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"My experience overall was very positive.Pros:1) Very attentive customer service, they answered my calls, and conferenced me with supplier to check on order status.2) Product arrived very well packaged, exactly as described. (It was a loose part with no retail packaging, they made sure the padding and box would protect it.)3) Product has worked well for over a month, I expect no problems for a long time.4) Product delivered within 2 business days after holiday shutdown. It arrived before I received email with tracking number!Cons:4) Order incurred a 1-week delay due to supplier's holiday shutdown. Vendor did not know supplier would shut down. I'd just recommend this web site to post a notice to this effect during future holidays.5) There was no picture of the product on the web site. I was at first apprehensive about ordering this part."