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"Has anyone thought to contact the FTC or the BBB to maybe put this company out of business? I see a lot of complaints, not much being done. Just wondering..."
"We ordered a water distiller from AAA Wholesale in January of 2013. Upon arrival, it leaked and could not be used. Attempts to contact "customer service" were unsuccessful. I have spoken with the man who answers the sales calls on several occasions. He either pretends to not understand what you are talking about, or he really is brainless. At any rate, they have never helped me. There are no returned phone calls and they have been no help at all.In July our non-profit sent AAA Wholesale a check by mistake, due to a new AP person, and attempts to recoup the money have been met with the same nonsense as before. My opinion is this is a one man shop that should be avoided at all costs!"
"one moronic guy runs the phones there. after putting me on hold for 10 minutes and refusing to ask a simple filter question untill he took all my info, he preceeded to direct me to an answering machine : ( wish id have bought somewhere else"
"I purchased the Love Distiller over the phone. Though it worked fast, the water is NOT clean. The TDS stick reading is 15-21 every time, not the "strong 0" they claim. Customer service extension is a "dead letter" room. I called and left messages daily for 2 weeks and no call back. Then the unit began to shut off early. I called sales. The rather incoherant sales person would not honor the 30 day money back guarantee. He offered to ship a new part, but would not give me a return number or refund. Run, do not walk away from this company."
"The worst company imaginable. Complete ripoff. Representative seems intoxicated and often incoherent. Goes far out of his way to be completely unhelpful. There are several websites under different names. Do not do business with any company with the phone number 740-544-5842."
"I haven't bought from American Distillers but, I called them today to find the cost of a whole house distiller. The man others described as incoherent and a mouth full of marbles spoke to me. He said the cost of a whole house distiller was $10,000. I asked why and he said: That's just the cost. I thought that's a sad answer, and said thanks and hung up. I wouldn't buy anything from them after speaking to him and reading these reviews."
"I'm a AAA Wholesale victim as well. The heating element in the distiller I bought from them stopped working. I called them and ordered a replacement. They insisted I pay the $198 by check 2 months later I not only received the wrong part, but it was used. When I called the sales department (because customer service is a recording where you can leave a message that will NEVER be answered) he said to return the part and send an additional $19 for the correct part, so I did. That was 3 months ago! Each time I call AAA Wholesale I speak to the same person and each time he asks me the same questions or just puts me on hold and forgets the call. If I call back I get voice mail. I've gone through this 17 times and now I'm going to seek legal action and start blogging about them."
"March 27, 2002 I bought an American Water Distiller model 9C ($580.95). I think it was Steve who took my order, he was very courtious and my order arrived in a short time via UPS. The distiller worked perfectly from the first day and although it was only warented for one year it lasted 7 with only regular cleaning and filter replacement. When the heating element died I did not feel like messing with ordering parts trial and error so I purchases another 9C unit ($700.00) with the courtious help of the staff at AAA. It too had a 1 year warenty but I had become ill with congestive heart failure and did not take care of the cleaning of the unit as often as I should so I was not surprised when the heating element died after two years. Still double what it was warented for, so I had no complaints. I ordered a new heating element for $198.00 and had a nice chat with Dave, the very kind and patient man at AAA who helped me with the order. The heating element arrived shortly via UPS, well packaged and protected from damage, and after a few minutes installation the unit is now producing 99.9 pure drinking water for me and my furbaby companion. Besides drinking water for me and my furkid, I use the distilled water in my professional steam cleaner, my professional carpet steam cleaner, my vehicle radiater, steam iron, humidifier to steam clean my felt hats and freshen them up, for my artwork, (the pure water does not alter the color of my watercolor paint!), There was nothing dificult about putting the distiller parts together or removing the old heating element and installing the new one WITHOUT ANY INSTRUCTIONS! I just looked at the pictures on AAA website which shows all the parts, inside and outside and it was obvious where the parts were supposed to go.By the way, did I mention that I am a disabled lady of 81 years who lives alone and has no family except my furbaby? So how difficult could it be to put the unit together or replace a faulty part? I would say that my experiences with AAA over the years (since March 27, 2002) pretty well makes a liar out of the fellow above who is the author of several dozen fictious bad reviews under different names and is too stupid to keep it from being obvious that one person wrote them all. My advice to the pathetic fellow is, "Get a life, Stop Whining or go into another business besides water distillers because you will never be able to compete by posting fake reviews about your more successful competitors. GKerry"
"This company is a joke. If you have a problem they could care less about fixing it. My distiller never worked. I called...called again...and am still calling. Never once did I receive a return phone call. I want to return it, but evidently I can't without their approval. Great way to run a business."
"I have purchased a J-2 model auto-fill distiller from this company ($500+$100 shipping) and have had nothing but problems! It had a leak in the solenoid fitting from the word go and for 2 months I have been told story after story by the sales guy ("customer service dept." is a joke and will not even return your repeated messages). Finally after calling daily for weeks to this same imbicile I finally received a fitting which I am expected to fix myself. Workmanship is SHODDY for the price! DO NOT DEAL WITH THESE PEOPLE -- YOU WILL REGRET IT!!!!!!"
