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Full Rating Profile
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    • Address: 505 W. Lambert Road
    • Contact: cs@architecturaldepot.com
    • Phone: 888-573-3768
    • Customer Support: 888-573-3768
    • Business Hours: 6am-6pm PST
    • Fax: 866-371-3490

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.09/10 8.09/10
    Chance of future purchase: Rating 8.70/10 8.70/10
    Shipping & packaging: Rating 8.30/10 8.30/10
    Customer service: Rating 8.25/10 8.25/10
    Return/Replacement policy: Rating 7.59/10 7.59/10

1,953 Customer Reviews

Rating 4/10
2/5
modified review posted

"This was not the first time I had purchased an item from AD. This was the first time that I was very disappointed with them. My product was delivery almost two weeks after the date I was told when I purchased. This cost me over $200 in lost labor because I have to leave the Job and come back and finish after receiving the item. Customer service was unable to ever tell me when the Item would arrive. The morning It did show up, I had just be told by customer service that it was still at the warehouse in another state, and was not on the job to receive it when the driver arrived. Tracking number was never activated.

"


Rating 10/10
5/5
modified review posted

"Our shutters that we ordered from Architectural Depot look fabulous and matched the shutters on our colonial home that was built in 1917 to a T! We are very happy with our order!"


Rating 4/10
2/5
modified review posted

"I ordered 4 pairs of shutters (59" x 14") and 4 pairs of shutters (51" x 14"). I received 4 pair of the smaller shutters, but only 2 pair of the longer shutters. It took me a week + to convince them that they had not sent a complete order. Hopefully, I will receive the missing shutters next week. Also, they charged my credit card the same day I placed the order, I think most companies wait until the rder is shipped."


Rating 2/10
1/5
modified review posted

"This company is terrible. I didn't receive a portion of my order, I showed them my invoice showing I paid for the portion missing because they told me their records showed I never paid, they then requested my bank statement to verify! After showing them my bank statement, they told me the order shipped that day, 2 weeks later I am still trying to get tracking information on the item that is missing. The phone number they give to try to call and contact them with puts you through to an endless loop, and the extension numbers I've been given for specific employees are never answered and I get sent to leave voicemails which aren't returned, instead they send communication through more generic emails. I am losing hundreds of dollars on this project, and have my sign infront of an unfinished project, so the neighborhood will probably think I'm incompetent, because of my mistake to make a purchase through Architectural Depot, and would not recommend anyone to ever use their website. I STILL DON'T HAVE MY ORDER! Not to mention I have been lied to multiple times and told it was shipped when it wasn't which is why I even started the project before having all the materials on site."


Rating 10/10
5/5
modified review posted

"Item showed up before expected, looked as good as if not better than the pictures on the website, exactly as described. Well packed, absolutely no damage to items shipped. I'd happy deal with this company again!"


Rating 10/10
5/5
modified review posted

"I was very pleased with my purchase, priced right, fast delivery. I definitely would use them again. "


Rating 10/10
5/5
modified review posted

"Great site, great products fair prices and great packaging and shipping"


Rating 10/10
5/5
modified review posted

"Received the product in good condition and delivery was prompt. Have used this medallion before so I know what to expect. Good purchase."


Rating 10/10
5/5
modified review posted

"The website was very easy and it was great I could find the exact dimension of shutters I needed by length, to the 1/4 of an inch. It fits perfectly. The item arrived earlier than estimated and it was packaged well and undamaged. Another great thing is there was a 10% coupon available right on the website instead of having to sign up for emails. Great experience. I plan on telling my brother who owns his own construction company and he is going to install them this week. The shutters are going to look great on my house. He seemed surprised there was an online resource that could customize the size to that degree. Thank you Architectural Depot!"


Rating 10/10
5/5
modified review posted

"Great customer service and exactly what I wanted at a fantastic price. Can't ask for more!"


Rating 10/10
5/5
modified review posted

"I have dealt with Architectural Depot several times over the last 4 months and have been very pleased with their service/products."


Rating 10/10
5/5
modified review posted

"Product showed up on time.
And was as good as it looked online.
"


Rating 10/10
5/5
modified review posted

"THE PRODUCT ARRIVED IN GREAT CONDITION AS THE PACKING WAS VERY PROFESSIONAL. ITEM DESCRIPTION WAS AS ADVERTISED. VERY GOOD COMPANY TO CONDUCT BUSINESS WITH."


Rating 4/10
2/5
modified review posted

"The quality of the merchandise is excellent, however four pieces of the hardware, needed for installation, are missing. I have made two phone calls on a Friday afternoon, but I am still waiting to hear how this problem will be corrected. My installer came today, but could not install. He is coming again on Monday. I need these parts overnighted to me...at no charge to me. The idea, that I did not feel I should have to pay for your error, seemed to escape the customer service rep.



"


Rating 10/10
5/5
modified review posted

"Great product; great service! We wanted to try foam crown moulding and we found AD online and we could not be happier with the purchase and the customer service!"


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ArchitecturalDepot is a merchant member
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