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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2010 E University Dr Suite 23 Tempe, AZ 85281
    • Contact: cs@amerisleep.com
    • Phone: 800-500-4233
    • Customer Support: 800-500-4233
    • Business Hours: m-f, 9am-6pm
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.04/10 8.04/10
    Chance of future purchase: Rating 8.92/10 8.92/10
    Shipping & packaging: Rating 8.79/10 8.79/10
    Customer service: Rating 9.70/10 9.70/10
    Return/Replacement policy: Rating 9.17/10 9.17/10

478 Customer Reviews

Rating 2/10
1/5
modified review posted

"The Quality of the box mattress was terrible. We asked for 2 individual box mattresses because our king size bed has a divider built in for the box mattress. What was sent to me was 2 very low quality frames. The parts from both box mattresses were not even consistent with each other hinges were loose and the material had holes. I would have expected much more for the 1300 $ I spent for my bed.
Andrew Bershaw
Ifxbonz@outlook.Com
"


Rating 10/10
5/5
modified review posted

"Everything worked out perfect! Got delivered quickly and I'm very happy with the products. The adjustable base is great and the mattress very comfortable and all at a good price. "


Rating 10/10
5/5
modified review posted

"Delivered quick. Got a good deal on it. Very satisfied."


Rating 10/10
5/5
modified review posted

"Great experience considering I bought an expensive bed on the internet, sight unseen! Would have been helpful for foundation to come with assembly instructions, but we found them online and it worked out great."


Rating 10/10
5/5
modified review posted

"Very satisfied with the Amerisleep mattress we purchased....I am sleeping like a baby....no comparison to other foam mattresses!!!"


Rating 10/10
5/5
modified review posted

"After speaking with a sales rep via telephone, I did as she suggested and tried out a Tempurpedic Rhapsody to get a feel for what it would be like as I had never had a memory foam before and didn't know what to expect. I ordered the Liberty mattress and it arrived in 3 days. It did have a pretty strong odor (I have a very sensitive nose)that took about 3 days before it was gone. I have slept well ever since. The only thing that I got from my innerspring that I don't get from the memory foam is a tight fitting bottom sheet. I am adjusting though. "


Rating 10/10
5/5
modified review posted

"The mattress was delivered promptly and was easy to set up."


Rating 6/10
3/5
modified review posted

"I've been without a bed for a week due to a mix up on shipping. I hope this bed was worth the wait"

modified review Rep reply posted Jul-18-2014

Amerisleep, Amerisleep.com rep has responded

“Ben,

First we want to sincerely apologize for the delay in shipping your order. Per your request the mattress was to be held and not ship until or slightly after July 6th. Unfortunately due to the unexpectedly high volume of sales over the 4th of July weekend, there was a slight delay in shipping. Your mattress has been shipped and should be delivered today via FedEx. Again we offer you our sincerest apologies and can assure you, you will love your bed. If there is anything we can do to help, please contact us at 1800-500-4233.

Best regards,
Rodrigo
Amerisleep Team”


Rating 10/10
5/5
modified review posted

"We bought the Liberty bed as we were wanting a good quality memory foam mattress that didn't cost the crazy amounts by major retailers like tempurpedic and etc. The ordering process was easy and quick and the shipping was relatively fast as well. The set up was easy but there was a little more off gassing than I expected but went away in a couple of days. We wanted a plush feel but didn't want to spend as much as the colonial and the liberty was slightly firmer than expected. After 30 days we requested the topper to add some more plush feeling and got it free of charge and the customer support was stellar throughout the whole process. The topper made it perfect and we are pleased with our purchase. They have great deals, great products, and the customer service is above par for today's expectations of service. I would definitely recommend to others. Thank you Amerisleep, I am very pleased with the overall product and service"


Rating 10/10
5/5
modified review posted

"After 1 week of ownership of the Liberty mattress and accompanying foundation we are very satisfied with our purchase. Shipping of the products was also satisfactory."


Rating 10/10
5/5
modified review posted

"The mattress was shipped quickly and thankfully arrived ok even though one end of the box was torn open. As instructed, we aired it out for 48 hours, put it on the bed, and have noticed no off gassing. We ordered the firmest one, and we love it."


Rating 10/10
5/5
modified review posted

"This is perhaps the best sleep I've gotten since replaced my last traditional spring mattress. I'm already noticing the quality of sleep I'm receiving. Very little displacement but yet you don't get that "quick sand" feeling with other memory foams.

It arrived rolled up like a carpet. I was very impressed with the packaging of how the air is removed and the mattress is neatly sealed in plastic. I must admit there is an odor, though very mild, it lingers for about 2 weeks before it dissipates. I am very impressed by the quality of the memory foam. It's very dense, very cool especially during summer time and does not retain heat like many other brands I've heard about. I especially appreciate the low VOC and plant-based materials it is made from. This is perhaps the best investment I have made in a bed. I am so glad I made this purchase as it is my first memory foam!
"


Rating 10/10
5/5
modified review posted

"Awesome!! Simply awesome! Best service ever! Don't hesitate. To purchase from amerisleep. They are amazing!!!!!"


Rating 10/10
5/5
modified review posted

"Made a huge improvement to our sleeping"


Rating 10/10
5/5
modified review posted

"Great website, very informative and comments left were helpful..very fast delivery..no problems with mattress setup or any "smell"...was a bit firm for my wife's liking (we were replacing a pillowtop mattress) but when i contacted the company they got a mattress topper in the mail for me that day...hasn't arrived as of yet, but will leave additional comments on my wife's comfort after it's been utilized...all in all i think it was a great purchase and great mattress...
--jeff
"


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