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Ratings Rating
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Full Rating Profile
  • Rating 9.71/10 32,704 reviews

    9.71 / 100
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    AppliancePartsPros.com is a merchant member
    AppliancePartsPros.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,875 merchant members.
  • AppliancePartsPros.com contact information

    • Address: 16501 Ventura Blvd, Ste 500, Encino, CA
    • Contact: appreviews@appliancepartspros.com
    • Phone: 877-477-7278
    • Customer Support: 877-477-7278
    • Business Hours: 24 hours a day, 7 days a week
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 8.25/10 8.25/10
    Chance of future purchase: Rating 9.43/10 9.43/10
    Shipping & packaging: Rating 9.31/10 9.31/10
    Customer service: Rating 9.45/10 9.45/10
    Return/Replacement policy: Rating 9.46/10 9.46/10

All 32,705 Customer Reviews

Rating 10/10
5/5
modified review posted

"I'm satisfied with everything. Quality and delivery was great.
Thank you very much.
"

modified review Rep reply posted Apr-23-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“You are very welcome! Thank you for taking the time to share your experience. We are happy you found us.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”




Rating 8/10
4/5
modified review posted

"Quick shipping, good prices on the parts, nice walk throughs on installation. Shipping price is a little ridiculous though. I ordered one small tube that could have been shipped in an envelope from Jacksonville to Orlando and it cost $6.95. That didn't work so I had to order another small part... another $6.95. Perhaps it should have more shipping options based on packaging size and distance."

modified review Rep reply posted Apr-23-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“We offer flat rate shipping. Regardless of what you order, or how many items you order, it is always one flat rate. We apologize for any inconvenience our shipping cost or policy may have caused. Thank you for the feedback.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


Rating 10/10
5/5
modified review posted

"Exactly as ordered. Thank you very much!"

modified review Rep reply posted Apr-23-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“You are most welcome! Thank you for using our site and for your feedback.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


Rating 8/10
4/5
modified review posted

"Have not received a second order to complete the repair."

modified review Rep reply posted Apr-23-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“Thank you for providing us with feedback. We hope the repair was successful.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


Rating 10/10
5/5
modified review posted

"Would buy again, ordered Monday afternoon was at my house Tuesday afternoon. Recommend to eveyone"

modified review Rep reply posted Apr-23-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“Thank you for the endorsement. Your feedback is much appreciated.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


Rating 10/10
5/5
modified review posted

"order was processed and received product in a timely manner
I will certainly use this company again if the need arrises.
"

modified review Rep reply posted Apr-23-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“Thank you for telling us. We hope the repair was successful. We'll be there for you next time, too!

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


Rating 10/10
5/5
modified review posted

"The part I ordered came quickly and was the exact part I needed. Thank you for your attention."

modified review Rep reply posted Apr-23-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“You are most welcome! Thank you for choosing AppliancePartsPros.com.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


Rating 10/10
5/5
modified review posted

"Was able to quickly look up my part and order it. Received what I ordered within 36 hours of order. very good company"

modified review Rep reply posted Apr-23-2014

appliancepartspros3, AppliancePartsPros.com rep has responded

“Thank you for sharing your experience. We are happy everything worked out.

Best wishes,
Lou
Customer Correspondence Team
AppliancePartsPros.com”


Rating 10/10
5/5
modified review posted

"The part arrived very quickly."

modified review Rep reply posted Apr-22-2014

EthanAPPTeam, AppliancePartsPros.com rep has responded

“We hope the repair was successful. Thank you for using our site and for your feedback.

Happy repairs,
Ethan
Customer Correspondence Team
AppliancePartsPros.com”


Rating 10/10
5/5
modified review posted

"Sorry. In the junk mail.
Thanks for the quick delivery. It arrived in good condition as well. Very happy with the service and finding my part.
"

modified review Rep reply posted Apr-22-2014

EthanAPPTeam, AppliancePartsPros.com rep has responded

“We are glad you liked our services. Thank you for taking the time to let us know how we did.

Happy repairs,
Ethan
Customer Correspondence Team
AppliancePartsPros.com”


Rating 10/10
5/5
modified review posted

"part was what i wanted and it got here in a timely manner"

modified review Rep reply posted Apr-23-2014

EthanAPPTeam, AppliancePartsPros.com rep has responded

“Your feedback is much appreciated. Thank you for taking the time to review our site.

Sincerely,
Ethan
Customer Correspondence Team
AppliancePartsPros.com”


Rating 2/10
1/5
modified review posted

"Have not received the parts yet. Paid for 2 day shipping"

modified review Rep reply posted Apr-22-2014

EthanAPPTeam, AppliancePartsPros.com rep has responded

“We apologize for the delay. I have checked with UPS and they had not alerted us that your package had been lost. I have reshipped the package overnight (will arrive tomorrow), refunded the $12.95 you paid for shipping and issued you a coupon good for 20% off your next order. We appreciate you patience. Thank you for alerting us to the situation.

Sincerely,
Ethan
Customer Correspondence Team
AppliancePartsPros.com”


Rating 8/10
4/5
modified review posted

"Living in remote Alaska always poses delivery problems. Smaller items like I ordered could easily be sent by mail but they only use UPS or FedEx neither of which deliver to remote communities. I had to have the part shipped to my in-laws in Juneau (137 miles away from me) and ask them to mail it to me adding a week to ten days to receive the part - I'm still waiting for it to get to me. If AppliancePartsPros used the US mail, I would already have the part."

modified review Rep reply posted Apr-22-2014

EthanAPPTeam, AppliancePartsPros.com rep has responded

“We apologize for the inconvenience. We have exclusive contracts with FexEx and UPS to keep our pricing as low as possible for flat rate shipping. Although this can be inconvenient for people who live in rural Alaska or one of the smaller islands in Hawaii, it is very beneficial for our customer base as a whole. Thank you for your understanding.

Happy repairs,
Ethan
Customer Correspondence Team
AppliancePartsPros.com”


Rating 10/10
5/5
modified review posted

"Item was exactly as described and pictured. Price was the cheapest. Shipping was fast. Very pleased."

modified review Rep reply posted Apr-22-2014

EthanAPPTeam, AppliancePartsPros.com rep has responded

“Your feedback is much appreciated. Thank you for taking the time to share your experience.

Sincerely,
Ethan”


Rating 10/10
5/5
modified review posted

"quick delivery and exactly what i wanted"

modified review Rep reply posted Apr-22-2014

EthanAPPTeam, AppliancePartsPros.com rep has responded

“We hope the repair was successful. Thank you for taking the time to review our site.

Sincerely,
Ethan”