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Stores > Aquascience.net

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  • Aquascience.net Aquascience.net Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 301 Nooseneck Hill Rd
    • Contact: info@aquascience.net
    • Phone: 8007678731
    • Customer Support: 8007678731
    • Business Hours: Monday thru Friday 7am - 5pm, Saturday 8am - 12pm EST
    • Fax: 4015398778

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,589 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-08-23

Very Knowledgeabe Staff

"Will and Mike were very helpful in making a pump selection. They explained in detail all the nuances of of depths and how things apply to getting the right pump for your situation. I learned a lot and am thankful I relied on their expertise.

I have also had a warranty issue on another item (pressure tank). It was replaced and I only had to pay freight. Happy with that outcome too.
"


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Verified Customer
Rating 10/10
5/5
2016-08-21

Great Company

" Wonderful tech customer service. Thanks."


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Verified Customer
Rating 10/10
5/5
2016-08-21

"would definitely purchase from you again"


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Verified Customer
Rating 10/10
5/5
2016-08-18

"I can't remember when I had such great service. "


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Verified Customer
Rating 2/10
1/5
2016-08-16

"Received wrong item, responded to Aqua Science generated email at info@aquascience.net about order and have yet to receive a response. Ordered a $76 plus shipping 12X 54 sweat cover and received a 12x 48 sweat cover. Not satisfied with experience.

I realize mistakes happen but lack of response is unacceptable
"

Rep reply posted Aug-17-2016

A rep from Aquascience.net, aquascience, has responded

“David, we had a breakdown in our communication system here and I'm sorry we failed to respond in a timely manner. We will have the correct size sweat jacket shipped by Fedex overnight so you will have it tomorrow (Thursday). I'll send you a private email with the tracking information.
I'm very sorry, please give me a call at 800-767-8731 x106 if you have any further questions.”


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Verified Customer
Rating 8/10
4/5
2016-08-16

bypass mistake

"I ordered a 1 inch bypass. Got a 3/4."


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Verified Customer
Rating 8/10
4/5
2016-08-13

Instructions???

"Didn't get any install instructions. Don't know if I should have 'cause I couldn't talk to anyone. I got dumped to voice mail with each attempt. I googled up your competition's instructions and will make it with those. "


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Verified Customer
Rating 10/10
5/5
2016-08-11

what more can I say?

"Quick shipping. Good price. "


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Verified Customer
Rating 10/10
5/5
2016-08-11

"Delivered very quickly! No issues with the order at all. "


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Verified Customer
Rating 10/10
5/5
2016-08-10

GREAT SERVICE

"Promptly shipped and delivered without any problems. Will purchase from them again."


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Verified Customer
Rating 10/10
5/5
2016-08-09

"I replaced the medium in both water softener and iron max, ( 15 years old), easy job, but you need to be the handy type, the water has gone back to feeling soft and clean, my shower and toilets sparkly clean, all in all, very worth doing, good prices and quick delivery."


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Verified Customer
Rating 10/10
5/5
2016-08-09

Very fast drop ship.....

"Very fast drop ship. Arrived 3 days after order."

This review was modified by r_g_nichol on August 09 2016 12:05:37 PM

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Verified Customer
Rating 10/10
5/5
2016-08-09

Parts now!

"Right product, great price and right away"


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Verified Customer
Rating 10/10
5/5
2016-08-07

"great service and shipping"


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Verified Customer
Rating 10/10
5/5
2016-08-05

WELL done!

"simply put-these folks take care of business-period! No hassles-mistakes-confusion-NAME brand quality equipment/parts....most all IN STOCK ! and free shipping/no tax.......but if you want stuff made in C###A just go to Lowes or another big box store-they got it!"


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