1/5

posted Feb-12-2009

"On December 31, 2008 I "successfully" ordered a product from American Techpushers, but have received NOTHING since then in response to emails, phone calls! The product has not come and the company refuses to respond to my many emails. I have reported the company to the Better Business Bureau and the FTC (in relation to false advertising practices related to this web site).
Although I don't have an invoice number, that is precisely the problem I have had with American Techpushers. I went through their online order process up to the final page, which said:
Secure order form
Thank you for your order!
CONGRATULATIONS!
Your payment has been successfully processed.
You will shortly receive a confirmation email for your records.
I have never received the promised email confirmation and numerous emails to the company through their website and one to the owner through his private email have yielded no result. I have made a complaint to the Better Business Bureau and have also contacted neuros, 10 days ago, to try to get some information on my order. Needless to say, my review of this retailer is that they are abysmal at service and this borders on a scam. No one should have to wait in silence for over a month just to find out what is happening to an order. I could have ordered from another company long before this but have to wait because my credit card information is in Amercian Techpushers' hands. NEVER USE THIS COMPANY, if you can help it.

UPDATE: Day 44 and still no response from American Techpushers! Beware this Company. NEVER USE THIS COMPANY.

UPDATE: DAY 47 and still complete silence from the company about my order. Once again: NEVER USE THIS COMPANY!!!!!!!

UPDATE: Day 50 the manufacturer, Neuros, very diligently tracked down someone at American Techpushers, who have confirmed that they did not process my order, despite the message I initially got to the contrary, and will not process it on my credit card. They say they tried to contact me, but that is the same crap that you can read in another complaint about them from 2005 or 2006 -- there is no way they tried to contact my email and everyone else I've EVER emailed has had no such problem (I think that the complaint about them not returning emails back in 2005 or 2006 may be on this web site or the Neuros forum). I still haven't got anything directly from American Techpushers but will order from Neuros web site directly and will NEVER USE AMERICAN TECHPUSHERS again. I have never heard of such abysmal service in my life. It really makes you think twice about using the internet for orders at all. What a terrible shame.
"

This review was modified by dwaneunruh on February 20 2009 04:32:34 PM

comment on review | report?

Is this review?.. Helpful (1) | Cool Share review

5/5

posted Oct-18-2006

"Good price for SqueezeBox. International order handled well: Correct foreign power adapter, not unreasonable international shipping charge, reasonable delivery time."

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Aug-10-2006

"Last october I bought a pair of earphones from their
store via ebay. few days ago the earphone stop working. I sent them an email for arranging a repair since the earphones has two years warranty and they never response.

misunderstanding
"

This review was modified by gmichallaros on August 13 2006 12:43:57 PM

comment on review | report?

Is this review?.. Helpful | Cool Share review

3/5

posted Jun-13-2006

"Finally received my order several days after Keith told me it had been delivered."

This review was modified by simond on June 14 2006 04:49:12 AM

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Apr-13-2006

"Cant recommend this site more Keith was very helpful I went for a set of um2's on his recommendation, you have to try these to believe the sound just Awesome good price and shipped to the UK in less than a week what more can you ask for
Jamie"

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Mar-28-2006

"I was quoted a delivery time to Australia of 2-3 weeks. The goods arrived, in good condition, in 12 days."

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Jan-08-2006

"I'm very satisfied with my experience with American Techpushers. They have a great, friendly and reliable customer service, top-notch products and fast shipping. You can't ask for more! =) A highly recommended store."

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Nov-29-2005

"Excellent Service before and after sale. Im based in the U.K. and the price of product and delivery from the US was very good.

Keith @ American Techpushers is an absolute gent, I highly recommend them to anyone."

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Nov-25-2005

"Got a great experience with this reseller as an international customer (France).
Found them on Head-Fi forum while I was searching for a pair of earphones.
They have the best price for the product I bought (Westone UM2), shipping and handling included.
My order came in a well secured package in a couple of weeks.
Their customer service is excellent and responds promptly to any questions.
I highly recommend them to anyone."

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Oct-30-2005

"excellent customer service from american techpushers.

it was a unique order from me as i werent there to take it but everything worked out as it should.

if i ever need another pair of headphones or my wallet crys for money to be spent, i will be comming back.

thanks guys."

comment on review | report?

Is this review?.. Helpful | Cool Share review