Just received my order today. So far not impressed. The hard drive was packed in a way where I question it's integrity. It was against the outer cardboard with just bubble wrap and the open ESD bag to protect it from damage. Second the HD is labeled as refurbished. NO where in the product description does it state it was refurbished. The HD did not come with a SATA cable, not their fault, but only adds to my annoyance. My other complaint is with their order processing. I assume they do not work weekends, because I placed my order on a Friday, and only after I called them on Wednesday was my order processed. From their receptionist, she gave me the impression "oops we forgot". After I drive for a SATA cable I'll continue this review. However, so far very unimpressed