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Full Rating Profile
  • ArchitecturalDe
    • Address: 505 W. Lambert Road
    • Contact: cs@architecturaldepot.com
    • Phone: 888-573-3768
    • Customer Support: 888-573-3768
    • Business Hours: 6am-6pm PST
    • Fax: 866-371-3490

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.88/10 6.88/10
    Chance of future purchase: Rating 8.13/10 8.13/10
    Shipping & packaging: Rating 5.83/10 5.83/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

2,109 Customer Reviews

Rating 2/10
1/5
modified review posted

"There circle trim was not and equal circle, (defective) Customer Service & returns provide evasive disservice. Company does not provide return procedures with shipped item. This company has unusual return procedures that delay returns or exchanges. They do not make it simple for the customer. We have items shipped from Lowes, Home Depot, Amazon, Barnett etc. This customer service & return procedure is the worst! They also screen there reviews to stop negative content.
"

modified review This review was modified by 7adad on April 15 2015 12:07:45 PM


Rating 10/10
5/5
modified review posted

"Had a great experience ordering items from Architectural Depot. Exceptional customer service! They provided me with a discount coupon, responded quickly via email and chat with a return and promptly provided a refund for returned items. Thanks especially to Denisse, Sara and James for their help from ordering to returns."

modified review This review was modified by Howie4u on January 02 2015 01:33:10 PM

Rating 2/10
1/5
modified review posted

"I recently had the pleasure of dealing with Denisse Avila. I had an order where some items were shipped instead of the ones I ordered. Of course, I was worried about the delay this would cause on my jobsite. When I called, Denisse was fantastic. She quickly identified the problem, corrected it and shipped the product that I ordered that same day. I received it only a few days later. Throughout the process, Denisse was courteous and professional. Much appreciated. "

modified review This review was modified by robertlean on December 23 2014 06:55:33 AM

Rating 8/10
4/5
modified review posted

"My order was supposed to ship on the 5th -8th and arrive by the 13th. I called and was told it wouldn't ship till the 17th. Denisse Avila in customer service called the warehouse and it was shipped on the 12th for arrival today the 13th. She was very friendly and helpful. What a nice experience!! Thanks!! "


Rating 10/10
5/5
modified review posted

"Great experiences normally are a result of the people in the company thatr go the extra mile.

The referenced order and getting things completed was a great example of the fantastic folks at Architectural Depot.

Thank you for your professionalism and ability to "get it done"
"

modified review This review was modified by frankdudas on October 29 2014 09:35:28 AM

Rating 6/10
3/5
modified review posted

"Architectural Depot performed as promised. I was however, disappointed with the quality. The aluminum gable vents I ordered I thought would be constructed out of all aluminum as they are intended for exterior use. what I received is essentially a wooden picture frame wrapped on three sides with a thin aluminum skin. Now perhaps the construction is fully explained somewhere but I obviously did not see it. I could have had all aluminum vents fabricated in my area for a similar cost."


Rating 8/10
4/5
modified review posted

"Architectural Depot has a nice selection and a great website."

modified review This review was modified by dave75 on October 11 2014 01:44:24 PM

Rating 4/10
2/5
modified review posted

"Can't say I was really impressed. Originally when I was considering order (ie had items in my cart) I'd get one or two emails from them each day asking me to order. That almost put me off the site entirely but they had the best prices/selection that I found (and their site looked a tiny more legit then the others) so I figured what the hell. Well I ordered finally and things were going ok. I got my tracking number and the website indicated that all 5 items were included in that shipment. When I received the package only four of them were in there (and one was slightly chipped). Turns out the fifth item was shipping from a different warehouse like a week later. Not that I got any notice that it was on backorder or anything. Just a cryptic message with another tracking # (that didn't have any indication what was included in the package). When I contacted customer service they were very rude and dismissive. The items look fine (besides the chip) but overall unimpressed. Would not order from again."


Rating 10/10
5/5
modified review posted

"I needed an extra wide crown molding to make an existing soffet look more like part of the new cabinets installed. I didn't want anything too ornate for my modern cabinets so these were perfect. They really finished off the look perfectly not to mention that the price was right and they arrived sooner than expected."

modified review This review was modified by katzmiow on October 08 2014 06:13:06 PM

Rating 10/10
5/5
modified review posted

"I was relieved to find your website. We are renovating and I couldn't find what I was looking for anywhere else - at a reasonable price with reasonable shipping fees. Follow-up has been excellent. Variety of products on the website is also excellent. Will be my go-to place for specialty items as we continue working on our house."


Rating 6/10
3/5
modified review posted

"I have not received my shutters yet, so cannot comment on it. I think I should be receiving them sometime soon and look forward to increasing the curb appeal of my home."

modified review This review was modified by Derekhee on October 06 2014 08:36:22 PM

Rating 10/10
5/5
modified review posted

"Great selection here at Architectural Depot with great quality! You may have to wait a little bit for some of the products but that's okay because they have very nice quality! I haven't installed my gables yet but I'm looking forward to it!"


Rating 10/10
5/5
modified review posted

"I have been ordering from AD for years and have never been disappointed. Great product line!"

modified review This review was modified by janwsmith on October 06 2014 09:37:37 AM

Rating 10/10
5/5
modified review posted

"Love this site. This is the third time I've bought from them. Great selection, fast delivery, products are excellent quality"

modified review This review was modified by cjeaton on October 06 2014 07:39:55 PM

Rating 10/10
5/5
modified review posted

"Great service. Great products. Shutters arrived quickly and were good quality. Hung them over the weekend and they look awesome."

modified review This review was modified by pnicolo on October 05 2014 09:05:55 PM

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