We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"This is my third or fourth order from this vendor. All in stock orders have been delivered very quickly (within 3 days with standard delivery). Based on this company's past performance, I expect my current order of July 6, 2009 to arrive on either July 8 or July 9, 2009 (3 days from order to delivery). I had to call them once about a question I had and received courteous, professional service. Highly recommended. Modified 7/17/09 - had to call in re: last order which did not arrive, contact person said must have been their error and promptly send out the order (took about 1 1/2 weeks). I am awaiting a backorder as well for about 6 weeks, but it may not be the fault of the vendor; it might be the manufacturer not shipping it to them."
This review was modified by Artie_K on July 17 2009 05:56:25 PM
"After being shocked by the exorbitant price of an evaporator motor for my Kenmore refrigerator if I buy it directly from SEARS PARTS ($78 including shipping), I decided to check wether AppliancePartsPros.com has a similar part for less.
Well they had it - exact part number, a genuine Whirlpool part, not even a substitue - for $36.
I could have gotten away with $4.95 shipping (4-10 days), but I chose the $9.95 (3 days) to get the part faster. Still an excellent deal for a total of $46.
The part arrived sooner than expected - and in perfect condition.
Smooth & Perfect transaction with an excellent web interface that lets you examine the part from various angles before you decide that this is the part that you need. "
"I am unhappy with this company for having a guaranteed overnight delivery for a part that did not ship out. I discovered that their "guarantee" was to offer 20% off a future order. Forcing a dissatisfied customer to be a repeat customer in order to receive restitution is not the answer. After calling in, the only other option they offered was to refund the difference between Overnight and 2-Day freight. This was all they would offer to rectify their laziness. I just hope the correct part gets to me by tomorrow. Updated March 24: After this review I was contacted by a team member of this company who apologized for the problem and made up for the error. He did work with me to take care of the shipping charges and took the extra step to still offer the discount on the next order. I did appreciate this effort and ordered another needed part from them, which did arrive on time. Also, both parts were the correct items."
This review was modified by dmoshier on March 24 2009 09:00:57 AM
"Part we ordered was backordered - we waited over two weeks and HAD to find a part locally because our refrigerator fan was broken. We received the part the day after we purchased the part locally - of course - so we returned it - box unopened because it did not arrive on time. They billed our credit card on May 10th - we returned the part on May 12th - per USPS, the box was delivered to Fresno, CA (the address they gave us) on May 14th. It is now June 2 and we still have not received a credit to our account. We order online all the time. A GOOD company will process a credit as quickly as they process a charge. We sent an email, did the online chat thing (with people who are obviously NOT even in the United States) and then we called customer service. Still waiting for our credit. Won't order again from a company that pretty much puts you on the secondary list because you returned something. Have they ever heard of return customers? Everyone should be given consideration - not just the customers who buy a part and it's in stock and they get it and it's "perfect" and everything is right with the world. Sometimes - things go wrong and the company should be JUST as responsive to those customers."
"I purchased a door hinge for an old GE fridge. As a poster below noted, I picked the standard shipping and received the item the next business day. Wonderful service. The part was reasonably priced compared to GE's price as well. All in all, I couldn't be happier. "
"I ordered this part with economy shipping, 4-7 days, and it arrived the next day! It was the best price I found anywhere online, more than $100 less than competitors. The part is perfect. I would definitely shop with applicancepartspros.com in the future. "
"Don't buy from this company! The part I ordered arrived damaged, due to inadequate packing. The circuit board was not wrapped in bubble and got hammered around in the shipping box. This company WILL NOT respond to my emails, even though they advertise a "typical" response time of one business day. I initiated the return process, per their policy and have received NO response with return/refund instructions. I have sent daily emails to their customer service department without a single response. This has been going on for 8 days now. They won’t answer the phone either, I just get put on terminal hold by their automated phone system. When using their live chat feature, they say they have responded to my emails, which is untrue. I have no complaint with the ordering process or the speed in which the part was shipped and received. However, a company that won’t stand behind the products they sell, or even respond to complaints, is not worth the headaches. I would gladly pay more for the part if I was treated with courtesy. BEWARE!"
