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  • Art.com Art.com Elite Status
    • Address: Emeryville, CA
    • Contact: support@art.com
    • Phone: 919 831 0015
    • Customer Support: 800-952-5592
    • Business Hours: Monday-Saturday 9am-10pm (EST)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.91/10 5.91/10
    Chance of future purchase: Rating 6.63/10 6.63/10
    Shipping & packaging: Rating 6.82/10 6.82/10
    Customer service: Rating 4.42/10 4.42/10
    Return/Replacement policy: Rating 4.17/10 4.17/10

9,634 Customer Reviews

No Avatar

Verified Customer
Rating 4/10
2/5
2016-09-26

Just good enough

"Eventually I got the 3 different things I ordered. With how good and fast some of their competitors are I see no reason to order anything from them again. Shipping was very very slow. Products were a little disappointing too. Not horrible, but not awesome, just good enough."

Rep reply posted Sep-28-2016

A rep from Art.com, Raju4Art, has responded

“Thank you for your review. I am sorry to hear that your order took longer to arrive than expected and that you were unhappy with the products received. I will be in touch with you shortly to provide further information and assistance. Thank you again for your review.”


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Verified Customer
Rating 10/10
5/5
2016-09-26

Amazing!

"Really great products and great prices. We were very happy with the items we bought and the price we paid. I highly recommend this company."


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Verified Customer
Rating 10/10
5/5
2016-09-25

Quick delivery.

"Prints shipped in 2 days. Delivered in schedule. "


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Verified Customer
Rating 2/10
1/5
2016-09-24

Poorly done!

"Picture was very red! My spouses head was cut off! Cheaply done! Very dissapointed! "

Rep reply posted Sep-28-2016

A rep from Art.com, Raju4Art, has responded

“Thank you for your review. I’m sorry to hear that you are not satisfied with the color quality and that the portion of the picture was cut off. I will be reaching out to you shortly by email to provide further assistance and information. Thank you again for your review. ”


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Verified Customer
Rating 10/10
5/5
2016-09-24

Just as I expected

"Fast service and the print was just what I was expecting......beautiful. I actually ordered two prints and one was outstanding and the other not quite to my liking...I returned the one not quite what I wanted and the service was fast with my refund....the other print is now in my office and I love it!"


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Verified Customer
Rating 10/10
5/5
2016-09-24

Impressed by customer service!

"Everything I have ordered has been amazing. The one very small mistake on an image was taken care of by a refund. It was easy to contact a human to talk with. Very impressed by quality and service."


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Verified Customer
Rating 8/10
4/5
2016-09-24

Flat pictures are the in thing.

"My picture arrived fine. The mailing tube gave it a nice curl. Obviously to view it I will frame it. It would be nice to have a mechanism to deliver it flat."

Rep reply posted Sep-28-2016

A rep from Art.com, Raju4Art, has responded

“Thank you for your review. I am glad that your order arrived in perfect condition. I will forward your remarks regarding the shipping package to the appropriate team for a review. ”


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Verified Customer
Rating 10/10
5/5
2016-09-23

Overall great experience

"Very easy site, quick delivery, great product, great protective packaging!"


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Verified Customer
Rating 10/10
5/5
2016-09-23

Great service

"My picture came damaged in the right corner. The company said to just take a pic of the damage on my iPhone, and email it to them. I did, and was issued a total refund of the purchase price, no questions asked. They said to either keep the picture or donate it to a charity. I really liked the people I dealt with during this whole process - couldn't have been nicer to me."


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Verified Customer
Rating 2/10
1/5
2016-09-23

Please Help Me with This!

"I have not received a shipment from Art.com"

Rep reply posted Sep-28-2016

A rep from Art.com, Raju4Art, has responded

“Thank you for your review. I’m sorry to hear that you have not received a shipment from your order at the time of your review. I will review your order and be in touch with you shortly by email to provide further assistance and information. Thank you again for your review. ”


No Avatar

Verified Customer
Rating 2/10
1/5
2016-09-22

Shipping with art.com suck. It takes forever to leave the warehouse, and forever and a day to arrive!

"Shipping with art.com suck. It takes forever to leave the warehouse, and forever and a day to arrive! "

Rep reply posted Sep-28-2016

A rep from Art.com, Raju4Art, has responded

“Thank you for your review. I’m sorry to hear that your order took longer than expected to ship and deliver. I will be in touch with you shortly by email to provide further information and assistance. Thank you again for your review.”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-22

Great piece

"I ordered a watercolor world map and it met all my expectations. It came in a timely fashion and compliments my office. Highly recommended art.com"


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Verified Customer
Rating 8/10
4/5
2016-09-22

Very Good Workmanship

"Well matted and framed with quality materials, ready to hang. Wide selection of art and framing materials. Pricey but watch for regular discounts. Fun to look at various artistic works and plan your decor. Well packaged and on time delivery."

Rep reply posted Sep-28-2016

A rep from Art.com, Raju4Art, has responded

“Thank you for your feedback. I am glad that you are pleased with the product quality, selections of Artwork, framing workmanship, regular discounts, packaging and on time delivery. Thank you again for your feedback.”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-22

Fun and Easy!

"First, my daughter and I chose her new print. Then we had a great experience checking out the look of the print with the many different frames, styles and mats to chose from. Tuned out great!

It arrived quickly and was expertly packaged.
"


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Verified Customer
Rating 10/10
5/5
2016-09-22

excellent job

"good work with the frame, got here fast"


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