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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Amsterdam Print
    • Address: 166 Wallins corners Road, Amsterdam, NY
    • Contact: customerservice@amsterdamprinting.com
    • Phone: n/a
    • Customer Support: 1-800-203-9917
    • Business Hours: 8am -6pm EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.74/10 7.74/10
    Chance of future purchase: Rating 7.84/10 7.84/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 8.32/10 8.32/10
    Return/Replacement policy: Rating 8.18/10 8.18/10

253 Customer Reviews

Rating 2/10
1/5
2015-07-25

"2 weeks ago, I ordered personalized mugs for a family reunion. Yesterday, they said the artwork wouldn't work so I sent them different artwork. They said it was too late to ship. No apology. No attempt to resolve the problem. HORRIBLE customer service. Stay away."


Rating 8/10
4/5
2015-07-15

"Product was received when promised and quality of the pens was quite good. We would reorder when the time comes to place another order."


Rating 10/10
5/5
2015-07-14

"Great stylus/pens! Everyone has said the pens are good pens. I have enjoyed the advertising and the great price on the stylus/pens."


Rating 10/10
5/5
2015-07-12

"Amsterdam Printing has the best quality pens I've seen. I get samples in the mail often enough, but none of the other companies' pens or items match the quality of Amsterdam. And, the customer service is just great!"


Rating 6/10
3/5
2015-07-06

"I placed an order on 5/29/2015, the confirmation email said expected ship date 6/2/2015. I attempted to track the package but it just showed "in process". On 6/16/2015 I called customer service and was informed the order was "stuck in the system" and had not been processed. The rep released the order and on 6/18/2015 I received an email saying the order had shipped. I received the order a few days later. The order was for 1000 pens with basic printing (no logo). Pens were received almost a month after ordering. Shipping and handling charges for my 1000 pens was $56.04 (that was the least expensive method). I have to wonder, if I never called to check on the order, would the pens still be "stuck in the system"?"

Rep reply posted Jul-06-2015

amsterdamprinting, Amsterdam Printing Compan rep has responded

“We apologize that your order wasn't delivered in a timely manner. We are thankful for the rating you have given Amsterdam despite this inconvenience we created. We are reviewing internally on what caused this delay in our system to prevent any future occurrences. Once again please accept our apology. We hope to see you give Amsterdam another opportunity in the future to prove we are a trustworthy, dependable company with our customers best interest at heart,”


Rating 10/10
5/5
2015-06-30

"UPDATE!!! UPDATE!!! UPDATE!!!
Amsterdam Printing contacted me and offered to make everything right1. Excellent recovery and happy to up my stars!

ORIGINAL
Disapointing Performance after a couple good hits. I contacted Amsterdam the moment my landlord notified me that he was changing our office numbering system. Was told my customer service..."order has not printed yet...and we will change on our end...if you dont hear back from us, rest assured everything is taken care of."

Imagine my exasperation to receive order two weeks later with wrong(original) office number. $300 of marketing material from the shipping box to the trash can.

One miss really wipes out a whole bunch of hits."

Rep reply posted Jul-05-2015

amsterdamprinting, Amsterdam Printing Compan rep has responded

“We apologize for this order experience and are replacing the order with the correction at no extra cost. Thank you for allowing us the opportunity to prove our 100% Customer Satisfaction Guarantee,”


Rating 10/10
5/5
2015-06-24

"I have ordered twice from Amsterdam Printing and will continue to do so in the future. Not only were the stylus pens a hit, but the customer service was great and it is rare you can say that these days. Thanks! "


Rating 10/10
5/5
2015-06-18

"Over the past 25 years I have dealt with alot of promotional companies but none as good as Amsterdam Printing. I found them on Google and every order has been on time, their customer service is by far the best! I recommend them highly"


Rating 2/10
1/5
2015-06-17

"well it was finished and shipped quickly buy, it was all wrong. not even what I approved the order called for and I verified it black lettering . It came with white. and there were 10 broken pens. I received this order on 06/05/2015 have faxed called emailed and usps mail and have heard nothing. Not good honoring their 100% guarantee."

Rep reply posted Jun-18-2015

amsterdamprinting, Amsterdam Printing Compan rep has responded

“We are disappointed that we did not meet your expectations with the final imprint color. Unfortunately this item isn’t available in the imprint option you were requesting. Your review was escalated to our customer service team for immediate resolution which we hope you found satisfactory. We offer a variety of products that may be available to fit your specific needs. Please let us know if we can be of any further assistance. Thank you for the review.”


Rating 10/10
5/5
2015-06-11

"The pens that we ordered were great quality and the turn around time was superb! I would definitely use them again and recommend them to other businesses."


Rating 10/10
5/5
2015-06-07

"Love my Entice Stylus pens. Now, my friends can't say they don't have my phone number or address! Nicely printed on pens."


Rating 8/10
4/5
2015-06-03

"Very good experience , easy web site , quick delivery
Pens were as pictured"


Rating 10/10
5/5
2015-05-26

"out standing company. Order came so fast I couldn't believe it. The printing was great and It is just a wonderful pen all around."


Rating 10/10
5/5
2015-05-25

"The service was great. The representative who answered the call was very professional and knew her products. I was under a time crunch and she made it happen timely and excellent. The pens ordered were for a church anniversary as handouts. Every one who received one spoke about the quality of the pen. It is a great writing instrument - good weight and balance. Great job!"


Rating 2/10
1/5
2015-05-22

"i ordered shirts from you and the shirt size did not match how they actually fit......ALL the shirts were one size smaller that the size on the shirt.....large fillting like medium, medium fittimg like small, etc.

company name tri-state delivery systems

this created a BIG PROBLEM for us"

Rep reply posted May-30-2015

amsterdamprinting, Amsterdam Printing Compan rep has responded

“We have reached out to this customer and apologized for this great inconvenience caused by this product issue. We offer 100% Customer Satisfaction and will always keep the best interests of our customers ahead of everything else. We also are thankful that this customer is allowing us the opportunity to rectify this issue. Your feedback is very important.”


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