"I thought that the website was easy to navigate, and the parts came very quickly. Just like they promised! I thought that the prices were great and the shipping reasonable. I definately would use this website again."
"I know nothing about ovens, but when the gas unit I owned stopped working, I searched online. I found AppliancePartsPros, and was able to locate my oven, exact diagrams, photographs, part descriptions, and helpful information. Looking at these things, it seemed simple enough to try and replace the electric ignitor on my oven. So I ordered the part, and was able to install it in just a few minutes. Sure enough, the oven works perfectly, and I didn't have to make an expensive service call."
36,421 stores
1,204,129 reviews
5661 shoppers online now
Rating
Full Rating Profile
19 reviews 
Visa / Mastercard
American Express
Discover
Money Order
Check
Wire Transfer
UPS Ground
Standard Next Day
International
Secure Order Processing
International Order
This review was modified by 
![Share](javascript:share_rating({"review_body":"After being shocked by the exorbitant price of an evaporator motor for my Kenmore refrigerator if I buy it directly from SEARS PARTS ($78 including shipping), I decided to check wether AppliancePartsPros.com has a similar part for less.<br><br>Well they had it - exact part number, a genuine Whirlpool part, not even a substitue - for $36.<br><br>I could have gotten away with $4.95 shipping (4-10 days), but I chose the $9.95 (3 days) to get the part faster. Still an excellent deal for a total of $46.<br><br>The part arrived sooner than expected - and in perfect condition.<br><br>Smooth & Perfect transaction with an excellent web interface that lets you examine the part from various angles before you decide that this is the part that you need.<br>","link":"http:\/\/www.resellerratings.com\/store\/AppliancePartsPros\/comment\/208239#comment208239","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AppliancePartsPros.jpg","store_name":"AppliancePartsPros.com","username":"dbe2003","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am unhappy with this company for having a guaranteed overnight delivery for a part that did not ship out. I discovered that their \u0022guarantee\u0022 was to offer 20% off a future order. Forcing a dissatisfied customer to be a repeat customer in order to receive restitution is not the answer. After calling in, the only other option they offered was to refund the difference between Overnight and 2-Day freight. This was all they would offer to rectify their laziness. I just hope the correct part gets to me by tomorrow. Updated March 24: After this review I was contacted by a team member of this company who apologized for the problem and made up for the error. He did work with me to take care of the shipping charges and took the extra step to still offer the discount on the next order. I did appreciate this effort and ordered another needed part from them, which did arrive on time. Also, both parts were the correct items.","link":"http:\/\/www.resellerratings.com\/store\/AppliancePartsPros\/comment\/450731#comment450731","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AppliancePartsPros.jpg","store_name":"AppliancePartsPros.com","username":"dmoshier","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Part we ordered was backordered - we waited over two weeks and HAD to find a part locally because our refrigerator fan was broken. We received the part the day after we purchased the part locally - of course - so we returned it - box unopened because it did not arrive on time. They billed our credit card on May 10th - we returned the part on May 12th - per USPS, the box was delivered to Fresno, CA (the address they gave us) on May 14th. It is now June 2 and we still have not received a credit to our account. We order online all the time. A GOOD company will process a credit as quickly as they process a charge. We sent an email, did the online chat thing (with people who are obviously NOT even in the United States) and then we called customer service. Still waiting for our credit. Won\u0027t order again from a company that pretty much puts you on the secondary list because you returned something. Have they ever heard of return customers? Everyone should be given consideration - not just the customers who buy a part and it\u0027s in stock and they get it and it\u0027s \u0022perfect\u0022 and everything is right with the world. Sometimes - things go wrong and the company should be JUST as responsive to those customers.","link":"http:\/\/www.resellerratings.com\/store\/AppliancePartsPros\/comment\/470945#comment470945","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AppliancePartsPros.jpg","store_name":"AppliancePartsPros.com","username":"honeybear52","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a door hinge for an old