Very good experience with the Apple store. Ordering process went well and payment went smoothly and was very convenient. Product was shipped the day I ordered and it arrived 2 days later, within the stated arrival dates. Will buy from again.

Apple is the worst company I have ever bought from. You walk into their store because your shoddily build ipod broke, ask for help, and they tell you to make an appointment at their "genius bar" to meet with a "genius". Naively thinking that a "genius" is someone who can do more than tie his own shoes, I made an appointment. I came in at the appropriate time, but I had to wait for 1/2 an hour because the geniuses were "backed up". When I finally got service, I handed the ipod to the "genius", he immediately attempted to do the exact same things that I had already tried at my house. Guess what, the ipod still didn't work. Since it was out-of-warranty I had two options, replace an obsolete ipod for as much as I paid for it, or get 10% off an overpriced new one. I guess I'm stupid for thinking that the "geniuses" might be useful for anything other adding body heat to the room. Turns out that they can't actually open anything up and fix it. What they do is look at it say "Hey it's broken, but I can't fix it." If they can't fix anything what the hell does Apple pay them to do? Their warranty is pathetic; 1 year, but with good reason; they already know the item will fail on you so they give you an absurdly short warranty. I will NEVER buy anything from Apple again, and I advise everyone else to do the same.

Ordered a refurbished iPod Touch at Apple Store for a great price and free shipping. It was delivered in 4 days (despite the fact that the shipping originated from China). The product was wrapped in tape and factory-sealed in a white box with new ear buds. The screen was slightly skewed and there was a very small chip on the metal case. Called Apple Store. They issued a RMA and prepaid FedEx shipping label right away. I was told that the replacement would leave the warehouse as soon as FedEx received the returned package. Apple Store used next business shipping and the replacement arrived quickly and in great shape. Great service! Will definitely order from them again.

This review was modified by its author, hzreseller, on 6/3/09 7:28 PM.

Never had a problem with apple.com or their products.  
 
They are a bit price challenged, but I buy a lot of referb (still pricey, but good quality).  
 
Recommended if you like apple products...I do.

This company is showing its arrogance to its potential customers. I am one of the "victims". I placed an order of a MacBook online and never received a confirmation email. I felt a bit strange although the order is valid when checked my Apple account whose user name is my email address. I had been checking online status for a few days and hoped that the order will arrive in time as a Birthday gift. A few days later, I received an email from Apple, as they indeed had my email address, stating that my order has been canceled. The reason of cancellation was because the items I ordered were for resale purposes. I called in and was told that they've found my email address as a reseller on resellerratings.com. Before hanging up the phone, I quickly went to that webpage and searched for my email/user name, neither came up as a meaningful entry. Without being able to explain any further why the Apple took such action, the Apple rep could not provide any more help other than telling me to try to order again, and probably get the same rejection. Yeah, Apple, keep the arrogance to yourself. I never had a good impression about your products and always kept away from them. I must've been out of my mind to make this purchase. I'm glad it's over, and never again.

I recently purchased Canon Vixia HV30 from Apple thru shopAmex network. After placing order the order acknowledgement that I received was for Canon ZR950. This is kind of bait-and-switch tactics from seller. I called back to cancel order as that was not a product that I wanted.

I purchased a MacBook Pro from the Apple store. I had several problems with it in the first couple months, a call to Apple and I was told they would repair it at no cost. I sent it off and received it back just 4 days later with everything repaired!  
 
Several months after this I had some more problems with the computer and another call to Apple and they said they would repair it. So I sent it in again, however this time it took 3 weeks to get it back to me and when it did come back it was in poor condition. Another call to Apple and they said that they would send me a replacement at no charge! When I got the new computer I found it was an updated model which was faster and better equipped!  
 
Although I had problems with that computer as well (reliability seems to be worse than PPC days :/), so I called Apple yet again and they told me to try to do an erase and install. After the issues continued after the aforementioned erase and install, I called and they sent me yet another replacement at no cost! I did purchase the AppleCare plan, but it has more than paid for itself. I will say that each call got me a person who spoke perfect english and were more than helpful. The service is fantastic, will buy from again!

This review was modified by its author, That_fox, on 3/15/08 1:31 AM.

I recently purchased a 500gb MyBook external hard drive to store photos and other documents. The Apple store sales person convinced me eSata was the way to connect my laptop to the external hard drive. I purchased an eSata module for my MacBook Pro and plugged it in. When I looked in the box for the external hard drive, there was no eSata cable to hook the hard drive to my laptop.  
 
There was firewire and USB cable, but no eSata cable. I searched the Apple web site. No eSata cable is available for purchase. I went to the Apple Store. The manager told me corporate dictates what he stocks on the shelf. He has no eSata cable. I asked why he would sell me an eSata module for my laptop if it will not hook up to my external hard drive because they do not carry eSata cable. I have a product that is useless, the module I plug into my laptop. I use the firewire cable so the laptop can talk to the external hard drive, but I wanted the eSata hookup.  
 
Question: why doesn't Apple carry the eSata cable, but they sell everything else? Dumb. I was all excited about using the eSata connection, but can't. I have to go to another vendor to get the cable. Usually Apple has it together, but not on this issue.

Good communication on shipping, decent order interface for configuring Mac. Love Mac OS and hardware over PCs. Hope they keep innovating on the computer front!

BAD Technical Support. You will get refurbished unit if you send your unit in for repair. They don't even try to fix it. Once a problem is identified, they automatically send you a refurbished unit. So unless you want a refurbished unit, and we all know how wonderful those products are, you are pretty much screwed!

Ordered a new MacBook during Apple's black friday sale. Suprisingly it shipped the next day (On a saturday!) And I got it on Tuesday. Very speedy transaction from start to finish. Good job!

Tried to return defective product, told was within specifications. Charged $200 in restocking fees. Horrible genius bar workers and managers.

Not only was I wary of spending over 2,000 on a new computer with an operating system I have never used, I was even more anxious about the tech support I would receive if I ever were to need it. Turns out just recently I need it. The battery on my Macbook Pro cuts out after about 30 minutes of use (unplugged) so I gave apple tech support a call. The best part is that during this time and several other times I have called, I have spoken with someone who speaks perfect english, probably American. Everytime I have called they were more than helpful, even when I had no idea what I was doing. Great support from Apple and could not be happier.

I just purchased two refurbished iPods: a 1st Gen 4GB nano, and a 30GB Video iPod.  
 
There was an issue with the address, and i got an instant email from apple, requesting to rectify. I did it, and in the next day i received the iPods.  
 
Kudos to Apple.

Ordered a refurb. Black 2-gig Nano for the wife, shipping was good Nano was even better, just like new.No problems with product.Wife loves it over here creative MP3 player.