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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 301 Nooseneck Hill Rd
    • Contact: info@aquascience.net
    • Phone: 8007678731
    • Customer Support: 8007678731
    • Business Hours: Monday thru Friday 7am - 5pm, Saturday 8am - 12pm EST
    • Fax: 4015398778

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.38/10 9.38/10
    Chance of future purchase: Rating 9.69/10 9.69/10
    Shipping & packaging: Rating 9.69/10 9.69/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

909 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great support from seller; organized direct ship from manufacturer."


Rating 10/10
5/5
modified review posted

"Aqua Science had top line products at an excellent price. The shipping was unbelievable fast. I ordered a WellXtrol pressure tank and related parts. The manifold kit was quality and a great time saver by not having to order individual pieces."


Rating 10/10
5/5
modified review posted

"Couldn't ask for anything more."


Rating 10/10
5/5
modified review posted

"Great customer service. The shipping rates are a little high but oh well."


Rating 2/10
1/5
modified review posted

"The parts that arrived were fine but the shipment was missing a box if 1" hose clamps that I ordered. "


Rating 2/10
1/5
modified review posted

"FedEx said the package had been delivered when it had not. Contacted AquaScience about the issue and they refused to do anything about it. They did not insure the package and now it is somehow my issue. Very poor customer service and customer support after the sale."

modified review Rep reply posted Aug-21-2014

aquascience, Aquascience.net rep has responded

“Sir, Fedex stated they delivered the package to your address on May 28th; 5 days after the order date including a weekend. You did not contact us until the end of July, 2+ months after the delivery date to state that you had not received it.
If an $800+ pump has not been delivered in a timely manner, we would expect to hear from you. It is unfair to expect us to find a supposed undelivered package 2+ months if you haven't alerted us to it.”


Rating 10/10
5/5
modified review posted

"Ordered a tank for a great price and it was delivered new in 3 days! Thank You for a great job shipping my item!"


Rating 10/10
5/5
modified review posted

"Right on time, Just what I wanted."


Rating 8/10
4/5
modified review posted

"My credit card was charged 3 times for the same amount for 1 item. Lucky I did not give my debit card number as the charges totaled $2518 and should have been $838. Other than that the order came quickly and correct."


Rating 10/10
5/5
modified review posted

"I made a online order and forgot 1 part. I called, they were friendly and helpful. My part was added and shipped with original order. I would buy here again.
"


Rating 10/10
5/5
modified review posted

"Good job Aqua science. Product and delivery well done"


Rating 10/10
5/5
modified review posted

"Fast ship and item as described. I highly recommend this merchant."


Rating 10/10
5/5
modified review posted

"Great price and very fast shipping. Any local business with the same tank wanted hundreds more for it and that was without delivery to my doorstep. Very great experience overall!"


Rating 10/10
5/5
modified review posted

"I,ve always received great service, prompt delivery and helpful advice over the phone."


Rating 10/10
5/5
modified review posted

"Very satisfied, quick delivery"


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Aquascience.net is a merchant member
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