GE fridge. As a poster below noted, I picked the standard shipping and received the item the next business day. Wonderful service. The part was reasonably priced compared to GE\u0027s price as well. All in all, I couldn\u0027t be happier. ","link":"http:\/\/www.resellerratings.com\/store\/AppliancePartsPros\/comment\/347238#comment347238","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AppliancePartsPros.jpg","store_name":"AppliancePartsPros.com","username":"ramuman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered this part with economy shipping, 4-7 days, and it arrived the next day! It was the best price I found anywhere online, more than $100 less than competitors. The part is perfect. I would definitely shop with applicancepartspros.com in the future. ","link":"http:\/\/www.resellerratings.com\/store\/AppliancePartsPros\/comment\/264719#comment264719","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AppliancePartsPros.jpg","store_name":"AppliancePartsPros.com","username":"saetveit","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Don\u0027t buy from this company! The part I ordered arrived damaged, due to inadequate packing. The circuit board was not wrapped in bubble and got hammered around in the shipping box. This company WILL NOT respond to my emails, even though they advertise a \u0022typical\u0022 response time of one business day. I initiated the return process, per their policy and have received NO response with return\/refund instructions. I have sent daily emails to their customer service department without a single response. This has been going on for 8 days now. They won\u2019t answer the phone either, I just get put on terminal hold by their automated phone system. When using their live chat feature, they say they have responded to my emails, which is untrue. I have no complaint with the ordering process or the speed in which the part was shipped and received. However, a company that won\u2019t stand behind the products they sell, or even respond to complaints, is not worth the headaches. I would gladly pay more for the part if I was treated with courtesy. BEWARE!","link":"http:\/\/www.resellerratings.com\/store\/AppliancePartsPros\/comment\/442880#comment442880","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AppliancePartsPros.jpg","store_name":"AppliancePartsPros.com","username":"Doughnutpig","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They were very helpful and had what I needed at a great cost. Shipping was reasonable and I was able to fix my appliance.","link":"http:\/\/www.resellerratings.com\/store\/AppliancePartsPros\/comment\/751345#comment751345","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AppliancePartsPros.jpg","store_name":"AppliancePartsPros.com","username":"srsanderson67","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I thought that the website was easy to navigate, and the parts came very quickly. Just like they promised! I thought that the prices were great and the shipping reasonable. I definately would use this website again.","link":"http:\/\/www.resellerratings.com\/store\/AppliancePartsPros\/comment\/784729#comment784729","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AppliancePartsPros.jpg","store_name":"AppliancePartsPros.com","username":"broufs","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I know nothing about ovens, but when the gas unit I owned stopped working, I searched online. I found AppliancePartsPros, and was able to locate my oven, exact diagrams, photographs, part descriptions, and helpful information. Looking at these things, it seemed simple enough to try and replace the electric ignitor on my oven. So I ordered the part, and was able to install it in just a few minutes. Sure enough, the oven works perfectly, and I didn\u0027t have to make an expensive service call.","link":"http:\/\/www.resellerratings.com\/store\/AppliancePartsPros\/comment\/718939#comment718939","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AppliancePartsPros.jpg","store_name":"AppliancePartsPros.com","username":"shimari","rating":"5"}, "single");){kind=link}
"This is my third or fourth order from this vendor. All in stock orders have been delivered very quickly (within 3 days with standard delivery). Based on this company's past performance, I expect my current order of July 6, 2009 to arrive on either July 8 or July 9, 2009 (3 days from order to delivery). I had to call them once about a question I had and received courteous, professional service. Highly recommended. Modified 7/17/09 - had to call in re: last order which did not arrive, contact person said must have been their error and promptly send out the order (took about 1 1/2 weeks). I am awaiting a backorder as well for about 6 weeks, but it may not be the fault of the vendor; it might be the manufacturer not shipping it to them."