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"I really enjoyed working with Arcadian lighting. I ordered 4eW Downlight SM Powercore lights (difficult to find) for our remodel kitchen. The order was processed efficiently and arrived within 5 days. I would highly recommend Arcadian Lighting. Project location: Philadelphia suburbs."
"Great company! I purchased a new chandelier and sconces for our house. Originally we saw a chandelier we liked at a local retail store. The price at Arcadian was significantly less. After reviewing their substantial catalog, we decided on another item by the same manufacturer. I called Arcadian to ask some questions about the chandelier and they were extremely helpful. My wife decided to shop the price but could not beat it. Delivery of the items was extremely fast.After receiving the items, my wife decided that the sconces did not match the chandelier properly. Arcadian had no problem arranging for the return for a refund or replacement. Subsequently, my wife decided she liked the sconces with the chandelier and decided to keep them. We forgot to call Arcadian to let them know this. However, Arcadian's customer service continued to follow up with us to check the status of our return. They were proactive wanted to make sure we were happy.Bottom line, we are very happy with the merchandise and couldn't be more impressed with customer service. We will definitely shop at Arcadian in the future for all of our lighting needs."
"I ordered the majority of my lighting for a new house from Arcadian. Their prices and bulk discounts were the primary reason I ordered through them. I believe everything was shipped directly from each manufacturer and shipping was fast. I did have a couple defective pieces that Arcadian had replacements shipped very quickly. I would recommend Arcadian to anyone looking for lighting especially if buying in bulk. "
"I have ordered two sets of pendants; they arrived within several days. Upon comparing both sets, I have selected the one that better fits my design and decided to return the other pair of pendants. Andrea from customer service was helpful and professional, the partial order return was processed very promptly. The same day I shipped 2 pendants back and provided the tracking number to Arcadian Lighting, a refund was issued.It was a pleasant shopping experience. I think that Arcadian Lighting provides excellent customer service and delivers a good quality product."
"I placed an online order five days ago, and I still have not received ANY acknowledgement of my order. I've tried searching for my order on Arcadian Lighting's website, but it can never locate my order. I have sent the company two emails and have not received ANY response. I tried calling them, but the calls continue to roll over to voice mail. POOR COMMUNICATION is apparently the norm with Arcadian Lighting. I will AVOID them in the future."
"My first order with Arcadian Lighting and I was thrilled with my purchase. The company was great to deal with, terrific inventory, competitive pricing and excellent customer service."
"Great Customer Service,fast shipping.Well packed."
"Lowest online prices for the lighting fixtures I wanted to buy. Outstanding customer service. Received a call within 24 hours of non-availability of one product due to discontinuation by manufacturer and given option to peruse alternative items or receive refund. Representative was very friendly, courteous, and professional. Everything was no-hassle and prompt. Extremely satisfied with the service I received and recommend Arcadian Lighting highly for any lighting needs. "
"We purchased the track lighting set up for our art gallery and Ardadian's service was excellent. From the determination of our product needs to the final resolution of a warranty issue their sales personnel worked with us every step of the way. I highly recommend them!"
"My dealing with Arcadian Lighting was positive from the first contact with Sandy the customer service rep.She went out of her way to see that I recieved the products I was looking for.I then recieved continual updates as to the status of my special order.The product arrived on the date stated and was well packaged and no damage.It was a great online shopping experience."
"Sandy was very knowledgeable, accurate and friendly. What information she did not know immediately she soon found an answer to and emailed me right back. She was a pleasure to deal with and I would not hesitate to use this company again, especially if the other employees are as well trained and friendly as she. The prices are reasonable and she helped me find the most economical way of getting my goods to me. Her follow up calls showed me that her attention to detail and a job well done is important to her. Kudos to Arcadian Lighting for such customer service."
"I just need to let you know that Arcadian Lighting is the only company I have dealt with in recent months that has shown true integrity and honesty as a vendor in dealing fairly with customers. This is not to say that there have not been problems, but Arcadian has addressed each problem without delay, and resolved all issues fully satisfactorily. In my opinion, Arcadian Lighting has exhibited excellent customer service; has earned my respect; and I will gladly steer other customers their direction. Thanks. You have earned my future business. "
"I have nothing but good things to say about Arcadian Lighting. From questions before the order, to the order, to receipt of goods and replacement parts correction - service was perfect. I couldn't have asked for more. I was hesitant to order from an unknown, but I am very glad I did. Beyond low price, they fulfilled every promise in a timely manner. I will definitely turn to Arcadian Lighting again if the need arises."
"Great price...very fast shipping...many thanks!"
"The manufacturer took a long time to ship my order. When it finally arrived, one of the items was broken. I called Arcadian Lighting and the customer service representative was extremely courteous and helpful. She had me on hold while she contacted the manufacturer to fix the problem. She followed up with e-mails and a phone call. I've purchased from Arcadian Lighting in the past and this is the first time I've had to call customer service. I'm very impressed with their outstanding service and will continue to shop with this company for all my future lighting needs."
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