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124 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","store_rating":"7.17","total_reviews":"124"}, "store");)
reply posted May-21-2013 “We are very sorry about the circumstances that led to
this order delay and are working to ensure that a problem of this
nature does not occur again.
As one of our valued customers, your satisfaction is one
of our primary concerns. Once again,please accept our sincerest apologies. We hope the service level of our customer service team will inspire you to give Amsterdam a second chance to prove we are a company that can be relied upon.”
reply posted Apr-02-2013 “Thank you for taking the time to fill out this review regarding your experience with Amsterdam. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services.
The lack of satisfaction you experienced is unusual and not the standard
for Amsterdam. After researching this issue, the pen you are referring to has been discontinued. There are no refills available for which that information was incorrectly supplied. We are sorry for the inconvenience and annoyance this incident has caused.
Thank you again for your comments. We hope that you will
give us another chance to serve you.”
reply posted Feb-13-2013 “We see that this order was placed and fulfilled back in 2007. Sometimes pen ink does dry up when the pen hasn't been used in several years. We are sorry this occurred with your order. Please let us know if there is anything we can do to help in the future.”
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This review was modified by 
![Share](javascript:share_rating({"review_body":"I just got to look at my Volanti I ordered. They look wonderful. I ordered 300 and received a few more than that. Some of my order is on backorder until June but I do not need them until the end of the year so I was perfectly fine with that. I randomly chose various pens and all wrote in black as I requested that color. The engraving looks absolutely wonderful. I am so pleased with the looks and the condition and the price. I would recommend these pens.","link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting\/review\/2694355#comment2694355","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","username":"craith72","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed orders with Amsterdam every few years, and was always happy with their pens. However, many months after we ordered a batch in 2008 all the comments we received from clients were negative. They said the pens either wrote sporadically, or wouldn\u2019t write at all. We tested many that we had left and confirmed they were bad. So (my mistake), on the storage shelf they went.<br><br>When a client recently asked whatever happened with the bad pens, I made the effort to find the invoice and call Amsterdam. I suppose I should have realized there would be a caveat attached to their \u201c100% Satisfaction Guarantee\u201d, but one year expirations for pens that are handed out aren\u2019t much better than no guarantee at all.<br><br>In any case, I asked for 350 replacement refills, not 421 new pens, and we\u2019d be the ones removing and replacing the defective originals. Amsterdam\u2019s first response was, \u201cwe\u2019ll send you the refills for $0.29 each.\u201d When I tried their online customer service they tried to tell me they didn\u2019t even have refills for that pen. That was dishonest, and when I let them know that, then their response was essentially: You\u2019re too late, take your business somewhere else. Contrary to what they have said in response to other complaints, Amsterdam will NOT do whatever it takes to satisfy customers. I just wanted what I paid for but never received. Too bad - $682 down the drain!<br>","link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting\/review\/2490445#comment2490445","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","username":"try2Bkind","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Our company bought 300 pens and over 3\/4 of the pens have NO INK!!!! We are a little family construction business trying to stay afloat at this time. NEVER AGAIN!!!!!!! Thanks for nothing!!!!! Paid Over $300.00<br>We will start buying our products else where.<br>To Respond to Your Response: The pens that I bought from you in 2007 have as much ink in them as the samples you send in the mail!!!!!! I have pens that are MUCH older and work!!! <br> BAD EXCUSE!!!!! NO EXCUSE!!!! NEVER AGAIN!!!! BYE!!!! <br><br><br><br><br><br><br><br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting\/review\/2386063#comment2386063","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","username":"aguilar7sons","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Although we were short on time, the Amsterdam Printing team not only did a great job but turned the order around quickly so we were able to distribute the new year calendars to our client families before January first. Happy new year!","link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting\/review\/2235269#comment2235269","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","username":"ComForcareNEBergen","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered from Amsterdam many times and shame on me for not reviewing them earlier. I ALWAYS received great service and great value from Amsterdam. I particularly like to order their pens, which I did earlier this month again. They came exactly as I had wanted and at a excellent sale price. I will continue to order from them in the future. ","link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting\/review\/2187321#comment2187321","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","username":"PatStocker","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am so pleased with my recent pen order. I ordered the blue pen with white letters. It looks great.<br>The pen quality is excellent. I would definitely use this company and product again.","link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting\/review\/2162383#comment2162383","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","username":"Kimtj","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered online my 2013 Monthly Calendars to my clients for busimess promotion purposes. Amsterdam informed me that they were out of stock on the calendar that I ordered and they did an excellent job in finding a similar calendar. I was pleased with this. I receive the calendars very quickly and I was shorted one calendar. I guess someone can not count very well. I guess they are making up for those years that I received extra calendars with my order. I was surprised that I still had to pay for the invoice on line at a later date when in fact I paid with my credit card during my online order.","link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting\/review\/2158003#comment2158003","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","username":"trjcpa","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I LOVE Amsterdam Printing. Each year we buy gifts for volunteers who work with animals at our shelter and the items to choose from are diverse, always good quality at very reasonable prices. The shipping is unbelievably fast as well. <br><br>-Cindy Smith<br>Contra Costa County Animal Services<br>Martinez, California","link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting\/review\/2155497#comment2155497","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","username":"AnimalServices","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Quality products, great prices, excellent customer service and fast shipping. What more could you ask for?","link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting\/review\/2134777#comment2134777","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","username":"BeachBum2012","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered from them on two occasions. The first order went smoothly and everything worked out fine. I then decided to reorder in a higher quantity. I made it clear over the phone I needed the shipment to arrive by a certain date because we needed the materials for an overseas tradeshow. The shipment didn\u0027t arrive on time and we weren\u0027t able to bring anything to our show overseas. Amsterdam \u0022unconditionally guarantees the products and services we offer. We will take whatever steps necessary to correct the problem.\u0022 I requested that they pay for the shipping to get it to our show but we were denied. They did, however credit the cost of shipping in the states. Unfortunately, it did nothing to solve our problem.","link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting\/review\/2129681#comment2129681","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","username":"wcctglobal","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent product and very quick service!","link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting\/review\/2129207#comment2129207","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","username":"etgelinas","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Amsterdam Printing is a great company to order material from. The ordering process as well as the shipping process is quick and easy. I will forsure order again from them.","link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting\/review\/2106397#comment2106397","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","username":"KatherynH.","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Amsterdam\u0027s customer service was outstanding. They bent over backwards to get me what I needed at a great price. Thank you Jackie Popiel!","link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting\/review\/2094713#comment2094713","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","username":"jpalma","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was our first order from Amsterdam. The communication was great. The printing information was provided prior to the order being done. The product was exactly as ordered and anticipated. What a great company!","link":"http:\/\/www.resellerratings.com\/store\/AmsterdamPrinting\/review\/2088623#comment2088623","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AmsterdamPrinting.jpg","store_name":"Amsterdam Printing Company","username":"drymwvr","rating":"5"}, "single");){kind=link}
"Horrible experience from trying to purchase online for 2 weeks unsuccessfully to misinformation from different customer service people. They are very polite and apologetic but the fact of the matter is I was told that I would receive my product which was time sensitive on May 17. The product had not even been processed on that date. They told me they would rush it to me, but then sent it ground UPS. I will get the product one day AFTER I needed to give it to students. after being told I'd have it 5 days before I needed it. Buyer beware. They are very sweet, apologize, but the follow through doesn't match the sweetness. I won't purchase from them again."