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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Amsterdam Print
    • Address: 166 Wallins corners Road, Amsterdam, NY
    • Contact: customerservice@amsterdamprinting.com
    • Phone: n/a
    • Customer Support: 1-800-203-9917
    • Business Hours: 8am -6pm EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.54/10 7.54/10
    Chance of future purchase: Rating 8.00/10 8.00/10
    Shipping & packaging: Rating 7.66/10 7.66/10
    Customer service: Rating 8.29/10 8.29/10
    Return/Replacement policy: Rating 8.00/10 8.00/10

276 Customer Reviews

Rating 10/10
5/5

"The website is easy to navigate, displays enough information about the product to help you select which product might be better for your needs. There is wide selection of products particularly pens. The custom design portion is easy to complete and it shows clearly how will the product will look with your information. Prices are competitive."


Rating 8/10
4/5

"The ordering process was so easy and I found that the product that I received was very close in what I was seeing online. Out of an order of 200 pens, 5 of them did have printing issues. I will be ordering the pens again."


Rating 10/10
5/5

"There was a problem with my order but they took care of it immediately. Very professional and nice people to work with."


Rating 8/10
4/5

"I love Amsterdam Printing! I love that I can go on the site, design my own calendar and get it shipped in record time! My only request is that Amsterdam work the site to allow copy/paste from a document I already have. We put our school calendar on the inside back cover and more than once I have had to start all over from a glitch of some sort. Other than this it has been wonderful! I have ordered a personalized calendar for our school for the past 4 years!"


Rating 6/10
3/5

"I have ordered quite a lot from this company. My experience has been just ok. The t-shirts I ordered had smaller print than they appeared on the proof. On my most recent order, I seem to be getting somewhat random printing in the sense that some will have a phone number, some will have the website, some have neither. I'm pretty sure I didn't approve of them that way, but I don't have many weeks left until I need to use these items. In their defense, I haven't called to complain about this order. The items are usable if not perfect. Also on the positive side, they have a fast turnaround time. "

Rep reply posted Aug-24-2015

amsterdamprinting, Amsterdam Printing Compan rep has responded

“We hope that you are happy with the resolution we provided regarding this issue. We love our customers and hope that we will be doing business again very soon!”


Rating 10/10
5/5

"Very pleased with last order. Good quality for a great price. Thanks"


Rating 10/10
5/5

"Amsterdam Printing Company has my recommendations to all small business owners who wish
to promote their services or products to all consumers.
"


Rating 10/10
5/5

"This was one of the best examples of customer service I have experienced in decades! Literally, each person I interacted with went out of their way to accommodate me and make this order exactly want I wanted. I received the pens and leatherette cases in plenty of time, and am extremely pleased with both the pens and the cases. Exceptional!! I searched other sites, and this had just the pen I was looking for and the price was the best I found. I would have been willing to pay more for the pen I wanted, but this was the site!"


Rating 10/10
5/5

"Amsterdam Printing Company were great to work with. We ordered pens, sent our logo. They sent emails to keep you posted when to expect your order.
We received our pens, and our customers love them. We will be ordering from Amsterdam again.
"


Rating 10/10
5/5

"Great service. Would recomend highly for all advertizing needs. I have purchased calandars and pens as well as otheir promosional items. Good quality over years."


Rating 2/10
1/5

"After ordering 300 pens with a pen light I noticed that most of them had a defective light switch and the light didn't stay on. Talked to customer service and was told I could return them for a full refund. When I asked about a refund for my $27.97 return shipping cost, I was told that that was my responsibility. I don't agree and am pretty unhappy about being out of almost $30 and no pens. BTW, still waiting for my refund for the merchandise 4 days after FEDEX tracking number said they delivered and customer service admits they received the returned items 4days ago."

Rep reply posted Aug-17-2015

amsterdamprinting, Amsterdam Printing Compan rep has responded

“We are incredibly sorry that your order experience wasn't the best that we could make for you. Your order has been credited. We also understand your unhappiness with the return charge and are currently reviewing the issue. Thank you for taking the time to leave us a review and once again, please accept our apology.”


Rating 8/10
4/5

"I received my order and was quite pleased with the way they looked. They were the quality I had expected, able to stick to a frig but not meant to hold sheets of paper. For some odd reason, I decided to count them, all 4,000 of them. Guess what? I had 1,942 magnets! Slightly short of the number ordered. I called my sales person & left him a message and sent him an email. It was a holiday weekend when this was discovered. He returned my call and with just 4 days short before my event they were able to print the missing magnets and get them to me on time.
"


Rating 2/10
1/5

"On 8/12/2015 Wednesday---I informed Deb Bramer, Authorization department, Amsterdam Printing about the pen lettering rubbing-off and Deb ask me to take a picture. I took a picture 3 times and then, she said maybe send the pen back where it's fading the letters, etc.

Deb Bramer gave me a hard time and I finally gave up. I'm not ordering from this place anymore.
Too much hassle...
Dr. A

8/12/2015- Jennifer said they will ship another batch- that would not fade. They said they sent another batch. So, I said, Thanks.

8/18/2015- Six days after, I checked again, they said it was put on hold for some reason. What is going on with this Amsterdam company???
"

Rep reply posted Aug-12-2015

amsterdamprinting, Amsterdam Printing Compan rep has responded

“We are extremely disappointed and sorry about this recent interaction with Amsterdam. We strive to serve our customers the best we can to create a hassle free order experience. Your replacement order has been entered. If you experience any issue upon receipt with the new order, please don't hesitate to inform us. We value you as a customer and appreciate the confidence and trust you placed with Amsterdam as a returning customer. Thank you for the feedback

8/18 - We are sorry about the hold on your order. The proof hold has been released and your order is currently in production. Thank you for your patience.”


Rating 10/10
5/5

"love this company for all of my printing and advertising needs. They are awesome to work with great customer service and quick and very good materials at a great price."


Rating 6/10
3/5

"Printing quality was excellent! Customer Service Representative Jennifer was not competent! I received a coupon by email stating 20% off next order, however, this person did not understand this was the next order. After Jennifer spoke with a Supervisor I was not given the 20% off of the pens and not the boxes. As a person who reads daily, my comprehension is excellent!! I find it disturbing to print a coupon for one thing, and you pick and chose where the discount should be applied. If it is not stating on the coupon all is discounted!! Copy of coupon listed below:



Dear Brenda,
Thank you for thinking of Amsterdam for your promotional, office and human resource needs.
To show our appreciation for your interest, Amsterdam is extending you a 20% discount on your next online order. Just use coupon code AF274.
If you have any questions or need assistance, you can contact our expert customer service team by phone at 1.800.203.9917, email at cs@amsterdamprinting.com, or use live chat.
Thank you,
The Amsterdam Team
"


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Amsterdam Printing Company is a merchant member
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