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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 301 Nooseneck Hill Rd
    • Contact: info@aquascience.net
    • Phone: 8007678731
    • Customer Support: 8007678731
    • Business Hours: Monday thru Friday 7am - 5pm, Saturday 8am - 12pm EST
    • Fax: 4015398778

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.32/10 9.32/10
    Chance of future purchase: Rating 9.32/10 9.32/10
    Shipping & packaging: Rating 9.55/10 9.55/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

862 Customer Reviews

Rating 8/10
4/5
modified review posted

"Once I found what I was looking for, the site was easy enough to navigate through to finish my purchase. "


Rating 10/10
5/5
modified review posted

"Needed a replacement Well-X-Trol WX-202 and ordered unit from AquaScience,net It must of shipped out the same day and was delivered in perfect condition within three days.

If I need another product that they sell, I won't hesitate to purchase from them again. Their pricing and shipping rates are very reasonable.
"


Rating 2/10
1/5
modified review posted

"It came missing critical parts. I called and the receptionist said that no one had time to talk to me. I explained that I am knee deep into this project and had no water. She said that she would see what she could do and call me back. Within five minutes she called back but said everyone was busy. I pleaded that she would have them send the missing parts ASAP. She took my phone number and promised to have someone call. That was 5 days ago, still no call. I used some parts from an old neutralizer and Home Depot. Do not buy anything from this company. "


Rating 10/10
5/5
modified review posted

"Very good products at a very competitive price. Ordering was easy and my shipment arrived when promised."


Rating 10/10
5/5
modified review posted

"Excellent service and a great price compared to local plumbing supply houses. Definitely will use them again when needing water supply products.
Keep up the great work!!
"


Rating 10/10
5/5
modified review posted

"Parts were here quick and was very easy to order "


Rating 10/10
5/5
modified review posted

"fast and got what i ordered"


Rating 10/10
5/5
modified review posted

"Ordered online, notified of delivery date, and was right on time. Thx Aquascience ! Great prices too !"


Rating 10/10
5/5
modified review posted

"I receive really good service an information.
I will come and shop again, also will tell my friends.
"


Rating 10/10
5/5
modified review posted

"Order was filled promptly and quickly delivered. Thanks."


Rating 10/10
5/5
modified review posted

"Thank you! Fast delivery & correct order!"


Rating 10/10
5/5
modified review posted

"Good service good gaurantee"


Rating 8/10
4/5
modified review posted

"I meant to click "very satisfied". They did a great job. "


Rating 10/10
5/5
modified review posted

"Quick delivery great product. "


Rating 2/10
1/5
modified review posted

"I called in before ordering fleck 9100 SXT to find out whether it comes with by-pass valve or not. I happened to asked same question to two person. First with lady who took my call and technician (?) who supposed to know about the product. They both told me it comes with by-pass valve. So, I ordered Fleck 9100 SXT. When I got the shipment, it didn't come with by-pass valve. I called in to find out why but was told it didn't come with by-pass valve. I could have gone to other place where unit comes with by-pass valve with only $5.00 more (by-pass valve cost about $50.00 plus). I asked for RMA but was told there will be re-stocking fee of $25.00 even if it was their fault. It seem that only way to get it resolve is dispute the charge or spend another $50.00 to get what I need. I wouldn’t recommend doing business with Aqua Science. They don’t stand behind their word and ignorant on what they are selling."

modified review Rep reply posted Jul-11-2014

aquascience, Aquascience.net rep has responded

“Sir, there was some confusion regarding the product you were inquiring about. We sell the Fleck 9100SXT valve as a single item as well as part of a packaged water softener system. Jane and the service technician both were under the (incorrect) impression that you were asking about the complete system which does come with a bypass. The valve as a single item does not come with a bypass and it is clearly listed as an accessory with an additional dollar amount.
I'm sorry for the frustration; this issue was caused by a misunderstanding.”


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