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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2010 E University Dr Suite 23 Tempe, AZ 85281
    • Contact: cs@amerisleep.com
    • Phone: 800-500-4233
    • Customer Support: 800-500-4233
    • Business Hours: m-f, 9am-6pm
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.10/10 7.10/10
    Chance of future purchase: Rating 7.70/10 7.70/10
    Shipping & packaging: Rating 8.00/10 8.00/10
    Customer service: Rating 9.32/10 9.32/10
    Return/Replacement policy: Rating 8.00/10 8.00/10

687 Customer Reviews

Rating 8/10
4/5
modified review posted

"The topper is very thick and dense. The cover is nice in that it unzips all the way around the topper for easy removal for cleaning. The smell did take a few weeks to dissipate. I recommend letting it air out for at least a few days outside if possible before putting on your bed. If they could just eliminate the smell it would be five stars for sure."


Rating 8/10
4/5
modified review posted

"Took long time to get shipped but when it did it got fast. Last night had a good sleep. Lets see how it goes."


Rating 10/10
5/5
modified review posted

"very satisfy with the matress"


Rating 10/10
5/5
modified review posted

"Awesome customer service! Great mattress. Definitely not as plush as a tempurpedic but arguably as comfortable."


Rating 4/10
2/5
modified review posted

"I had to make 5 calls to get it delivered. Until I got answered by manager I couldn't make any progress. Couple of representatives said they will make to shipped out in couple of days. But no history or log of calls been left. So you just have to simply start over every time you calls. It took 11 days to be delivered. In other hand, one that I order from other company got in just two days which is cheaper and better comfort so far."

modified review Rep reply posted Oct-21-2014

Amerisleep, Amerisleep.com rep has responded

“Yoon,

First I want to sincerely apologize for your delivery and customer service experience. We by no means disregarded your phone calls, nor did we intend for your order to be delayed. There was actually a technical issue with the automated system and your order was not registered and sent to our manufacturing facility. Once we were informed of the issue we shipped your order out as soon as possible and delivered it to you in 3 business days. If there is anything that we can do to help please contact us at 1-800-500-4233.

Best regards,
Rodrigo”


Rating 10/10
5/5
modified review posted

"Quick delivery. Great service."


Rating 10/10
5/5
modified review posted

"I was looking for a firm mattress that would allow me to sleep on my side and this mattress is great. It is also much cooler than my last memory foam mattress.
My experience with this purchase has been very satisfying.
"


Rating 10/10
5/5
modified review posted

"the only glitch was that I was not notified buy amerisleep orLeggett and Platt about the incoming delivery of the bed frame, etc.. I was told I would receive an email so I can plan to have people there. Instead I received phone call, gratefully, saying that the truck would be in my area on the next day. Not much time! But I managed. We have not put it together so I can't give feedback on that yet"


Rating 10/10
5/5
modified review posted

"Delivery was very quick and mattress is great!"


Rating 10/10
5/5
modified review posted

"all was as advertised. Delivered quickly."


Rating 10/10
5/5
modified review posted

"The bed is firm and great."


Rating 10/10
5/5
modified review posted

"I'm satisfied and want to thank you for your business."


Rating 10/10
5/5
modified review posted

"Excellent bed. Delivery guy could have been less surly, but that's not amerisleep's fault."


Rating 10/10
5/5
modified review posted

"Nothing but good things to say about Amerisleep from their helpful Customer Service, the speedy delivery, and last but certainly not least, their remarkably comfortable foam mattress, topper, and foundation. I bought the Revere mattress and it is undeniably the most comfortable mattress I've ever slept on. No issues with off-gassing (I let it air out for 24 hours) and the mattress does not sleep "hot" at all (and I'm always warm).

Overall a wonderful experience. Hopefully it will remain that way for the next 10-15 years.
"


Rating 10/10
5/5
modified review posted

"Very simple to put together. "


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