"WOW !!! what a joke this company is, I wish I would have read these reviews before I purchased ours for my company, (I am the production mechanic here)I got the $700.00 commercial unit because one of our processors require distilled water to operate, had nothing but trouble from day 1, before I even took the p.o.s out of the box I had to finish putting it together, the coil was just layin inside it not hooked up to anything, got the charcoal in the cup, water filter hooked up, water line hooked up, drain valve etc...then power, it instantly started leaking from several areas, so the rest of my day was spent working on this and going to lowes for different types of plumbing fittings, couplers, nipples, that sorta thing, finally got the leaks under control (for now) and about 5 days later an employee says it's leaking from the sight glass, I put in a call to AAA and talked to the drunk guy with marbles in his mouth, and he said for me to contact customer service...3 messages to customer service, finally I got a call back from CS....IT'S THE SAME DRUNK GUY W/MARBLES IN HIS MOUTH!! the conversation was actually tollarable, he told me what might have happened and what to look for etc. so I inspect it and found the two sensor probes that attaches to the underside of the lid was very corroded...ALREADY! well these "probes" are what tell the unit to turn off when they sense water, and since they were corroded it wasn't detecting any water so it kept on filling up, and right out the little tiny hole on the top of the sight glass, ok so I cleaned the probes and everything was working fine FOR 3 WHOLE DAYS! then again, someone tells me it isnt working, the heating elements blew up, so i call customer service/sales....$185.00 for the element, I tell him I'm not happy with the unit and want our money back, he said all sales are final sorry your dissapointed, "you can call customer service" he says, I laughed, & said were not stupid, we know your the same guy! I told him what I thought of his product and he hung up on me, I just cant believe (in America) he is still in buiseness, I've dealt with boobs before, but this guy takes the cake, He gives new meaning to the term "buyer beware" I've just ordered a replacement from waterdistillers.com, wish me luck!"
"It is has a terrible design, is extremely loud and the distributor, WE BEAT PRICES is the worst, ever, had to call 3X to get a UPS tracking no...they never sent it...no packing slip was included. As soon as I opened it, I immediately knew it was way too large for my RV...they would NOT let me exchange it for smaller version. After using 3 times...the water tastes like metal and oil and unfit for drinking. You can't use it in an RV as due to the loud noise for 4 hrs. Today I'll see if my Visa people can help. (I have a home-based office and it's like having microwave on for 4 hrs--8 ft away.) DON'T BUY THE AMERICAN DISTILLER & DO NOT BUY FROM "WE BEAT PRICES.com"...$239 is not cheap. The glass container is totally sealed except for a sm. hole approx. 1 1/2" in diameter so you can never clean inside the pitcher."
"I recently purchased a Love Model 2 in the stainless steel. It is beautiful. Works with no problems, producing clear distilled water in a short time. This is the same model that other dealers put a heavy price tag on and then knock American Water distillers on the different sites so they can sell you the same product for more money. Don't fall for their tricks. I love my water distiller and it arrived in two days."
"DO NOT BUY ANYTHING FROM THIS RIP OFF!!!!! i know that every post says about the same thing. but it is really true. i wish i would have googled some reviews about this company before i purchased one of his distillers. first off like some have said he will tell you anything to get you to buy his piece of crap. i was told to purchase with a postal money order and the order would ship faster. CRAAAAAP!!!!!! i did so and after about 2 weeks i called to see why i hadn't received it yet, "well we just processed your money order and are in the process of packaging your distiller to ship" when i finally get it i followed the skimpy instructions very carefully. i purchased an automatic distiller which required hooking into a water line like the ice machine for a refrigerator. i get it all hooked up and turn everything on and it seemed ok at first until i check a half hour later and find steam rolling out of the top of it. i shut it off wait for it to cool and go to take the top off only to discover that one corner had been screwed & nutted together, so fun to get apart. when i finally get the top off i discover that the consenser coil was not even connected into the boiler tank. so i get it connected, plug it back in and wait for it to do its thing. when the water came thru the coil it was still very hot and some white stuff was getting trapped in the screen on the post filter. i thought this was just part of the process as i didn't know much about distilling. after a couple cycles of distilling it still seemed to have an off taste to me so i decided to disassemble to check it out. when i got the boiler unit out & open i noticed a lot of buildup in it. this was not in anyway a new unit. it took me over an hour of scrubbing with vinegar to get most of it out. once i get all that done i let one tank run through and do it again. i notice that the water coming thru the coil is cool enough to touch so it seemed to be working better i guessed. the water still seemed to have an off taste but i guess that's just the nature of the beast. about a couple months ago it started acting up again and i could see sparks coming from the circuit board when some of the relays kicked in. so i pull that out and find that the fuse had gotten so hot it unsoldered itself at this point i had had enough so i tried calling for service and left a message 2x, then i call the sales option and go off on the guy he tells me to email him and he will send me an rma for the unit to be repaired. i wait and nooooo rma. what a surprise. i decided to file a complaint with bbb. that's a joke too btw. i've pretty much decided at this point to just fix the think myself and if anything else goes wrong i'll just have to fix that too. unless you are a tinkerer don't buy anything from this guy. spend the extra money and save yourself the headache."
"This company is a complete rip off. Buyer beware. Although I had a GREAT experience here 10 years ago, this new guy named David is a liar. I received a damaged distiller that was missing parts. I tried to dispute the charge with my credit card company, but they do not back up customers who use their credit card checks. I have a distiller that does not work and am out $599! I tried shipping it back to AAA Wholesale but it was refused. The crude little "instruction manual" that came with my machine did not even match up with the distiller I received. I am sure there will be a special spot in hell for this con man."