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  • Apple Store

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 0.63/10 0.63/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

157 Customer Reviews

Rating 2/10


"They have ZERO customer service at their online store.
If they weren't so monopolized, I'd never choose apple.
They need to care about their customers.

Rating 2/10

bye bye iphone

"after being an iphone fan since iphone 2 , not its time to change and try something else .i had this iphone 6 for almost 7 months i always update it with the latest ios .
last update which was i believe 9.3.1 i had an issue with the iphone the finger print didn't work at all before the 9.3 it was running great . and today i was hoping the update will fix this last issue and guess what i woke up on the iphone showing the itune logo and asking to be connected to itunes, so i did and after contacting the apple support and 4 hours of waiting hoping for it to be back online i'm stuck on the itunes logo i try 3-4 computers
nothing happened so i guess i'm going to give this garbage phone away and buy new one but this time i will make sure its not apple ........

Rating 2/10

Fraudulent Charges

"Apple's iTunes - DO NOT GIVE THEM YOUR CREDIT CARD NUMBER!!!! I've had over $75.00 in fraudulent charges on my account and support has done nothing but send me emails telling me how to review the charges. Hysterical since I know how to do that but they obviously they don't. I've notified the credit card company to not accept any more charges from them. They have now sent me emails stating they can't charge my account and therefore I can't download updates to the current apps. I've turned this over to my attorney and will be seeking fees, resititution and fraud charges against them. My contract on this Apple phone runs out in September and I will pay off what's owed on the iPad Pro and sell it to get off it's contract. I will never again use APPLE or its products again."

Rating 2/10

Apple is going down fast! Consumer beware!!

"I have been using Mac products for years, primarily because the hardware was more reliable and I spend a lot of time using a workstation.
Recently I have begun to see Apple just ins't what it used to be.
My most recent problem came with their new Apple Music. I signed up for the free trial, but soon discovered it won't work with older hardware, and they haven't come out with a new workstation in years...
Then I discovered they had been charging me $10 a month even though I never used it and they never warned me it wouldn't work on some of their own devices!!!
It was a huge hassle getting a refund, and now iTunes won't accept the credit card --all because they bungled their Apple Music offering.
I saw this same kind of pattern once in a hardware chain that stopped bothering about its customers. It soon went out of business, replaced by one that would.
Apple execs take note!

This review was modified by omnatio on June 21 2016 01:09:59 PM

Rating 2/10

"Ordered a refurbished ipad mini2, they promise that I should be able to pick it up in the store within a week. Don't believe. It's not been 10 days and it still hasn't even shipped to the store. They are "promising" that I should be there in three days, which would make it 13 days from I ordered it. I barely even remember that I have one coming.... ridiculous. I chatted with a representative yesterday, and I don't really know what to say when he told I'm "awesome" since I gave him the details he needed.... really, "awesome"? I felt less like that and more like and idiot for taking their original promise of quick delivery seriously. Two days if you ship to home..."

Rating 10/10

"good company, i am a apple fan. Have purchased a iphone and a ipad mini 2.


Rating 10/10

"Very helpful. They knew everything that needed to be done! Couldn't have been easier!"

Rating 10/10

"I've only had the best experience at the Apple Store in Freehold New Jersey. Because you make your appointment, you're treated special. My recent experience was a iphone that was out of warranty but had an unusual problem. I talk to customer service Apple corporate. When I went to the store they replaced my iPhone with a new one, no questions asked, and even replaced an adapter that was out of replacement Time. Great job!"

This review was modified by Laceygooddog on April 10 2015 07:45:03 PM

Rating 10/10

"Apple is great in general but I love ordering things online! My items are always shipped by the next business day. Items are also in perfect condition "

Rating 2/10

"I bought a iPad air in December of 2013. Generally no problem. This week I attempted to update as per Apple and it froze. I took it to the apple store in Sherway Gardens and could not repair it and they asked me to buy a new unit. Anyone else had a the same problem with an update ?"

Rating 4/10

"It's sad a great company had bad extention as partners. I visit Peach Mac or something like this and I gave them my borken Iphone6. they told me 3-6 days the process and 13 days later I call and call and call to see what happen. At the end they did not fix my cell, they said Apple decide to replace it. Why? Was only broken. I am not so happy with Apple because I wrote them asking and nothing back from them"

This review was modified by garcabner on March 16 2015 10:12:50 AM

Rating 2/10

"This is my first review but just had to vent my frustration with the process. I have had my phone a total of 10 days. After two days going back and forth with the apple tech support team. I'm left with a $29 dollar fee after being sold a defective phone. "

This review was modified by steeple1 on February 26 2015 08:13:01 PM

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Rating 10/10

"Esurranty.com is the best cellphone insurance provider available. When you purchase your apple iPhone or iPad, go to www.esurranty.com to get insurance for it!"

Rating 2/10

"Ridiculous: I could not simply call my local Apple store to confirm availability of a defective part. Instead, I had to wait on hold for 20 minutes to speak with a corporate technical rep, then make an appointment and wait again at the store. The listed "local store" phone # is really a corporate # that does not connect with the store. The only option was to keep my appointment and start again, only to find that exchange of the defective part only needed to take 2 minutes. It is ridiculous that you can not simply call a local store directly."

Rating 2/10

"I have Purchased a Mac book pro, and was really looking forward to it, BUT IT STILL HAS NOT ARRIVED!

The disappointing service of Apple and their disgusting delivery Service Syncreon or UK mail ( they cant even decide which one they are using) took away any trace of excitement.

I have bought plenty of Apple products before, so I know purchases are usually smooth, but when things don't work out as usual, expect the worst!!!

After having to cancel all my plans on the day of expected delivery and staying at home all day as they cant give me a specified delivery time except for "anywhere from morning till 7PM", only to receive no package at the end of the day.

So I again cancelled all my plans on Tuesday and stayed at home, also to get nothing. So i decided to phone apple, and was told they can't help me track the product, and started throwing numbers at me to dial.

After waiting 40 mins on hold for Sycreon/Ukmail, an extremely rude "Customer service" staff picked up, who eventually managed to tell me the driver has ran out of shift time and decided to delay my package, THREE DAYS IN A ROW!

Cant help but wonder why Apple would rely on such below par delivery service.

Don't not expect apple or their rubbish delivery service to keep you in the loop, or update you about your items.

Apple will only apologies while their delivery service spits in your face.

This review was modified by abd_k on October 01 2014 02:48:12 PM

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