
Ordered a Neo Instruments ventilator on 5/30. It turned out that Ashby Solutions was temporarily out-of-stock with more units expected the following week. Bruce sent me an email explaining the situation, and asked whether I wanted a refund or wanted to wait. The unit arrived as promised, well packed, and the shipping charges were quite reasonable. They do not gouge on shipping like some online merchants.  
 
I have bought things from Ashby Solutions a couple times in the past too, and every time I came away happy with the transaction. Great vendor, great service, nice to deal with.

Very Satisfied
Reviewer: jemcccarty
Click Here to See the Profile for jemcccarty

6/7/10 11:32 AM
I purchased a Ventilator Leslie Simulator. I also had the stereo mod done and ordered a foot pedal.  
 
Delivery was delayed by the Iceland volcano. Bruce kept me well informed of the delayed and expected ETA.  
 
The stereo mod was well done and the foot pedal works perfectly.  
 
Ashby Solutions is one of my favorite vendors. They treat their customers well and offer some really interesting products.  
 
Highly recommended!

Very Satisfied
Reviewer: michaelnhoward
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5/22/08 8:48 PM
Ashby Solutions has been a pleasure to work with. They have quality products, are extremely responsive, and process orders quickly. When I need midi-related gear, it's the first place I look.

Very Satisfied
Reviewer: toxrtp
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5/20/08 1:28 PM
Excellent product quality, quick processing and shipping, and good value for my dollar. What more could I ask for?

Very Satisfied
Reviewer: eajc
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5/4/08 10:30 AM
Fast delivery, superb customer service, direct communication with owner.

Very Satisfied
Reviewer: Tasweigan
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4/21/08 11:54 AM
This was a small order which is quite often placed on a back burner.  
The order was shipped the following day and was exactly as described.  
A subsequent question, unrelated to this purchase, was answered promptly and professionally.

Very Satisfied
Reviewer: debobbo
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2/8/08 2:46 PM
I ordered this product after hearing about it on a forum. The online transaction was painless and easy. The product then showed up practically overnight. It was honestly a day or two tops and there it was in the mail. Excellent service, highly recommended!

Very Satisfied
Reviewer: savante
Click Here to See the Profile for savante

2/8/08 1:45 PM
Service, product, and price were good. Seller did not acknowledge order quickly and I had to email him to ask if he had received my order. I am leaving this rating because I was requested to by the seller. The seller provided confusing and inaccurate instructions for leaving the rating and comment on this site. For example, I did not find the invoice number where he said it would be. I had to dig out my paper invoice to get it. But on the whole, my experience with this seller was satisfactory and I would not hesitate to do business with him again. I would like to add that I appreciate other services provided by Bruce Wahler outside of this particular transaction. For example, the documention he wrote for the MIDI Solutions Event Processor Plus has been very helpful to me as I use that device. Thanks, Bruce!

This review was modified by its author, savante, on 2/8/08 1:53 PM.

Very Satisfied
Reviewer: Dracorat
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11/30/07 11:01 AM
I ordered some music stands and they came quickly and as promised. Woot!

Very Satisfied
Reviewer: locmha
Click Here to See the Profile for locmha

10/26/07 2:43 PM
I am very satisfy with my recent purchase. Fast shipping, good communication and the product as described. Furthermore, this is not just a music shop but you can count on Bruce's advise anytime even with the product that he is not carrying. Excellent service, will do business again.

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