5/5

posted Jun-12-2013

"They are great--lots of updates and fast delivery."

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5/5

posted Jun-12-2013

ResellerRatings.com TOP REVIEWER!

"This is my second order w/ Appliances Connection. Their prices are always better than local stores, plus no sales tax and free shipping. "

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1/5

posted Jun-11-2013

"DO NOT USE THESE ROBBERS! When my plumber opened up the "new" garbage disposer for our kitchen remodel, he discovered that the box had been strapping-taped shut, inside was a disposer that had been installed, removed, and repackaged. In short, it was used. When I called Appliances Connection "customer service", I waited 30 minutes on hold (repeatedly sent to the end of the hold line) and then spoke to an abusive jerk who insisted that they never accepted returns on garbage disposers, so they weren't going to accept mine. When I suggested that the bad reviews I was going to post would cost more than the $149 of mine they had stolen, the jerk started ranting about lawyers and defamation of character. THERE IS NO SAVINGS IN BUYING FROM THESE JERKS."

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4/5

posted Jun-11-2013

"Easy transaction. Email communication has been as expected. Looking forward to my product arriving.."

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1/5

posted Jun-11-2013

"I purchased a dining table from this website. I waited a month to receive the product as I was not told that it was on back order when I placed the order. When it arrived, the base of the dining table was damaged. I contacted customer service to inform them. I was given several options which includes getting a replacement base for my dining table. As I did not want to be without a dining table any longer, I chose this option. However, before I made the decision, I was given the impression that I will not need to return the glass top. Since I planned to keep the table, I disposed of the huge box that came with the glass top but kept the box for the base in case they want me to return the defective product. Two weeks and many emails and phone calls later, I was told that the supplier does not ship just the base. I would need to return the whole dining table through RMA (return merchandise authorization) and schedule a pickup. When they receive it back, they would then place a replacement order for my replacement. This product ships from Massachusetts and I live in California. I estimate that this would take more than a month to complete the process. I called their customer service once again letting them know that I no longer have the glass top box and will not be able to ship it back. I also told them that I don't want to wait another month for a dining table that I had already paid for. I requested that they ship a replacement dining table first and I will use the box that came with the replacement table to ship the older table back. After speaking with the customer rep for at least 30 mins and was put on hold multiple times, I was all of a sudden told that the dining table is on back order! How convenient! BTW, the customer rep, Jason, was starting to yell while I kept my low tone voice. When I told him not to raise his voice at me, he accused me of yelling at him. WTF?! I was offered a partial refund, and I had no choice but to take it. If I still had all the boxes, I would have returned the product. I placed the order on 4/25, received the damaged table on 5/24, contacted customer service regarding defective product on 5/27, and closed the issue with a very disappointing result today, 6/11. This experience left a very bad taste in my mouth!"

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1/5

posted Jun-10-2013

"On May 13th I placed an order for a KitchenAid stove (model KDRS505XSS), a Cavaliere hood/vent (model SV218D30 ) and an Electrolux Fridge (model EI23BC30KB). We also opted to get the "professional install" for the stove and the fridge. The stove was listed in stock and we assumed they would ship it. My credit card was charged the full amount on May 16th and I was sent a notification that the appliances would ship when the fridge arrived sometime in June. I requested to have the stove shipped separately and that I was willing to pay an extra charge if necessary to get it earlier. It required numerous exchanges and by May 28th the stove still had not shipped. Then my credit card was mysteriously credited $1557 and then debited $1739 (the price of the fridge) meaning that the fridge was now costing me an extra $182.

Finally the stove arrived on June 3rd. It's a gas stove and as listed on their web site, the "professional install" is supposed to hook up the gas. This was not done and I was left scrambling to get the stove hooked up so that I could cook dinner for my mother's birthday.

I've asked for a refund of the installation charge and was rebuffed by their customer service people. I've also asked for an explanation of the extra charges for the fridge and was told it was a mistake but I still have not been credited for the difference ($90).

I would never ever order from AppliancesConnection again. While their price was indeed much lower than anyone else, the added frustration and aggravation has not been worth it. I should have gone to someone local that I could trust."

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5/5

posted Jun-06-2013

"The site was easy to use and offered competitive pricing. Although I have not received the dish washer yet, the experience thus far has been very professional. I receive notices about the shipping status and the every change in status. Very professional company thus far."

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5/5

posted Jun-06-2013

"This was the first order we have placed with Appliances Connection. The ordering process was easy, and we saved about $300 by ordering through this company! The microwave has not yet arrived, but we are hopeful that the delivery process will be as good as the ordering process."

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5/5

posted Jun-06-2013

"Great pricing and very response sales staff. I was impressed with the selection. Additionally, I was very impressed with the communication after sale including the detailed information on delivery. The vendor did a great job of communicating througout the whole process/"

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5/5

posted Jun-06-2013

"I looked at every major on-line appliance dealer when shopping for my Weber Spirit S-210 Natual Gas Grill. AppliancesConnection was best in every category that mattered to me: price (free shipping & no tax); several shipping options; inspection of appliance while delivery personnel are present; good return policy; well organized web-page -- especially while comparing several brands/models at time; competent & prompt customer service who answered my questions prior to purchase; a helpful sequence of email information notifications as the order was processed."

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4/5

posted Jun-05-2013

"So far so good! Getting a new refridgerator in perfect condition for the same amount I could only find a very dinged up floor model where I live. Very excited to find Appliance Connection. "

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5/5

posted Jun-05-2013

"Good website. Gave me many options other than what I was looking for. Great Prices.."

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5/5

posted Jun-05-2013

"I was pleased with the website. Easy to use and, of course, a great price. Communication has been excellent so far."

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5/5

posted Jun-04-2013

"First time I've used Appliance Connection I will be using them again"

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5/5

posted Jun-04-2013

"Very quick response to my fulfilled order and excellent prices. Went to Lowe's to have the deal price matched. Lowes said my deal at appliancesconnection.com was BELOW their cost and I was "getting a steal". We are excited for delivery and will be using this great company for all our new home's appliance needs!"

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