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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 16501 Ventura Blvd, Ste 500, Encino, CA
    • Contact: appreviews@appliancepartspros.com
    • Phone: 877-477-7278
    • Customer Support: 877-477-7278
    • Business Hours: 24 hours a day, 7 days a week
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.26/10 8.26/10
    Chance of future purchase: Rating 9.53/10 9.53/10
    Shipping & packaging: Rating 9.25/10 9.25/10
    Customer service: Rating 9.32/10 9.32/10
    Return/Replacement policy: Rating 9.43/10 9.43/10

What is this?

33,530 Customer Reviews

Rating 10/10
5/5
modified review posted

"Product came before scheduled ETA"

modified review Rep reply posted Jul-27-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“Thank you for telling us. We are happy everything worked out and hope the repair was successful.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


Rating 10/10
5/5
modified review posted

"was amazed how fast they delivered and exactly what i needed"

modified review Rep reply posted Jul-27-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“Thank you for taking the time to review our site. We are happy to hear that the repair went well.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


Rating 10/10
5/5
modified review posted

"They had the best price, it was easy to find the proper part, and they delivered on the third day after I placed the order. Couldn't ask for more!"

modified review Rep reply posted Jul-27-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“Thank you for taking the time to let us know how we did. We are happy you found us.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


Rating 8/10
4/5
modified review posted

"part came from whirlpool. had wrong jumper wire in the package. Had nothing to do with applproparts"

modified review Rep reply posted Jul-27-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“We are only able to sell parts the way in which they are sold to us by the manufacturer. We can't make our own kits or break kits down to sell for individual parts. If you could give us a call with your model number, we will be able to further assist you. We apologize to you for any inconvenience this may have caused. Thank you for your feedback.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


Rating 10/10
5/5
modified review posted

"Easy to use & prompt delivery"

modified review Rep reply posted Jul-26-2014

appliancepartspros2, AppliancePartsPros.com rep has responded

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind regards,
Adrian
AppliancePartsPros.com
Customer Correspondence Team”


Rating 10/10
5/5
modified review posted

"part recived in window provided and fit as requested. no issues thus far. will use the service again when i need a part."

modified review Rep reply posted Jul-26-2014

appliancepartspros2, AppliancePartsPros.com rep has responded

“Congrats on the repair. We are happy you found us and we look forward to assisting you again in the future.

Kind regards,
Adrian
AppliancePartsPros.com
Customer Correspondence Team”


Rating 10/10
5/5
modified review posted

"Very fast shipping and their customer service is excellent. I have purchased parts from then before and every time I am extremely satisfied. Great tutorial videos on their website as well. "

modified review Rep reply posted Jul-25-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“Thank you for letting us know how much you liked our services. Your review was very nice. Don't forget to check us out on Facebook.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


Rating 10/10
5/5
modified review posted

"I was able to easily find the part I needed, cheaper than Sears and a lot faster on delivery. The new control board works in my Kenmore Ultra Wash. Everything seems fine except the cycle lights don't operate. I push the start button after selecting pots and pans, it starts with the heated dry light on but no cycle indicator light. Test cycle shows some unlit buttons as well. old board showed all lights. (Heating circuit was blown). The board appears to be exactly what sears would have shipped for more money. IT works and I didn't have to gamble on choosing a new dishwasher."

modified review Rep reply posted Jul-24-2014

appliancepartspros2, AppliancePartsPros.com rep has responded

“Thank you for filling out the survey. We are happy you found us and that you were able to benefit from our services. However, we are sorry to hear that your appliance is not fully functional. When you have a moment please give us a call with the complete model and serial number of your dishwasher. We would like to have one of our representatives view a complete parts break down of the appliance. We will attempt to troubleshoot/diagnosis the issue for you. We are open 24hrs a day 7 days a week and can be reached at anytime. You can contact us at 1-877-477-7278 or speak with one of our live chat representatives at www.appliancepartspros.com.

Kind regards,
Adrian
AppliancePartsPros.com
Customer Correspondence Team”


Rating 10/10
5/5
modified review posted

"I found exactly what I needed, and it was delivered quick. I liked this service, thank you."

modified review Rep reply posted Jul-24-2014

appliancepartspros2, AppliancePartsPros.com rep has responded

“You are very welcome! Thank you for choosing AppliancePartsPros.com. We are happy you chose us and that we could help you fix your appliance.

