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Stores > Aquascience.net
  • Aquascience.net Aquascience.net Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      02898
    •  
    • BUSINESS HOURS
      Monday thru Friday 7am - 5pm, Saturday 8am - 12pm EST
      GENERAL PHONE
      8007678731
      FAX
      4015398778
    • SUPPORT EMAIL
      info@aquascience.net
      SUPPORT PHONE
      8007678731

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.54/10 8.54/10
    Chance of future purchase: Rating 9.30/10 9.30/10
    Shipping & packaging: Rating 9.62/10 9.62/10
    Customer service: Rating 8.91/10 8.91/10
    Return/Replacement policy: Rating 7.78/10 7.78/10
Voice your opinion! Review Aquascience.net by clicking a star below.
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Verified Customer
Rating 2/10
1/5
2017-06-21

From Good to Bad

"All my items arrived on time, but that's where the good times ended.
I called about a warranty replacement for my tank, 7-8months into a 5 yr warranty, I was surprised at how unhelpful the team there was. During this incident I had no running water and it seems like their goal was to determine how my setup did not meet the requirements of installation.
Maybe they don't know their own products? They continually recited incorrect information that was easily disproven by the equipment installation guide from the manufacturer. After listing the setup steps, warranty requirements and showing how my setup met them(with accompanying images), they still did not honor the warranty.
They now want me to send a 120 gallon tank back to them for inspection at my own expense without sending me a replacement, meaning I still wont have running water.
I'm not sure why they make is so difficult, but I'd be careful when buying from Aquascience. They have good prices but that seems to be because they don't honor some warranties.
"

Rep reply posted Jun-21-2017

A rep from Aquascience.net, aquascience, has responded

“Sir, we bend over backwards to keep customers with water, and often honor warranties even when the manufacturer denies a claim or it's past the warranty period, when it is the fault of the product. Your storage tank did not just fall over by itself after being installed for a year. It was caused by an improperly designed water system, that created a vacuum sucking in your tank and toppling over. After seeing photos, it was immediately clear there was a problem, but you could not accept that and would not listen to reason. I suggest you speak with a professional to have them redesign your system, otherwise the replacement we have sent will soon be in the same position.”


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Verified Customer
Rating 10/10
5/5
2017-06-19

First time customer

"First time customer and ordered online but called for help and service was great! "


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Verified Customer
Rating 10/10
5/5
2017-06-19

Aqua-Science Review

"Aqua-Science provided me with a low cost solution to my domestic water issue at my house."


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Verified Customer
Rating 10/10
5/5
2017-06-19

expansion tank

"good fast service. knowledge staff"


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Verified Customer
Rating 10/10
5/5
2017-06-18

thankyou.. delivery a day early!

"thankyou.. delivery a day early!"


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Verified Customer
Rating 10/10
5/5
2017-06-15

Fast delivery and great service

"Called Aquascience in R.I. and talked to sales and tech support. Excellent service, prices, shipping. Would not hesitate to recommend their company for well pumps."


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Verified Customer
Rating 10/10
5/5
2017-06-12

Great company.

"Top notch people. Very helpful over the phone. Great products."


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Verified Customer
Rating 10/10
5/5
2017-06-12

Fast & Easy

"Website was easy to navigate and product arrived in time promised. "


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Verified Customer
Rating 10/10
5/5
2017-06-10

Product received well packaged , quality products.

"Very good experience ordering and receiving ."


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Verified Customer
Rating 10/10
5/5
2017-06-07

Fast delivery

"very positive, quick transaction "


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Verified Customer
Rating 10/10
5/5
2017-06-04

Perfect well pump at competitive price

"Received well pump and control box as advertised, quick ship, perfect!"


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Verified Customer
Rating 10/10
5/5
2017-06-03

Aquascience - Another satisfied customer

"Awesome. Product and delivery as expected. Will use Aquascience again.
Good Job - Well Done and Thank you !
"


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Verified Customer
Rating 10/10
5/5
2017-06-02

Great company

"I am a repeat customer, both in store and online. They are knowledgeable, fast and affordable. "


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Verified Customer
Rating 10/10
5/5
2017-06-01

Home owner

"This has been a very good experience. Great prices, Great service, this is what make a company successful, it has been a real pleasure doing business with you.
Sincerely
Harold D. Hansen
"


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Verified Customer
Rating 10/10
5/5
2017-06-01

Speedy Shipping and Great Customer Service

"Called them with some technical questions prior to my purchase and they were very friendly and knowledgeable. They were also easy to get ahold of. Good experience and product arrived within 3-4 days. Very satisfied."


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