UPDATE: Today is the 14th of March 06 and I have not received any form of communications from Keith in regards to a refund he said was sent out on the 17th of November 05, FOUR MONTHS ago. I strongly urge any international buyer to be extremely caution when purchasing any item from this buyer.
Even though the policy is no refund on international orders I expected a refund when I did not even get an exchange on a product that last less than 3 days. But I did not even receive a an exchange, so I bought a Neuros 2; sent it back because it was faulty; failed to receive a replacement and have nothing but negative 700 to show for a year's worth of effort.
I'm an international buyer - from Australia - and, from my point of view, have not received satisfactory service compounded by the fact that the product itself was faulty. I sent an order for a Neuros 2 80Gb audio player on 22nd January and Keith, the customer service rep I communicated with, sent me an email dated Feb 7th 2005 telling me he received my payment and has started the order.
A little under a month later with no Neuros nor email from Keith explaining why I amailed him on 4th March and did not receive a reply back until a bit over a month later on the 6th April. This emailed explained why late the Neuros was on its way.
I finally received the Neuros about end of April maybe 29th or 30th which I was happy about considering i've waited 2 months for it. However the happiness soon dimished, turning to frustration and annoyance when after only 2 days the Neuros died. I emailed Keith for a RMA (no. 8788) on 4th May and received one, by email, on the 5th May.
I sent it back to Keith, from Australia at my own cost of $20-$30, and he emailed me on 20th May saying the replacement order has been made. I had to email him, on 8th June, to find out what was happening with the replacement Neuros and Keith replied on 9th June it was on route to him and he would test it when received. I agreed and was relieved.
One month later on 8th July I sent an email asking when I will receive the replacement Neuros. No reply at all.
On 16th July sent another email again asking and expressing my dissappointment though understand that being an international order does take longer. Received reply on 18th July telling me he was trying to find out why the Neuros is delayed.
Another month late and fairly annoyed I sent another email on 17th August expressing my dissappointment and request for a refund. As of now, not surprisingly, received no reply.
So I had the Neuros for 2-4 days and for about 5-6 months been waiting for the original or a new one with little information from Keith unless, ofcouse, I ask for it. This is unsatisfactory customer service and product service. From my own experience I would NOT recommend international buyers to purchase items from this seller, however, only you - the reader - can decide.
This review was modified by its author, herethere, on
3/13/06 5:55 PM.