Kind regards,
Adrian
AppliancePartsPros.com
Customer Correspondence Team”


Rating 2/10
1/5
modified review posted

"The instructions were horrible! No logic, no photos, no steps, just terrible. I called customer service, they could not help. The technicians are supposed to email me with simple instructions. So far, no emails. Very disappointed!"

modified review Rep reply posted Jul-24-2014

appliancepartspros2, AppliancePartsPros.com rep has responded

“Thanks for your feedback. We are sorry to hear that you are unsatisfied with your order.When you have a moment please give us a call at 1-877-477-7278 or speak with one of our live chat associates online. We are open 24hrs a day 7 days a week and can be reached at anytime. The majority of parts sold should come with step-by-step installation instructions from the manufacturer. As long as the item you purchased is the correct part for your appliance, the instructions should be fairly easy to read. Also, please keep in mind that each part on our website should include a picture image of the part and may have a step-by-step repair video that will guide you through the installation process. In addition to those services we also offer a Q & A section and a Repair Forum where you can post a question to our technicians and they will respond free of charge. Lastly, when you have a moment please check your spam or junk folder. A representative may have emailed those instructions,but sometimes our emails will end up in a junk folder. Again, I would like to apologize for any inconvenience you may have experienced.

Kind regards,
Adrian
AppliancePartsPros.com
Customer Correspondence Team”


Rating 10/10
5/5
modified review posted

"Needed oddball plastic part for dishwasher. Manufacturer's website didn't have it. Web search on the part number led me to AppliancePartsPros.com, and exact replacement arrived not much more than 24 hours after order went in. If only everything were that easy.... "

modified review Rep reply posted Jul-24-2014

appliancepartspros2, AppliancePartsPros.com rep has responded

“Thank you for choosing AppliancePartsPros.com. We are happy you found us and benefited from our services. If you should ever need us again in the future. Please do not hesitate to call.

Kind regards,
Adrian
AppliancePartsPros.com
Customer Correspondence Team”


Rating 10/10
5/5
modified review posted

"Didn't have time to gather my tools before it arrived!! Great service"

modified review Rep reply posted Jul-24-2014

appliancepartspros2, AppliancePartsPros.com rep has responded

“Thank you for taking the time to share your experience. We appreciate your review and we're glad you liked our services.

Kind regards,
Adrian
AppliancePartsPros.com
Customer Correspondence Team”


Rating 10/10
5/5
modified review posted

"I had a problem with my refrigerator I replaced the main control board as suggested. I still was experiencing the same problem so I used the chat with a pro link and got a representative (Sheba A.) She was extremely helpful and is resending me a new control board just in case the one I received was faulty. she answered all my questions respectfully and had no problem with replacing the product I bought. I very much appreciate the service that I received and do recommend anyone who needs help to use appliancepartspros.com for any appliance needs whether it be a question about it or to order parts from them I will continue to do business with this company for years to com"

modified review Rep reply posted Jul-24-2014

appliancepartspros2, AppliancePartsPros.com rep has responded

“Thank you for using our site and for your feedback. We are sorry to hear that the original part did not correct the issue with your appliance. However, I am happy to hear that rep Sheba A, has done a great job at assisting you and sending you a brand new part. We are happy that you have chosen to shop with us and we're glad you liked our services. If you need any additional assistance with the new part or your order please give us a call. We are open 24/7 and can be reached at anytime.

Kind regards,
Adrian
AppliancePartsPros.com
Customer Correspondence Team”


Rating 10/10
5/5
modified review posted

"Very easy to order and quick for delivery. In addition, there was a video clip to demonstrate how to install the part."

modified review Rep reply posted Jul-23-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“We are happy to hear you benefited from our services. Thank you for choosing AppliancePartsPros.com.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


Rating 10/10
5/5
modified review posted

"Had right parts at great price and they fit like a glove the comments were helpful in the installation proces."

modified review Rep reply posted Jul-23-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“Thank you so much for taking the time to fill out the survey and for giving us feedback. We are happy to hear that the repair went well.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


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AppliancePartsPros.com is a merchant member
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