Anchor Express Reviews - anchorexpress.com/index.html Ratings at ResellerRatings

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Consumer Electronics

Rating 8.17/10 31 reviews

8.17/100
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All Customer Reviews (31)


Rating 2/10 1/5
modified review posted May-20-2013

"Beware of these guys - I went on-line and ordered a Standard Horizon HX851 last night and it said "In Stock". I received an email that confirmed my order, but said - Pending Payment. I paid on my Credit Card ??
I called them this morning only to hear "Thats our software that says that", but "Your item is on back order for 2 - 3 Weeks" I asked why it it didn't say that when I ordered, and he said "Thats our Software" Are you for real ? How disappointing. I will pay more, but will buy from WestMarine, and wont get the runaround. Never buy from this Retailer again."

Rating 10/10 5/5
modified review posted Mar-15-2013

"My order has arrived today, and I have to say that I am impressed. I tip my hat to your organization, as I can't believe how quickly these parts arrived. Thank you for executing this transaction so well, and for the best price. You guys rock! "

Rating 4/10 2/5
modified review posted Feb-05-2013

"I recd email two days after order telling me my vhf radio is back ordered, (not indicated on the web site). They also say they wont charge my bank acct, but the acct was already debited, and funds already held. I was told by customer support that it is customary ro do that...

I told them they should upgrade shipping to overnight as the delay was not my fault, but they didnt. I got my order ten days later, BUT, the RAM 3 mic was defective. I contacted standard horizon to confirm, and they said they would replace it. And advised me to go thru anchorexpress.

A.E. Would not reimburse shipping cost, again citing what other companies would do...they also told me it would take longer as they would need to ship it back to Standard Horizon.

I contacted S.H. Again, and they offered to reimburse me for shipping.


The money I saved by purchasing from anchorexpress would be lost if I had to pay for shipping.. They are in business and hopefully make money on most sales and if their vendor, "

Rating 10/10 5/5
modified review posted Oct-26-2012

"I just wanted to take a minute to tell you how pleased I am with my two recent purchases from your company. I bought Bennett trim tabs and an HX851 handheld transceiver. Both items were priced very competitively and shipped immediately. I received them within two days of the orders. I don't normally take the time to write the company unless there is an error or something missing, but in this case, I just had to tell you that I am impressed and will continue to shop from your company when I can. Best to you and your coworkers.

BOB - a most satisfied customer."

Rating 10/10 5/5
modified review posted Oct-19-2012

"The folks at Anchor Express were very helpful getting all the components of the GPS I wanted and made sure i received my order the next day. Great service!"

Rating 10/10 5/5
modified review posted May-17-2012

"Purchased a boat propeller from Anchor Express. The propeller arrived with minor damage - NOT the fault of Anchor Express or the shipping company. Had to be a factory issue and was in a place that would not have been easily seen by Anchor Express before shipping. I emailed customer service and received a quick reposnse and a satisfactory mutual solution to the issue. Purchased arrive timely - Excellent customer service department."

Rating 10/10 5/5
modified review posted Dec-15-2011

"I am a first time customer at Anchor Express but it won't be the last time I do business with them. I needed a part for the boat that several other companies did not have in stock but Anchor Express did. I ordered it online and it arrived in just a couple of days. Easy to do business with, quick shipping and the price was right!"

Rating 10/10 5/5
modified review posted Aug-31-2011

"Searched for and found the best price on the web for several items at Anchor Express. The service, communication, and delivery were all excellent. Goods were all in tact, as described and ready to be used. I was very impressed with all aspects of Anchor Express service and products."

Rating 10/10 5/5
modified review posted Aug-22-2011

"I purchased several items from Anchor Express and I've been extremely happy with their services. The prices are always much lower than elsewhere and the shipping is lightning fast."

Rating 10/10 5/5
modified review posted Aug-08-2011

"Best price online I could find for a set of Smart Tabs for my Bayliner 175BR. They responded to my presales questions very quickly. Ended up ordering some other items at same time. While they had some issues getting one of my items, they kept me up to date with my order status. Shipping was very reasonable. Would definitely deal with again. "

Rating 10/10 5/5
modified review posted Jun-22-2011

"I ordered a Bennett Trim Tab control pump and an Electronic Indicator Control unit. My order was process quickly and efficiently but when I received the shipment there was no documentation or mounting bracket with the pump. I sent an email stating my problem and dissatisfaction. Rose in customer service promptly sent me a nice email stating she had contacted the manufacturer who told her to have me call them directly. She provided all the appropriate contact information. The manufacturer was very prompt in sending out the missing pieces and the owner’s manual. I was so pleased with the service and getting the problem solved (rare these days), I placed another order -- this time for Simrad auto-pilot system. I was pleasantly surprised to find they had all of the components in stock AND they would send them out that same day for next-day delivery. The cost of delivery (overnight, across country) was only $29 for five items (one shipping box) that weighed a total of 17 lbs. Not only are their prices the best I could find on the internet they clearly do not try to make it up in shipping and handling -- something I experienced elsewhere. With pricing and service like this I rate Anchor Express as one of the best suppliers out there. I highly recommend them. "

Rating 2/10 1/5
modified review posted Dec-30-2010

"Ordered a Stearns life jacket online in Nov '10. After 10 days, sent email inquiry because item hadn't arrived. Reply said it should be in their hands the following day. A month elapsed with zero communication from Anchor Express. Canceled order. "

Rating 10/10 5/5
modified review posted Aug-10-2009

"I purchased a GARMIN GPSMAP 4208 GPS Chartplotter - 010-00591-01. I was delighted that my order was processed quickly and efficiently. I received my order within days and everything was in order. I installed the unit without any problems. Thanks... Job well done!"

Rating 10/10 5/5
modified review posted Jul-20-2009

"I ordered a Minn Kota Trolling Motor on Wednesday and received the the following day. Great price, even with express shipping. All the positive reviews are accurate so don't hesitate to shop Anchor Express."

Rating 10/10 5/5
modified review posted Jul-22-2008

"Excellent service. Quality product found at less than 1/2 price of other online stores. Immediate confirmation email as well as a shipping email. Site is informative and easy to use. Between the service and the product, this was too good to be true!"

 
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